--- title: "Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more." source_url: "https://www.capterra.com/p/168668/Microsoft-Teams/" page_type: "product" language: "en" --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a cloud-based communication and collaboration platform that brings together chat, video meetings, voice calling, file sharing, and app integration in one workspace. Businesses use it to connect employees across offices, remote locations, and frontline sites without switching between tools. Teams supports real-time document co-authoring with Word, Excel, PowerPoint, and other Microsoft 365 apps directly within the platform. It also includes cloud calling, meeting recording, live transcription in over 30 languages, breakout rooms, and live events for up to 10,000 attendees. Built-in security features include end-to-end encryption for chats, calls, meetings, and files. IT administrators can manage compliance, governance, and user settings from a centralized console. Microsoft Teams is suited for organizations of all sizes across healthcare, education, retail, manufacturing, and government, including frontline workers, educators, and enterprise teams. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,158 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Centralized team communication hub Integrated team collaboration platform Frequent glitches and stability problems Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://www.g2.com/products/microsoft-teams/claim_requests/new?auto=true) Rating Breakdown 4.5 +− Features4.4 Value for Money4.4 Ease of Use4.4 Customer Service4.2 Rating Breakdown 4.5 Features4.4 Value for Money4.4 Ease of Use4.4 Customer Service4.2 ## Microsoft Teams Reviewers Verdict Updated September 2026 AI summary - Microsoft Teams is a strong fit for medium to large organizations seeking an all-in-one platform for communication and collaboration. - Its main advantage is deep integration with Microsoft 365, enabling real-time chat, file sharing, and meetings within a unified workspace. - Teams helps distributed workforces stay organized, conduct virtual meetings, and manage projects efficiently from anywhere. - Some key downsides are heavy system resource use, frequent notifications, occasional bugs, and a learning curve for new users. - It works best for companies invested in the Microsoft ecosystem but may frustrate those needing lighter tools or simpler notification management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (11,158) VS. [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $4 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11,135) Ease Of Use 4.0 (14,671) Value For Money 4.4 (6,853) Value For Money 4.2 (9,503) Customer Service 4.2 (6,607) Customer Service 4.0 (8,572) ## Microsoft Teams alternatives [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,681)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,711)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,173)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## FAQs about Microsoft Teams Overview ### What problems does Microsoft Teams solve? Microsoft Teams solves fragmented workplace communication, scattered files, version-control confusion, and slow meeting coordination by combining chat, channels, video calls, shared documents, and calendar scheduling in one workspace. Remote teams, IT support, project managers, educators, and cross-functional departments benefit most by reducing email overload, speeding decisions, and keeping project information accessible. Answer based on 5029 reviews Overview ### Which roles and teams benefit most from Microsoft Teams? Microsoft Teams benefits project managers, executives, IT teams, and software professionals who need centralized communication and fast collaboration. Educators and students use it for virtual classes and file sharing, while business, marketing, and operations teams rely on it for meetings, cross-functional coordination, and keeping projects moving across distributed workplaces. Answer based on 11132 reviews Overview ### What company size and industries is Microsoft Teams built for? Microsoft Teams is designed for business communications, with strongest adoption among small businesses at 51% and Information Technology and Services at 11%. It also serves enterprises at 31% and midsize businesses at 18%, with common use across Computer Software at 7% and Education Management at 5%. Answer based on 11142 reviews Features and Usability ### What are the key features of Microsoft Teams? Microsoft Teams includes core communication features like chat, video conferencing, meetings, and screen sharing, plus collaboration tools such as channels, file sharing, and meeting recording. Differentiating features include Outlook calendar sync, Microsoft 365 integrations, breakout rooms, and role-based permissions for organizing teams and controlling meeting access. Answer based on 2579 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Teams starts at $4/user/month for the Essentials plan, while Microsoft 365 Business Standard costs 12.50/user/month; both are annual subscriptions that auto-renew. A free version and free trial are available. Reviewers often say Teams feels free when bundled with Microsoft 365, but some small businesses find paid tiers expensive. Answer based on 1004 reviews Integrations ### Which third-party tools and platforms does Microsoft Teams integrate with? Microsoft Teams integrates with Microsoft Outlook, Microsoft 365, Microsoft SharePoint, Microsoft Excel, OneDrive, Jira, Trello, and Slack. It supports over 250 integrations overall, spanning collaboration, file management, productivity, and project tracking, with additional catalog connections that include Adobe Acrobat and AWS services. Answer based on 3760 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Teams? Microsoft Teams is fairly easy to onboard for most employees, teachers, and students, especially those already using Microsoft 365. Training is available through live online sessions and documentation. Reviewers say everyday users learn basic meetings, chat, and file sharing quickly, while admins and less technical users often need more time for setup, channels, and advanced features. Answer based on 898 reviews Getting Started and Support ### What customer support options does Microsoft Teams offer, and how do users rate the experience? Microsoft Teams offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as knowledgeable, fast, and helpful during setup or troubleshooting, especially through chat and live assistance. Still, some report hard-to-reach agents, documentation-heavy help, inconsistent follow-through, and slower service depending on plan level. Answer based on 133 reviews Security ### How does Microsoft Teams handle data security and access control? Microsoft Teams uses Active Directory integration, single sign-on, multi-factor or two-factor authentication, encryption including end-to-end encryption, and admin-managed permissions for teams, channels, and guest access. Reviewers also note access control can feel limited or confusing for guests, external users, and multi-organization account switching, and defaults may require careful configuration. Answer based on 1296 reviews ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team communication hub 96% positive reviews out of 1996 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings supporting remote and hybrid teams. Jacob P. Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and stability problems 71% negative reviews out of 1149 Most reviewers describe bugs and issues such as crashes, login errors, syncing failures, and inconsistent status indicators disrupting workflow. Angus A. Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration platform 98% positive reviews out of 1203 Most reviewers describe collaboration as seamless, citing real-time document editing, centralized workspaces, and strong Microsoft 365 integration. Zack R. Public Relations Specialist, 201 - 500 employees. "Microsoft Teams has collaboration tools that help us bring everyone together on one working space making it possible to work together on projects in real time." Resource-heavy and slow performance 83% negative reviews out of 794 Most reviewers find performance and speed problematic, noting high memory usage, lag, and slow loading, especially on older devices or poor internet. Chitrangna C. Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 786 Most users report file and chat features enable easy document sharing, persistent chat history, and efficient group collaboration in one platform. Sven S. Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Overwhelming and inconsistent notifications 73% negative reviews out of 516 Most users report notifications are either excessive, delayed, or unreliable, making it difficult to manage alerts and avoid missing important messages. Alto D. Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features AI summary Based on 16,177 Meeting reviews Capterra data shows that buyers of meeting software rank the following features as their top priorities: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**45%**) Microsoft Teams supports all three of the features reviewers rate most important: **Video Conferencing**, **Screen Sharing**, and **Meeting Management**. Together, these capabilities help businesses host live discussions, present content clearly during calls, and keep meetings organized, allowing teams to communicate effectively and make decisions faster. Video Conferencing 4.6 (2,596) 68.68% of 2596 reviewers that rated this feature as important or highly important Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, and meeting recording. Some reviewers find it reliable and easy for remote collaboration, though a few mention connectivity or interface issues and wish for smoother guest access. Screen Sharing 4.5 (2,608) 67.25% of 2608 reviewers that rated this feature as important or highly important This aspect helps you present documents, apps, or your desktop during meetings. Reviewers indicate it’s helpful for collaboration, training, and troubleshooting, with options for sharing specific windows or whiteboards, but some note occasional performance lags or confusing controls. Mobile Access 4.4 (2,538) 63.99% of 2538 reviewers that rated this feature as important or highly important You can stay connected and productive on the go using Teams’ mobile app. Some users say mobile access is convenient for meetings, chats, and file sharing, and like seamless device switching, though a few report notification syncing issues or limited participant display. Collaboration Tools 4.5 (832) 70.19% of 832 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing 4.4 (1,909) 62.91% of 1909 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.7 (2,228) 68.76% of 2228 reviewers that rated this feature as important or highly important With this capability, you can instantly connect with colleagues, share files, and get rapid feedback. Reviewers appreciate the quick communication, presence indicators, fun emojis, and integration with Outlook and Office 365, though some mention occasional message delays or chat sync issues. Microsoft Teams 101 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agenda Management: Access event or meeting agenda online - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Auto Framing: Detect speech to highlight frame subjects - Automatic Transcription: Use AI to convert voice into text automatically - Availability Indicator: Indication whether a resource is available or protected from allocation - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Group Messaging: Group messaging lets multiple people carry on a group conversation - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Mobile Access: You can stay connected and productive on the go using Teams’ mobile app. Some users say mobile access is convenient for meetings, chats, and file sharing, and like seamless device switching, though a few report notification syncing issues or limited participant display. - Mobile Screen Sharing: Share screens from your tablet or smartphone - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Voice Transmission: Transmit voice and other information digitally - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Private Chat: Send messages to selected individual(s) from the entire audience - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quizzes: Brief assessments used to measure knowledge and skills - Real Time Screen Sharing: It gives you the ability to collaborate live by sharing your screen, specific apps, or documents. Users think this is valuable for remote work, training, and troubleshooting, but some wish for more flexible sharing options and note occasional lag or compatibility issues. - Real-Time Chat: With this capability, you can instantly connect with colleagues, share files, and get rapid feedback. Reviewers appreciate the quick communication, presence indicators, fun emojis, and integration with Outlook and Office 365, though some mention occasional message delays or chat sync issues. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: This aspect helps you present documents, apps, or your desktop during meetings. Reviewers indicate it’s helpful for collaboration, training, and troubleshooting, with options for sharing specific windows or whiteboards, but some note occasional performance lags or confusing controls. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Microsoft Teams offers seamless video meetings with features like screen sharing, background blur, and meeting recording. Some reviewers find it reliable and easy for remote collaboration, though a few mention connectivity or interface issues and wish for smoother guest access. - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Voice Mail: Computer-based system that allows users to send and receive voice messages - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (11,136) 4.4 Based on 11,136 reviews ## Pricing Value for money 4.4 (6853) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,853) 4.4 Based on 6,853 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6607) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,607) 4.2 Based on 6,607 reviews ## User reviews Overall rating 4.5 Based on 11,158 reviews Filter by rating 5(6501) 4(3587) 3(866) 2(156) 1(48) Mentioned topic Sorted by most recent AN Anonymous User Marketing Coordinator Marketing and Advertising ### "Best platform for team communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 19, 2026 Great platform for team collaboration and easy to use, it does glitch occasionally but overall it is worth it. Pros Microsoft teams is easy to use and is great for team collaboration with the group features and extensions available Cons Sometimes Microsoft glitches and does not let me access the platform for 5 or so minutes which is frustrating Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mikael M. Sales Engineer Information Technology and Services ### "Helps to Make Technical Part of Sales Easier to Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2026 I am switching constantly between technical conversations and customer conversations, and Teams provides me with one workplace for this task. Screen sharing feature is especially useful when you need to show someone your solution or explain the problem. Pros Teams allows easy connection not only with your colleagues and internal teams, but with your customers too. I use this service to communicate regarding product discussion, demo, tech issues, so the presence of all these features in one place makes it really comfortable. Moreover, it is great how well it integrates with other Microsoft products we are using. Cons It can be hard sometimes to manage all those conversations, when you are trying to talk simultaneously with several customers and your internal team. Important messages can easily get lost in this mess of channel communications, and the number of notifications can be disturbing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tara H. Finance and Administrative Officer Non-Profit Organization Management ### "Microsoft Teams - Great software for meetings, helping to bring teams together!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 17, 2026 My overall experience with Microsoft Teams has been positive. It allows our team to meet virtually at a low cost, which is vital for our organization! Pros Microsoft Teams is our team's go-to for online meetings. The subscription is already included in our M365 service, so the cost is perfect for a small non-profit that works to keep their overhead as low as possible. It's easy to use, so the learning curve is minimum. It allows us to work together to collaborate, meet together for team update meetings (which is vital for a fully remote with staff across the world), helps to streamline project management, and has great customization options such as filters and virtual backgrounds. Cons Microsoft's customer service/support leaves much to be desired. Most often, they deny any widespread issues or any issues at all, trying to blame the user, only to find out that there was in fact an issue, they just did not report it. I've very rarely been given actual help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sophie C. Human Resources Hospitality ### "Great Tool for Team Collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 15, 2026 My overall experience with Microsoft Teams has been positive. It provides a convenient and efficient way to communicate, collaborate, hold virtual meetings, and share documents with coworkers. I particularly appreciate having communication and Microsoft 365 tools accessible in one platform. . While there can be a learning curve and the number of notifications and features can sometimes feel overwhelming, Teams is generally user-friendly once you become familiar with the system. With proper organization and communication guidelines, Microsoft Teams can be an effective tool for improving productivity, teamwork, and communication within an organization Pros Microsoft Teams can provide a more organized and efficient way to communicate and collaborate with my team. Cons Can be overwhelming: The number of features, chats, channels, and notifications can make the platform feel complicated. File organization can be confusing: Files stored across Teams, SharePoint, and OneDrive may sometimes be difficult to locate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Austin O. IT Support Engineer Mechanical or Industrial Engineering ### "Great communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 14, 2026 Overall it has been good. We don't have everything 'turned on' per say, but even in our environment it works well. Pros Team collaboration and team communication are our primary uses for Microsoft Teams, and it does very well for those. Cons Teams is great for our collaboration and communication needs. Then if we need to troubleshoot anything the Teams Admin center has a t of information to be able to help us out too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VK Venkatadri K. System Integration Tech. Information Technology and Services ### "Effective Communication Tool Hindered by High RAM Usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 13, 2026 Using Microsoft Teams fundamentally changes how work gets done by consolidating chat, video calls, calendar scheduling, and document editing into a single dashboard. It successfully eliminates the need to switch between separate communication tools (like Slack) and conferencing software (like Zoom Pros What I like most about Microsoft Teams is how easily it fits into my daily workflow. Since it connects natively with Word, Excel, and Outlook, I can co-edit files directly inside a chat window without constantly switching applications. It acts as a solid all-in-one hub—combining quick messages, organized project channels, and reliable video calls so my team doesn't have to bounce between three different apps just to get work done. Cons What I like least about Microsoft Teams is that it can feel bloated and resource heavy. It occasionally lags or freezes when running alongside other large applications. Additionally, navigation can get cluttered when managing multiple project channels and external accounts at once Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nikitha Y. AI Proposal Intern Computer Software ### "Reliable platform for team communication and collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2026 My overall experience with Microsoft Teams has been positive. The Ease of Use makes it convenient to communicate with colleagues and participate in meetings, while Team Communication and Team Collaboration support day-to-day teamwork. The platform's Customization Options provide flexibility for organizing teams, channels, notifications, and workflows. It can also support Project Management by bringing project discussions, meetings, files, and updates together. Although managing multiple conversations can sometimes be overwhelming, I believe Teams provides good Value for Money for organizations that need an integrated communication and collaboration platform. Pros Microsoft Teams is easy to use and provides good value for money for professional communication and collaboration. Team Communication is convenient through chat, meetings, calls, and file sharing, while Team Collaboration makes it easier to work with colleagues and keep project discussions organized. The platform also provides useful Customization Options for managing teams, channels, notifications, and communication preferences. Its features can support Project Management by keeping conversations, files, meetings, and project-related updates in one place. Cons The number of features and options can sometimes make Teams feel overwhelming, especially for new users. Managing multiple teams, channels, chats, and notifications can also become difficult when there is a high volume of communication. Some Customization Options may require time to understand and configure properly. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Erika R. operador de sistemas informaticos Information Technology and Services ### "Una forma fàcil de mantenerse en conectado" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 12, 2026 En general tuve buena experiencia con Teams y lo utilice bastante en el trabajo diario. Para soporte era pràctico para comunicarse y resolver incidencias, aunque oscasionalmente me reportaban problemas de conexiòn o sincronizaciòn del calendario con el outlook Pros Facilita mucho la comuniciòn entre usuarios y otros equipos, especialmente para resolver dudas rapidamente y hacer reuniones o llamadas sin tener que usar varias herramientas Cons A veces presentaba problemas de conexiòn, sincronizaciòn o rendimiento, y algunas funciones podian resultar un poco confusas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Sunil J. Lead Business Analyst Information Technology and Services ### "MS Teams a Reliable and Efficient Work Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2026 Microsoft Teams serves as a central engine for our team's day-to-day work. The unified file access, seamless O365 ecosystem connection, and reliable communication channels significantly streamline our cross-departmental workflows. Pros 1\. Easy and user friendly in org chat. 2. Easy to create groups and have project specific channels. 3. Easy integration with O365. That helps to have all the shared documents are available as per your need. 4. Great calling feature. Easy calling and have great call clarity. 5. Easy integration with other MS tools such as Agents, Visio, OneDrive, SharePoint etc. 6. Good recording and transcript feature. Cons 1\. High CPU/RAM resource consumption during large video meetings or constant use. This makes your system lag. 2. Notification alerts across multiple active channels can get cluttered without precise custom settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leidymar M. Social Media Manager Marketing and Advertising ### "Highly integrated and reliable collaboration platform for professional team communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2026 My overall experience has been highly positive because Microsoft Teams serves as a very reliable hub for my professional freelance communication. It effectively combines text chat, video conferencing, and live file collaboration in one single place, keeping my project workflows well structured. Pros What I like most about Microsoft Teams is its comprehensive integration with the entire Microsoft office ecosystem, which makes sharing files very smooth. The audio and video quality during large client meetings is highly stable, and the channel structure allows for perfectly organized text chat discussions. Cons What I like least about Microsoft Teams is that the application can be quite heavy and consume a lot of computer memory, occasionally slowing down older laptops. Additionally, the user interface can sometimes feel slightly cluttered and confusing for brand new users to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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