# NDoc Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about NDoc Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more.

Source: https://www.capterra.com/p/168598/NDoc-Hospice

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# 

 NDoc Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

NDoc

## What is NDoc?

NDoc from Thornberry Ltd is a comprehensive, award-winning home health and hospice EMR solution for Medicare-certified home health and hospice agencies. NDoc is designed to improve quality of care and operational control by delivering ease of use, flexible workflow, robust analytics, and embedded interoperability. A recommended, trusted leader in the industry, NDoc has been improving patient outcomes, ensuring regulatory compliance, and maximizing efficiency for over 25 years.

## What is NDoc used for?

[Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$3150

Per User, Per Month

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for NDoc?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.thornberryltd.com/&name=NDoc)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### NDoc

4.1 (19)

VS.

[4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/)

Starting Price

$3150

per user, per month

Starting Price

$200

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (19)

Ease Of Use

4.6 (85)

Value For Money

4.0 (15)

Value For Money

4.6 (81)

Customer Service

4.5 (18)

Customer Service

4.6 (84)

## NDoc alternatives

[4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/)

Starting price

$295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (64)](https://www.capterra.com/p/140368/Carecenta/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/168598/NDoc-Hospice/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Assessment Management

Creation, administration, and evaluation of assessments or tests

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Care Plan Management

Manage the treatment plan and coordination between care providers and patients with special health care needs

Claims Management

Process of submitting and following up on claims with insurance companies

Electronic Signature

Digitally sign online documents

NDoc 10 features

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Create, manage, and send invoices or bills to customers

Manage the treatment plan and coordination between care providers and patients with special health care needs

Process of submitting and following up on claims with insurance companies

Digitally sign online documents

Create and securely store digital patient records

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Plan availability and assign specific time slots for tasks and resources

Track time worked per client

Get Advice

We can help you find the software with the features you need.

Features

3.8 (19)

3.8

Based on 19 reviews

## Pricing

Value for money

4.0 (15)

Basic

$3,150

Value for money

4.0 (15)

4.0

Based on 15 reviews

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## Support, customer service and training options

Customer Service

4.5 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (18)

4.5

Based on 18 reviews

## User reviews

Overall rating

4.1

Based on 19 reviews

Filter by rating

5(7)

4(7)

3(5)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MH

Matthew H.

Administrator

Hospital & Health Care

### "Customer service is first class!"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

February 12, 2021

This agency has used Ndoc for over 10+ years now; our experience is just like many other agencies and their respective EMR's....There are great operational and clinical aspects to the system, but also some challenging parts. Do your research and find out what features will work best for your agency and clinical staff. The customer service is absolutely the best I've seen with my experience with 4 other EMR's.

Pros

The customer service is absolutely the best I've seen in my experience with 4 other EMR's; the team at Thornberry/Ndoc is first class. They are responsive and the process for submitting a help desk ticket is straight forward. There's an abundance of clinical information throughout the system and they are open to suggestions on system improvements. Clinicians have found it a little challenging to get started, but after they get comfortable with it they state it's overall easy to use.

Cons

The billing functionality is the most difficult aspect of the system. The issues are very granular in nature and often require multiple steps to resolve. The help guide on resolving these issues is difficult to understand. Sometimes data doesn't flow from clinical to billing and there's no rhyme or reason why. There have been some issues with the past few releases which required patches to be applied over the weekend. The team at Ndoc is very proficient with the systems and can explain it, but it's often after conversation back and forth. I know they're planning on deploying a new system this year, but the current model leaves a lot to be desired. Integration with other systems or referral information/file types isn't always available either.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BW

Bob W.

IT Support Specialist

Hospital & Health Care

### "My thoughts"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 9, 2020

Pros

Speaking from the IT side of a Home Health company, my favorite part about NDoc is the ability to contact somebody within Thornberry in a timely manner. The response time for any questions or concerns are always within the same day. If they are unable to answer the question or concern that same day, they at least reach out to let me know what they are doing to resolve the issue and when I can expect to have a reply.

Cons

One thing that I would like to see become a possibility with NDoc is to be able to upload editable documents to use with each patient. This would limit the use of paper and then scanning the paper to the library within NDoc

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Laura M.

Assistant Vice President

Hospital & Health Care

### "Very positive experience with NDOC software"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 5, 2020

Very positive.

Pros

Excellent reports from an administrative perspective.

Cons

Inability to see 2 screens at same time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Todd S.

Vice President

Health, Wellness and Fitness

### "Smaller company that provides great service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 5, 2020

Pros

Software has been around for a while and has been updated to be web-accessible. The best feature is the people at Thornberry. The service has always been responsive and personal. They can't make all the changes we want but have gone out of their way to change what they can at our request.

Cons

There are still some will require too many clicks to reach or some areas where the same data doesn't carry over, but that is a smaller issue than it once seemed to be. Maintenance of some tables require changes to be made one at a time instead of making bulk changes / uploading.

Alternatives considered

[Procura](https://www.capterra.com/p/124533/Procura/)

Reasons for choosing NDoc

Procura was being sold again and that was a problem we had with HealthWyse and did not want to go through a messy implementation. NDOC was a great implementation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DB

Dawn B.

RN

Hospital & Health Care

### "Ndoc for home Health"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

March 5, 2020

I fill the overall transition to NDOC was very rough. I feel we were not prepared to make the transition. I feel there should be more planning and figuring out where we will document things prior to rolling this out. Our staff really struggled with this and I feel it was the lack of being prepared that led to this. Staff frustration was very high at times and I feel that with proper training adn planning alot of this could have been alleviated.

Pros

Writing lab orders is very easy especially for those labs that are recurrent, for example protimes. Wound orders are the same way, I like the way it numbers the wounds and you can put the treatment with the wounds. I like when you have an issue with the software adn you put in a ticket they respond quickly to help resolve the issue.

Cons

I don't like how the careplan is so vague and it is really hard to tell what you need to be instructing on at times. I don't like when you document on the current status when there is a problem or s/s it will automatically create a care plan. I wish it gave you a choice to make this a problem, We don't have primary nursing so we have found when nurses are putting in visit notes off line adn someone else is in the chart on line the visit notes get lost/erased so there is an integration problem, I wish you could send and receive patients by there name and not number. I don't like the whole snyc, receive and send function works. Our staff struggle with writing and modifying service frequencies and I wish this was a little smoother. It would be nice if the prn visit had a spot for date and reason for prn visit as our staff are frequently forgetting to put this in the order and the insurance company wants this information. You can't correct this after it goes through nightly processing without creating a new order. It would be nice if you could go back and fix incorrect orders but this system does not allow you to. I don't like how the RN doing the recert visit does not create the POC.

Reasons for choosing NDoc

We felt the program was easier to use then some of the others.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

David M.

CEO

Hospital & Health Care

### "Solid System with Fantastic Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 3, 2020

We have been a user of NDoc for 8+ years. The product has performed very well and the product support is fantastic. Most importantly the staff at Thornberry is accessible and they have a keen interest in their customers success.

Pros

NDoc has many features that cover a lot of ground in the home health world. We have a lot of disparate markets with different rules and we haven't found anything that we couldn't handle with NDoc. I love Thornberry's support in my companies direction to interface directly with NDoc to allow me to build additional functionality - this is very rare in todays software environment. The level of support is incredible (not just product support). From the Leadership, Clinical, Support and Developers, they are interested in your success and super helpful at an individual issue level.

Cons

The user interface is a little dated looking and the product isn't adapted yet to direct connecting remote users via a browser. There are effective workarounds and it is in Thornberry's product roadmap.

Reasons for choosing NDoc

Thornberry took the time to understand both our current market and workflow and our aspirational future. They supported our desire to have read-only interfaces into NDoc so we could build additional automated workflow. Thornberry was to only company who supported this and over 8 years their commitment has never waivered.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Amanda K.

RN

Hospital & Health Care

### "Primary nursing product "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

4/10

March 2, 2020

I would say that overall NDOC is an OK system. I definitely do not feet that this is the ease of use system we thought we were getting when we signed up for this service.

Pros

I do like the calendar function in scheduling visits for staff, writing medication orders is simple and having items move to the Plan of care without significant time spent is nice. I feel that the support staff are responsive to our needs however are not always as helpful as we would like.

Cons

Although I like the ease of moving visits on the calendar, there are functions like the bulk editing that do not appear to function properly. Unfortunately if a staff member is using an off line product and they make changes to the notes on visit directives, this will in turn remove all other notes that were placed on this visit which causes items to be missed. I have struggled with the fact that there are many items in this software product that do not seem to have a logical reasoning for functioning as they do or that they do not appear to work at all. The analytical section I could see as being beneficial but is not user friendly, and the same goes for the reporting system. This system is very much intended to be used by agencies doing primary nursing and with a small staff this is not possible and therefore has increased our struggles. We have had to make work arounds for our HCA staff as the software does not meet our regulations in our state. I definitely have seen staff dissatisfaction as they feel that their documentation is not as good as needed at times. Staff have the capability to hit the required button and only document to this information which in turn can leave out a lot of important information. Many staff feel compelled to complete the check box type charting and still write out an extensive paragraph to ensure documentation is well completed which then leads to increased documentation time.

Reasons for choosing NDoc

we thought it was going to meet our needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KD

Kristin D.

Director

Medical Practice

### "Streamlined Orientation"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

March 2, 2020

Pros

The implementation of Ndoc software has streamlined our documentation and our orientation process quite a bit. It doesn't matter if you're doing a SOC, Recert, Revisit, or Discharge, the process is the same. This was a big positive change for our agency.

Cons

There seem to be quite a few glitches in the system. However, customer service is very responsive and we always get a same day response to tickets that we submit. They use the feedback we are providing through the Help Desk to change and improve the system. The hospice portion of the product could use a little TLC to make it as efficient as the home care portion, specifically in regards to comprehensive assessment requirements outside of the OASIS and HIS.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CJ

Christina J.

Quality & Compliance Manager

Health, Wellness and Fitness

### "Charting is easy. But synching is horrible"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 2, 2020

Overall the software is good. But, the disconnect between the live system and the field devices, and the bugs that have "cleared" data have created a lack of trust.

Pros

Easy to ready patient summary with access to many of the core elements of the patients' care history.

Cons

Synching. The synching process is ridiculously complex and creates overwork and confusion for field staff. We are still having problems with some of the disconnects in the system. Data that goes nowhere. For example, the facility table, does not actually connect to the patient, so you have to enter in addresses, fax numbers and phone numbers multiple times, creating opportunities for errors. That is one example of many.

Reasons for choosing NDoc

Easy to navigate, easy to see patient and the key elements needed to provide care

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ND

Nicole D.

Administrator/ Director of Patient Services

Hospital & Health Care

### "We have been very happy with Thornberry's NDoc system."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 2, 2020

Pros

We like that this company specializes in a product that is tailored to home care. It offers interfaces that work with other EMRs. They are up to date on regulations and like feedback to help them update their product. Updates are done often so that you can rest assured that you are following the most recent regulations.

Cons

The fee schedule I like the least. As you grow your business or census, you end up paying more for their service. It is not a flat fee like some other EMRs.

Reasons for choosing NDoc

We chose this company because other local companies had recommended it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/168598/NDoc-Hospice/reviews/)

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