OPC Marketing

SPX

4.5 / 5 11 reviews


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About SPX

Voice messaging system with text to speech option that automates dialing and broadcasting of pre-recorded messages.


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SPX Features

  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys

SPX Reviews Recently Reviewed!

The equipment I purchased never worked properly.

Oct 23, 2017
1/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It seemed relatively easy to use.

Cons: It never actually worked. There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

The owner contacted me a few years later and asked what he could do to make it right. He said he couldn't do that, but that NOW the enterprise version was out and there would be no delay with messages left.

I reluctantly agreed to try the new version. Unfortunately, I had to spend another few grand on licensing. I can't remember his excuse, but I believe it had something to do with purchasing the actual ports from the company who makes the telephony boards? I can't remember.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Overall: None

With Complete Honesty...

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all!
I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database┬┐. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing.

Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go.

The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time┬┐ All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom.

Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period!

Most sincerely,
Jason White
Landmark Home Solutions

post url feature

Jun 18, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: You guys (Jorge/Brent) were right on it and handled things well. Also helped apply some pressure to SHACO to make sure things were resolved. Good follow up. Thanks guys

Spitfire Enterprise Dialer

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The product is simple to use and does what it has to do once up and running. It does the job and it does it well.

Great Product, Great Training, Great After The Sale Support

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service. For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must. How good of a job do they do for us: As we've grown our business over the last 5 years, we've bought 3 dialers from them as we have expanded and another dialer is on the way... Great job guys!

Satisfaction guaranteed

Jul 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter.

Constantly being upgraded.
Quick and Helpful Customer Service
Very Flexible, Accommodates to business needs.

Auto dialer

Jul 24, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ankit is doing a great job in helping us implement AutoDialer program which is in Beta phase. He is very knowledgeable and creative in finding solutions to our problems.

Spitfire Dialer

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am currently using your enterprise dialer as well as the preview dialer to market our products nationwide. I have enjoyed excellent results with your system and your support is Second to none.! I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered. Thank you for such a comprehensive system that is extremely easy to use .

Simplicity at its best

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed .

Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research.

Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits.

Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen.

I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.


Spitfire Dialers & OPC Marketing Review

Jun 23, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall, we have been very happy working with Spitfire dialers and OPC. The products work well and are easy to use. When there is a problem, the OPC team is usually very quick to respond to our needs. We have recommended OPC and their products to many other organizations and will continue to do so in the future.

The experience level of their technical staff varies by individual. (or so it seems) The only negative feedback that I can give, is that when I work with the less experienced techs, I can all but assume that I will have to work with a Sr. tech later to totally resolve the problem. (or fix their mistakes) OPC has several people that I have 100% confidence in, but they also have several that I have only 50% confidence in.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Overall the company would receive an "A" for a grade from me.

Spitfire review from multiple purchaser

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used.

Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-)

Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to...

So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling.