Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Sysomos
  • www.sysomos.com

About Sysomos Platform

Social media marketing platform that comprises of apps that can be used together or as standalone applications. Includes social research engine, social publishing, visual analytics, proactive social monitoring, and social media engagement tools.


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Sysomos Platform Features

  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Sysomos Platform Reviews Recently Reviewed!


An awesome Social Media Listening tool for Twitter

Feb 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Strong Twitter Monitoring

2. Effective Real Time Tracking

Cons: 1. Poor customer support

2. Not so good traditional media tracking

Overall: I have been using Sysomos for almost 2 years and it has never failed to surprise me. The tool is fun to work with Twitter data however it lags when we are looking for Facebook, Blogs, Forums and Instagram mentions.

The tool is good for realtime campaign monitoring.

Downside: The customer support is not that responsive when you encounter any issue with tool like data lapse etc.

Overall it is good product when your prime focus is to monitor Twitter conversations on web.

I really enjoyed using Sysomos! It was easy to get set up and researching for our office.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helped organize and visually represent data for our online presence, determine how to expand our product line, and track customer sentiment.

It is quite robust. If you really get it going you can track industry activity as it starts to trend.

Cons: It took a while to learn. There are videos to assist, and but the system is quite robust.

It is on the pricey side.

Overall: It assisted with understanding customer needs, how they use our product, and developing our line.

My all time fav social media listening tool to date

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used several different social listening tools out there, and this is my favorite for many reasons. It's simple, customizable, visually appealing and provides meaningful results.

Cons: The customer service could be improved. With other tools, I have had a dedicated team who checks in with me, etc.

Overall: Insights for clients which helped them make key business decisions. Wonderful reporting and social metrics.

Excellent Product, Especially for Events!

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of setting up and using this product. It's very visually pleasing and useful for supporting the overall life of a hashtag and event. The reporting is detailed and it's easy to see how far messages travel, and the impact it has within your audience.

Cons: I didn't love the customer service at first but it got better as we complained. I also think it could build in some more exportable quick reporting to help diversify the platform but it's restricted to what it can get from APIs from the various social networks.

Overall: Insight within our audience. Helped to show the location, gender, and so much more about the people talking about our brand. Also had really nice word clouds for reporting and other exportable reports.

Affordable but over hyped and not suitable for a large company

Mar 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: I worked for a large automotive company and moved from NetBase to Sysomos due to cost and ease of use. Sysomos is certainly easy to use and fulfills the basic needs of a small to medium size business - I don't think it's ideal if you have to dive into analytics and provide in depth numbers. If that's the case, Sysomos is not for you.

Cons: I found that Sysomos wasn't delivering the analytics that execs were looking for and there was a lot of manual work that went into it.

The content planning side of the software seemed promising until I had to use it daily and dealt with glitches of the screen freezing or not being able to scroll up/down. When presenting content to client and using Sysomos, I was embarrassed.

Training was not great, there were so many things he missed out on and we found out later on that we were not using the software to it's absolute fullest due to poor training.

Good system for long time users, better software is now available for the price

Apr 09, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Sysomos has historically been a top choice for major brands -- especially in the early days of social listening. They were an earlier provider of advanced listening software that offered a lot of functionality to help forward thinking brands finally make sense of how social media conversations could help them market better. Even today, they have a wide range of features that, at least partially, integrate together

Cons: They've lost a few steps over the last 3-4 years. Couple a piecemeal corporate history (acquired by PRnewswire, then spun off as an independent operating entity) with an acquisition-based strategy for refreshing their product set and your left with a somewhat integrated grouping of product offerings from messaging to on-demand search to ongoing listening that, in theory, could help you centralize social media operations with a single vendor. In practice, none of their standalone solutions would survive alone in the wild against more agile, innovative competition. Even full-suite users find data consistency challenges continuing to surface alongside a continued requirement to separately log into several distinct solutions

Overall: Enhanced view into what real people are saying about a given topic

Excellent Twitter social media hashtag tracking tool

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sysomos is a great tool for understanding the reach of your social media hashtags. It also measures engagement, which not all other tools do.

Cons: Excellent with Twitter, but not much access to other social media sites, such as Facebook, or blogs.