Who Uses This Software?

All business - we deal directly with customers and also work with managed service providers


Average Ratings

307 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.70/month/user
    See pricing details
  • Pricing Details
    $17 for 10 users per month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TitanHQ
  • www.titanhq.com
  • Founded 1995
  • Ireland

About SpamTitan

Leading Anti Spam filter for corporate email that helps control mail flow, clean it, and protect against unwanted email. Blocks spam, viruses, malware and other email threats. We provide sophisticated email security for your business without making it complicated. Try a free Trial of SpamTitan today, support included.


SpamTitan Features

  • Allow / Block List
  • Audit Log
  • Email Archiving
  • Email Recovery
  • Email Routing
  • Encryption
  • Fraud Detection
  • Quarantine
  • Reporting & Statistics
  • Spam Filter
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Encryption
  • Policy Management
  • Quarantine
  • Reporting/Analytics
  • Whitelisting / Blacklisting

SpamTitan Reviews Recently Reviewed!


Capterra loader

Setup was very straight forward

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

Cons: It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me.

I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda).

The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.

Overall: Once we got through the growing pains we don't have to field many helpdesk tickets from users getting use to this software coming from our previous spam filter. The other big benefit is that our previous spam filter service provider was about to double our yearly rate so your software ended up having a better spam detection rate and was also less expensive.

Capterra loader

SpamTitan has saved me, saved my company time, and has some of the best support people around.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.

I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.

Whitelisting and blacklisting domains and specific emails are super easy.

Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

Cons: The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.

Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.

Other than that no issues!

Overall: Just sorting the crap emails automatically that come in saves my company hours in man hours. It's also blocked malicious attachments which is awesome because the weakest part of any security is always the people. This helps with that tremendously

Say byebye to spam!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

Cons: The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

Overall: With over 500 mailboxes, spam had become a major problem for users. Not only was it an exposure point for phishing scams, but viruses as well. Along with just wasting resources on my email server and clients computers. Spamtitan has put a stop to most, if not all of the spam related issues my organization had. It is worth every penny.

Vendor Response

by TitanHQ on August 23, 2018

Thank you kindly for your review.
I'm delighted you found SpamTitan support staff helpful, I'll pass on the message.

When you have time don't forget to look at our web security layer, WebTitan, and our email archiving solution, ArcTitan.

Thanks again for taking the time to give us a good review. It's hugely appreciated
Kind regards,
Dryden
Dryden Geary,
Marketing Director,
TitanHQ

Capterra loader

Great Product and Easy to Use

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

Cons: If you change a filter in the web interface to return too many records, the site will sometimes hang.

I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

Overall: SpamTitan has done an excellent job of clearing out the loads of spam we were getting prior to putting the product in place.

Great anti-spam filtering solution

Dec 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several advantages of using this software. Apart from being an anti-spam filtering solution, it also serves as a temporary archiving service when you need to take your mail servers down for maintenance. You will never lose an e-mail. Great tool to have if planning an e-mail migration to a cloud provider. No more appliances and almost zero configuration apart from relocating your MX records. Highly recommended.

Cons: The customer support is not that great. It always appears that you are dealing with the same person over a chat or report ticketing system. I am not so sure how many engineers are working in support but I always seem to work with the same person. It is really hard to get a remote session with an engineer, most of the time you only receive ticket replies with instructions to be followed and it feels like trial and error. Nevertheless, the software works perfectly so you rarely need to use support. It is for extremely irregular situations that you would contact support.

Overall: Anti-spam filtering service and online archiving system. Great for security and cloud migrations.

spamtitan

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1) virtual appliances

2) clusterable

3) support ldap/s

4) user specific CP

Cons: a) does not provide reporting of how many mailboxes each domain is using in a given month - being a multitenant system and we with many clients, we lost this ability to have emailed/automated reports of how many mailboxes are active in a given month under each domain. seems easy to code and would provide value

b) really don't like how it handles aliases, treating them as unique 'accounts'

c) still has the spamassassin feel, the best of breed from back in the day was postini

d) really don't like that your appliance doesn't email us when it can't reach a downstream smtp target. sure we do snmp/wmi/pingdom monitoring for our key clients, but it's niceto have the edge system send an email/snmp trap when it cannot connect to a domain's downstream smtp server. agian, shouldn't be hard to code....

Overall: overall positive, support has been great, missing some features to make it a truly polished enterprise/msp/carrier top shelf product.

SpamTitan Cloud Review (after 2 years use)

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The application is stable and requires little maintenance.

- Support is responsive and knowledgeable

- Cost is a good value and pricing structure allows for use with multiple domains to maximize licensing.

- New email addresses are automatically learned to ease administration and automate licensing needs.

- Good reporting

- User self maintenance works well.

Cons: - Not really an issue for me, but there is no mobile admin client.

- Web interface seems dated, which is not a concern of mine, but it could turn off some admins.

Overall: My company has used the SpamTitan Cloud solution for approximately 2 years without experiencing noticeable technical issues or downtime. I occasionally need to add a white list entry or release emails that are not SPAM. The end users get a daily email to allow them to identify emails caught in their SPAM filter and decide how the application should handle them. The licensing count is not tied to a specific domain which is attractive if you support multiple domains or are an MSP.

Great Pservice with a great product!

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The service as well as the products we use with TitanHQ have been rock solid since we started. We are an MSP so reliability and ease of use followed up by excellent responsive customer service are only magnified by the amount of clients that we use with TitanHQ. Currently we server over 500 individual users and no one has had a complaint. This has been a wonderful partnership so far and we will continue to use the. Right now we currently use ArcTitan and Spamtitan with much success.

Cons: There is not really anything to like about this company or the services they provide.

Overall: We have seen reduced amount of phishing emails as well as overall Junk mail. The best part of the product is it takes on a lot of the junk traffic that we would otherwise see hitting our network and email servers and filters it before we receive the emails. Also the ability to still receive email when the email server itself is offline is a big benefit in maintaining business continuity.

Anti-Spam Winner

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: My inbox can get pretty busy after a long day of meetings. If I don't manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don't personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don't have to deal with malicious threats.

Cons: Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn't miss anything. It's very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn't miss anything. It's very rare though.

Overall: 9.5/10.

Very good spam & virus filtering front end

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is very responsive and easy to navigate. Installation was easy; regular updates are provides and also install very easily. Very few false positives.

Cons: No facility for custom scoring; mail is either 'good' and passes, or is 'bad' and is rejected. Many spam filtering system have a scoring system so that when particular conditions are met (key words in a subject or msg body, country of origin, time of day, bulk mail status, destination, sending TLD, etc), a cumulative score is created to determine spam status. Would love to have SpamTitan be able to add 'Posible spam' or some such to the subject so the mail server or user filters could pick it up.

Overall: SpamTitan keeps the bulk of junk mail off out internal mail server, offloads the mail trasmission, and provides a 3rd layer of AV scanning (SpamTitam, Mail server, end point all have different AV software)

Great product, complete lack of support or communication from the company

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The software is easy to setup, pretty easy to use and navigate. It stopped most of our spam issue (using the SpamTitan Gateway), got rid of quite a bit of sent in viruses (rest caught from Exchange or local clients).

Cons: Reboots and updates sometimes caused the file system to get "corrupted", requiring some cmd line level programs to get it healthy again. Also had issue with how licenses were counted as we only have 35-40 employees but they have multiple email addresses (first.last, fnlast, etc) and it shows up as 150+ people, really wish it was mailbox linked and not address linked. Our biggest issue is not with the software, but with the company. They have stopped answering emails, stopped answering the phones. We have been trying for a month and a half to get support and its radio silence. We still have 18+ months left on our 3 year contract and are already looking for a new product with actual support.

Overall: We were getting 90% spam to our mailboxes before, now its closer to 10%.

SpamTitan is Good!

Sep 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setup is simple. Don't need much time to understand options or features, Menus and options are easy to navigate and find. When you need support they always answer fast. Is one of those things you setup and just forget about it.

Cons: System slows down quite often, nothing serious enough to regret in my case with only 110 email addresses to handle for reports and quarantine. Quarantine alerts/reports timeframes are too long even for the smallest business... I consider this its biggest flaw! as the shortest timeframe is daily. This should improve with a shorter or a programmable option offered globally and/or in a categorized list selectable by user or groups.

Overall: Our biggest benefit I must say is that little peace of mind in case our onsite server goes down our emails will still be deliver as soon the server is restored.. even up to 5 days.

Capterra loader

easy to manage, almost no false positives.

Sep 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most about this software is the fact it is an appliance that can run as a Virtual Machine.

It highly simplifies the implementation of the product in any environment or architecture.

It is easy to manage any internet domain and all the rules to them related.

It supports more mail servers.

It makes use of 2 different Anti-Virus to reduce the risk to let Viruses pass the appliance.

Cons: the outlook addin or the way for the user to manage their quarantine is not the easiest. it could be managed in a different way, especially for MS Exchange users.

Overall: I'm very satisfied with this product. We manage several installation on both single mail server and multi mail server configuration. It is very easy to setup and maintain which makes it a perfect software for production environments.

Love Spamtitan

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Cons: Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option.

When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.

Overall: I manage several different types op mailservers, postfix, hmailserver and MS Exchange. All e-mails in and out are sent through SpamTitan, so it works with all kinds of mailservers. It is really stable and it protects a lot of people.

Say Goodbye to Spam with SpamTitan

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: In this day and age, acquiring an anti-spam software is an absolute necessity and not a luxury. I hate having to keep filtering my email and blocking the scammers out there. It can take a lot of time doing that and it's better to have a software that can help you with that. I found SpamTitan to be ultimate choice and in dealing with this matters. It's very straightforward and all it does is eliminates spam, protects you from viruses and fraudulent emails. I can spend more time working on my other tasks instead of filtering the spam. SpamTitan is a great investment.

Cons: I don't have any problems with this software. It has made my workload so much easier and I don't have to worry on any threats. I'm thankful for this software.

Capterra loader

SpamTitan for a non-profit

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the high percentage of spam caught the first time!

Cons: It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

Overall: We are a very small nonprofit ministry that has more than one website and multiple email addresses. We were receiving between 75-100 pieces of spam a day when we finally found SpamTitan. You were recommended in a list of possible companies who provide spam protection. We found the sales and technical staff to ALL be congenial and desirous to SOLVE problems quickly. The software was easy to learn, and once it begins catching things, it seems to learn what to look for even better than at the beginning.

Also, we asked if there were any ability to get a discount because of the type organization we have and the work we do, and the sales team were very willing to work with us to get the best possible rate.

THANKS GUYS - we appreciate ALL you do for 30 60 100 MINISTRIES, INC.

Reliable Spam Filtering System

Sep 05, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Filters/Blocks 90% of Spam

Uses multiple Spam Filtering Technology

Blacklist/Whitelist can be set Globally and per User

Customization Spam Inbox Report

Has a Scan Summary/Performance Report

Web UI loads quickly

Updates are easy and quick to apply within the UI

Cons: Difficult to improve the filtering technology without creating false positive

Doesn't have a help feature available for each setting

New Spam techniques are difficult to catch immediately

Doesn't have an Artificial Neural Learning Network that learns from identified User/Admin Flagged Spam

Overall: SpamTitan does what it is intended to do. It filters a good portion of Malicious and Spam emails from our systems. Support team are knowledgeable and are able to assist in a timely fashion.

One of the best anti-spam appliances available

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A very good anti-spam filter with a lot of options. Suitable for any mailserver (I use it with a linux-based mailserver, but you can use it with Exchange as well). From time to time upgrades are available. These updates are running smoothly, I never had problems with it. We use spamtitan for 5 years now, we had only one actual problem during this period. That problem was solved quickly by the spamtitan helpdesk.

Cons: As from version 7, they've replace Kaspersky anti-virus gateway by Bitdefender. In my opinion, Kaspersky had a higher virus detection and worked better. There is also an extra free anti-virus gateway "Clamav", but that one I had to disable because of some troubles.

THE PROTECTION YOU NEVER KNEW YOU NEEDED

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have always been confident with my email management skills and I was comfortable with how everything was. Traffic and spam messages increased as my incoming emails increased. I installed SpamTitan and noticed that unnecessary emails were nowhere to be found. It worked silently in the background. It helped me a lot especially in managing my emails and determining junk mails. It transferred non-important emails to a folder which I can browse on if I have more time.

Cons: The system often crashes when being refreshed, also it seems like "treatment" or putting of emails in "quarantine" needs more updates. I had an important email that was thought to be a spam, good thing I looked.

Capterra loader

Great Spamfilter, but it good be even better.

Dec 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: No more need for sender based routing on our Exchange Servers, SpamTitan takes care of this automatically.

Logfiles are instantly available, in our old solution we had to wait about half an hour.

Great virus filtering with Bitdefender.

Cons: It's not possible to send outbound mail with smtp authentication, only ip authentication is supported. For customers on a dynamic ip it's useless.

I would prefer to be able to login with 2FA on the webinterface, but this is not (yet) possible.

Our clients receive (a bit) more spam then with the old solution.

The initial configuration to set the best settings is confusing. It's maybe too flexible. We use the gateway version, I would like to use the same settings as SpamTitan on the hosted solution, which I'm sure is optimized as good as it can be.

Some configuration settings, like ip blacklisting (which looks to be very effective) are configured on our cluster only. I think this could be far more effective if you could use a central blacklist from SpamTitan. In general I think it's great, but configuration could be better if more is centralized.

Overall: We were increasingly unhappy with our old solution and reached out to SpamTitan. From the first moment contact with sales has been great. They were very helpfull.

We are still in the process of moving our clients from the old solution to the new one, which is a lot of work. Overall we are happier with SpamTitan then with the old spamfilter.

Stop Spam before the user

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has great filter to stop all spam. Has really nice quarantines section and can email users to show them emails that been quarantined . Easy to setup like the option to run it on your own server. Can scale it across servers if you need to. Its easy to setup whitelists and blacklists.

Cons: You can archive your emails but that not really a big con.

Overall: I have blocked millions of spam email int he last couple of years with spamtitan.

Vendor Response

by TitanHQ on August 23, 2018

David thanks for the great review.

When you have time don't forget to look at our web security layer, WebTitan, and our email archiving solution, ArcTitan.

Thanks again for taking the time to give us a good review. It's hugely appreciated by the product team

Kind regards,
Dryden
Dryden Geary,
Marketing Director,
TitanHQ

Resolved issues and turned out to be a valuable part of my offerings.

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I count on the protection and support of Spamtitan when it comes to my business and my customers. When it was first used with my hosted mail services, it was during a time when particular crypto-ransomwares were causing significant issues with my customers. Once I switched, problem solved and ironically, it was at that time that only my customers that did not utilize my Spamtitan solution continued to have issues.

Cons: The creation of an Microsoft Outlook Add-in module for Spam management would enhance the solution significantly. It has cost me some business as some of Spamtitan's competitors have this in use.

Overall: Positive with very respectable technical support.

Good and easy anti spam service (online)

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the ease of use and the simple steps to get up and running. The effectiveness of the filtering is really good. I do not have many if any emails categorized as spam that aren't spam. It takes a week or two for the system to get tuned. All the users are happy with it and that simplifies my life too. The report system is nice and the option to be able to generate or change settings directly from the previous report email is perfect.

Cons: I would have like a way to easily select email in my exchange box and set them as spam.

Overall: To me, Spam Titan has simplified my time managing spam for others. I like simple and easy to manage, and Spam Titan is exactly that.

Excellent, Just works, Easy to setup,

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy and fast it was to setup and was working how it should. It did not take a lot of configuring to get it to work. It has lots of features and the web gui is easy to use. I like it has updates build right it. It sends a report to your users to let them know what emails been quarantined in case there was a false match. It catch lots and of spam and has good lists. It east to make white and black lists. You can self host on your own server.

Cons: It doesnt archive emails. You cant read emails once the been released.

There really no other cons i can think of.

Overall: it stop spam and allows me to control the email coming and going to our servers.

Decent features for the price could do with some more features. Would still recommend.

Jul 13, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Cons: The following lets it down:

1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.

2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.

3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.

4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Overall: Spam is removed.

Vendor Response

by TitanHQ on August 23, 2018

Hi Conor,
Thanks for your kind review and your very helpful feedback on SpamTitan. It has been fed back into the product team. Their feedback is as follows:

1.This is true that SpamTitan sends one report per day, however all end users can request on-demand reports as many times per day as they wish, simply by clicking the On Demand Link at the bottom of the report.

2. All mail that connect to SpamTitan will be reported on in the Reporting > History tab. Along with all headers.

3. If a mail is passed to the mail server this will be shown on the Reporting > History tab. Along with the SMTP response the Mail Server provided.

4.SpamTitan will filter all outbound mail and can have TLS enabled for encrypted traffic.

We're constantly developing and trying to improve SpamTitan Conor, thanks again for the great feedback

Kind regards,
Dryden

Dryden Geary,
Marketing Director,
TitanHQ

Capterra loader

Say goodbye to spam and welcome your cybersecurity

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: imagine a filter that protects you from everything bad, an intelligent filter, which gives way to the good and blocks everything that is suspicious... Well, that filter exists and it's called Spam Titan

since I started using this program I could stop worrying about the annoying spam emails and the cyber risks that are usually associated with it.

now I use Spam Titan in all the email accounts that I have associated..

Cons: nothing bad to limit, excellent program at a very competitive price.

Overall: I eliminated all the spam that I received daily, now my inbox only receives what is really important. Highly recommended.

After having suffered a cyber attack by some hackers, we were forced to use all kinds of anti-malware, anti-virus and anti-spam software. And truly Spam Titan is one of those that has given us better results.

Get Rid of Spam While Using SpamTitan

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My email seems to be receiving a lot of spam lately and the previous anti-spam software we used didn't seem to capture the junk I get daily. This means I have to sort them out myself. Thank God for SpamTitan which came to the rescue right on time. It truly eliminates all kinds of spam and junk mail that clogs your email. I can go through my emails more smoothly now.

Cons: SpamTitan is so efficient that it sometimes overdoes it. When my clients tell me they've emailed me and I haven't received it, I know I should check my junk folder. That's the only concern I have.

Excellent performance, ease of use and ease of interface. Best support team ever, hands down.

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has a very organized and attractive web interface. Functions and features are grouped and sorted logically. Once you have the system setup very little tuning is necessary. Best of all: end-users can manage their own spam-queue and the reporting and logging is a sysadmin's dream.

Cons: When used in a cluster, not all settings are mirrored to all cluster members, like "trusted networks" (networks allowed to relay). A more granular backup/restore per item would come in handy.

Overall: Peace of mind. Central administration of customer's mail filtering. No configuring of Exchange or local antispam solutions.

SpamTitan is one of the best antivirus/antispam filters on the market

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is really hard to beat when compared with alternative solutions. Addtionally, when deployed on client networks whether via on prem appliance or cloud, my clients receive virtually zero spam emails.

Cons: Configuration can be a bit daunting, but with the excellent support issues are easily resolved. Other than that, I really can't think of any other cons with this product!

Overall: The primary benefits I receive with this software is the praise by end users on how effective the spam filtering is on their accounts. Also, my clients really like the ability review what has been filtered in the very rare occasion of a false positive.

Great Cloud Spam service with a lot of options to tweak if needed.

Dec 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You have full control and visibility of all the emails that go in and out of your mail server. Settings can be changed from the online interface and you can even give user limited access if they need it. Users in most cases don't need access as everything can be managed from an end user perspective from within their inbox. The service is fast and support is really quick to get back to you when you have a question or problem.

Cons: It can be hard at times to tweak settings for each user as they each like things slightly different. Once you have had the system going for a little while it starts to learn what is good and what is bad.

Alias email addresses are treated as individual email accounts which can be frustrating to end users who treat the alias account all as one account.

Overall: Helps me manage my spam to filter out the real from the fake. Also protects my company from virus' or phishing attempts through mail.

Capterra loader

Wonderful

Jan 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Spam Titan for over a couple of years now and I have to say that I have never had any problem with it, actually, it has helped me a lot and IÕm very happy with the result. With time, my email has been used to subscribe a lot of newsletters and other stuff that I want to erase, and this program has been incredibly useful to make that possible.I had no problems to set it up since it is so easy to use and I started noticing its benefits soon after.

Cons: I have anything bad to say, just a suggestion. I would appreciate spam reports, or lists of the sending institutions, or that kind of things. Just a minor aspect.

Overall: It helps having my email free and clean of spam messages. Also, it works as some kind of archives system.

Very easy to get around the program, reliable, does just what we need it to do

Dec 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As stated above it just works the way we need it work. The feature I like the most is being able to impersonate a user where I can go in and whitelist an email if I need to.

Cons: My one complaint, and I have voiced this for two years now, is that I would like to be able to sort the quarantine by subject. It would make it so much easier and quicker to delete a list of spam emails not to mention that it would help those of looking at the quarantine to be able to quickly determine if the email had been sent to several people thereby raising suspicion that it was a spam email

The experience has been absolutely great.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Spam Titan for around six months. During this time, we have found the software to be extremely customisable. The ability to whitelist/blacklist at both a global level as well as a domain level is a great feature and is very easy to do. The history/reporting feature also stands out and gives you the ability to search for emails using a number of different fields. I have had experience contacting support via telephone as well as email and find them very friendly and always available to assist remotely and answer any questions.

Cons: The only feature that I think would be a great addition to the software would be the ability to add pattern filters at a domain level rather than just a global level.

Overall: - Automated reports on the licensing (Domain level)

- LDAP Synchronisation

- Overall improvements in the reduced level of spam reaching users

- Great Support

SpamTitan has drastically reduced the spam getting to our inboxes; making spam admin easy.

Dec 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly easy to administer and is fairly hands off once you get it configured. This gives you the ability to tinker with it as much as you want, or get it set and forget about it for a month. I found this software to be a much better option for my company since I am the lone IT person for 500+ systems as I don't spend as much time managing the spamfilter as I previously did.

Cons: Some items aren't where you would expect them to be, but once you learn where it is, it's not a big deal. Other than a fairly high up front cost, the software has been fine.

Capterra loader

SpamTitan Review

Sep 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software works really well, it is rare that we have spam or viruses slip through, and when they do the software is flexible enough to be configured block in the future. The price point is also really good for the functionality and how well it works.

Cons: The user interface could be easier to use and better laid out.

Overall: Overall we have been very please with our spamtitan experience. We could use some deeper training for our admins. Most of what we have learned has been by trial and error or on a support call. With that said though, the support has been very good the few times we have needed it.

We Like Spam Titan

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for end users to deal with reviewing suspicious emails and deciding whether to accept or reject. Efficient product that doesn't delay emails coming through, can be discussing an email with a customer and it appears within moments so discussions can continue. Stops thousands and thousands of unwanted emails and learns quickly to new approaches by time wasters.

Cons: Not found anything we don't like yet with the product.

Overall: Fantastic, just have to check the logs of how many unwanted emails are rejected compared to real ones, unbelievable percentage.

SpamTitan

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works well. It is a vast improvement on spam filtering over Websense/Surf Control. We are getting less spam. The tech support is good, the folks there are responsive and good about dealing with individual issues and questions. There are a ton of features, different spam fighting techniques and ways to customize based on your needs.

Cons: Not much to criticize. You can't export your white list, but I guess that's to discourage you from leaving.

Overall: We get volumes of spam and SpamTitan helps us to make that manageable, and a safer situation.

One of the Best Anti-Spam Products in the Market

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was able to be used with in-house and hosted email systems. (MS Exchange/Office 365). The setup with easy to complete and the interfaces for the users are simple and straight forward.

Cons: Some of the options in the software feel miscategorized in the different areas of the administration interface. I find myself going to the wrong screens for certain options.

Overall: The company provides regular updates to the software without trying to change the systems after every update. You know that they are going to provide a consistently good product, version after version.

Spam Titan Anti-spam cloud service definitely did the job.

Dec 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it is easy to set up and use and the support was always available. Several people in our organization had horrible spam problems. Spam Titan cloud service instantly stopped all the spam with very few false positives. The small handful of false positives were easily added to our white list and cleared.

Cons: The only con was that a few times, filtering through the emails trying to find and clear a blocked sender was a chore. the Filter engine wouldn't find the email in question by the senders address.

Overall: Spam free email

SpamTitan has been twice as effective at blocking spam as our prior spam-filters

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Administration has been very smooth and easy. The admin gui is intuitive and easy to navigate. Their categorization has been on point and we haven't had even half of the spam get through that we used to with our old spam filter product. We were able to use a recently decommissioned server to create an appliance with the SpamTitan software. Easy to whitelist and allow needed emails as well as release them.

Cons: There hasn't been too many things we have found that were what we would consider a "con." I would like to see more frequent updates to address potential bugs and issues. And maybe a little better documentation, but overall not much to complain about.

Have been using Spam Titan for years, top rate email protection.

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been running the server based version for years to protect a corporate mail server. The server component runs beautifully on very low spec hardware. (Retired workstation, etc)

The product provides a high level of threat filtering, as well as spam detection.

Cons: Actually in this particular case it's very difficult to find something to not like. If had to I'd have to say that the management interface is not pretty. But honestly that's totally unimportant in this type of product.

Overall: Outstanding mail filtering

Titan technologies has always met or exceeded our expectations.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part of of spam titan was the support we received. Any time I needed support they were there and ready to help. With spamtitan I never dreaded contacting support because I knew it was going to be a pleasant experience.

Cons: I don't have any dislikes. We all wish things were less expensive but I think this product is already an excellent value. If they lowered the price I feel that service might suffer and I don't feel the savings would be worth a loss in service.

Overall: Easy to administer spam filtering

Great experience with SpamTita. Drastically reduced the spam getting to end users.

Jul 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Implementation was simple. We could get basic functionality during our trial with out much initial investment. The install and configuration of the virtual appliance took less than 30min and then a few minutes to redirect mail traffic through SpamTitan.

Rules are easy to setup and after the first couple of months the administration is negligible compared to the calls from end users "should I open this email? "

Cons: The content filtering rules don't end up in the same window as the automated quarantine. This can make it difficult to find and release mail that is improperly flagged due to a bad admin created rule.

Overall: Fewer spam and phishing emails getting through to end users. Resulting in fewer calls asking "should I open this email" or "I entered my password into a page from an email".

Environment is more secure with SpamTitan inplace.

Great product

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Initial cost is stellar, other solutions start at tens of thousands of dollars.

Product delivers on the premise, and offloading the quarantine to the end user is brilliant.

I have the same installation I've had since 2005 and I have had zero issues with it.

Cons: For my small company it is expensive. I only have a handful of customers and the cost doesn't really adjust to the ecuadorean reality.

Overall: I solve the SPAM issue at the ISP I used to work at.

I now offer antispam solutions to my tech support customers.

Great software especially for the price. Basic feature set though (great for the price)

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SpamTitan Cloud is very easy to configure and out of the gate it just works. Having said that, after a bit I started getting requests from my users, which I'd call SpamTitan (and they are very available and helpful!) but would be met with answers that in order to get that functionality I'd have to use the on-prem software.

Cons: I'd like to be able to have more control over when quarantine reports are sent. As it is, they are sent once every 24 hours, but I'd like to, for example, choose which time it sends, or send more than 1 a day for some users.

Overall: The spam filter works well, and is much easier to configure than our previous filter. It's also a better value.

Works well for an MSP

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Delegated admin, multiple outbound delivery pools, excellent support

Cons: Spam filtering thresholds take some tweaking.

Overall: It has been a very positive experience using SpamTitan as an MSP. It does a superior job to O365's Exchange Online Protection for catching spam (once thresholds have been tweaked). When used for outbound mail filtering, we can separate each customers into their own IP pool so that one misbehaving customer does not cause RBL issues for all customers. Delegated admin makes it easy for power users at each customer take care of false positive/negative/quarantined messages.

Overall the SpamTitan appliance is best in class with easy configuration and administration.

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The appliance does exactly what it is designed to do exceptionally well. Further, the support team is always on-hand to assist with any other configurations when necessary.

Cons: The inability to have quarantine reports automatically generated more than once a day is probably the only con of the SpamTitan appliance.

Overall: With the high catch rates, multi-layered filtering approach, and domain and user level management; we can effortlessly setup and manage multiple clients without being constantly bombarded. Most often, the users do it themselves!

Webtitan review

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. the application functionalities are well defined.

2. Reports are well defined

3. policies application per user or a group are well defined

4. The system is easy to use once the concept is understood.

5. being cloud based and a VM, its easy to migrate the system to another host without affecting functionalities.

Cons: 1. support not as good

2. firewall functionalties not defines

Overall: the product is good and easy to use.. webfiltering features are fine too..

need the firewall functioanlities

I have been a customer of SpamTitan for 10+ years. A+ installation, configuration and support.

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I do not have to worry about it. Once installed, configured and trained, I can forget about it. I am a one person IT department for a 500+ employee company. The less time I have to spend on worrying about spam is more time I can dedicate to other projects.

Cons: A couple of admin interface oddities such as no confirmation when releasing/whitelisting/deleting messages in the Quarantine. Nothing would make me want to look for another solution.

Overall: Low admin overhead spam filtering

Terrific Solution

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can easily install on a virtual machine and save the cost of an appliance while getting all the functionality and usability of a much more expensive solution is an enormous benefit.

Cons: While the documentation could be more detailed, their tech support department is so efficient that I have found that to be the most expedient source for solutions.

Overall: SpamTitan has virtually eliminated spam and with it, the malicious emails that cause the most problems with our users.