--- title: "Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more." source_url: "https://www.capterra.com/p/168668/Microsoft-Teams/" page_type: "product" language: "en" --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,103 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Comprehensive team communication tools Integrated team collaboration hub Frequent glitches and crashes Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Teams) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (11,103) VS. [4.7 (24,163)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $4 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11,080) Ease Of Use 4.6 (14,634) Value For Money 4.4 (6,806) Value For Money 4.5 (9,470) Customer Service 4.2 (6,559) Customer Service 4.4 (8,539) ## Microsoft Teams alternatives [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,644)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,644)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,150)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## FAQs about Microsoft Teams Overview ### What problems does Microsoft Teams solve? Microsoft Teams solves fragmented communication, scattered files, and slow project coordination by combining chat, meetings, screen sharing, shared document editing, and calendar scheduling in one workspace. Remote, hybrid, and cross-functional teams—including IT, marketing, support, education, and project managers—use it to reduce email back-and-forth, preserve chat history, and keep everyone aligned. Answer based on 5012 reviews Overview ### Which roles and teams benefit most from Microsoft Teams? Microsoft Teams benefits project managers, IT teams, software developers, and business leaders who need centralized communication and coordination. Educators and students use it for virtual classes and group work, while operations, finance, and marketing teams rely on chat, meetings, file sharing, and cross-functional collaboration to keep work moving. Answer based on 11078 reviews Overview ### What company size and industries is Microsoft Teams built for? Microsoft Teams is designed for business communications, primarily serving small businesses at 51%, with strong use in Information Technology and Services at 11%. It also supports enterprise organizations at 31% and midsize businesses at 18%, with additional adoption in Computer Software at 7% and Education Management at 5%. Answer based on 11088 reviews Features and Usability ### What are the key features of Microsoft Teams? Microsoft Teams includes core communication features such as chat, channels, video meetings, and screen sharing, which reviewers discuss most often. It also offers differentiators like Outlook calendar integration, meeting recording and transcription, file sharing with Microsoft 365 co-authoring, and role-based access controls for organizing secure team spaces. Answer based on 2572 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Teams starts at $4/user/month for the Essentials plan, with Microsoft 365 Business Standard at 12.5/user/month; both are annual subscriptions that auto-renew. A free version and free trial are available. Reviewers often say Teams feels free when bundled with Microsoft 365, though some small businesses find paid plans expensive. Answer based on 1000 reviews Integrations ### Which third-party tools and platforms does Microsoft Teams integrate with? Microsoft Teams integrates with Microsoft Outlook, Microsoft 365, Microsoft SharePoint, Microsoft Excel, OneDrive, Slack, and Jira, covering email, file storage, collaboration, and project tracking. It also supports over 50 integrations, with catalog options including Adobe Acrobat, Asana, Dynamics 365, GitHub, Google Calendar, and Calendly. Answer based on 3732 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Teams? Microsoft Teams is fairly easy to onboard for everyday users, with many reviewers saying teachers, students, and office staff can start quickly with minimal guidance. Training is available through live online sessions and documentation. Admins, new hires, and less technical users often need more time to learn channels, permissions, and advanced setup. Answer based on 896 reviews Getting Started and Support ### What customer support options does Microsoft Teams offer, and how do users rate the experience? Microsoft Teams offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and quick to respond, especially for setup and technical issues, though others report inconsistent service, longer waits, and more reliance on documentation or community resources for complex problems. Answer based on 130 reviews Security ### How does Microsoft Teams handle data security and access control? Microsoft Teams uses Active Directory integration, single sign-on, multi-factor or two-factor authentication, encryption, and end-to-end encryption. Administrators can manage access, permissions, privacy policies, private channels, and guest access restrictions. Some reviewers note permissions can feel limited or complex, especially for guests, external users, and multi-organization access. Answer based on 1294 reviews ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive team communication tools 96% positive reviews out of 1961 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings, enhancing remote teamwork. Jacob P. Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and crashes 71% negative reviews out of 1143 Most users report bugs and issues such as crashes, login problems, syncing errors, and inconsistent status indicators disrupt workflow. Angus A. Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration hub 98% positive reviews out of 1190 Most reviewers describe collaboration as seamless due to real-time document editing, centralized workspaces, and robust Microsoft 365 integration. Sai S. Customer Service Representative, 10,001+ employees. "Teams is a jack of all trades because it makes it super easy to collaborate, communicate, share documents and work on different projects together as a team in real-time without even switching between different platforms." Resource-heavy and slow performance 83% negative reviews out of 778 Most reviewers indicate performance and speed are hindered by high memory usage, lag, and slow loading, especially on older devices or weak internet. Chitrangna C. Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 769 Most reviewers find file and chat features centralize conversations, simplify file sharing, and support real-time collaboration within one platform. Sven S. Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Inconsistent and overwhelming notifications 72% negative reviews out of 504 Most users comment notifications are unreliable, delayed, excessive, or difficult to manage, leading to missed messages or distractions. Alto D. Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features AI summary Based on 16,058 Meeting reviews Capterra data shows that buyers of meeting software rank the following features as their top priorities: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**44%**) Microsoft Teams supports all three features reviewers rate highest: **Video Conferencing**, **Screen Sharing**, and **Meeting Management**. Together, these capabilities help businesses run virtual meetings, present content clearly, and keep sessions organized, allowing teams to communicate effectively and manage meetings with less friction. Video Conferencing 4.6 (2,564) 68.29% of 2564 reviewers that rated this feature as important or highly important Microsoft Teams offers reliable video meetings with features like background blur, recording, and large participant support. Reviewers appreciate easy guest access, integration with Microsoft 365, and stable performance, though some mention occasional connectivity or interface issues. Screen Sharing 4.5 (2,577) 66.94% of 2577 reviewers that rated this feature as important or highly important You can present your screen, specific windows, or whiteboards to others, making collaboration and presentations easier. Some reviewers find it helpful for remote training and troubleshooting, but a few mention occasional performance slowdowns or confusing controls. Mobile Access 4.4 (2,511) 63.76% of 2511 reviewers that rated this feature as important or highly important Teams helps you stay connected on the go, letting you join meetings, chat, and share files from mobile devices. Reviewers appreciate seamless switching between desktop and mobile, reliable notifications, and full capability access, though a few mention notification sync issues. Collaboration Tools 4.5 (810) 69.51% of 810 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 4.4 (1,894) 62.78% of 1894 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.7 (2,215) 68.58% of 2215 reviewers that rated this feature as important or highly important With this capability, you can instantly message colleagues, share files, use emojis, and see presence status. Reviewers appreciate the speed, search, integration with Outlook and Office 365, and mobile compatibility, though some mention occasional message lag or chat sync issues. Microsoft Teams 101 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agenda Management: Access event or meeting agenda online - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Auto Framing: Detect speech to highlight frame subjects - Automatic Transcription: Use AI to convert voice into text automatically - Availability Indicator: Indication whether a resource is available or protected from allocation - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Group Messaging: Group messaging lets multiple people carry on a group conversation - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Mobile Access: Teams helps you stay connected on the go, letting you join meetings, chat, and share files from mobile devices. Reviewers appreciate seamless switching between desktop and mobile, reliable notifications, and full capability access, though a few mention notification sync issues. - Mobile Screen Sharing: Share screens from your tablet or smartphone - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Voice Transmission: Transmit voice and other information digitally - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Private Chat: Send messages to selected individual(s) from the entire audience - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quizzes: Brief assessments used to measure knowledge and skills - Real Time Screen Sharing: It gives you the ability to share your screen or specific apps in real time, supporting collaboration and remote troubleshooting. Users think the quality is strong and switching presenters is easy, but some wish for more flexible sharing options and note occasional lag. - Real-Time Chat: With this capability, you can instantly message colleagues, share files, use emojis, and see presence status. Reviewers appreciate the speed, search, integration with Outlook and Office 365, and mobile compatibility, though some mention occasional message lag or chat sync issues. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: You can present your screen, specific windows, or whiteboards to others, making collaboration and presentations easier. Some reviewers find it helpful for remote training and troubleshooting, but a few mention occasional performance slowdowns or confusing controls. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Microsoft Teams offers reliable video meetings with features like background blur, recording, and large participant support. Reviewers appreciate easy guest access, integration with Microsoft 365, and stable performance, though some mention occasional connectivity or interface issues. - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Voice Mail: Computer-based system that allows users to send and receive voice messages - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (11,081) 4.4 Based on 11,081 reviews ## Pricing Value for money 4.4 (6806) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,806) 4.4 Based on 6,806 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6559) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,559) 4.2 Based on 6,559 reviews ## User reviews Overall rating 4.5 Based on 11,103 reviews Filter by rating 5(6468) 4(3572) 3(861) 2(154) 1(48) Mentioned topic Sorted by most recent ZS Zachary S. Physical Therapist Health, Wellness and Fitness ### "Better than zoom, easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 31, 2026 Overall it works well and I would likely choose over zoom or skype. I trust Microsoft more than other products Pros I like that you can have multiple people on one call. I like that it is Microsoft so that you can easily transfer files like word or excel and look at them together. We have used it along with zoom and it feels like it is better Cons Haven't had too much help from customer support. I feel that they take a while to answer and sometimes it is important to get feedback right away. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I like Microsoft and being able to collaborate with word and excel and other features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jenna O. Digital Marketing Marketing and Advertising ### "Easy to use, but lacks lag-free video calling and accurate features" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 29, 2026 Pros Easy to use, seamless groupchat management, all-in-one work-place management, file storage, calendar management and video call platform Cons video calls lagged at times, especially when multiple people joined, online/offline feature not accurate half the time, calendar sharing and viewing not as easy to navigate as other competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Luke P. Head of Support Information Technology and Services ### "Brilliant communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 29, 2026 Extremely positive, works all the time, can do everything and more that i need including communication across companies and sharing files as needed. Pros Love the communication options and the ease of use. Great you can have the different channels and then make your own teams as well for comms. Easy to collaborate and really assists with home working. Cons Sometimes the call quality can be a little iffy especially in large calls with a lot of people on camera, but other than that, have nothing bad to say about it, love using teams Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Evan P. Architectural Technologist Architecture & Planning ### "Great team communicative tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 Overall the experience using Microsoft teams has been great. I am able to be more efficient in work by communicating with my colleagues and team with great ease Pros What I like most is it allows me to collaborate and communicate with my team and others in work with extreme efficiency and with a lot of ease Cons I think that Microsoft teams runs very well and I have had no problems with it and there isn’t anything I dislike about it as it all works very well for me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jeana T. Executive Director Health, Wellness and Fitness ### "Microsoft Teams has helped our team communicate better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 28, 2026 Pros My favorite part about using Microsoft Teams is that I can quickly and easily communicate with people without the formality of an email. I like the different functions of a channel vs a chat as well. Cons The hardest part of using Microsoft Teams is setting good personal boundaries so that if other people have different working hours than I do, I don't get pulled into responding around the clock. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) The company I work for made the switch. I was not involved in the decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jose Ramon M. RESPONSABLE S.A.T. Information Technology and Services ### "Mensajería al estilo Microsoft" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 27, 2026 En general es una herramienta versátil y potente y te mantiene en contacto a tiempo real. Puliendo la interfaz y el uso de recursos no tendría que haber ninguna desventaja. Pros Es una aplicación muy útil para tener una comunicación con todo tu equipo, aparte la posibilidad de integración que posee con multitud de aplicaciones. Cons Las desventajas que observo se refiere principalmente al uso de memoria RAM y a la poca limpieza de la interfaz que a veces no puedes interpretar bien si posees muchos canales. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sai Keerthi U. Marketing Lead Information Technology and Services ### "Best tool for team communication and simple to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Pros It's a best tool for team communication and collaboration. It's vey easy to use and schedule meetings. They offer good customer support as well whenever we needed. This tool offers recording option during calls. I like this feature. Because, if I miss any important notes during meetings because of multiple works. Then, I simply start recording during that meeting and recap after getting free time. Cons Sometimes, the app is getting stuck when 10-12 applications are running in the background. I felt little difficult to find out the past conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Piyusha P. CSO Hospital & Health Care ### "Excellent collaboration platform for remote and hybrid teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 My overall experience has been very positive. Microsoft Teams has made collaboration easier by bringing communication, meetings, and document sharing into a single platform. It has improved team productivity and works well for both daily communication and virtual meetings. Despite a few minor performance issues, it remains one of the best collaboration tools I’ve used. Pros The seamless integration with Microsoft 365 is the biggest advantage. I like that I can chat, join meetings, share files, and collaborate on documents without switching between multiple applications. The meeting features, screen sharing, and channel-based communication help teams stay organized and productive. Cons The application can occasionally feel slow, especially when switching between multiple teams or channels. Notifications can also become overwhelming, and finding older conversations can sometimes be difficult if there are many active chats. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jamie P. Designer Building Materials ### "The go to app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 25, 2026 My overall experience with Microsoft Teams has been very positive. It provides a reliable, all-in-one platform for communication, collaboration, meetings, and file sharing, making it easy to keep teams connected whether working remotely or in the office. The integration with Microsoft 365 is a major strength, allowing documents to be shared and edited collaboratively without leaving the app. It's intuitive to use, highly customisable, and scales well for organisations of different sizes. While performance can occasionally slow on older hardware and large workspaces can become cluttered, the productivity benefits and collaboration features make it an excellent solution for day-to-day teamwork and project management. Pros Microsoft Teams makes communication and collaboration simple by bringing chat, meetings, file sharing, and project discussions into one place. It integrates well with Microsoft 365, making it easy to work on documents together in real time and keep everyone aligned. The interface is straightforward, it's highly customisable with channels and apps, and it offers excellent value for organisations already using Microsoft's ecosystem. It's reliable for both day-to-day communication and managing projects across remote or hybrid teams. Cons The desktop app can occasionally feel resource-intensive, especially on older devices, and notifications can sometimes be inconsistent or overwhelming without careful configuration. Finding older conversations or files isn't always intuitive, and as more apps and channels are added, navigation can become cluttered. While overall collaboration is excellent, managing large numbers of teams and channels could be more streamlined. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reasons for choosing Microsoft Teams I chose Microsoft Teams because it provides a more complete collaboration platform for day-to-day work. Beyond video meetings, it combines chat, file sharing, team channels, project collaboration, and deep integration with Microsoft 365 in a single application. This reduces the need to switch between multiple tools and makes it easier to keep communication, documents, and meetings organised in one place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Internal Auditor Banking ### "Essential communication tool for any company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall Teams is essential to my job as someone who works remotely. It’s easy to use and it has been a positive experience. Pros As a remote worker, Teams allows me to communicate with co-workers in other cities via instant messages and virtual meetings. It also allows my company to easily store shared logs and documents so that they are accessible to employees in all of our locations. Cons When I have set up Teams meetings via teams (instead of via Outlook) there is a glitch that occurs - the meeting reminder that I set automatically changes to “no reminder” after I create the meeting so meeting attendees do not receive a 15 reminder before the meeting starts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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