# Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/168668/Microsoft-Teams --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Top alternative Featured Overall rating Based on 10,950 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Centralized team communication hub Integrated team collaboration platform Frequent glitches and crashes Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Teams) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (10,950) VS. [4.6 (14,531)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price $4 Per User, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10,927) Ease Of Use 4.6 (14,521) Value For Money 4.4 (6,675) Value For Money 4.5 (9,373) Customer Service 4.2 (6,426) Customer Service 4.4 (8,445) ## Microsoft Teams alternatives Highest Rated [4.7 (24,053)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,492)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,081)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team communication hub 96% positive reviews out of 1829 Most reviewers indicate communication is streamlined, supporting instant messaging, meetings, and cross-device connectivity for remote and in-office teams. Vishwajeet M Seo Executive, 51 - 200 employees. "Overall, Microsoft Teams is an excellent communication tool that provides businesses with a comprehensive solution for modern workforce communication and collaboration needs." Frequent glitches and crashes 71% negative reviews out of 1105 Most users report bugs and issues, including crashes, login problems, syncing errors, and instability across devices, disrupting workflow. Angus A Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration platform 98% positive reviews out of 1132 Most reviewers describe collaboration as seamless, with real-time document editing, project management, and robust integration across Microsoft apps. Sai S Customer Service Representative, 10,001+ employees. "Teams is a jack of all trades because it makes it super easy to collaborate, communicate, share documents and work on different projects together as a team in real-time without even switching between different platforms." Resource-heavy and slow performance 82% negative reviews out of 735 Most reviewers find performance and speed problematic, citing high memory usage, lag, and slow load times, especially on older devices or poor internet. Pinky K autocad operator, 2 - 10 employees. "Microsoft Teams can be slow and leggy, especially when handling large files or during video conferencing, which can be frustrating for users." Unified file sharing and chat 94% positive reviews out of 716 Most users report file and chat features allow easy document sharing, persistent chat history, and integrated collaboration in one platform. Mamute M Sales and Marketing Specialist, 11 - 50 employees. "With integrated chat,file sharing and access to tools like PowerPoint, Excel and our CRM systems, I can manage entire campaigns, follow up with leads and collaborate with colleagues without skipping a beat." Inconsistent and overwhelming notifications 71% negative reviews out of 469 Most reviewers describe notifications as unreliable, delayed, excessive, and difficult to manage, causing missed messages and distractions. Dhananjay P Full Stack Developer, 11 - 50 employees. "Sometime notification is distracting, and settings section is not so good, it's not easy to find setting that I want." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Screen Sharing 4.5 (2,509) 66.12% of 2509 reviewers that rated this feature as important or highly important Screen sharing helps you present documents, apps, or your desktop during meetings. Reviewers indicate it’s helpful for collaboration, training, and troubleshooting, with options for sharing specific windows or whiteboards. Some users report occasional glitches or confusing controls. Video Conferencing 4.6 (2,478) 67.27% of 2478 reviewers that rated this feature as important or highly important Microsoft Teams offers robust video conferencing for meetings, webinars, and large groups. Reviewers appreciate high-quality video, screen sharing, recording, guest access, and mobile participation, though some mention connectivity issues and a preference for other platforms’ layouts. Mobile Access 4.4 (2,447) 62.93% of 2447 reviewers that rated this feature as important or highly important It gives you the flexibility to join meetings, chat, and access files from anywhere. Some reviewers feel mobile access is convenient and capability-rich, supporting iOS and Android, but note occasional notification syncing issues and limited participant display during meetings. Real-Time Chat 4.7 (2,169) 67.91% of 2169 reviewers that rated this feature as important or highly important With real-time chat, you can instantly connect with colleagues, share files, use emojis, and get immediate feedback. Reviewers appreciate the quick communication, integration with Outlook, presence indicators, search capabilities, and mobile compatibility, though some mention occasional message delays. Real Time Screen Sharing 4.6 (1,102) 67.24% of 1102 reviewers that rated this feature as important or highly important This capability lets you share your screen or specific applications instantly, aiding collaboration, training, and troubleshooting. Users think it’s valuable for remote work, easy to use, and secure, but some mention limited region-sharing options and occasional technical issues. File Sharing 4.4 (1,833) 61.76% of 1833 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Microsoft Teams 101 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Access event or meeting agenda online Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Assign issues and tasks based on availability or required skills Ability to make voice calls within the system Record audio or import/upload audio files Detect speech to highlight frame subjects Use AI to convert voice into text automatically Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Reminders sent via email Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Track interaction history by documenting conversations for contacts Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings It gives you the flexibility to join meetings, chat, and access files from anywhere. Some reviewers feel mobile access is convenient and capability-rich, supporting iOS and Android, but note occasional notification syncing issues and limited participant display during meetings. Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Transmit voice and other information digitally Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills This capability lets you share your screen or specific applications instantly, aiding collaboration, training, and troubleshooting. Users think it’s valuable for remote work, easy to use, and secure, but some mention limited region-sharing options and occasional technical issues. With real-time chat, you can instantly connect with colleagues, share files, use emojis, and get immediate feedback. Reviewers appreciate the quick communication, integration with Outlook, presence indicators, search capabilities, and mobile compatibility, though some mention occasional message delays. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Screen sharing helps you present documents, apps, or your desktop during meetings. Reviewers indicate it’s helpful for collaboration, training, and troubleshooting, with options for sharing specific windows or whiteboards. Some users report occasional glitches or confusing controls. Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Microsoft Teams offers robust video conferencing for meetings, webinars, and large groups. Reviewers appreciate high-quality video, screen sharing, recording, guest access, and mobile participation, though some mention connectivity issues and a preference for other platforms’ layouts. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Computer-based system that allows users to send and receive voice messages Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (10,928) 4.4 Based on 10,928 reviews ## Pricing Value for money 4.4 (6675) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,675) 4.4 Based on 6,675 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6426) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,426) 4.2 Based on 6,426 reviews ## User reviews Overall rating 4.5 Based on 10,950 reviews Filter by rating 5(6372) 4(3526) 3(853) 2(152) 1(47) Mentioned topic Sorted by most recent KR Kristy R. Operations Coordinator Transportation/Trucking/Railroad ### "Microsoft Teams is okay" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 14, 2026 Overall Microsoft Teams is okay. Once I figured out how to customise and sort my Teams and chats it is okay to use. Pros I have found Microsoft Teams to be good for project management. Getting the team set-up for easy collaboration, communication and online meetings. Cons Microsoft Teams can be confusing at times to locate the Team or chat you are looking for. Just when I think I've figured things out an update happens and changes things. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Abhi S. Dispatcher Transportation/Trucking/Railroad ### "Teams, an excellent networking tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2026 Overall excellent experience with Teams. Using it everyday, with easy access and easiness of send messages i truly unbelievable Pros Communication and real time messaging is the main feature. Easily connects the video call and voice calls Cons Sometimes the loading takes time for video calls which needs to be addressed. And also search option should be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Josh L. Senior sales and service advisor Construction ### "The value of Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2026 Overall I have had an outstanding experience with teams. The ability to connect instantly with coworkers as a teams and individual level make it a no brainer for me to continue to pay for the service. No more missed meetings, or late arrivals when everyone is updated prior to with the built in calendar feature. 10 out of 10 Pros The ability to instantly communicate between the whole team, or even just an individual team member. Very easy to use, and customize chats instantly. Collaborating with the teams and managing projects collectively is extremely convenient. Value outweighs the cost. Support on the customer level is second to none. Cons The biggest draw back I could see with teams was due to the size of my company originally. As my team grew it was able to be utilized the way it was intended. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Needed the ability to have access to several essential communication and virtual meeting without the need for several platforms to just between. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Eric B. Senior Estimator Construction ### "Teams for the Win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 11, 2026 Overall, I like Teams quite a bit. It's easy to use and easy to reach out or call someone, especially to see when they're available. Pros Using this to communicate within our team where the majority of us are fully remote has made such a difference in productivity. Cons Sometimes, having the status icon change that allows us to be "monitored" is a bummer and there's no way to change the timeout with when it changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Eric L. Customer Support Consumer Goods ### "Good Team For Sure" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2026 Pros Easy use, great interface and UI. collaborative both in and out of the workplace. Couldn’t say more great things Cons The alerts are annoying. I shudder at the sound of a message because the tone sucks so badly. Needs to change Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Harshul S. Senior. Technical Support Specialist for Network Operations Information Technology and Services ### "Solid email and calendar combo, a bit heavy and cluttered" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Overall it makes day to day work easier because everything is in one place at work. We run standups, client calls and quick huddles without jumping between tools. There are annoyances performance, noisy notifications and mobile quirks but nothing fatal. When it works it speeds up collaboration and reduces email clutter, which I like a lot. I still rely on a few other tools for heavy project tracking, but Teams covers most needs. Would recommend for teams that want a single hub, just expect some setup and learning. Pros I use Teams at work every day and it keeps chats, calls and meetings in one place. Channels make it easy to keep project conversations together so I dont lose context. Video calls are stable most of the time and screen sharing usually works without drama. File sharing with OneDrive links is handy, no more emailing big attachments back and forth. Integrations with calendars and other apps save me time when scheduling and following up. Search finds messages and files quickly so I can grab past info without digging forever. Cons The app can feel heavy and slow on older laptops, it sometimes lags when switching channels. Notifications get noisy if people post a lot, and muting channels is not always obvious. Mobile app misses some desktop features and the layout can be confusing at times. Setting up permissions and private channels took a few tries and some help from IT. Calls sometimes drop or audio glitches happen on bad networks, needs manual fixes. Customizing tabs and apps is useful but also a bit fiddly and inconsistent across teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IL Ilaria L. Assistant Reservation Management Hospitality ### "Great platform for the ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 10, 2026 Been using this platform for long time and except the issue of logging out if not using the app since long time, I could say that is great due to the option of customization. Pros This app is a great platform for internal team communication as well as external. Easy to use and great customization options. Cons A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VD Vasil D. Studente Hospital & Health Care ### "Microsoft Teams: potente per la collaborazione, ma non sempre intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Nel complesso, la mia esperienza con Microsoft Teams è stata positiva, soprattutto per quanto riguarda la collaborazione a distanza. La piattaforma permette di gestire comunicazioni, riunioni e condivisione di file in modo centralizzato, rendendo più semplice lavorare in gruppo o seguire attività scolastiche. Pros La possibilità di avere chat, riunioni e condivisione di file tutto in un’unica piattaforma rappresenta un grande vantaggio, perché semplifica notevolmente l’organizzazione del lavoro e della comunicazione. Non è necessario utilizzare applicazioni diverse per ogni attività, riducendo così il tempo perso nel passare da uno strumento all’altro. Cons L’interfaccia può risultare poco intuitiva, specialmente per chi è alle prime armi, e orientarsi tra team e canali non è sempre immediato. Inoltre, l’applicazione tende a essere piuttosto pesante, causando rallentamenti su dispositivi meno potenti. Anche la gestione delle notifiche può diventare confusa e talvolta eccessiva, disturbando la concentrazione. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kayla W. hr Child Day Care Services ### "Using Teams " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 9, 2026 Good, I have used it for numerous amount of years across different business industries. Easy platform to use Pros The formatting of chats. Also, I like the fact that you can create different channels under a specific team Cons sometimes when i trying to have a teams call I cannot hear the person on the other end, which causes problems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jacob P. Senior Associate Information Technology and Services ### "A Useful Collaboration Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 7, 2026 Overall, Microsoft Teams is a capable collaboration tool with strong productivity features, but its performance and usability issues limit its effectiveness. While the integration with Microsoft 365 and the breadth of communication tools are clear advantages, the inconsistent responsiveness and cluttered interface create friction in daily use. It remains a useful platform, but one that would benefit from improved speed, reliability, and navigation. Pros Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams. Its integration with Microsoft 365 is a major strength, allowing users to access shared files easily and work together in real time. Features like screen sharing, meeting recordings, and live captions add meaningful value to day‑to‑day collaboration. Cons The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings. Notifications are sometimes inconsistent, making it easy to miss updates unless you manually check each thread. As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Popular comparisons [Zoom Workplace vs Microsoft Teams](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams)[Google Workspace vs Microsoft Teams](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace)[Google Meet vs Microsoft Teams](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts)[Slack vs Microsoft Teams](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)[GoTo Meeting vs Microsoft Teams](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams)[Webex Suite vs Microsoft Teams](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex)[TeamViewer ONE vs Microsoft Teams](https://www.capterra.com/compare/168668-194565/Microsoft-Teams-vs-TeamViewer) [Zoho Meeting vs Microsoft Teams](https://www.capterra.com/compare/168668-202121/Microsoft-Teams-vs-Zoho-Meeting)[ClickMeeting vs Microsoft Teams](https://www.capterra.com/compare/157063-168668/ClickMeeting-vs-Microsoft-Teams)[Workplace from Meta vs Microsoft Teams](https://www.capterra.com/compare/168668-168669/Microsoft-Teams-vs-Workplace)[LiveWebinar vs Microsoft Teams](https://www.capterra.com/compare/168668-185599/Microsoft-Teams-vs-LiveWebinar)[Amazon Chime vs Microsoft Teams](https://www.capterra.com/compare/168668-180391/Microsoft-Teams-vs-Amazon-Chime)[FreeConferenceCall.com vs Microsoft Teams](https://www.capterra.com/compare/130969-168668/FreeConferenceCall-com-vs-Microsoft-Teams)[3CX vs Microsoft Teams](https://www.capterra.com/compare/158704-168668/3CX-vs-Microsoft-Teams)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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