# Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/168668/Microsoft-Teams/ --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,092 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Comprehensive team communication tools Integrated team collaboration hub Frequent glitches and crashes Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Teams) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (11,092) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $4 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11,069) Ease Of Use 4.4 (466) Value For Money 4.4 (6,797) Value For Money 4.3 (307) Customer Service 4.2 (6,550) Customer Service 4.1 (338) ## Microsoft Teams alternatives [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,636)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,629)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,144)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,151)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## FAQs about Microsoft Teams Overview ### What problems does Microsoft Teams solve? Microsoft Teams solves fragmented communication, scattered files, and slow project coordination by combining chat, meetings, screen sharing, shared document editing, and calendar scheduling in one workspace. Remote, hybrid, and cross-functional teams—including IT, marketing, support, education, and project managers—use it to reduce email back-and-forth, preserve chat history, and keep everyone aligned. Answer based on 5012 reviews Overview ### Which roles and teams benefit most from Microsoft Teams? Microsoft Teams benefits project managers, IT teams, software developers, and business leaders who need centralized communication and coordination. Educators and students use it for virtual classes and group work, while operations, finance, and marketing teams rely on chat, meetings, file sharing, and cross-functional collaboration to keep work moving. Answer based on 11078 reviews Overview ### What company size and industries is Microsoft Teams built for? Microsoft Teams is designed for business communications, primarily serving small businesses at 51%, with strong use in Information Technology and Services at 11%. It also supports enterprise organizations at 31% and midsize businesses at 18%, with additional adoption in Computer Software at 7% and Education Management at 5%. Answer based on 11088 reviews Features and Usability ### What are the key features of Microsoft Teams? Microsoft Teams includes core communication features such as chat, channels, video meetings, and screen sharing, which reviewers discuss most often. It also offers differentiators like Outlook calendar integration, meeting recording and transcription, file sharing with Microsoft 365 co-authoring, and role-based access controls for organizing secure team spaces. Answer based on 2572 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Teams starts at $4/user/month for the Essentials plan, with Microsoft 365 Business Standard at 12.5/user/month; both are annual subscriptions that auto-renew. A free version and free trial are available. Reviewers often say Teams feels free when bundled with Microsoft 365, though some small businesses find paid plans expensive. Answer based on 1000 reviews Integrations ### Which third-party tools and platforms does Microsoft Teams integrate with? Microsoft Teams integrates with Microsoft Outlook, Microsoft 365, Microsoft SharePoint, Microsoft Excel, OneDrive, Slack, and Jira, covering email, file storage, collaboration, and project tracking. It also supports over 50 integrations, with catalog options including Adobe Acrobat, Asana, Dynamics 365, GitHub, Google Calendar, and Calendly. Answer based on 3732 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Teams? Microsoft Teams is fairly easy to onboard for everyday users, with many reviewers saying teachers, students, and office staff can start quickly with minimal guidance. Training is available through live online sessions and documentation. Admins, new hires, and less technical users often need more time to learn channels, permissions, and advanced setup. Answer based on 896 reviews Getting Started and Support ### What customer support options does Microsoft Teams offer, and how do users rate the experience? Microsoft Teams offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and quick to respond, especially for setup and technical issues, though others report inconsistent service, longer waits, and more reliance on documentation or community resources for complex problems. Answer based on 130 reviews Security ### How does Microsoft Teams handle data security and access control? Microsoft Teams uses Active Directory integration, single sign-on, multi-factor or two-factor authentication, encryption, and end-to-end encryption. Administrators can manage access, permissions, privacy policies, private channels, and guest access restrictions. Some reviewers note permissions can feel limited or complex, especially for guests, external users, and multi-organization access. Answer based on 1294 reviews ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 584 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 584 reviews Administrative 28% Administrative 28% IT & Software Development 17% Human Resources 8% Marketing 7% Others 40% Top industries Based on 584 reviews Information Technology and Services 41% Computer Software 22% Hospital & Health Care 15% Retail 12% Other 10% ## Pros and Cons Comprehensive team communication tools 96% positive reviews out of 1961 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings, enhancing remote teamwork. Jacob P. Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and crashes 71% negative reviews out of 1143 Most users report bugs and issues such as crashes, login problems, syncing errors, and inconsistent status indicators disrupt workflow. Angus A. Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration hub 98% positive reviews out of 1190 Most reviewers describe collaboration as seamless due to real-time document editing, centralized workspaces, and robust Microsoft 365 integration. Sai S. Customer Service Representative, 10,001+ employees. "Teams is a jack of all trades because it makes it super easy to collaborate, communicate, share documents and work on different projects together as a team in real-time without even switching between different platforms." Resource-heavy and slow performance 83% negative reviews out of 778 Most reviewers indicate performance and speed are hindered by high memory usage, lag, and slow loading, especially on older devices or weak internet. Chitrangna C. Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 769 Most reviewers find file and chat features centralize conversations, simplify file sharing, and support real-time collaboration within one platform. Sven S. Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Inconsistent and overwhelming notifications 72% negative reviews out of 504 Most users comment notifications are unreliable, delayed, excessive, or difficult to manage, leading to missed messages or distractions. Alto D. Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features AI summary Based on 16,058 Meeting reviews Capterra data shows that buyers of meeting software rank the following features as their top priorities: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**44%**) Microsoft Teams supports all three features reviewers rate highest: **Video Conferencing**, **Screen Sharing**, and **Meeting Management**. Together, these capabilities help businesses run virtual meetings, present content clearly, and keep sessions organized, allowing teams to communicate effectively and manage meetings with less friction. Video Conferencing 4.6 (2,558) 68.22% of 2558 reviewers that rated this feature as important or highly important Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, recording, and guest access. Users think it’s reliable, supports large groups, and integrates with Microsoft 365, though a few mention occasional connectivity or interface issues during large meetings. Meeting Management 4.5 (1,289) 70.99% of 1289 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Mobile Access 4.4 (2,504) 63.66% of 2504 reviewers that rated this feature as important or highly important Mobile access helps you stay connected on the go, join meetings, chat, and share files from any device. Some reviewers feel it’s convenient, secure, and mirrors desktop functionality, but mention minor notification syncing issues and limited participant display during mobile meetings. Collaboration Tools 4.5 (809) 69.47% of 809 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 4.4 (1,889) 62.68% of 1889 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Screen Sharing 4.5 (2,575) 66.91% of 2575 reviewers that rated this feature as important or highly important You can easily present your screen, documents, or specific apps to others, enhancing collaboration and remote support. Reviewers appreciate its flexibility, whiteboard integration, and privacy controls, but some report occasional performance lags and a confusing interface for new users. Microsoft Teams 101 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Access event or meeting agenda online Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Assign issues and tasks based on availability or required skills Ability to make voice calls within the system Record audio or import/upload audio files Detect speech to highlight frame subjects Use AI to convert voice into text automatically Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Reminders sent via email Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Track interaction history by documenting conversations for contacts Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Mobile access helps you stay connected on the go, join meetings, chat, and share files from any device. Some reviewers feel it’s convenient, secure, and mirrors desktop functionality, but mention minor notification syncing issues and limited participant display during mobile meetings. Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Transmit voice and other information digitally Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills It gives you the ability to share your screen or specific apps instantly during meetings, supporting collaboration and remote troubleshooting. Reviewers indicate it’s reliable, easy to use, and helpful for training and presentations, but some wish for more flexible sharing options and note occasional lag. With this capability, you can instantly connect with colleagues, share files, use emojis, and get quick responses. Reviewers appreciate its speed, presence indicators, integration with Outlook and Office 365, mobile compatibility, and robust search, though some mention occasional message delays or chat sync issues. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen You can easily present your screen, documents, or specific apps to others, enhancing collaboration and remote support. Reviewers appreciate its flexibility, whiteboard integration, and privacy controls, but some report occasional performance lags and a confusing interface for new users. Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, recording, and guest access. Users think it’s reliable, supports large groups, and integrates with Microsoft 365, though a few mention occasional connectivity or interface issues during large meetings. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Computer-based system that allows users to send and receive voice messages Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (11,070) 4.4 Based on 11,070 reviews ## Pricing Value for money 4.4 (6797) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,797) 4.4 Based on 6,797 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6550) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,550) 4.2 Based on 6,550 reviews ## User reviews Overall rating 4.5 Based on 11,092 reviews Filter by rating 5(6461) 4(3569) 3(860) 2(154) 1(48) Mentioned topic Sorted by most recent AM Anna M. Sales and Marketing Manager Staffing and Recruiting ### "Microsoft Teams is a Friendly and Secure Team Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 To be honest, my overall experience with Microsoft Teams is amazing. Microsoft Teams streamlines team communications. Pros For effective team communication and collaboration, we always rely on Microsoft Teams because it is a brilliant platform. I enjoy the simplicity of Microsoft Teams. Cons I have never got challenges when using Microsoft Teams. Microsoft Teams is friendly, reliable and flawless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Liz D. Director of Network Operations at USA Digital Telecommunications ### "Microsoft Teams Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 It has been extremely useful in my professional life by managing network operations between teams. Pros I liked it because everything is centralized in one place, messaging, meetings, and file sharing, it really helps me stay connected and coordinate more quickly, especially in urgent situations. Cons What I did not like at all is that it can become slow and a little confusing when there are too many channels and notifications, but overall it gets the job done. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chinthaka J. Head of Global IT Information Technology and Services ### "Still the best communication and collaboration tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 20, 2026 Teams is vwey clean during communications and is optimized for utilizing bandwidth very well, and during peak hours where bandwidth is heavily used. This is a great plus for any enterprise using it. Pros Aa a software solutions company and managed services provider we team collaboration and team communication a lot. Teams is one supertool which fascilitates all of the above in a single tool while providing ease if use for ourend users and value for money for our business. Cons After using teams for many years the UI still looks all tye same. A little bit of cosmetic changes here and there however the feature set remains quite the generic interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Eric H. Account Manager II Telecommunications ### "Good switch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2026 It has been a really good experience. The switch from zoom was a good one and we are happier with this service. Pros I like the ability to link my calendar and schedule meetings with ease. I handle a large book of clients and need to set meetings. Cons I honestly don't have much I do not like. I think teams is the best option for the needs of myself and my team. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We needed a cheaper option with better features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cyrene Joy S. Property Administrator Commercial Real Estate ### "Microsoft Teams- Is it worth it?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 July 18, 2026 Overall, Microsoft Teams is a robust and reliable collaboration platform that streamlines communication, virtual meetings, file sharing, and teamwork within a single workspace. Its seamless integration with Microsoft 365 applications enables teams to collaborate on documents in real time, share information efficiently, and improve overall productivity, making it well suited for both remote and hybrid work environments. Despite its strengths, Microsoft Teams has some limitations. Certain advanced features are only available through higher-tier Microsoft 365 subscriptions, which may not be cost-effective for smaller organizations. New users may also require time to become familiar with its wide range of features and interface, while frequent notifications can sometimes contribute to information overload. In addition, customization options are restricted by organizational policies and administrative settings, limiting the level of personalization available to users. Although Teams includes basic task management capabilities, it does not offer the comprehensive project management features found in dedicated project management software. Overall, Microsoft Teams remains an effective and versatile collaboration tool that enhances communication, teamwork, and operational efficiency. When combined with complementary project management applications, it can provide an even more comprehensive solution for managing projects and supporting organizational success. Pros I have really like Microsoft Teams aside from its convenience to use its easy to access. With regards with communication and meetings with other professional I have easy communication on them, that makes collaboration pn the projects easy by coordinatinating features on the app, you can also assign the calls and filters during meetings also you directly message the concerns on your team members by the teams feature for meeting lauout options which you can different views and layout that will allow you to have an easy view of the meeting without affecting tge pther participants. In terms pf project management its add centralized communication, real time coordination to the team members and easy file sharing for easier project outs on the office. Cons For cons of microsoft teams in terms of money we have higher cost of best features, customer suppor may not always have provide quick solutions ons some concerns, For new users we have difficulty in learning curve on the app, Alot of notifications pops up on the app the app that affects the communication. New users are also have difficulty in file origanizations same with the administrative controls. The Mocrosoft teams area also have limited features on project management tools compare to other project management apps/tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL LeighAnn L. Teacher Education Management ### "Easy to use and stay organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 July 16, 2026 It helps me stay organized and up-to-date on whats going on at my school. I really enjoy that. I can use it on my phone and computer at the same time. Pros It is really easy to use and it is really organized. I love that there are different teams. You can be a part of on teams, which is really helpful when using it within a school setting. I also like that the mobile version is just as easy to use as the desktop version. Cons Sometimes the notifications don’t come through on my phone and I don’t really know why. But that’s the only thing that is a negative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bill L. Vice President of Sales and Operations Information Technology and Services ### "Teams for Small Business - huge success! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Our overall experience with Microsoft Teams has been positive. It has been a reliable tool for communication, meetings, and collaboration, making it easier for teams to stay connected and share information. While it can take some time to get used to all the features and keep things organized, it has been a valuable platform for everyday work. Pros What I like most about Microsoft Teams is how it brings communication, meetings, file sharing, and collaboration together in one place. It makes it easy for teams to stay connected, share updates, and work together efficiently without having to switch between different tools. Cons It can also become difficult to keep chats, files, and conversations organized when working across multiple teams and channels. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Cheaper and more secure - some of our government clients prefer teams. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reasons for choosing Microsoft Teams More secure and government members prefer MS Teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kai Z. realtor Real Estate ### "Review on Microsoft Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 13, 2026 Pros It is a All-in-One Centralized Workspace to combine all different features all together such as dropbox, chatting platform, zoom for video conference etc Cons The application can consume a significant amount of RAM and CPU resources. On older or less powerful laptops, running Teams in the background can noticeably slow down the system, cause the device to heat up, or drain the battery quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Viergela C. ABA Child Day Care Services ### "Reliable for collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2026 Microsoft Teams is a reliable collaboration platform that makes communication and teamwork efficient. While it can sometimes be overwhelming due to notifications and performance issues, its integration with Microsoft 365 and collaboration features make it an excellent tool for work and remote communication. Pros What I like most: •Easy communication through chat, video meetings, and calls in one place. •Seamless integration with Microsoft 365 apps like Word, Excel, Outlook, and OneDrive. •Helpful features such as screen sharing, meeting recordings, and channels for team organization. Cons What I dislike most: •Can be slow or use a lot of computer memory, especially during large meetings. •Too many notifications can become distracting if not managed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS jasmine S. student Marketing and Advertising ### "highly integrated service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 12, 2026 overall i think it's a great team collaboration service and great for team communication that's easy to use. Pros i like that it has all the team collaboration needs integrated together in one app instead of needing many separate ones. Cons i dislike that the video call feature can be a bit hard to navigate through especially when screen sharing. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) the company i work for uses teams services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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