Who Uses This Software?

We serve professional support departments of any type from Maintenance, IT, Media, Churches, Local business, Home repair and more.


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
    See pricing details
  • Pricing Details
    Priced by package of agents (3 at a time) Unlimited access to all features
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Seamless Desk
  • www.seamlessdesk.com
  • Founded 2017
  • United States

About SeamlessDesk

SeamlessDesk is an affordable cloud based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it.


SeamlessDesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

SeamlessDesk Reviews Recently Reviewed!


Easy, simple User interface, well organized, friendly quick customer support, well ran software.

Apr 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

Cons: Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

Overall: A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.

User friendly... a true "seamless" way to submit a request.

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

Cons: Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Overall: This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.

Amazing - I've used multiple helpdesk/ticketing systems, and this one takes the cake by far.

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The developers are awesome. Any time I've had questions they're very quick to reply and resolve any issues or questions I've had.

Easy to use. Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets.

This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

Cons: Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

Overall: The ease and functionality this brings at the price vs other software is outstanding. Very happy customer.

This site has been a great addition to our business and the perfec solution for our help desk needs.

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

Cons: The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Vendor Response

by Seamless Desk on February 14, 2018

Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

Made my life much easier

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Cons: No phone integration, would like if I could add a module for when customers call in to integrate the software.

Overall: Overall made it easier to reach my customers faster to fix issues.

Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

Oct 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

Cons: Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

Vendor Response

by Seamless Desk on February 14, 2018

Awesome! Glad you like it.

Easy but powerful software. Gets the job done

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the simplicity of it. Wasn't hard to learn and I got started quickly. The asset manager flows nicely into tickets.

Cons: There are so many features I just have to go through them all, but overall basic settings gets the job done.

Overall: I used to manage all my support from emails and this made it way easier.

I have had such a great experience with this company and will continue to use the product. They are

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like about this software is has easily accessible it is and how accurate the product is. Makes it easy to go in and put in time requests and to se your hours.

Cons: What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

Great tool and product to handle our support load

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Cons: The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

Overall: Just dealing with users requests is much easier now

I use this software to manage our multiple facilities maintenance requirements. It works very well.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and ability acknowledge users showing what step of the process we are in at that time.

Overall: Ease of scheduling and maintaining our multiple facilities in a time manner.

Like how easy it is to use

Apr 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Being able to convert my old excel spreadsheet/email support system for my parents to something that runs WAY smoother.

Cons: Screen can be plain to look at especially after a while, but gets the job done. Also take a little while to get the hang of it, but once you learn it, it seems easy to me now.

It does exactly what a helpdesk ticketing system should

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's quite easy to use... each of the features are a breeze to find and managing tickets takes very little time

Cons: Perhaps it would be nice to have a mobile app that would notify you if a ticket was assigned, but emailing it works just fine

A really seamless product

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

Cons: Company should work on adding few more features . I don't see anything bad about this particular software.

I enjoy using this program at work because it allows me a place to submit all my requests.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like most about SeamlessDesk is how user friendly it is. It's easy to navigate the site and put in all necessary requests.

Cons: Although there is always room for improvement, I feel that overall it is a strong product that functions really well.