--- title: "FACTS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FACTS Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more." source_url: "https://www.capterra.com/p/16845/FACTS/" page_type: "product" language: "en" --- # FACTS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FACTS ## What is FACTS? FACTS is Carrier Logistics' premier transportation management system. By bundling over 20 essential modules from order entry to delivery, CLI has developed a enterprise solution designed for asset and non-asset based organizations who need a rich, yet easy to use software application. Our enterprise software is used by companies worldwide to reap the benefits of greater efficiency and higher productivity that only our system provides. ## What is FACTS used for? [Courier](https://www.capterra.com/courier-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/)[Freight](https://www.capterra.com/freight-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1250 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FACTS?[Manage this product listing](https://www.g2.com/products/facts/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FACTS 4.5 (2) VS. [### Degama DTMS](https://www.capterra.com/p/105650/Degama-Trucking-Software/) [4.5 (6)](https://www.capterra.com/p/105650/Degama-Trucking-Software/#reviews) Starting Price $1250 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.8 (6) Value For Money 4.0 (2) Value For Money 4.7 (6) Customer Service 4.0 (2) Customer Service 4.7 (6) ## FACTS alternatives [Consignmate](https://www.capterra.com/p/242339/Consignmate/) [3.8 (5)](https://www.capterra.com/p/242339/Consignmate/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 60% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242339/Consignmate/) Highest Rated [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,033)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [DispatchTrack](https://www.capterra.com/p/134319/DispatchTrack/) [4.5 (34)](https://www.capterra.com/p/134319/DispatchTrack/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134319/DispatchTrack/) [Trimble TMS](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/) [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/) ## FAQs about FACTS Overview ### What company size and specific industries is FACTS built for? FACTS is designed for enterprise-level transportation management needs, serving traditional freight companies as well as global leaders in transport and logistics. It is built for large organizations that manage complex shipping, freight, and logistics operations across broad transportation networks. Features and Usability ### What are the key features of FACTS? FACTS offers transportation management with route optimization, routing, dispatch management, and scheduling for shipment planning. It also includes delivery tracking and shipment tracking, load optimization, rate management, billing and invoicing, driver settlements, and a customer portal. Additional features cover 3PL management, order entry, quotes and estimates, and waybills. Getting Started and Support ### What training and onboarding options does FACTS offer? FACTS provides in person training, live online sessions, webinars, and documentation to support teams getting started. In person training allows direct guidance, live online sessions support remote instruction, webinars cover topic-focused learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does FACTS offer? FACTS provides 24/7 live rep support and chat. These channels give users direct access to help at any time, with chat suited for quick questions and live reps for more detailed issues. ## Features AI summary Based on 371 Transportation Management reviews Capterra reviewers highlight these as the features buyers care about most when comparing courier software: - **Mobile Access** (**53%** of reviewers rated this feature as critical) - **Dispatch Management** (**53%**) - **Routing** (**48%**) FACTS includes **Dispatch Management** and **Routing**, giving courier teams the tools to assign deliveries efficiently and plan delivery paths with better control. However, it does not offer **Mobile Access**. Instead, it provides other highly rated capabilities, including **Route Optimization** (**54%**) and **Delivery Tracking** (**52%**), which help businesses improve route efficiency and keep shipment visibility up to date, allowing teams to manage deliveries more accurately and respond faster to changes in the field. 3PL Management Outsource and manage third party logistics Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. FACTS 25 features ### All Features - 3PL Management: Outsource and manage third party logistics - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver Settlements: Manage payroll processing for different driver pay contracts - Label Printing: Process of printing custom labels through various methods. - Load Optimization: Set up process for efficient load building, routing, and distribution - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Transportation Management: Organize and track the physical movement of goods from one location to another - Truckload Management: Track and manage transportation of large cargo that fills an entire trailer/truck - Vehicle Management: Track and monitor how vehicles are used - Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Basic $1,250 Per User,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Logistics Coordinator Outsourcing/Offshoring ### "I normally use it to verify loads and provide updates for each of them when they are in transit." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 7, 2018 Pros What I like the most is that is very easy to use and information is available. When you log in, the software provide a range of options where you can look and go depending on what you are going to work with. It has the posibility to find loads using different methods. Cons What I least like about the software is the interface, it looks old and some information cannot be copy and paste on different fields. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Showroom Consultant Wholesale ### "It is pretty straightforward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2017 My company uses it across the whole system, and so it's definitely necessary for me to use. Pros I do like that I can see the menus clearly. The commands are repetitive and I have learned a lot of it by heart. There are definitely some parts I haven't utilized yet. Cons I wish it was more updated visually, it feels a little bit like an 80s style interface. This is not something that effects how I use the program though! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.