--- title: "Lookback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lookback Software - reviews, pricing plans, popular comparisons to other User Experience (UX) products and more." source_url: "https://www.capterra.com/p/168425/Lookback/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Lookback Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lookback ## What is Lookback? Lookback is a usability testing and user interview software that enables teams to conduct qualitative research. The platform captures the screen, face, and voice of research participants as they interact with digital experiences. Key features include remote observation, session highlighting, and integrations with recruitment platforms. Lookback aims to make qualitative research accessible, collaborative, and impactful for organizations. ## What is Lookback used for? [User Experience (UX)](https://www.capterra.com/ux-software/)[User Testing](https://www.capterra.com/user-testing-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $17 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lookback?[Manage this product listing](https://www.g2.com/products/lookback/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lookback 3.4 (13) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $17 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (13) Ease Of Use 4.6 (776) Value For Money 3.0 (10) Value For Money 4.4 (680) Customer Service 2.1 (7) Customer Service 4.7 (658) ## Lookback alternatives [4.6 (53)](https://www.capterra.com/p/212877/accessiBe/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (776)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (88)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [TryMyUI](https://www.capterra.com/p/178072/TryMyUI/) [4.0 (23)](https://www.capterra.com/p/178072/TryMyUI/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178072/TryMyUI/) [View all alternatives](https://www.capterra.com/p/168425/Lookback/alternatives/) ## FAQs about Lookback Overview ### Which roles and teams benefit most from Lookback? Lookback is most used by UX researchers, product designers, and design leaders conducting moderated interviews, usability tests, and participant observation. UX consultants use it to collect and review research sessions for client projects, while educators support hands-on research instruction. Executives can review customer feedback to guide product and design priorities. Answer based on 13 reviews Overview ### What company size and specific industries is Lookback built for? Lookback is designed for small to large teams in product development and user experience work, including usability researchers, product managers, design teams, UX professionals, and stakeholder groups. It fits organizations that need feedback and research tools for software, digital products, and customer experience projects. Features and Usability ### What are the key features of Lookback? Lookback offers usability testing, unmoderated testing, and user research analysis for collecting and reviewing participant feedback. It also includes screen activity recording, activity dashboard, tagging, collaboration tools, and data import/export. Access controls/permissions, single sign-on, API access, and support for mobile and websites round out its feature set. Pricing ### How much does it cost and what fees or limitations are included? Lookback starts at $17 per month for the Freelance plan, followed by the $99 Team plan and the $229 Insights Hub plan. Pricing depends on the number of sessions per year. A free trial is available, and all plans include core features and all session types. Getting Started and Support ### What training and onboarding options does Lookback offer? Lookback provides documentation to help teams get started. This written material supports self-paced reference for setup steps, feature overviews, and day-to-day use. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does Lookback offer? Lookback provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users direct contact and self-service help for common issues, account questions, and setup guidance. No reviewer feedback is available here to describe support speed, usefulness, or recurring frustrations. ## Features AI summary Based on 937 User Experience (UX) reviews According to Capterra reviewers, these are the UX features buyers prioritize most when evaluating a solution: - **Surveys & Feedback** (**48%** of reviewers rated this feature as critical) - **Prototype Creation** (**49%**) - **Data Visualization** (**45%**) Lookback focuses on other UX capabilities that reviewers also value, including **Usability Testing** (**46%**) and **Collaboration Tools** (**42%**). These features help teams observe how users interact with products, collect direct input during testing sessions, and work together on research findings and design decisions, allowing teams to improve experiences with clearer user insight and better coordination. Usability Testing 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together For Mobile 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compatible with mobile devices For Websites 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software is used for working on online pages User Research Analysis 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into user experience Access Controls/Permissions Define levels of authorization for access to specific files or systems Lookback 13 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Data Import/Export: Import and export data to and from software applications - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Projections: Estimate or forecast of a future scenario based on the study of present trends - Screen Activity Recording: Capture what is happening on a computer screen - Single Sign On: Allow users to access multiple services after entering their login credentials once - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Research Analysis: Analyze and gain insights into user experience --- Get Advice We can help you find the software with the features you need. Features 3.4 (13) 3.4 Based on 13 reviews ## Pricing Value for money 3.0 (10) Free Trial [View pricing plan details](https://www.capterra.com/p/168425/Lookback/pricing/) Freelance $17.00 Flat Rate,Per Month It includes: - 24/7 Help Center - All Session Types - Core Features Team $99.00 Flat Rate,Per Month It includes: - 24/7 Help Center - All Session Types - Core Features Insights Hub $229.00 Flat Rate,Per Month It includes: - Priority Support - Core Features - All Session Types Enterprise Contact Vendor for Pricing It includes: - All Session Types - Core Features - Dedicated CSM Value for money 3.0 (10) 3.0 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.1 (7) 2.1 Based on 7 reviews ## User reviews Overall rating 3.4 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(2) 4(6) 3(2) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful PD Product Designer Product Designer Used the software for: Less than 1 year ### "Love the features BUT have to use work arounds" 4.0 February 25, 2019 \- Having notes and videos together in one place! - The ability to quickly find a video snippet to share based on the timestamped notes. Pros I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes & videos - Ability to share videos with Link - Ability to view camera and screen share at the same time Cons Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos UR User Researcher User Researcher Used the software for: Less than 1 year ### "First day using Lookback for research - total game changer!" 5.0 October 16, 2019 This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. Pros Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants! Cons I don't like that participants have to put in their name and email address in order to use it. UR UX Researcher UX Researcher Used the software for: Less than 1 year ### "Awesome when it works, but it often doesn't" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 15, 2020 It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices Pros Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use Cons Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting. JH Julian H. UX Consultant Used the software for: 1-3 years ### "Good tool for moderated Usability Testing" 4.0 February 27, 2023 Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better. Pros This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place. Cons The setup for users is a little complicated. On mobile, the in-app browser could be improved. UD UX Designer UX Designer Used the software for: I used a free trial ### "Lookback" 4.0 August 24, 2018 Pros Awesome tool for user tests with facilitating additional features like live stream, chat and video editing. Cons You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use. UE User Experience Researcher User Experience Researcher Used the software for: Less than 1 year ### "Really helps conduct collaborative research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2018 Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers. Pros I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant. Cons Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test. DD Digital Design Manager Digital Design Manager Used the software for: I used a free trial ### "A great recording application, but not a reporting tool" 4.0 November 16, 2018 Pros It was very easy to set up a session, and the UI for the "participate" app that's needed for remote sessions is very easy (which is critical for getting participants to actually participate!). The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too. Cons I would have liked an additional layer of reporting based on the notes from user sessions - something like Optimal Workshop or Loop11 provides, where they can generate insights based on tags and words used in comments. Also, I had some trouble editing comments (one out of 10 times, it would reload the entire video) and the timestamps in the exported video notes weren't ideal for importing into Optimal Workshop/Reframer to generate additional reports. Delvair R. CEO Used the software for: 3-5 years ### "Lookback have serious problems with charging wrong values " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 29, 2019 It works, but after that I had problems a lot to solve with wrong charges. Pros The platform consumes a lot of bandwidth, so works good only when you have a good internet signal and a superpower device (specially talking about smartphones). Cons They double charged me for one year and never gave my money back. When you cancel your account, they keep charging you, and there's no way to cancel the charging once you cancelled your account. Nowadays all my fees, but they returned to charging me, without my authorisation. Brandon S. O. Manager Used the software for: Less than 1 year ### "Comparable and cheaper than User testing.com" 4.0 April 17, 2019 Pros This application is great for doing remote user tests. It allows you to perform self and moderated tests remotely which saves tons of money. Cons It doesn't have as many features as usertesting.com but the cost difference makes up for it. AL Adjunct Lecturer Adjunct Lecturer Used the software for: Less than 1 year ### " I don't have patience anymore to clarify how to use Lookback :(" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 8, 2018 I loved it very much, i also used as a reference in my scientific publications about UX testing. Now I feel that I don't have patience anymore to clarify how to use Lookback :( Pros It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too. It was very easy and simple to use. Cons Some years ago everything was quite simple and clear with Lookback, but the system was changed appr. 1-2 years ago and after this I couldn't clarify how can I record a full UX test and how and where can I find records. Moreover, how much does it cost. [View all Reviews](https://www.capterra.com/p/168425/Lookback/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.