--- title: "Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more." source_url: "https://www.capterra.com/p/168668/Microsoft-Teams/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a cloud-based communication and collaboration platform that brings together chat, video meetings, voice calling, file sharing, and app integration in one workspace. Businesses use it to connect employees across offices, remote locations, and frontline sites without switching between tools. Teams supports real-time document co-authoring with Word, Excel, PowerPoint, and other Microsoft 365 apps directly within the platform. It also includes cloud calling, meeting recording, live transcription in over 30 languages, breakout rooms, and live events for up to 10,000 attendees. Built-in security features include end-to-end encryption for chats, calls, meetings, and files. IT administrators can manage compliance, governance, and user settings from a centralized console. Microsoft Teams is suited for organizations of all sizes across healthcare, education, retail, manufacturing, and government, including frontline workers, educators, and enterprise teams. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Recognitions Shortlist Overall rating Based on 11,170 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Centralized team communication hub Integrated team collaboration platform Frequent glitches and stability problems Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://www.g2.com/products/microsoft-teams/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (11,170) VS. [### Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,694)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price $4 Per User, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11,147) Ease Of Use 4.6 (14,684) Value For Money 4.4 (6,865) Value For Money 4.5 (9,516) Customer Service 4.2 (6,619) Customer Service 4.4 (8,585) ## Microsoft Teams alternatives [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,751)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,181)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,230)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) [4.4 (11,532)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163332/GoToMeeting/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## FAQs about Microsoft Teams Overview ### What problems does Microsoft Teams solve? Microsoft Teams solves fragmented workplace communication, email-heavy updates, and disconnected meeting workflows by combining chat, channels, calls, video meetings, screen sharing, recordings, and shared files. Remote and hybrid teams, cross-functional project groups, IT support staff, sales teams, and managers benefit from real-time coordination, document co-authoring, meeting scheduling, and accessible project context. Answer based on 7274 reviews Overview ### Which roles and teams benefit most from Microsoft Teams? Microsoft Teams is most used by project managers, managers, and business analysts coordinating tasks, meetings, and updates across departments. Software engineers, developers, and IT managers use channels and calls for technical collaboration and issue resolution. Teachers and students support remote classes, while owners, executives, and consultants manage client communication and distributed teams. Answer based on 11158 reviews Overview ### What company size and industries is Microsoft Teams built for? Microsoft Teams is for small businesses, which represent 51% of reviewers, and Information Technology and Services, its top industry at 11%. It also serves mid-market and enterprise organizations, with 18% and 31% of reviewers, across healthcare, education, manufacturing, retail, government, computer software (7%), and education management (5%). Answer based on 11168 reviews Features and Usability ### What are the key features of Microsoft Teams? Microsoft Teams includes core communication features such as video conferencing, two-way audio and video, real-time chat, and live chat for meetings and group conversations. Screen sharing supports presentations and remote assistance, while file sharing enables document collaboration. Mobile access keeps teams connected from smartphones and tablets, with meeting management for scheduling and invitations. Answer based on 2366 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Teams starts at $4 per user/month for the annually billed Teams Essentials plan, which automatically renews unless canceled. Microsoft 365 Business Standard costs 12.50 per user/month annually and adds webinar hosting, registration, reporting, appointments, and desktop Office apps. Free version and trial are available; reviewers value bundled Microsoft 365 access but cite free-tier limitations and costly paid plans. Answer based on 1004 reviews Integrations ### Which third-party tools and platforms does Microsoft Teams integrate with? Microsoft Teams integrates with more than 260 platforms, including Microsoft Outlook, Microsoft 365, Microsoft SharePoint, OneDrive, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Jira, and Adobe Acrobat. Its integrations support calendar scheduling, document co-authoring, file storage, project tracking, and payroll or cloud services through catalog connections such as ADP Workforce Now and AWS Lambda. Answer based on 3753 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Teams? Microsoft Teams is quick for many employees, students, and teachers to learn for chat, meetings, and file sharing, especially within Microsoft 365. It offers live online training and documentation. Reviewers note that admins, older users, and teams adopting channels, permissions, or advanced settings often need structured guidance and more time. Answer based on 898 reviews Getting Started and Support ### What customer support options does Microsoft Teams offer, and how do users rate the experience? Microsoft Teams provides email/help desk, FAQ/forum, a knowledge base, 24/7 live representative support, and chat. Users often describe support staff as knowledgeable, helpful, and quick to respond, particularly for business accounts. However, some report difficulty reaching assistance, documentation-led resolution, slower responses, and inconsistent service depending on subscription level. Answer based on 137 reviews Security ### How does Microsoft Teams handle data security and access control? Microsoft Teams uses encryption, multi-factor/two-factor authentication, single sign-on, and administrator-managed Active Directory access controls to protect chats, meetings, files, and sensitive information. Teams lets organizations restrict team and channel membership and separate admin, viewer, and editing rights. Reviewers note guest and external-user permissions can be difficult or limited, while Microsoft controls encryption for data at rest. Answer based on 1296 reviews ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team communication hub 96% positive reviews out of 1996 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings supporting remote and hybrid teams. Jacob P. Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and stability problems 71% negative reviews out of 1149 Most reviewers describe bugs and issues such as crashes, login errors, syncing failures, and inconsistent status indicators disrupting workflow. Angus A. Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration platform 98% positive reviews out of 1203 Most reviewers describe collaboration as seamless, citing real-time document editing, centralized workspaces, and strong Microsoft 365 integration. Zack R. Public Relations Specialist, 201 - 500 employees. "Microsoft Teams has collaboration tools that help us bring everyone together on one working space making it possible to work together on projects in real time." Resource-heavy and slow performance 83% negative reviews out of 794 Most reviewers find performance and speed problematic, noting high memory usage, lag, and slow loading, especially on older devices or poor internet. Chitrangna C. Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 786 Most users report file and chat features enable easy document sharing, persistent chat history, and efficient group collaboration in one platform. Sven S. Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Overwhelming and inconsistent notifications 73% negative reviews out of 516 Most users report notifications are either excessive, delayed, or unreliable, making it difficult to manage alerts and avoid missing important messages. Alto D. Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features AI summary Based on 16,177 Meeting reviews Capterra data shows that buyers of meeting software rank the following features as their top priorities: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**45%**) Microsoft Teams supports all three of the features reviewers rate most important: **Video Conferencing**, **Screen Sharing**, and **Meeting Management**. Together, these capabilities help businesses host live discussions, present content clearly during calls, and keep meetings organized, allowing teams to communicate effectively and make decisions faster. Video Conferencing 4.6 (2,602) 68.75% of 2602 reviewers that rated this feature as important or highly important Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, and meeting recording. Some reviewers find it reliable and easy for remote collaboration, though a few mention connectivity or interface issues and wish for smoother guest access. Screen Sharing 4.5 (2,611) 67.29% of 2611 reviewers that rated this feature as important or highly important This aspect helps you present documents, apps, or your desktop during meetings. Reviewers indicate it’s helpful for collaboration, training, and troubleshooting, with options for sharing specific windows or whiteboards, but some note occasional performance lags or confusing controls. Mobile Access 4.4 (2,541) 64.03% of 2541 reviewers that rated this feature as important or highly important You can stay connected and productive on the go using Teams’ mobile app. Some users say mobile access is convenient for meetings, chats, and file sharing, and like seamless device switching, though a few report notification syncing issues or limited participant display. Collaboration Tools 4.5 (837) 70.37% of 837 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 4.4 (1,914) 63.01% of 1914 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.7 (2,228) 68.76% of 2228 reviewers that rated this feature as important or highly important With this capability, you can instantly connect with colleagues, share files, and get rapid feedback. Reviewers appreciate the quick communication, presence indicators, fun emojis, and integration with Outlook and Office 365, though some mention occasional message delays or chat sync issues. Microsoft Teams 101 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agenda Management: Access event or meeting agenda online - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Auto Framing: Detect speech to highlight frame subjects - Automatic Transcription: Use AI to convert voice into text automatically - Availability Indicator: Indication whether a resource is available or protected from allocation - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Group Messaging: Group messaging lets multiple people carry on a group conversation - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Mobile Access: You can stay connected and productive on the go using Teams’ mobile app. Some users say mobile access is convenient for meetings, chats, and file sharing, and like seamless device switching, though a few report notification syncing issues or limited participant display. - Mobile Screen Sharing: Share screens from your tablet or smartphone - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Voice Transmission: Transmit voice and other information digitally - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Private Chat: Send messages to selected individual(s) from the entire audience - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quizzes: Brief assessments used to measure knowledge and skills - Real Time Screen Sharing: It gives you the ability to collaborate live by sharing your screen, specific apps, or documents. Users think this is valuable for remote work, training, and troubleshooting, but some wish for more flexible sharing options and note occasional lag or compatibility issues. - Real-Time Chat: With this capability, you can instantly connect with colleagues, share files, and get rapid feedback. Reviewers appreciate the quick communication, presence indicators, fun emojis, and integration with Outlook and Office 365, though some mention occasional message delays or chat sync issues. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: This aspect helps you present documents, apps, or your desktop during meetings. Reviewers indicate it’s helpful for collaboration, training, and troubleshooting, with options for sharing specific windows or whiteboards, but some note occasional performance lags or confusing controls. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, and meeting recording. Some reviewers find it reliable and easy for remote collaboration, though a few mention connectivity or interface issues and wish for smoother guest access. - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Voice Mail: Computer-based system that allows users to send and receive voice messages - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (11,148) 4.4 Based on 11,148 reviews ## Pricing Value for money 4.4 (6865) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,865) 4.4 Based on 6,865 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6619) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,619) 4.2 Based on 6,619 reviews ## User reviews Overall rating 4.5 Based on 11,170 reviews Filter by rating 5(6509) 4(3591) 3(866) 2(156) 1(48) Mentioned topic Sorted by most recent BM Barbara M. Conseillère en immobilier - Capifrance Real Estate ### "Microsoft Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2026 Pros Microsoft Teams facilite les réunions, les échanges et le partage de fichiers. L’organisation par équipes et canaux est pratique pour suivre différents projets. Les appels vidéo fonctionnent bien et l’intégration avec les outils Microsoft est un vrai plus. Cons L’interface peut sembler chargée avec beaucoup de conversations et de notifications. La recherche d’anciens messages n’est pas toujours très rapide. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jessica P. Senior Project Manager Consumer Services ### "Teams keeps our meetings running smooth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2026 I love how Teams lets me pin the weekly sprint channel so my whole squad can see the backlog in one glance; the sticky notes feature keeps sprint goals visible during standups, and the built‑in Planner board syncs with Outlook so I never miss a deadline. Pros The chat thread keeps all discussion in one place, and the @mention alerts make sure the right people see the right updates. Integrating with Outlook calendar means meetings pop up automatically and the file sharing with SharePoint feels smooth. Works well enough. Cons The main gripe is the notification flood; every minor comment in a channel triggers an alert, and the settings menu is a bit buried. Also, the meeting recording quality can drop on a weak Wi‑Fi link, which is kind of annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB William B. Technical Mentor and Program Facilitator Education Management ### "Good for M365" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 14, 2026 Mostly positive. Although Teams has really bad UI and some things could be updated, it's really a great way of communication Pros Microsoft Teams is really easy to use with Outlook and the Outlook Calendar. It's a great service for communicating with the team and sharing updates to different departments. Cons Teams can be really annoying to use at times like the outdated UI, employee monitoring tools (active status), and limited integrations to apps outside of Microsoft. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We wanted to test the different platforms. We ended up going back to Zoom after trying Teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cameron R. Administrative Manager Executive Office ### "From endless email chains to instant executive alignment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 11, 2026 For an organization our size with multiple divisions and constant executive communication needs, this handles what we throw at it. I can loop in department heads, share confidential HR updates securely, and actually track who saw what. Worth every dirham we spend on the licenses. If you manage administrative operations for a large office, get it. Pros I don’t usually leave reviews, but this platform finally fixed our coordination nightmare. Trying to manage schedules and docs across twelve departments meant constantly digging through email threads from weeks ago. Now, I can share board agendas, track down approvals from management, and handle facilities requests all in one spot. Honestly, the file versioning alone was a total lifesaver during our ISO audit last quarter. Cons The search function still frustrates me when I'm hunting for a specific policy document someone shared two months back. Sometimes it pulls up every tangential mention instead of the actual file. Also wish we could customize notification settings more granularly for different executive teams without constantly toggling do-not-disturb. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Harsh Vipul T. CEO Events Services ### "A Complete Platform for Meetings and Team Collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 4, 2026 Overall, my experience has been positive. I use Teams for online meetings, group discussions, file sharing, and collaborative work. It works particularly well when everyone is already using the Microsoft ecosystem, as documents and meetings stay connected in one place. Pros I like having meetings, chats, files, and team communication in one place. It is especially useful for university and organizational work where I need to coordinate with different groups to manage any project. Cons The app can sometimes feel heavy and takes longer to load compared with simpler communication tools. Notifications can also become a little overwhelming when I am part of several teams. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Teams felt more convenient for everyday collaboration, not just video meetings. Having chats, meetings, files, and team communication together made it a better fit for our regular workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andre M. President Management Consulting ### "MS Teams , a great communication tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2026 Great, I am hosting or attending 25 meetings a week, getting minutes of the meeting automatically and it work in Englisg and French . Pros All my clients and subcontractors are using it. Besides being the place where we hold the project files, which are backed up in the cloud, we hold more than 25 meetings a week using that tool Cons the most annoying thing is the continuous changes in the location of the buttons, i wish they would stop doing this Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Team was superior and easier to manage with integration to outlook Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZS Zoe S. Operations Electrical/Electronic Manufacturing ### "Teams is useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 It helps with things you dont want to call on or even just messaging multiple people at once. Also I use alot for screen sharing for a meeting. Pros I use it every day to communicate with everyone at work. I use it to keep in contact and for work issues or questions. Cons It is a very useful software and easy to use. There really arent any cons I have regarding teams. It is helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aryan S. Operations Manager Construction ### "Easy and Reliable Team Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2026 Overall, a good experience. It makes communication, meetings, and collaboration easy and convenient. Pros Easy communication and collaboration with the team, especially for meetings, chats, and file sharing. Cons It can sometimes feel a bit slow or cluttered, especially when managing multiple chats and teams, not a big issue though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Assistant Financial Services ### "Microsoft Teams Review 2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 29, 2026 Overall I enjoyed using it and it helped make tasks more efficient. It’s a great tool which encourages collaboration. Pros It’s easy to navigate. The transcription process is great. I also like Copilot. Another great feature are Teams Channels and Chats. It has a been a great tool to communicate and collaborate. Cons The audio/video quality can use some further improvement. There is a performance lag. The features can be a steep learning curve. Switched from [HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/) Company decision Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Aneury H. Electrician Electrical/Electronic Manufacturing ### "Teams review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 25, 2026 Overall, Teams it's a great tool to use among Co-workers and employees to share documents, jpgs, PDFs and other documents. Pros It's very useful when it comes to sharing documents, and/or communicating with other co-workers about a project it's a very good value for the money also has Cons the only downside of it is that without a good organizational structure, Teams can turn into a digital junk drawer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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