West Unified Communications

Cloud Contact pro


Who Uses This Software?

Enterprise-sized companies with dispersed, geographic locations with a limited IT capability to manage a digital transformation. These companies are often in a growth/M&A mode.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

Vendor Details

  • West Unified Communications
  • www.westuc.com/en-us
  • Founded 1986
  • United States

About Cloud Contact pro

Imagine the power of call center agents proactively reaching out to your customers while managing and exceeding inbound service levels. Imagine those agents distributed around the office, the country or the world, yet working together with a common purpose. With West Cloud Contact Pro, a fully blended inbound, outbound and multichannel contact center, this could be your reality in as little as 7-10 working days.


Cloud Contact pro Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

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