--- title: "Mi9 Retail Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mi9 Retail Suite Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more." source_url: "https://www.capterra.com/p/168559/Mi9-Merchant/" page_type: "product" language: "en" --- # Mi9 Retail Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mi9 Retail Suite ## What is Mi9 Retail Suite? Founded in 2002, Mi9 Retail mission is to develop great software that delights end users by excelling in design and functionality. Mi9 Retail offers a complete suite of retail software that includes merchandise management, point of sale, business intelligence, sales audit, invoice matching, order management, and e-commerce – all connected to a common retail analytics platform. Mi9 Retail is committed to innovation and customer service. ## What is Mi9 Retail Suite used for? [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $150 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mi9 Retail Suite?[Manage this product listing](https://www.g2.com/products/transflo-velocity/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mi9 Retail Suite 4.7 (21) VS. [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $150 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (21) Ease Of Use 4.0 (2,029) Value For Money 3.0 (1) Value For Money 3.9 (1,618) Customer Service 4.8 (20) Customer Service 3.8 (1,721) ## Mi9 Retail Suite alternatives [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Gofrugal](https://www.capterra.com/p/71693/GoFrugal-POS-Software/) [4.4 (199)](https://www.capterra.com/p/71693/GoFrugal-POS-Software/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/71693/GoFrugal-POS-Software/) ## FAQs about Mi9 Retail Suite Overview ### Which roles and teams benefit most from Mi9 Retail Suite? Mi9 Retail Suite is most used by retail executives, eCommerce leaders, and operations teams that need unified control over merchandising, purchasing, and store performance. Owners and C-suite leaders use it for business visibility, while merchandisers, digital teams, and finance or administrative staff support inventory accuracy, online sales, and day-to-day coordination. Answer based on 19 reviews Overview ### What company size and specific industries is Mi9 Retail Suite built for? Mi9 Retail Suite is designed for mid-tier omni-channel retailers with complex inventory and high SKU volumes, especially in the softline and hardline sectors. It is built for companies that need dependable performance and accurate data handling across retail operations. Features and Usability ### What are the key features of Mi9 Retail Suite? Mi9 Retail Suite offers accounting, business intelligence, and retail management features, plus inventory tracking, replenishment, and control. It also includes point of sale, order management, pricing management, customer management, and reporting and analytics, along with access controls, mobile access, and third-party integrations. Getting Started and Support ### What training and onboarding options does Mi9 Retail Suite offer? Mi9 Retail Suite provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Mi9 Retail Suite offer? Mi9 Retail Suite provides Email/Help Desk, Knowledge Base, Phone Support, and 24/7 Live Rep assistance. Reviewer feedback describes support as responsive, helpful, and quick to address requests, with same-day replies and strong guidance during upgrades, though experiences suggest the quality depends on the issue and implementation needs. Answer based on 3 reviews ## Features AI summary Based on 7,702 Transportation Management reviews Capterra reviewers highlight these as the features buyers value most when choosing inventory management software: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) Mi9 Retail Suite supports **Inventory Control** and **Inventory Tracking**, giving businesses a way to manage stock levels and monitor item movement across operations. However, it does not offer **Billing & Invoicing**. Instead, it provides other buyer-prioritized capabilities, including **Purchase Order Management** (**44%**), **Order Management** (**47%**), and **Product Identification** (**41%**), helping businesses maintain purchasing accuracy, process orders efficiently, and keep products organized across inventory workflows. Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Ad hoc Reporting Generate one-off reports that meet information requirements Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Benchmarking Compare key metrics for the business against prominent players in the industry Mi9 Retail Suite 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Benchmarking: Compare key metrics for the business against prominent players in the industry - Business Intelligence: Technological processes and strategies used for collecting, managing, and analyzing organizational data - Campaign Planning: Plan and strategize marketing campaigns - Categorization/Grouping: Organize and group data or items based on various criteria - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Kitting: Group and package individual but related items as one package set - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Predictive Analytics: Predict future data based on historical data sets - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipping Management: Manage and track orders being shipped to customers - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 3.0 (1) Basic $150.00 Per Feature, Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (20) 4.8 Based on 20 reviews ## User reviews Overall rating 4.7 Based on 21 reviews Filter by rating 5(19) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AM Amanda M. Executive Assistant ### "Best retail software I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 10, 2019 Pros The reporting function is amazing! It is easy to create standing reports, manipulate the data, and produces them at a quick rate. Cons I have no cons with MI9! I have struggled with so many retail softwares and this one is by far the best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Lisa A. Bookkeeping Clerk Retail ### "Useful if trained properly" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 17, 2018 Pros Mi9 is really similar to other retail POS programs but incorporates different needs for different uses and I find it really helpful if trained properly. Cons If you were to throw someone into the program with only the training manual provided a lot of the benefits of the program will be missed. I would make sure to play with it to ensure full use of the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Natasha M. Purchasing Director ### "Upshot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 19, 2015 Upshot has been a great company to work with since our company started 5 years ago. They've customized the system to meet our needs as we've continued to grow over the years. The best part of Upshot is their Customer Service. They respond to you the same day, and can quickly implement customized changes to your system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NV Natasha V. CEO ### "Excellent platform with highly responsive service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 21, 2015 While we were reluctant and fearful to switch from Magento to Upshot, we made the move and it was a smart one. They migrated our entire website over to their platform within 6 weeks. We had a few highly customizable elements to our site as well and they were able to execute. Their entire team are problem solvers and good communicators, which made it easy to keep evolving. I would definitely recommend Upshot Commerce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kate C. Operations Manager ### "Excellent platform, excellent service and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 16, 2015 Great product, great team to work with. If they don't have a solution "out of the box", they will work hard to customize one. We have used Upshot exclusively for our website back-end and design needs for years. We are very Happy Customers, Highly Reccommended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Deborah W. ### "Awesome Shopping Cart Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 29, 2015 We enjoy the upshot commerce platform. The platform is easily customized, reliable, secure, and the back office is a dream come true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul C. CEO ### "The Best E-Commerce Platform Out There..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 18, 2015 We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology partner for us. Their feature rich and highly adaptable system has allowed us to stay on the cutting edge of e-commerce technology in a fast changing business landscape. We migrated to their new platform over the past 12 months and could not be happier with the results. The Upshot team provided an unprecedented level of support in the upgrade process, and we are thrilled with the results. Their customer service and response time is outstanding. Thank you Upshot Commerce! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Scott B. CEO ### "10 year customer of Upshot Commerce and I give the 5+ stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 12, 2015 I could tell you about the reliability if the software, I could tell you about the security, the features, the speed, I could tell you that I think Upshot has all of this and is amazing and that would be true. The software is amazing. I think when you think about an e-commerce platform you need to think about a partner in propelling your business forward. Far to often software is a stumbling block to growth. That is not the case with Upshot, their service is what amazes me. For a company that primarily sells software to traditional retailer to be able to customize their platform to allow me to run my photo agency, it is amazing. Upshot has modified and created software that allows us to process 3000 photos every day, and warehouse 2 million images (that is like 2 million products) on our platform. The team at Upshot has helped propel my business forward, and has been a great partner for all of these years. Thanks! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Director of eCommerce ### "Great Platform / Great People" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 28, 2015 We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering. From customizing to our specific needs to their top-notch support, UpShot has allowed us to continuously grow and evolve in an industry that requires constant change. I'd highly recommend it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Patrick R. ### "Solid Ecommerce Platform for Growing Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 28, 2015 Upshot Commerce is a great ecommerce solution for growing businesses looking to improve their online sales and conversion. Rich features like Product Reviews, Registry, Sale Alerts, Loyalty Program, and Wishlist (among many others) are integrated natively into the platform making extensibility easy. The backend toolkit is user friendly, but doesn't sacrifice functionality in it's ability to create products, categories, manage site content and manage orders. Upshot can grow with your companies business and technical skills as well. Many site administration and product catalog features are point and click. Modifying site templates is straightforward and adding custom landing pages, microsites, HTML/CSS or JS is also supported. The customer support provided by Upshot is responsive, helpful appeals to all skill levels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168559/Mi9-Merchant/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.