# Lookback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lookback Software - reviews, pricing plans, popular comparisons to other User Experience (UX) products and more. Source: https://www.capterra.com/p/168425/Lookback --- # Lookback Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lookback ## What is Lookback? Lookback is a usability testing and user interview software that enables teams to conduct qualitative research. The platform captures the screen, face, and voice of research participants as they interact with digital experiences. Key features include remote observation, session highlighting, and integrations with recruitment platforms. Lookback aims to make qualitative research accessible, collaborative, and impactful for organizations. ## What is Lookback used for? [User Experience (UX)](https://www.capterra.com/ux-software/)[User Testing](https://www.capterra.com/user-testing-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $17 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lookback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lookback.io&name=Lookback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lookback 3.4 (13) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $17 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (13) Ease Of Use 4.6 (762) Value For Money 3.0 (10) Value For Money 4.4 (667) Customer Service 2.1 (7) Customer Service 4.7 (645) ## Lookback alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (762)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [TryMyUI](https://www.capterra.com/p/178072/TryMyUI/) [4.0 (23)](https://www.capterra.com/p/178072/TryMyUI/reviews/) Starting price $99.00 Per User, Per Month [Learn More](https://www.capterra.com/p/178072/TryMyUI/) Highest Rated [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10018060/Lightster/) [View all alternatives](https://www.capterra.com/p/168425/Lookback/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together For Mobile 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compatible with mobile devices For Websites 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software is used for working on online pages User Research Analysis 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into user experience Access Controls/Permissions Define levels of authorization for access to specific files or systems Lookback 13 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Provides a channel for team members to share media files, communicate, and work together Import and export data to and from software applications Compatible with mobile devices Software is used for working on online pages Estimate or forecast of a future scenario based on the study of present trends Capture what is happening on a computer screen Allow users to access multiple services after entering their login credentials once Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of evaluating a product or website by testing it with representative users. Analyze and gain insights into user experience Get Advice We can help you find the software with the features you need. Features 3.4 (13) 3.4 Based on 13 reviews ## Pricing Value for money 3.0 (10) Free Trial [View pricing plan details](https://www.capterra.com/p/168425/Lookback/pricing/) Freelance $17.00 Flat Rate,Per Month It includes: - 24/7 Help Center - All Session Types - Core Features Team $99.00 Flat Rate,Per Month It includes: - 24/7 Help Center - All Session Types - Core Features Insights Hub $229.00 Flat Rate,Per Month It includes: - All Session Types - Core Features - Priority Support Value for money 3.0 (10) 3.0 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.1 (7) 2.1 Based on 7 reviews ## User reviews Overall rating 3.4 Based on 13 reviews Filter by rating 5(2) 4(6) 3(2) 2(1) 1(2) Mentioned topic Sorted by most recent JH Julian H. UX Consultant Design ### "Good tool for moderated Usability Testing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 24, 2023 Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better. Pros This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place. Cons The setup for users is a little complicated. On mobile, the in-app browser could be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Adam L. Director of UX & Design Information Technology and Services ### "I feel ripped off" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 13, 2021 Terrible, will cancel as soon as the subscription is up. We did a trial and went with a paid account but my colleague shared the wrong account with me, which was a trial. My colleague then upgraded a different account so when I went back to try find the recordings I couldn't. Lookback then wanted to charge me USD 1,000 just to get those two recordings! Terrible customer experience for a company used by customer experience researchers. Pros It works across iOS & Android and has a decent web interface to manage things Cons The controls when testing an Android user are right in the users way making it nigh impossible to get good testing data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lauren A. Product Designer/Researcher Consumer Services ### "I can't get this service to function" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 28, 2021 Pros The price is accessible to a small startup. Cons The service encounters errors EVERY TIME I conduct a session with a user. I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every. time. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing Lookback Price. It was actually affordable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ioana G. UX Researcher Leisure, Travel & Tourism ### "Awesome when it works, but it often doesn't" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 14, 2020 It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices Pros Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use Cons Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jennifer L. User Researcher Information Technology and Services ### "First day using Lookback for research - total game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 14, 2019 This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. Pros Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants! Cons I don't like that participants have to put in their name and email address in order to use it. Switched from [OBS Studio](https://www.capterra.com/p/164144/OBS/) All the functions I need are in one place with Lookback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Delvair R. CEO Design ### "Lookback have serious problems with charging wrong values " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 24, 2019 It works, but after that I had problems a lot to solve with wrong charges. Pros The platform consumes a lot of bandwidth, so works good only when you have a good internet signal and a superpower device (specially talking about smartphones). Cons They double charged me for one year and never gave my money back. When you cancel your account, they keep charging you, and there's no way to cancel the charging once you cancelled your account. Nowadays all my fees, but they returned to charging me, without my authorisation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brandon O. Manager Computer Software ### "Comparable and cheaper than User testing.com" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 16, 2019 Pros This application is great for doing remote user tests. It allows you to perform self and moderated tests remotely which saves tons of money. Cons It doesn't have as many features as usertesting.com but the cost difference makes up for it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Product Designer Human Resources ### "Love the features BUT have to use work arounds" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 20, 2019 \- Having notes and videos together in one place! - The ability to quickly find a video snippet to share based on the timestamped notes. Pros I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes & videos - Ability to share videos with Link - Ability to view camera and screen share at the same time Cons Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Digital Design Manager Higher Education ### "A great recording application, but not a reporting tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 15, 2018 Pros It was very easy to set up a session, and the UI for the "participate" app that's needed for remote sessions is very easy (which is critical for getting participants to actually participate!). The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too. Cons I would have liked an additional layer of reporting based on the notes from user sessions - something like Optimal Workshop or Loop11 provides, where they can generate insights based on tags and words used in comments. Also, I had some trouble editing comments (one out of 10 times, it would reload the entire video) and the timestamps in the exported video notes weren't ideal for importing into Optimal Workshop/Reframer to generate additional reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User User Experience Researcher Research ### "Really helps conduct collaborative research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2018 Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers. Pros I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant. Cons Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168425/Lookback/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)