# Grandstream Wave Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Grandstream Wave Software - reviews, pricing plans, popular comparisons to other Softphone products and more. Source: https://www.capterra.com/p/168626/Grandstream-Wave/pricing --- # Grandstream Wave Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Grandstream Wave ## What is Grandstream Wave? Softphone app that allows users to link their desk phone to their mobile devices. ## What is Grandstream Wave used for? [Softphone](https://www.capterra.com/softphone-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grandstream Wave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.grandstream.com&name=Grandstream Wave) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grandstream Wave 4.6 (14) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.4 (464) Value For Money 4.3 (12) Value For Money 4.3 (304) Customer Service 4.7 (13) Customer Service 4.1 (336) ## Grandstream Wave alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (5,098)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,267)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168626/Grandstream-Wave/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Video Conferencing 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Softphone 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Use your computer as a phone device to make calls over the internet Remote Access/Control 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Grandstream Wave 8 features Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Access work applications remotely, for when working away from the office and/or traveling Use your computer as a phone device to make calls over the internet Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.3 (12) ### Starting price Contact vendor for pricing Free trial available Value for money 4.3 (12) 4.3 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(11) 4(2) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent HD Haythum D. IT Engineer Computer Networking ### "Grandstream Wave review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2023 Grandstream Wave is reliable and user-friendly softphone application for making and receiving VoIP calls on mobile devices Pros Enabling users to make and receive calls using smartphones and tabletsHigh quality AudioThe app has an intuitive and user-friendly interface Cons in some cases there are connectivity issues like dropped calls Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jose Alfredo G. Gerente General Telecommunications ### "Robusta aplicación que permite a los usuarios realizar llamadas de voz sobre IP a bajos costos." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2023 Pros Fácil manejo, estándar que se integra fácilmente en cualquier PBX que soporte el protocolo SIP. Cons La integración de la agenda telefónica LDAP, se debe simplificar más para los usuarios finales de tal manera que su configuración final sea amigable para todos. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Alternatives considered [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gustavo P. Network and Infrastructure Administrator Higher Education ### "Goo softphone, easiest to find and setup" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 5, 2022 It is Excelent for remote workers and IT support guys moving across campus Pros When you looo for sip softphones on the market place, wave will probably appears first. Right know the are not to many free sip softphones Cons Battery drain, I don’t know why, this is something that they can’t solve. The Bria Counterpath paid application has way better battery handling Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reasons for choosing Grandstream Wave Free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL antonio l. Tech Support Information Technology and Services ### "Free, great feature list, but absolute GARBAGE" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 22, 2022 Pros includes conf and transfer something no competitor gives for free. Cons It doesnt keep call history, it prevents answering calls on a registered line, transfers attended are a confusing awful interface, there are dozens and dozens of bugs and issues that do not merit the use of this system outside of testing once or twice. Reasons for choosing Grandstream Wave the feature options available at no cost. It is no longer being considered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gregor B. LSP Insurance ### "Easing Transition" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2020 COVID 19 cause significant changes for us and how we do business but Grandstream Wave provided us a simple and easy solution to staying in touch with our clients. Pros This software is very easy to use and allows us to be able to work remotely and all stay connected. Cons When using the mobile application on my android smartphone I am unable to run the application while on wifi. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Virayudh B. Regional Manager Medical Devices ### "Everything you need!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2020 Pros Our company have 4 offices in 3 different continents and we use Grandstream as a solution for our communication system. Our sales team are always on the move and GS Wave is the tool they use to communicates internally as well as externally. We have a lot of positive experience with GS Wave even when our sales team are travelling abroad to other countries where we don’t have offices but GS Wave work flawlessly. Beside GS Wave, the setup of the Grandstream system for each Extension was super easy, the system has been designed flexible enough for a complex situation such as the SIP can dial a direct mobile number if the internet of the desired person was not connected, so you’ll never missed any important call even if u are out of internet. Cons The BIG cons of GS Wave is that when there’s a call ring on your mobile the GS Wave call will suddenly drop, you’ll need to press ignore the call and return to the app to continue your call. Sometime, person keep calling you again and again and it become super annoying. I would request Grandstream to fix this issue. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reasons for choosing Grandstream Wave \- Customer support - User Interface - Warranty - User Feedback - App Integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mayank S. Head Of Sales Marketing Staffing and Recruiting ### "Amazing solution for overseas calling..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2019 We are a staffing firm and we use IP phones to make calls in US & Canada. We tried different VOIP Services for our office and eventually landed at GS Wave and I am loving the experience. Pros Voice Quality Uninterrupted calls Advanced features Highly Responsive User friendly Mobile App Available Cons The setup is a bit complicated and sometimes it can take hours to get an issue resolved by their Tech Support Team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Riyas R. IT Manager Wholesale ### "Stable, Easy to use and Value for Money." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2019 With its powerful API (AMI) one can integrate UCM with their CRM systems. There is no requirements for 3rd party call center system since Grandstream has a basic call center setup which I believe is enough for a small call centre setup. Pros Since I work with VoIP provider in UAE and India I use daily Grandstream, Yeastar, Avaya, 3CX, Asterix and D-Link. Among all this mentioned products Grandstream's GUI is the best and easy to navigate and understand. The dashboard shows who is calling to who in interactive way. Regarding the setup the grandstream website has all tutorials to start with. If I want to setup 100 extensions I can use the Zero Configuration Setup to setup the phones. All I need to do the network settings, Time and some basic security on the UCM, the difficult part of extension registrations the UCM will take care automatically. I just need to connect the phones to the PoE port only. Also it has FXO line detection function which will help us to test fxo parameters by test calling. Cons Unlike Yeastar, Grandstream is a non-modular system. It means you cannot add modules like FXO, FXS or PRI/J1 ports. If we want to upgrade the system one need to update the firmware version by version and need physical presents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joshua R. Owner & CEO Telecommunications ### "Grandstream Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2019 Overall grandstream is one of the best componys I have worked with. All of my staff use grandstream phones now and my love it. Cisco over grandstream i would have to say GrandStream took it with no effort. I would reccremend trying others just to see what you like but i think you would like this better. Pros I find it easy to use. We set it up and the install was SUPER easy. The interface is nice and the quality is 10/10. The support is amazing. I call dont wait long and somone is there happy and ready to help. Lots of componys they dont have good support but grandstream is 10/10. Cons I dont really have any cons on the Grandstream sofwaere other than I wish there was more. I wish they would do more with their compony bring out new products etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Preston T. Owner Telecommunications ### "Grandstream is an amazing company doing amazing things" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2019 Grandstream has made amazing products for along time - with wave they are building on their already amazing products. Can't wait to see the future Grandstream has! Pros It just works, once setup there isn't any fiddling at all! Cons No cons that I have found yet, it just works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168626/Grandstream-Wave/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)