# Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/168668/Microsoft-Teams --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,071 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Comprehensive team communication tools Integrated team collaboration hub Frequent glitches and crashes Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Teams) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (11,071) VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $4 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11,048) Ease Of Use 4.0 (965) Value For Money 4.4 (6,778) Value For Money 4.2 (788) Customer Service 4.2 (6,531) Customer Service 4.0 (760) ## Microsoft Teams alternatives [4.7 (1,897)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (24,136)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,622)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## FAQs about Microsoft Teams Overview ### What problems does Microsoft Teams solve? Microsoft Teams solves scattered communication, buried email threads, version confusion, and disconnected meeting, chat, and file workflows by centralizing conversations, calendars, calls, screen sharing, and shared documents. Remote teams, IT support, project managers, educators, and cross-functional departments benefit most from faster coordination, easier status visibility, and real-time co-authoring. Answer based on 4977 reviews Overview ### Which roles and teams benefit most from Microsoft Teams? Microsoft Teams benefits project managers, executives, IT teams, educators, and knowledge workers who need centralized communication and coordination. Engineering and product teams use it for meetings, file sharing, and project updates, while managers, consultants, and administrative staff rely on it to collaborate, organize workflows, and support remote or hybrid work. Answer based on 11030 reviews Overview ### What company size and industries is Microsoft Teams built for? Microsoft Teams is designed for business communications, serving mainly small businesses at 51%, with enterprise organizations at 31% and midsize businesses at 18%. It is used most in Information Technology and Services at 11%, followed by Computer Software at 7% and Education Management at 5%. Answer based on 11040 reviews Features and Usability ### What are the key features of Microsoft Teams? Microsoft Teams includes core communication features like chat, meetings, video conferencing, and screen sharing, plus collaboration tools such as channels, file sharing, and meeting notes. A key differentiator is its Microsoft 365 integration, especially with Outlook for calendar scheduling and with Office apps for co-authoring and document access. Answer based on 2565 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Teams starts at $4/user/month for the Essentials plan, while Microsoft 365 Business Standard costs 12.5/user/month; both are annual subscriptions that auto-renew. A free version and free trial are available. Reviewers often value Teams because it’s included with many Microsoft 365 licenses, though some small businesses call paid plans expensive. Answer based on 992 reviews Integrations ### Which third-party tools and platforms does Microsoft Teams integrate with? Microsoft Teams integrates with Microsoft Outlook, Microsoft 365, Microsoft SharePoint, Microsoft Excel, OneDrive, Microsoft Word, and Microsoft PowerPoint, with reviewer mentions also citing Slack, Google Meet, Webex, Jira, and Trello. Official catalog data indicates more than 50 integrations across scheduling, design, CRM, and productivity tools. Answer based on 3710 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Teams? Microsoft Teams is relatively easy to onboard for most employees, teachers, and students, especially those already using Microsoft 365. Live online training and documentation help teams get started quickly. Reviewers say everyday users learn core chat, meetings, and file sharing fast, while admins and less technical users often need more time for setup and advanced features. Answer based on 892 reviews Getting Started and Support ### What customer support options does Microsoft Teams offer, and how do users rate the experience? Microsoft Teams offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as knowledgeable, friendly, and fast, especially for setup and technical questions, but others report inconsistent service, longer waits, documentation-heavy help, and harder access depending on plan or issue complexity. Answer based on 128 reviews Security ### How does Microsoft Teams handle data security and access control? Microsoft Teams uses Active Directory integration, single sign-on, multi-factor or two-factor authentication, encryption, and admin-managed permissions to protect sensitive data and control access. Reviewers also mention guest access, private channels, password-protected tabs, and centralized identity management. Some note limits with channel-level permissions, guest access complexity, and multi-tenant account switching. Answer based on 1284 reviews ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 596 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 596 reviews Administrative 28% Administrative 28% IT & Software Development 16% Human Resources 8% Customer Services & Support 7% Others 40% Top industries Based on 596 reviews Information Technology and Services 35% Computer Software 23% Hospital & Health Care 18% Construction 12% Other 12% ## Pros and Cons Comprehensive team communication tools 96% positive reviews out of 1961 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings, enhancing remote teamwork. Jacob P. Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and crashes 71% negative reviews out of 1143 Most users report bugs and issues such as crashes, login problems, syncing errors, and inconsistent status indicators disrupt workflow. Angus A. Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration hub 98% positive reviews out of 1190 Most reviewers describe collaboration as seamless due to real-time document editing, centralized workspaces, and robust Microsoft 365 integration. Sai S. Customer Service Representative, 10,001+ employees. "Teams is a jack of all trades because it makes it super easy to collaborate, communicate, share documents and work on different projects together as a team in real-time without even switching between different platforms." Resource-heavy and slow performance 83% negative reviews out of 778 Most reviewers indicate performance and speed are hindered by high memory usage, lag, and slow loading, especially on older devices or weak internet. Chitrangna C. Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 769 Most reviewers find file and chat features centralize conversations, simplify file sharing, and support real-time collaboration within one platform. Sven S. Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Inconsistent and overwhelming notifications 72% negative reviews out of 504 Most users comment notifications are unreliable, delayed, excessive, or difficult to manage, leading to missed messages or distractions. Alto D. Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Screen Sharing 4.5 (2,563) 66.80% of 2563 reviewers that rated this feature as important or highly important You can easily present your screen, documents, or specific apps to others, enhancing collaboration and remote support. Reviewers appreciate its flexibility, whiteboard integration, and privacy controls, but some report occasional performance lags and a confusing interface for new users. Video Conferencing 4.6 (2,548) 68.09% of 2548 reviewers that rated this feature as important or highly important Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, recording, and guest access. Users think it’s reliable, supports large groups, and integrates with Microsoft 365, though a few mention occasional connectivity or interface issues during large meetings. Mobile Access 4.4 (2,494) 63.51% of 2494 reviewers that rated this feature as important or highly important Mobile access helps you stay connected on the go, join meetings, chat, and share files from any device. Some reviewers feel it’s convenient, secure, and mirrors desktop functionality, but mention minor notification syncing issues and limited participant display during mobile meetings. Real-Time Chat 4.7 (2,204) 68.42% of 2204 reviewers that rated this feature as important or highly important With this capability, you can instantly connect with colleagues, share files, use emojis, and get quick responses. Reviewers appreciate its speed, presence indicators, integration with Outlook and Office 365, mobile compatibility, and robust search, though some mention occasional message delays or chat sync issues. Real Time Screen Sharing 4.6 (1,108) 67.33% of 1108 reviewers that rated this feature as important or highly important It gives you the ability to share your screen or specific apps instantly during meetings, supporting collaboration and remote troubleshooting. Reviewers indicate it’s reliable, easy to use, and helpful for training and presentations, but some wish for more flexible sharing options and note occasional lag. File Sharing 4.4 (1,879) 62.53% of 1879 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Microsoft Teams 101 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Access event or meeting agenda online Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Assign issues and tasks based on availability or required skills Ability to make voice calls within the system Record audio or import/upload audio files Detect speech to highlight frame subjects Use AI to convert voice into text automatically Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Reminders sent via email Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Track interaction history by documenting conversations for contacts Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Mobile access helps you stay connected on the go, join meetings, chat, and share files from any device. Some reviewers feel it’s convenient, secure, and mirrors desktop functionality, but mention minor notification syncing issues and limited participant display during mobile meetings. Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Transmit voice and other information digitally Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills It gives you the ability to share your screen or specific apps instantly during meetings, supporting collaboration and remote troubleshooting. Reviewers indicate it’s reliable, easy to use, and helpful for training and presentations, but some wish for more flexible sharing options and note occasional lag. With this capability, you can instantly connect with colleagues, share files, use emojis, and get quick responses. Reviewers appreciate its speed, presence indicators, integration with Outlook and Office 365, mobile compatibility, and robust search, though some mention occasional message delays or chat sync issues. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen You can easily present your screen, documents, or specific apps to others, enhancing collaboration and remote support. Reviewers appreciate its flexibility, whiteboard integration, and privacy controls, but some report occasional performance lags and a confusing interface for new users. Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, recording, and guest access. Users think it’s reliable, supports large groups, and integrates with Microsoft 365, though a few mention occasional connectivity or interface issues during large meetings. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Computer-based system that allows users to send and receive voice messages Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (11,049) 4.4 Based on 11,049 reviews ## Pricing Value for money 4.4 (6778) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,778) 4.4 Based on 6,778 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6531) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,531) 4.2 Based on 6,531 reviews ## User reviews Overall rating 4.5 Based on 11,071 reviews Filter by rating 5(6447) 4(3562) 3(860) 2(154) 1(48) Mentioned topic Sorted by most recent JD Josh D. IT Support Engineer Information Technology and Services ### "All-in-One Collaboration Tool That Works Well but Can Feel Heavy at Times" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 1, 2026 Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing chat, calls, meetings and file sharing into a single place. It works especially well in environments already using Microsoft 365, where integration with tools like SharePoint and OneDrive makes working on documents and sharing information seamless. Once set up properly, it helps keep teams organised and reduces the need to juggle multiple apps. That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage, particularly on older devices or in larger environments. Pros Microsoft Teams offers good value as it’s included in most Microsoft 365 plans, combining chat, meetings, calling and file sharing into one place so there’s no need for multiple tools. It handles team communication well with chat, channels and video calls, and is strong for collaboration thanks to its integration with SharePoint and OneDrive for easy file access and real-time editing. It’s straightforward enough for everyday use and supports a decent range of apps and integrations, making it a solid all-in-one platform, especially if you’re already using Microsoft 365. Cons The interface can feel cluttered, especially with lots of teams and channels, and admin tasks like permissions and policies can get messy. Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan. Performance can also be an issue at times, with slow loading, lag in calls or high memory usage, particularly on older machines. Customisation is fairly limited and for proper project management you still need to rely on other tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Mitesh V. SSE Computer Software ### "Good all-in-one communication platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 30, 2026 Overall, Microsoft Teams is a solid collaboration tool. It helps in daily communication, meetings, and sharing work efficiently, especially for distributed teams. Pros It makes team communication really easy in one place — chats, meetings, and file sharing all together. It’s very useful for remote collaboration and staying connected with the team. Cons Sometimes it feels a bit heavy and can slow down on older systems. Also, notifications can get overwhelming if not managed properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tom D. Network Administrator Computer Software ### "A piece of software we can't be without" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 30, 2026 Good communication/collaboration software which we couldn't be without. We used it for in-house communication as well as VOIP and most of the time it works well. Pros The ability to communicate with team members whether they are in office or remote, organise meeting with customers, provide direct access for customer support. We use it with other Microsoft products and it integrates seamlessly. Using connectors we have alerts via Teams when a customer raises a support ticket and with Teams for mobile we're always connected. Cons It can be resource intensive on video calls and occasionally our headsets will not work when we answer calls and have to be unplugged and plugged back in to work again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ben E. Marketing and communications executive Non-Profit Organization Management ### "The perfect communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Having used Teams for many years, I can say that it is a tool that makes communication between teams and employees much easier and working with other Microsoft products will create an easier workflow for everyone. Pros Teams is a product that works seamlessly with the Microsoft 365 suite and is a great tool to use to communicate between employees at any organisation. Cons Teams can have intermittent issues with connecting at times that can be frustrating, but for the most part, it does seem to work well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mia P. Development Manager Construction ### "Great Software for everyone" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 29, 2026 Positive, it works well with the whole Microsoft 365. It is easy to schedule calls, share invites, and have them automatically input into the calendar. Pros Teams is easy to navigate and user-friendly for basic use. There are a lot of customizable features to hide attendees, scheduling assistant, and more that require more knowledge of the software to take advantage of. It is great for internal company meetings. Cons It is not suitable for use with non-Microsoft 365 users. For any external meetings that require a virtual call, I must consider the audience and whether we will experience a drop-off in attendance due to a lack of software required to join calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nina P. Marketing Director Marketing and Advertising ### "There are better options." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 June 29, 2026 I'm not a big fan. It works to communicate with the team but and the fact that calling with people that don't use teams is not convenient, I also dislike how it has become a tool to see if people are the whole time online when they are working remotely. Pros The chat functions to speak with the team is clear and it makes it easy for teams to collaborate and manage projects. Cons I feel like the quality of the calls is less than on google meet, in addition as many people do not use it, making calls with external people via teams is always complicated. It often requires them to download the app (yes you can also call via the browser but many don't see that option) and is just complicated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kaycee C. Senior marketing executive Leisure, Travel & Tourism ### "Lovely chat function " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2026 I like it. I have been using it for years in different jobs and most of the time it helps me a lot to communicate between colleagues Pros It’s easy to use and has a lot of functions that work for everyone in the office. No need to learn it as it’s handy! Cons Actually nothing much but sometimes I didn’t receive the notifications so not sure if it’s the problem of my laptop or not Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Ronisha H. Owner Consumer Services ### "Using Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 26, 2026 Overall, I would recommend this service the pros of using teams outweigh the cons. Besides the minor technical issues I have no other complaints. Pros I like that for the most part Teams is easy to use. You can connect with almost anyone from anywhere making things like job interviews more convenient when they can’t be completed In person. Cons The connection was a little unstable making the overall picture a bit blurry and a little difficult to connect initially. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raxit P. SR. Programmer Analyst Computer Software ### "MS Teams: Powerful, Packed and Can't Live Without" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Overall, it is one of the most powerful collaboration tools out there and once you use it, you can't live without it. Pros \- Excellent Microsoft 365 integration - Word, Excel, SharePoint etc. works seamlessly within the MS Teams - Absolutely love Simplicity of the Audio/Video calls with some amazing features like backgrounds, live captions, transcriptions etc. - Channels is a great part of MS Teams, allows organized conversations with multiple teams - Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform. Cons \- While the normal functions are easy to use, some of the advanced features are not that easy to start working with. - Notifications might get noisy when working with multiple teams - The application is resource heavy and might feel sluggish, specially on older machines Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anthony G. Wholesale Parts outside sales mgr Automotive ### "Microsoft review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2026 Have found it to be like all microsoft tools, very user friendly, easy to use, easy to train others to use Pros Most efficient of all teams calls, ease of use, all tools placed properly on screen to avoid any potential interference Cons Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) their product is not as efficient as yours, it so it wouldnt be free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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