# WorkPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WorkPal the right Field Service Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168469/WorkPal/reviews --- WorkPal 4.7 (64) [View alternatives](https://www.capterra.com/p/168469/WorkPal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WorkPal Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews EC Ed C MrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The clients like the job report that they receive and a big plus is that even if you are in an area where signal is poor WorkPal will still operate perfectly and save all the info to complete the job once it has signal.“ October 29, 2025 LB Leanne B AdminConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't like the fact you can't see all your daily jobs on a calendar without giving the jobs an allotted time slot.“ May 24, 2023 SE Steve E Operations ManagementEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “sensitive content hidden\] and his team have been fantastic — always supportive throughout the setup process, and \[sensitive content hidden\] is quick to respond to any ad hoc queries we’ve had. If you're considering Workpal, I’d highly recommend setting aside time for proper team training and being clear on what you want the system to deliver.“ July 7, 2025 sc stepehen c director Construction, 11 - 50 employeesUsed the software for: More than 2 years. “seems to be glitchy on iphone, and the setting up of bespoke forms can be delayed and a bit back and forth“ November 24, 2022 BR Brandon R DirectorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The level of control and functions available within the app is really useful, and the way you can set it up to send the office team and clients real time updates is invaluable to us. “ April 8, 2024 CK Callum K DirectorUtilities, 11 - 50 employeesUsed the software for: 1-2 years. “Additional forms are expensive to create“ October 31, 2022 AR Amy R Administration OfficerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The software is incredibly easy to use, importing data can be done in bulk therefore it speeds up the process. If you have an issue your consultant gets back to you straight away and always ready to help and advise.“ September 27, 2024 MP Mark P Managing DirectorFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is really difficult to get developers to modify the system how we would really like to use it“ June 17, 2021 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Bookings Executive Information Technology and Services Used the software for: Less than 6 months ### "Very Pleased" June 1, 2023 5.0 Lovely staff who are always there to help, the system is easy to use, no complaints. Pros The ease of use and being able to access all information we need Cons The training we received was quite basic so it has been a lot of using and learning ourselves but once you know how to use it, it is a great platform. Review Source ML Matthew L. Managing Director Automotive Used the software for: 2+ years ### "Matthew Lewis" July 29, 2021 4.0 saved a lot of time and man hours using this system once we linked it to our invoicing software it has saved days of time when it comes to end of the month for invoicing. Pros its easy to use, customers can be set up easily jobs can be assigned to technicians so they can write up jobs for easy invoicing. Cons you cant generate order numbers on the system. when you add parts and add an amount you have in stock when you book the parts out they don't count the amount down so you then have to use another system to keep on top of your stock numbers so you know when to re order. Alternatives considered [Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/) Reason for choosing WorkPal cheaper option wouldnt use all the systems on gold. Review Source MP Mark P. Managing Director Facilities Services Used the software for: 2+ years ### "System Hygienics Limited" June 17, 2021 3.0 Really sped up our service to our customer and manages our engineers Pros The asset system which we use extensively Cons How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reason for choosing WorkPal Asset system Review Source DC Danielle C. Assistant Accountant Construction Used the software for: Less than 6 months ### "Easy to use, amazing support" May 19, 2022 5.0 Support from Workpal has been brilliant, especially Mike, really quick responses. Pros Being able to easily schedule jobs to the teams, see what has been happening on the projects on a real time basis and run reports. Workpal is so easy to use which makes it easier when training the teams. Cons I think adding a dashboard would be a great feature to have. A better system for projects that stretch over long periods with up to 4 visits per site. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Reason for choosing WorkPal Workpal is local and I knew their support is brilliant. Review Source AR Amy R. Administration Officer Facilities Services Used the software for: Less than 6 months ### "Excellent and Easy to use. " September 27, 2024 5.0 Pros The software is incredibly easy to use, importing data can be done in bulk therefore it speeds up the process. If you have an issue your consultant gets back to you straight away and always ready to help and advise. Cons Some of the terminology is something we have never used as a company so getting our heads around that to start with. Review Source LH Luke H. Operations Director Construction Used the software for: 1-2 years ### "Great Product Thats Changed The Way We Work For The Better " January 29, 2023 5.0 We have had a great experience from the first day and the customer support has always been fantastic. Pros Workpal had a very straight forward on boarding process that allowed us to set up the platform to how we wanted it to work while still giving us the ability to change specific features as we learned more about it. Workpal easily allows us to manage a large volume of clients across many sites and track historic installations, upcoming jobs and service requirements. Customers have also been very positive about the auto generated job sheets upon job completion meaning they have all the details ASAP for works carried out on their machines. Its really easy to create and allocate jobs while managing our workforce depending on location which again saves time and money across the board. Cons It would be nice to see a stock management element within WorkPal so this wouldnt have to be stored on a separate platform. Also, perhaps a 'subcontractor' licence where they are paid per job? Reason for choosing WorkPal WorkPal looked to offer the same functionality as big change but at a significantly lower price, especially in terms of the on boarding process. Review Source CB Caroline B. Property Administrator Pharmaceuticals Used the software for: 2+ years ### "Really Useful Product" August 12, 2021 5.0 I am a desktop user and a mobile user and I find it a great product. One of our contractors correct model of couldn't update his app for a long time. It would have been really helpful if someone from Workpal had resolved this issue. I am sure they could have resolved it much quicker than us. I have limited time to spend trying to find out why he was unable to update his app. I think this would have given better customer service. Pros It is very simple to use and I am no IT wizard. Cons This is the only system like this I have ever used so I have nothing to compare it to. Reason for choosing WorkPal Price, handiness, lack of time to shop around, it seems to suit our purposes. Review Source RM Roisin M. Helpdesk Manager Construction Used the software for: 2+ years ### ".....the only Pal you need." June 29, 2023 5.0 I'd be lost without it, it has stopped the constant over load of paperwork coming into the office which in turns promotes a greener environment. there are limitations with Workpal but where there has ever been an issue, the support team are quick to sort it out and offer a work around. It makes my life so much easier. Pros Easy instant access to engineers workloads Cons That you can't allocate the same licence to a specific person who use both mobile and desktop. Reason for choosing WorkPal Just was easier navigated and a more local based company. Review Source OE Olivia E. Maintenance and Repairs Coordinator Construction Used the software for: 2+ years ### "Workpal Review " March 15, 2024 5.0 Enjoyed it from day dot! Would recommend! Pros Its easy once you know your way around. Quick and simple when organising our engineers weeks. Cons Sometimes WorkPal Mobile Phone access isn't as good as what the desktop can be. Our engineers struggle with it sometimes due to jobs not loading. Review Source Response from WorkPal March 19, 2024 Hi Olivia, Thank you for taking time to leave your kind review of WorkPal. Please feel free to contact our support team at any stage if you need help or want to check your teams experience on the mobile app. We will happily review what is happening and keep in touch with you to find a solution. BR Brandon R. Director Construction Used the software for: Less than 6 months ### "National Electrical Contractor - Workpal" April 8, 2024 5.0 Pros The entire experience from the outset with \[sensitive content hidden\] and the team at Workpal has been great. Detailed demo’s and explanation. The implementation with \[sensitive content hidden\] was just as good and they worked closely with us to tailor the system to our needs as much as it allowed. This was a massive change for us and trying to get a team of 20+ engineers moved across to the new app was a challenge and presented its issues, but again, the Workpal team were on hand every step of the way. The level of control and functions available within the app is really useful, and the way you can set it up to send the office team and clients real time updates is invaluable to us. Really impressive system. Cons The impact of implementing Workpal has been great for our business, so it’s honestly difficult to find one. Review Source Response from WorkPal April 18, 2024 Thank you Brandon for taking time to review WorkPal. We are delighted to be part of your journey. PK Philip K. Managing Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Solid and dependable software" June 14, 2021 4.0 Positive, in terms of delivering improved efficiency in our business. Pros The move to a paperless work environment, which has improved efficiency. Also the ability to issue jobs in real time and receive 'live' updates back from our field engineers has been a real positive. Cons When a job is complete it goes straight to 'Closed' section - a flag / notification indicating that a job has been updated from its previous status would be useful for our Service Desk to avoid continuously having to scroll down through the list of completed jobs to find those recently / just completed to check if further actions are required in that particular job. Alternatives considered [FIELDMOTION](https://www.capterra.com/p/143797/FIELDMOTION/) Reason for choosing WorkPal Better functionality. Review Source LB Leanne B. Admin Construction Used the software for: Less than 6 months ### "Customer Care " May 24, 2023 4.0 Workpal has a lot of plus points that have enhanced our business, The job reports are great and look so professional. The option to do quotes is fantastic and these also look professional. Pros I love the fact that we can get our job reports sent straight to us once the job is completed. This is a massive plus point for us as we attend numerous customer care jobs a day. Cons I don't like the fact you can't see all your daily jobs on a calendar without giving the jobs an allotted time slot. Reason for choosing WorkPal Suited our business and needs more than others Review Source JM Jordan M. Director Machinery Used the software for: 6-12 months ### "Workpal review " July 26, 2023 4.0 Pros Being able to log jobs for members of staff Cons jobs not syncing to mobile devices for members of staff Review Source Response from WorkPal March 19, 2024 Hi Jordan, Thank you for your review. Our support team are here to help with any challenges you or your team encounter whilst using WorkPal. RH Robert H. General Manager Utilities Used the software for: 2+ years ### "WorkPal PTSL" February 7, 2022 5.0 Very good. Pros The software is easy to use and integrate. Cons The calendar needs improvement, to show current workload and bookable space. Reason for choosing WorkPal Recommendation. Review Source AT Andy T. Head of Department Construction Used the software for: 2+ years ### "Makes a big difference to our day to day processes since we have been using it" October 8, 2021 4.0 Very happy once you get your head around it very simple to use, makes a big difference to our day to day processes since we have been using it. Pros Massive upgrade from us using outlook to log bookings, sending of job sheets, producing invoicing all emailed to where we need. Cons Not too much maybe tracking not always being spot on, but the more use i have i have found feature and shortcuts for things i would have suggested. Reason for choosing WorkPal I was not in the decision making at the time Review Source EO Eden O. Account Executive Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great User Friendly experience " June 1, 2023 5.0 Pros I love how easy to use and get your head around it is. Everyone in the company has managed to navigate their way around it effectively. Cons Nothing, it works perfectly to achieve what we are aiming for! Review Source RS Rachel S. Admin Education Management Used the software for: 1-2 years ### "Workpal " January 13, 2022 5.0 Pros access anywhere, moblie user easy to use Cons would like to be able to add forms ourselves Review Source RI Ricky I. Manager Facilities Services Used the software for: 1-2 years ### "Good job" October 8, 2021 4.0 Pros Awesome support team and producing immediate service reporting for clients Cons updates to forms have not been smoothly accepted. Review Source AA Andy A. Aov engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Jobs" July 25, 2023 5.0 So far so good Pros Scheduling jobs and been able to send work to engineers Cons i cant invoice customers with cis and withholding tax together Review Source VC Veronica C. Helpdesk Co-ordinator Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great and easy to use application" July 29, 2021 5.0 Its been great for the two weeks I have worked at this company. Pros The ease of entering data and information. Easy to use and follow. Cons I only started in this company about two weeks ago so I can't say as of yet. Review Source AG Adam G. Managing Director Construction Used the software for: 1-2 years ### "Saves time, money and has increased productivity" November 17, 2017 5.0 Has minimised the need for another employee to carry out the same tasks Pros Users can be fully trained in 30 minutes Creates more transparency with clients Proof of work carried out Ability to know exact locations and progress of staff at all times Cons Invoicing does not transfer to sage Would like to see lists of available forms for use on workpal Review Source Sheila M. Service co-ordinator Facilities Services Used the software for: 6-12 months ### "Workpal review " January 20, 2026 3.0 Very resposive to any help required. Anything that was required they were available for teams calls ,emails etc. Pros It was easy to use when shown how, \[sensitive content hidden\] their customer success manager , was fantastic and very responsive Cons Theres a lot to know about the form building , to get forms right. I cant see android or tablet form on the pc . So if i designed a form in form builder , i cant test the toggles etc.. id have to log into app and assign a job to myself ,to test form i designed properly. To see it from engineers perspective. Alternatives considered [FIELDMOTION](https://www.capterra.com/p/143797/FIELDMOTION/) Reason for choosing WorkPal Tied to a 5 year contact . Company thought was 3 year contract . Only reason looked at field motion was for a crm system Review Source SE Steve E. Operations Management Environmental Services Used the software for: 1-2 years ### "Amazing Platform" July 7, 2025 5.0 We've been using the Workpal system and app, and once it's configured to suit your specific needs, it's incredibly straightforward and user-friendly. Having worked with various systems over the years, I can honestly say that Workpal is one of the easiest to navigate. \[sensitive content hidden\] and his team have been fantastic — always supportive throughout the setup process, and \[sensitive content hidden\] is quick to respond to any ad hoc queries we’ve had. If you're considering Workpal, I’d highly recommend setting aside time for proper team training and being clear on what you want the system to deliver. The feedback from our clients has been very positive, especially around the reporting features — reports can be generated quickly and look professional. Our engineers also value how easily they can access their weekly schedules and add ad hoc jobs, helping them work more efficiently day to day. A great system backed by a great team! Pros Easy to navigate round the system with a good customer service team if needed. The team are always checking in to see if they can help Cons Not a lot of issues if im honest, not something that would turn me away. just a quicker response on new ideas put forward for possible changes. but that is being really picky Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Reason for choosing WorkPal customer care from \[sensitive content hidden\] and his team. 100% recommend \[sensitive content hidden\] to help with any onboarding Review Source EC Ed C. Mr Real Estate Used the software for: 1-2 years ### "WorkPal for gritting " October 29, 2025 5.0 I’ve been very pleased with WorkPal and would recommend it. Compared to other apps I’ve used it quick and easy and very adaptable to suit your requirements. Pros Even for someone like me who isn’t very tech savvy I find it easy to use. The clients like the job report that they receive and a big plus is that even if you are in an area where signal is poor WorkPal will still operate perfectly and save all the info to complete the job once it has signal. I’ve dealt with \[sensitive content hidden\] who has been very patient and understanding when it comes to my limitations with tech and any problems or issues have been quickly resolved, even retrieving data which I thought had been lost. WorkPal is a definite upgrade on any job app I’ve used before. Would highly recommend it. Cons The only little annoyance is that you can’t change the log in password for each operators. The passwords are like a WiFi code. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing WorkPal It was recommended to be by someone in the industry Review Source DP David P. Managing Director Facilities Services Used the software for: Less than 6 months ### "Great service from day 1" November 11, 2025 5.0 \[sensitive content hidden\] has been of great help since day one. From initially showing me how the software works to technical help throughout and resolving any queries I have had. Pros App is clean and functional to use. Desktop hub keeps everything well organised. Customer support is second to none. Cons None so far, the software is doing everything I need it to to keep our job records organised, teams in the loop and safety records up to date. Alternatives considered [FIELDMOTION](https://www.capterra.com/p/143797/FIELDMOTION/) Reason for choosing WorkPal Ran this past colleagues who have used other systems like field motion and they said they’re a bit glitchy Switched from [Trello](https://www.capterra.com/p/211559/Trello/) To enable staff to create risk assessments on the job and provide accurate service detail Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.