Lookback

Lookback


4 / 5
5 reviews


Average Ratings

5 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

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About Lookback

Usability testing solution that supports both moderated and unmoderated tests.


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Lookback Features

  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

Lookback Reviews Recently Reviewed!


Lookback

Aug 23, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.

Cons: You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use.

A great recording application, but not a reporting tool

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It was very easy to set up a session, and the UI for the "participate" app that's needed for remote sessions is very easy (which is critical for getting participants to actually participate!). The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too.

Cons: I would have liked an additional layer of reporting based on the notes from user sessions - something like Optimal Workshop or Loop11 provides, where they can generate insights based on tags and words used in comments.

Also, I had some trouble editing comments (one out of 10 times, it would reload the entire video) and the timestamps in the exported video notes weren't ideal for importing into Optimal Workshop/Reframer to generate additional reports.

Really helps conduct collaborative research

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant.

Cons: Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test.

Overall: Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers.

Looks good but frequently fails

Oct 08, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I theory the remote testing functionality is helpful, but I haven't been able to test this as IT departments won't install the extension.

Cons: Frequently fails to record audio and sometimes video and audio. It is no reliable or very robust. The helpdesk has never resolved any of my technical issues and can take weeks to get back to you. They do not seem to care much about the issues their customers are facing.

Overall: Support is slow and unhelpful. Seriously TEST this product before deciding to pay for a year's subscription!

I don't have patience anymore to clarify how to use Lookback :(

Oct 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too. It was very easy and simple to use.

Cons: Some years ago everything was quite simple and clear with Lookback,

but the system was changed appr. 1-2 years ago and after this I couldn't clarify how can I record a full UX test and how and where can I find records. Moreover, how much does it cost.

Overall: I loved it very much, i also used as a reference in my scientific publications about UX testing. Now I feel that I don't have patience anymore to clarify how to use Lookback :(