# Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/168668/Microsoft-Teams --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Top alternative Featured Overall rating Based on 10,986 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Centralized real-time communication hub Integrated project collaboration platform Frequent glitches and instability Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Teams) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (10,986) VS. [4.7 (24,075)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $4 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10,963) Ease Of Use 4.6 (22,630) Value For Money 4.4 (6,706) Value For Money 4.5 (15,210) Customer Service 4.2 (6,456) Customer Service 4.4 (13,474) ## Microsoft Teams alternatives [4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,561)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,529)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,091)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized real-time communication hub 96% positive reviews out of 1931 Most reviewers find communication reliable, supporting instant messaging, meetings, and easy information sharing across teams. Adelia M Senior Field Service Engineer, 201 - 500 employees. "Microsoft Teams has provide our team with very reliable communication and information sharing tools that ensure free flow of information during projects." Frequent glitches and instability 71% negative reviews out of 1133 Most users report bugs and issues, including crashes, login errors, syncing failures, and unreliable status indicators. Angus A Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated project collaboration platform 98% positive reviews out of 1176 Most users report collaboration is seamless, with real-time document editing, integrated tools, and organized channels. Zack R Public Relations Specialist, 201 - 500 employees. "Microsoft Teams has collaboration tools that help us bring everyone together on one working space making it possible to work together on projects in real time." Resource-heavy and slow performance 82% negative reviews out of 761 Most reviewers describe performance and speed as sluggish, with high memory usage, lag, and slow loading on older devices. Amjad J Technical Support, 51 - 200 employees. "Slow Performance, Teams can be slow to load and can cause delays in communication and collaboration." Unified file sharing and chat 94% positive reviews out of 751 Most users comment file and chat features simplify teamwork, enabling quick sharing, editing, and organized conversations. CANDICE P Account's officer, 2 - 10 employees. "You appreciate structure and clarity, and Teams gives you that organised channels, easy file sharing, and a clean way to keep work, messages, and meetings connected." Overwhelming and unreliable notifications 72% negative reviews out of 496 Most reviewers indicate notifications are inconsistent, delayed, excessive, and difficult to manage, causing missed messages. Alto D Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Screen Sharing 4.5 (2,526) 66.35% of 2526 reviewers that rated this feature as important or highly important This aspect helps you present documents, apps, or your desktop during meetings. Reviewers appreciate its flexibility, whiteboard integration, and privacy controls. They like recording options and multi-user collaboration, though some mention occasional glitches, confusing controls, or lag on certain devices. Video Conferencing 4.6 (2,501) 67.57% of 2501 reviewers that rated this feature as important or highly important Microsoft Teams offers robust video conferencing for meetings, webinars, and remote collaboration. Reviewers appreciate high-quality video, screen sharing, background blur, and easy guest access. Some users report occasional connectivity or interface issues, but most find it reliable for large and small groups. Mobile Access 4.4 (2,459) 63.07% of 2459 reviewers that rated this feature as important or highly important You benefit from full Teams functionality on your mobile device, including meetings, chat, file sharing, and notifications. Some reviewers find mobile access essential for remote work and appreciate smooth transitions between desktop and mobile. A few mention notification syncing issues and limited participant display. Real-Time Chat 4.7 (2,179) 68.06% of 2179 reviewers that rated this feature as important or highly important With this capability, you stay instantly connected with colleagues for quick discussions, file sharing, and feedback. Reviewers appreciate the seamless integration with Outlook, presence indicators, mobile compatibility, and fun elements like emojis and GIFs. Some mention occasional message delays or chat update issues. Real Time Screen Sharing 4.6 (1,103) 67.18% of 1103 reviewers that rated this feature as important or highly important It gives you the ability to share your screen instantly for meetings, training, and troubleshooting. Users think it’s valuable for remote work, collaboration, and presentations. They like options to share specific apps or windows, but some wish for better region sharing and smoother performance on all devices. File Sharing 4.4 (1,849) 62.03% of 1849 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Microsoft Teams 101 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Access event or meeting agenda online Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Assign issues and tasks based on availability or required skills Ability to make voice calls within the system Record audio or import/upload audio files Detect speech to highlight frame subjects Use AI to convert voice into text automatically Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Reminders sent via email Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Track interaction history by documenting conversations for contacts Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings You benefit from full Teams functionality on your mobile device, including meetings, chat, file sharing, and notifications. Some reviewers find mobile access essential for remote work and appreciate smooth transitions between desktop and mobile. A few mention notification syncing issues and limited participant display. Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Transmit voice and other information digitally Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills It gives you the ability to share your screen instantly for meetings, training, and troubleshooting. Users think it’s valuable for remote work, collaboration, and presentations. They like options to share specific apps or windows, but some wish for better region sharing and smoother performance on all devices. With this capability, you stay instantly connected with colleagues for quick discussions, file sharing, and feedback. Reviewers appreciate the seamless integration with Outlook, presence indicators, mobile compatibility, and fun elements like emojis and GIFs. Some mention occasional message delays or chat update issues. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen This aspect helps you present documents, apps, or your desktop during meetings. Reviewers appreciate its flexibility, whiteboard integration, and privacy controls. They like recording options and multi-user collaboration, though some mention occasional glitches, confusing controls, or lag on certain devices. Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Microsoft Teams offers robust video conferencing for meetings, webinars, and remote collaboration. Reviewers appreciate high-quality video, screen sharing, background blur, and easy guest access. Some users report occasional connectivity or interface issues, but most find it reliable for large and small groups. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Computer-based system that allows users to send and receive voice messages Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (10,964) 4.4 Based on 10,964 reviews ## Pricing Value for money 4.4 (6706) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,706) 4.4 Based on 6,706 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6456) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,456) 4.2 Based on 6,456 reviews ## User reviews Overall rating 4.5 Based on 10,986 reviews Filter by rating 5(6389) 4(3542) 3(856) 2(152) 1(47) Mentioned topic Sorted by most recent Denis M. Recruiter Financial Services ### "A massive resource hog, not bad if you're already in the Microsoft ecosystem" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 28, 2026 It feels like Microsoft tried to pack way too many features into a single application without optimizing how it actually runs. It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a client, I will almost always choose Google Meet over this. It is a necessary tool if your company forces you to use the Microsoft stack, but it definitely needs better optimization Pros Having chats, video calls, and shared files all in one place is convenient, especially if your entire company is already deeply tied to the Microsoft Office ecosystem. It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up Cons The desktop application is a massive resource hog. If you are working on an older or slightly weaker PC, just having Teams open in the background will slow your whole machine down. The UI is also quite clunky and unintuitive. Even though I like the idea of Power Automate, actually building those integrations is surprisingly complex and not user-friendly at all. Also, for video calls, it just isn't as reliable — Google Meet runs much smoother and is way more stable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeff R. Project Manager Construction ### "Great for team collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 27, 2026 Overall I find this a great way to keep in contact with my team and I am constantly finding new features. Pros I like using Microsoft Teams because it is an easy and efficient way to keep in touch with my team. We are able to collaborate on and manage projects no matter where we are in the world. Cons It did take some time to get used to how to use it. I am not sure if i am even using it to its full potential right now because I am still learning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Trying to catch up to Slack, but not as reliable E-Learning ### "Promising Slack clone but getting bloated" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 25, 2026 Pros The amount of integrations and tie-ins with the rest of the M365 suite is superb. I mainly use M365 copilot to search teams for pertinent information. Cons The software itself - it has all sorts of constant, nagging bugs. Freezing, crashing, video stops working - audio stops working. All sorts of issues with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Hollie G. Office Manager Construction ### "Could use some updates" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 24, 2026 Overall I was not a huge fan of Microsoft Teams with all the bugs & crashes, I much prefer using email and Google drive/workspace to share information. Pros It was an ok way to communicate with team members at my old workplace. I liked the ability to add tabs of information for everyone to see & share as needed. Cons It had a lot of bugs and was always crashing or not working properly especially during a call and other times with just normal chat features. Ran very slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Drew L. SR SYS Admin Consumer Goods ### "A Solid Team Collab Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2026 It's been solid - I love that everything is encrypted, and that means that we can chat securely, about things that are sensitive. Pros I love the fact that you can securely collaborate with your teammates using encrypted chat, from a trusted company. It allows us to collab securely, while also maintaining communication effectively. There are plenty of customization options, its easy to use, and it's a solid client for the low price. Helps make project management a breeze. Cons Sometimes the updates can break the client, or occasionally take away features that may have been useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lauren P. VP, Sea Production Entertainment ### "A Go‑To Hub for Chat, Meetings, and Files" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2026 Overall, Teams is a solid, reliable tool that gets the job done. It takes a little time to get used to, but once your team finds a rhythm, it’s a great all-in-one hub, specially if you’re already in the Microsoft ecosystem. Pros Teams is really convenient if you’re already using Microsoft 365. Chat, meetings, calls, and files all live in one place, which makes collaboration easy. The integration with Outlook and OneDrive is a big plus for scheduling and sharing docs, and channels help keep conversations organized by team or project. Cons It can get overwhelming if you’re in a lot of teams or channels, and notifications need some fine-tuning. File organization isn’t always intuitive since everything runs through SharePoint, and there can be occasional lag during large meetings or screen sharing. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Wanted to work more within the 365 Suite Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DN David N. IT Operations Manager Computer Software ### "The gold standard for businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2026 Overall for businesses its understandable way it's the standard. Functionality wise, it works as needed for instant private/group messaging and video conferencing. Integrations are widely available if you need to connect it to any 3rd party applications. Its modern and feature full but the definition of business/corporate. Pros Comes included with every M365 subscription/plan and allows chat and video conferencing. The overall meeting function works as expected and UI is pretty straightforward and easy to navigate. During a call you can screenshare, chat, or transfer files if needed. Chat UI is pretty clean and has all of the most common functions. Ton of 3rd party app integrations available which is nice. Cons Teams channels are the worst thing ever. Its confusing to manage and buried under a separate section that you have to dig into to get to that chat. It's kind of confusing when you want to start an ad-hoc meeting and customize the meeting settings ahead of time. It's also supper annoying that it always ask you how your Teams experience was after every single meeting/call. The active/away status is unreliable. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Microsoft Teams Slack was an additional cost and Teams is already included in your M365 subscription package. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marc R. Digital Media Specialist Education Management ### "Seamless Interconnectivity " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 24, 2026 Pros Teams made it easy to move seamlessly between chat, meetings, file sharing, and collaboration without switching platforms. Having conversations tied directly to channels and shared documents helped keep projects organized and provided clear context, especially for ongoing work. Cons \- Inconsistent file experience: Files lived in SharePoint under the hood, which was powerful but not always intuitive, especially for users unfamiliar with how Teams and SharePoint connect. - Chat sprawl: Conversations could become fragmented across channels, private chats, and meetings, making it harder to track decisions over time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. cynthia r. Clinician Mental Health Care ### "Pro Teams please" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Teams has been one of the ways to communicate and networks with those at my job. Management prefers communication through teams Pros I have used teams for team meetings to help with team collaboration. I have also used teams to facilitate training and to meet with clients virtually. Teams is easy to use and cost efficient. Cons Teams has been lagged mainly due to my internet connection not teams itself. Internet based applications can sometimes have those issue due to connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tiana S. Lawyer Law Practice ### "Teams - great usability" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 23, 2026 Pros We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together Cons To our knowledge, there is still no ability to create "office hours" so that phone calls go directly to voicemail at night and on weekends. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Popular comparisons [Zoom Workplace vs Microsoft Teams](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams)[Google Workspace vs Microsoft Teams](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace)[Google Meet vs Microsoft Teams](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts)[Slack vs Microsoft Teams](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)[GoTo Meeting vs Microsoft Teams](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams)[Webex Suite vs Microsoft Teams](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex)[TeamViewer ONE vs Microsoft Teams](https://www.capterra.com/compare/168668-194565/Microsoft-Teams-vs-TeamViewer) [Zoho Meeting vs Microsoft Teams](https://www.capterra.com/compare/168668-202121/Microsoft-Teams-vs-Zoho-Meeting)[ClickMeeting vs Microsoft Teams](https://www.capterra.com/compare/157063-168668/ClickMeeting-vs-Microsoft-Teams)[Workplace from Meta vs Microsoft Teams](https://www.capterra.com/compare/168668-168669/Microsoft-Teams-vs-Workplace)[LiveWebinar vs Microsoft Teams](https://www.capterra.com/compare/168668-185599/Microsoft-Teams-vs-LiveWebinar)[Amazon Chime vs Microsoft Teams](https://www.capterra.com/compare/168668-180391/Microsoft-Teams-vs-Amazon-Chime)[FreeConferenceCall.com vs Microsoft Teams](https://www.capterra.com/compare/130969-168668/FreeConferenceCall-com-vs-Microsoft-Teams)[3CX vs Microsoft Teams](https://www.capterra.com/compare/158704-168668/3CX-vs-Microsoft-Teams)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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