# Grandstream Wave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Grandstream Wave the right Softphone solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168626/Grandstream-Wave/reviews --- Grandstream Wave 4.6 (14) [View alternatives](https://www.capterra.com/p/168626/Grandstream-Wave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Grandstream Wave Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Riyas R. IT Manager Wholesale Used the software for: 2+ years ### "Stable, Easy to use and Value for Money." July 13, 2019 5.0 With its powerful API (AMI) one can integrate UCM with their CRM systems. There is no requirements for 3rd party call center system since Grandstream has a basic call center setup which I believe is enough for a small call centre setup. Pros Since I work with VoIP provider in UAE and India I use daily Grandstream, Yeastar, Avaya, 3CX, Asterix and D-Link. Among all this mentioned products Grandstream's GUI is the best and easy to navigate and understand. The dashboard shows who is calling to who in interactive way. Regarding the setup the grandstream website has all tutorials to start with. If I want to setup 100 extensions I can use the Zero Configuration Setup to setup the phones. All I need to do the network settings, Time and some basic security on the UCM, the difficult part of extension registrations the UCM will take care automatically. I just need to connect the phones to the PoE port only. Also it has FXO line detection function which will help us to test fxo parameters by test calling. Cons Unlike Yeastar, Grandstream is a non-modular system. It means you cannot add modules like FXO, FXS or PRI/J1 ports. If we want to upgrade the system one need to update the firmware version by version and need physical presents. Review Source VB Virayudh B. Regional Manager Medical Devices Used the software for: 1-2 years ### "Everything you need!!" March 31, 2020 5.0 Pros Our company have 4 offices in 3 different continents and we use Grandstream as a solution for our communication system. Our sales team are always on the move and GS Wave is the tool they use to communicates internally as well as externally. We have a lot of positive experience with GS Wave even when our sales team are travelling abroad to other countries where we don’t have offices but GS Wave work flawlessly. Beside GS Wave, the setup of the Grandstream system for each Extension was super easy, the system has been designed flexible enough for a complex situation such as the SIP can dial a direct mobile number if the internet of the desired person was not connected, so you’ll never missed any important call even if u are out of internet. Cons The BIG cons of GS Wave is that when there’s a call ring on your mobile the GS Wave call will suddenly drop, you’ll need to press ignore the call and return to the app to continue your call. Sometime, person keep calling you again and again and it become super annoying. I would request Grandstream to fix this issue. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing Grandstream Wave \- Customer support - User Interface - Warranty - User Feedback - App Integration Review Source aL antonio L. Tech Support Information Technology and Services Used the software for: 1-2 years ### "Free, great feature list, but absolute GARBAGE" June 22, 2022 2.0 Pros includes conf and transfer something no competitor gives for free. Cons It doesnt keep call history, it prevents answering calls on a registered line, transfers attended are a confusing awful interface, there are dozens and dozens of bugs and issues that do not merit the use of this system outside of testing once or twice. Reason for choosing Grandstream Wave the feature options available at no cost. It is no longer being considered. Review Source HD Haythum D. IT Engineer Computer Networking Used the software for: 2+ years ### "Grandstream Wave review" July 29, 2023 5.0 Grandstream Wave is reliable and user-friendly softphone application for making and receiving VoIP calls on mobile devices Pros Enabling users to make and receive calls using smartphones and tabletsHigh quality AudioThe app has an intuitive and user-friendly interface Cons in some cases there are connectivity issues like dropped calls Review Source Gustavo P. Network and Infrastructure Administrator Higher Education Used the software for: 1-2 years ### "Goo softphone, easiest to find and setup" September 5, 2022 4.0 It is Excelent for remote workers and IT support guys moving across campus Pros When you looo for sip softphones on the market place, wave will probably appears first. Right know the are not to many free sip softphones Cons Battery drain, I don’t know why, this is something that they can’t solve. The Bria Counterpath paid application has way better battery handling Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Grandstream Wave Free Review Source VR Verified Reviewer Vice President, Operations Computer Software Used the software for: 2+ years ### "Fantastic Communication Tool!!!" July 31, 2018 5.0 Pros Great integration with my company's VOIP phone. Tons of features, many of which I didn't expect! Can conference, transfer calls, etc. Cons Uses tons of cell phone data but I suppose that's expected with the voice. Maybe better compression? Grandstream has constantly improved their software and hardware over the years, so improvements here are expected, if they're not already part of upcoming upgrade! :) Review Source kariuki P. ICT Officer, Sytems Admin Retail Used the software for: 1-2 years ### "GS wave" December 25, 2018 5.0 GSwave has so far made communication at work very easy and reliable. Would commend them for their amazing innovation Pros You can receive office calls from your mobile phone, this is great from grandstream. No need of purchasing hardware, just your phone is enough. Grandstream technology is on another level from their PABX to this app. Cons Configuration of the app can be challenging if you miss a step it can't work but there are very many guides online on how to configure the app. Review Source Mayank S. Head Of Sales Marketing Staffing and Recruiting Used the software for: 6-12 months ### "Amazing solution for overseas calling..." September 27, 2019 5.0 We are a staffing firm and we use IP phones to make calls in US & Canada. We tried different VOIP Services for our office and eventually landed at GS Wave and I am loving the experience. Pros Voice Quality Uninterrupted calls Advanced features Highly Responsive User friendly Mobile App Available Cons The setup is a bit complicated and sometimes it can take hours to get an issue resolved by their Tech Support Team. Review Source JR Joshua R. Owner & CEO Telecommunications Used the software for: 6-12 months ### "Grandstream Review" January 17, 2019 4.0 Overall grandstream is one of the best componys I have worked with. All of my staff use grandstream phones now and my love it. Cisco over grandstream i would have to say GrandStream took it with no effort. I would reccremend trying others just to see what you like but i think you would like this better. Pros I find it easy to use. We set it up and the install was SUPER easy. The interface is nice and the quality is 10/10. The support is amazing. I call dont wait long and somone is there happy and ready to help. Lots of componys they dont have good support but grandstream is 10/10. Cons I dont really have any cons on the Grandstream sofwaere other than I wish there was more. I wish they would do more with their compony bring out new products etc. Review Source Kristina J. JRSC Express Manager Printing Used the software for: Less than 6 months ### "Grandstream Wave" January 4, 2019 5.0 Pros I use this software to access and use the door entry system to a park of my company. The software allows me to see who has accessed the fob entry. It gives me time and date stamps. As well as I get notifications when someone enters the door. I can also open up the software and view the camera that is on the door entry system. Cons It is a little difficult to sometimes set up the door entry. There were certain work-arounds that I needed to learn on my own to make the software work better. Review Source JAG Jose Alfredo G. Gerente General Telecommunications Used the software for: 2+ years ### "Robusta aplicación que permite a los usuarios realizar llamadas de voz sobre IP a bajos costos." May 21, 2023 5.0 Pros Fácil manejo, estándar que se integra fácilmente en cualquier PBX que soporte el protocolo SIP. Cons La integración de la agenda telefónica LDAP, se debe simplificar más para los usuarios finales de tal manera que su configuración final sea amigable para todos. Alternatives considered [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Review Source PT Preston T. Owner Telecommunications Used the software for: 6-12 months ### "Grandstream is an amazing company doing amazing things" January 16, 2019 5.0 Grandstream has made amazing products for along time - with wave they are building on their already amazing products. Can't wait to see the future Grandstream has! Pros It just works, once setup there isn't any fiddling at all! Cons No cons that I have found yet, it just works. Review Source GF Gerald F. CEO Used the software for: 6-12 months ### "it's a great piece of software " December 12, 2017 5.0 a free voip phone Pros it even does BLF functoinality! its a very clean interface and offers all function you can wish for. Cons setup is a bit complicated. without the proper testing and setting you can loose the connection quite easily. Review Source GB Gregor B. LSP Insurance Used the software for: Less than 6 months ### "Easing Transition" May 6, 2020 5.0 COVID 19 cause significant changes for us and how we do business but Grandstream Wave provided us a simple and easy solution to staying in touch with our clients. Pros This software is very easy to use and allows us to be able to work remotely and all stay connected. Cons When using the mobile application on my android smartphone I am unable to run the application while on wifi. Review Source Similar Products Featured