--- title: "LoopUp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LoopUp Software - reviews, pricing plans, popular comparisons to other Web Conferencing products and more." source_url: "https://www.capterra.com/p/168543/LoopUp/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # LoopUp Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LoopUp ## What is LoopUp? LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world. ## What is LoopUp used for? [Telephony](https://www.capterra.com/telephony-software/)[Meeting](https://www.capterra.com/meeting-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/) Top alternative Featured Overall rating Based on 127 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoopUp?[Manage this product listing](https://www.g2.com/products/loopup/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoopUp 4.6 (127) VS. [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (127) Ease Of Use 4.4 (893) Value For Money 4.5 (73) Value For Money 3.9 (803) Customer Service 4.6 (76) Customer Service 4.0 (824) ## LoopUp alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) [View all alternatives](https://www.capterra.com/p/168543/LoopUp/alternatives/) ## FAQs about LoopUp Overview ### What problems does LoopUp solve? LoopUp solves the friction of organizing international conference calls, tracking attendance, and sharing presentations across dispersed teams. Outlook scheduling, call-back joining, participant controls, recordings, and post-call summaries reduce manual coordination and meeting follow-up. Sales teams, legal professionals, client-facing staff, and remote project groups benefit most from clearer, easier-to-manage calls. Answer based on 92 reviews Overview ### Which roles and teams benefit most from LoopUp? LoopUp is most used by associates, analysts, consultants, and legal professionals who need reliable conference calls for client discussions, case coordination, and internal collaboration. IT managers and unified communications engineers manage calling access and support users, while project managers, directors, partners, and executives coordinate meetings, decisions, and stakeholder updates across distributed teams. Answer based on 127 reviews Overview ### What company size and specific industries is LoopUp built for? LoopUp is designed for multinational enterprises that need to consolidate and modernize telephony across multiple countries. It is best suited to large organizations with distributed teams, especially those already using Microsoft Teams and seeking a single cloud-based communications system. Features and Usability ### What are the key features of LoopUp? LoopUp includes core audio/video conferencing, VoIP, and SIP trunking, with conference call management features reviewers discuss most. Users can schedule meetings through Outlook integration, view attendees and active speakers, mute participants, share screens, and create call recordings for follow-up after meetings. Answer based on 55 reviews Limitations ### Does LoopUp have reliability or connection issues? LoopUp provides generally reliable conference calling and receives positive feedback for simple joining and dependable global dial-in access. Remote teams also find support responsive when problems arise. However, some users experience intermittent connection failures, dropped calls, slow-loading attendee pages, app sign-in difficulty, delayed recordings, and occasional screen-sharing interruptions. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does LoopUp integrate with? LoopUp integrates with Microsoft Outlook and LinkedIn for Business. Its Outlook add-in and calendar connection support scheduling meetings, inserting dial-in details into invitations, and creating conference call requests directly from email and calendar workflows. Reviewer feedback specifically confirms Microsoft Outlook integration for meeting setup and invitations. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does LoopUp offer? LoopUp provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online training support guided setup, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does LoopUp offer, and how do users rate the experience? LoopUp offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representative assistance. Users describe support staff as friendly, knowledgeable, and patient, with project managers available and answers arriving quickly during implementation. Some feedback notes payment administration could require adjustment, but no major support complaints recur. Answer based on 17 reviews Features and Usability ### How well does LoopUp handle conference calls? LoopUp makes conference calls easy to schedule, join, monitor, and manage across desktop, browser, and mobile access. Business teams value participant lists, host controls, call recording, international dial-in numbers, and Outlook invitations. Some users report occasional joining delays, inconsistent audio quality, or limited screen-sharing tools compared with other meeting platforms. Answer based on 55 reviews ## Features AI summary Based on 3,411 Web Conferencing reviews Capterra reviewers highlight these as the features buyers care about most when choosing web conferencing software: - **Two-Way Audio & Video** (**67%** of reviewers rated this feature as critical) - **Reporting & Statistics** (**90%**) - **Communication Management** (**70%**) LoopUp supports **Two-Way Audio & Video** and **Communication Management**, so teams can run live meetings and keep participant communication organized in one system. However, it does not include **Reporting & Statistics**. Instead, it offers **Meeting Management** (**63%**) and **Collaboration Tools** (**59%**), which help users schedule, coordinate, and work together more effectively during meetings, providing teams with better day-to-day meeting control and communication. Meeting Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Collaboration Tools 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together VoIP Connection 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Two Way Audio & Video 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Video Conferencing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Automatic Call Distribution 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls LoopUp 37 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audio/Video Conferencing: Audio/Video Conferencing - Automatic Call Distribution: Distribute/route/connect calls - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Email Reminders: Reminders sent via email - Event Scheduling: Plan an event's time and location - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Recording: Record live video calls to play later - Remote Support: Provide support to your customers and employees remotely over a shared network - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (127) 4.5 Based on 127 reviews ## Pricing Value for money 4.5 (73) ### Starting price Free trial available Value for money 4.5 (73) 4.5 Based on 73 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (76) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (76) 4.6 Based on 76 reviews ## User reviews Overall rating 4.6 Based on 127 reviews Filter by rating 5(87) 4(34) 3(3) 2(3) 1(0) Mentioned topic Sorted by most recent Michael S. Principal Engineer - UC Financial Services ### "LoopUp is Awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 We have seen zero incidents in the delivery of the telephony ports and zero incidents since we moved over all our sites in APAC/EMEA. All this while saving $100s of thousands of dollars a year. It's been great! Pros Their sales, engineering, and delivery staff have been hands down some of the best experience I've seen in the past 20 years in the industry. Additionally, the ROI from moving from our current carrier to LoopUp was less than a year. Cons One of our requirements that we would have liked to see is the ability for LoopUp to also provide Cisco WebEx connectivity. We have multiple telephony vendors internally and while this didn't impact our phase 1 LoopUp implementation, it will impact seamless future projects. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Get rid of technical debt, while consolidating carriers in APAC/EMEA, and providing better capabilities at a cheaper cost. Alternatives considered [Appier BotBonnie](https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/) Reasons for choosing LoopUp LoopUp scored the highest on our RFP submissions and their cost structure made the most sense to us. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JL Joshua L. IT Manager Computer Hardware ### "Thank you LoopUp!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Very happy with the customer experience and the quality of the product. I will recommend LoopUp to any company that asks due to my great experience. Pros I really appreciate their attention to detail, availability, and knowledge. The project went on for 6 months and \[sensitive content hidden\] and support were always available. Cons No issues with LoopUp. The only issues were slowness with the carrier which had nothing to do with LoopUp. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Poor service and customer support and overpriced for our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Director of Education Technology Education Management ### "Excellent service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 I had a smooth and flawless implementation from when I met the sales rep at a conference to full release to my users. Pros Great service, very flexible, and excellent communication. I was coming from an operator connect system, so this was a much smoother set up. Cons I have no complaints. My organization is pretty small, but they were able to get everything completed during down time so my users saw no change. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PT Paul T. IT Manager Retail ### "LoopUp Saved the Day." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 We have struggled with a different VoIP provider for four years, experiencing spotty service and horrible customer support. LoopUp is a breath of fresh air and has helped us integrate with teams, providing us with capabilities far beyond what we could have achieved previously. We have seven locations and are eagerly awaiting the expiration of contracts so we can fully onboard all our locations. Pros Our interaction with the LoopUp team from sales to implemention has been fantastic. They were very patient as we explored our options and worked through contract issue with our previous voip provider. Their engineers and customer support people are fantistic, freindly, and knowledgeable. Cons There was some confusion on our part about who was doing what for the implementation. It was quickly remedied and they jumped right in. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Terrible customer service, lack of featuers. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User IT manager Program Development ### "Excelente proveedor de telefonía en Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 Excelente, de principio a fin, fácil transición y la sensación de que estás ante un equipo profesional increíble. Pros Su equipo comercial y técnico, te informan perfectamente y tienen una atención excelente, es fácil de integrar en teams. Cons Técnicamente ninguna, en la parte de accounting costó un poco por como gestionan los pagos a veces por adelantado. Pero cambiando a otras formas de pago automáticas ningún problema Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TK Tim K. IT System Specialist Insurance ### "Number porting to LoopUp for Teams Operator Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2025 Overall I would say that our porting project with LoopUp is one of the best-planned and implemented projects in the voice sector that I have been able to implement to this date. Pros Our project manager was always available to us and the answers always came quickly. Very flexible porting dates, which can also be postponed several times. For a port, your account manager will assign you a project manager. You'll also be assigned a technical expert to review the situation. Communication from the initial contact through planning, porting orders, implementation, and completion took place via email. If necessary, we certainly could have communicated through other channels like meetings or video calls. Cons If we have to look for a negative point, I would only say that from the project manager onwards we have to communicate in English Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We wanted a telephone provider where we could easily and simply connect foreign locations so that we could use the phone numbers in our Teams tenant. Alternatives considered [MagentaCloud](https://www.capterra.com/p/184392/MagentaCloud/) Reasons for choosing LoopUp We started with a small branch as a test and it worked great. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MC Martina C. Paralegal Law Practice ### "LoopUp is a winner is my office." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 7, 2023 My office uses LoopUp when discussing matters with Arbitrators and Mediators. It is an easy program to use. The audio and video features are very clear and crisp. Pros I enjoy the ease of inviting members to videoconferences. I can email links and calendar invites to all parties at the same time. Cons I do not have any negative issues with this program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Camille C. IG Analyst Legal Services ### "Loop Up for Staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2023 LoopUp integrates nicely with other tools. Pros I work at a major law firm where attorneys rely heavily on LoopUp for conference calling. It is important that it is as functional and easy to use while in office, as well as working remotely. I appreciate how user friendly LoopUp is. Cons You will need to adjust your sound settings to the conference tool you are using at that given time. I work in between five manners of conferencing daily, depending on the team I am working with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Aleah L. real manerger Management Consulting ### "LoopUp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2023 I love it very much i made a lot of money with it and to me it's worth it Pros Its a good legitimate app and u get plenty of rewards by doing offers, survays, and tasks !!! Cons it takes quite a while to get your earning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bob K. IT manager Information Technology and Services ### "Loop up for meeting has worked Great for out employees!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2022 Pros The outlook and meeting integration has been easy and excellent! Cons Enterprise level subscription cost can be a little high. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reasons for choosing LoopUp Easy of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168543/LoopUp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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