# Collect.chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Collect.chat Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/168676/Collect-chat --- # Collect.chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Collect.chat ## What is Collect.chat? Collect.chat is a chatbot tool that helps you capture leads, feedback, appointment bookings, and more — directly from your website, fully automated, 24/7. Build your chatbot using a simple interface, customize its appearance to match your brand, and add it to any website, including WordPress, Shopify, and more. Connect it with tools like Google Sheets, Zapier, and Mailchimp to streamline your workflow. Get real-time email alerts for new responses and access powerful analytics to track drop-offs, enhance user experience, and make smarter decisions. ## What is Collect.chat used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $19 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Collect.chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://micro.company/&name=Collect.chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Collect.chat 4.6 (43) VS. [4.3 (6,965)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (43) Ease Of Use 4.2 (10,417) Value For Money 4.5 (42) Value For Money 4.3 (6,458) Customer Service 4.5 (41) Customer Service 4.1 (5,767) ## Collect.chat alternatives Highest Rated [4.7 (2,800)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168676/Collect-chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Collect.chat 24 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Provides a channel for team members to share media files, communicate, and work together Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.3 (43) 4.3 Based on 43 reviews ## Pricing Value for money 4.5 (42) Free Version [View pricing plan details](https://www.capterra.com/p/168676/Collect-chat/pricing/) Free $0.00 It includes: - 100 Responses per month - 3 Forms - 1 Workspaces - Response insights Lite $19.00 Flat Rate,Per Month It includes: - 1000 Responses per month - 10 Forms - 1 Workspaces - Response insights - Partial Responses - Advanced Questions - Logical Jump Standard $39.00 Flat Rate,Per Month It includes: - Unlimited Responses per month - 25 Forms - 3 Workspaces - Responses Insights - Partial Responses - Campaign Tracking - Advanced Questions - Logical Jump - Phone Number OTP Validation - Webhook Integration - Native 3rd Party Integrations - Notification Email Routing - Remove Collect.Chat Branding - Custom Domain - SEO Optimisation - Team Collaboration Unlimited $199.00 Flat Rate,Per Month It includes: - Unlimited Responses per month - Unlimited Forms - Unlimited Workspaces - Responses Insights - Partial Responses - Campaign Tracking - Advanced Questions - Logical Jump - Phone Number OTP Validation - Webhook Integration - Native 3rd Party Integrations - Notification Email Routing - Remove Collect.Chat Branding - Custom Domain - SEO Optimisation - Unlimited Team Members Value for money 4.5 (42) 4.5 Based on 42 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (41) 4.5 Based on 41 reviews ## User reviews Overall rating 4.6 Based on 43 reviews Filter by rating 5(28) 4(13) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Ogochukwu O. YouTuber, Forex Trader Marketing and Advertising ### "The Best Website Chatbot Tool For Lead Generation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 3, 2021 Having the ability to collect leads from a tool like Collect.Chat without having to pay a dime in the beginning is a huge turn-un. So, no need of running ads to get leads and so on, because with Collect.Chat I'd probably get them in bulk. Pros They offer a 100% free plan, where I could use the tool without making subscriptions. Also, on my website, my visitors hardly sign up or subscribe to my blog through my website pop ups, but instead they prefer signing up through my chatbot, and not because it was a chatbot, but because it looks very agile and attractive to click-on, and currently, with the help of Collect.Chat, I've collected more than 6,000 email leads from my website visitors. Cons The chatbot is automated, you set it up the way you want it to be, you can call it your goal, maybe to collect leads like emails, phone numbers or maybe to enable visitors to subscribe to your social media handles. So, in general, it is not a human chatbot but an automated one created by you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sheikh S. CEO Computer Software ### "Awesome Chatbot to collect leads in your website " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 20, 2020 Overall I am satisfied. It does the job and provides value for the money. Totally no brainer for lead collection in landing page Pros 1\. Primarily Liked the interface and simplicity 2. There are tons of Free templates available for different industries. 3. No brainer for a beginner. For us, we started with a template for software company and edited the template to work on it. 4. Has an integration with Zapier and Google calendar. Cons 1\. No complaint but, UX could be a little better. If there was an onboarding video right after sign up then I could get an idea before using it. 2. They should have more integration. I hope they are working on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS John S. Sr. Marketing Manager Information Technology and Services ### "Good Value for the Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 4, 2020 The bot would have converted visitors well, we started using it before we really had something specific to market... Pros Easy to set up and link to our site. No problems at all. Cons None really. For the functionality we purchased it did a fine job. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Indradeep K. Head - India Sales and Business Development | Member - Core Management Team Financial Services ### "Very useful App - ( with a couple of key drawbacks)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 3, 2019 Pros Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp. Pricing is quite competitive if your responses are less per day Cons Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available. While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version. I for one are hesitating to go paid, till i can try out the advanced features. I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Marketing and Advertising ### "Great automated chat tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2018 Overall I'm very satisfied Pros I really like the ease of use. It is very simple to set up new automations. Cons Some features I'd like to have are not there (such as incremental lead capture) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Abhishek K. Digital Marketing Lead ### "Richer in User experience Best for Lead Generation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 13, 2018 comparing to other chatbots. This one collected more leads. The software experience tends users to engage into it Pros It motivated users that gives leads more A clean chatbot user interface Faster auto-conversation Cons Pricing is bit high Could not predict how secure it is...(Hope you will reply for this) Needs to add more intergration platform such vtiger etc... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2018 Hi Abhishek, Thanks for your review. Our chatbot solution is completely secure. The data is securely stored in Microsoft Azure Cloud. You can integrate to Vtiger using Zapier. More details here - https://help.collect.chat/article/show/57696-zapier If you need further assistance, please write to care@collect.chat. Regards, Team Collect.chat AU Anonymous User Marketing & PR Hospitality ### "Very easy to use and great support with any questions. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 29, 2018 Pros Easy to use, nice design, it really helps to interact with our potential buyers with all the tools it offers. Cons Well ... can't come up with anything. It is easy to use, maybe there were some questions, but I could easily find the answers if I would click a little more or Google it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Marc W. Magician ### "What a great chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 24, 2018 It delivers LEADS...a LOT! Pros It delivers leads LEADS and LEADS!!! Works like a charm, it's easy to setup and you're flying in a day! Cons A steep price for extra features! But it works great and you can try it out for free...what more do you need? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Camille A. Web Developer ### "Implemented collect.chat on client websites for lead generation." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2018 This might also replace the need of surveys, forms, quiz builder like outgrown, landing pages, contact forms. Pros Collect.chat has a clean user interface, easy to install as it requires zero coding knowledge to integrate with your website, and has a lot of potential. It also offers a free plan to get you started. Cons Limitation on the responses per month and the data storage in days, would love for them to up it up a bit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ronald W. Manager ### "Neat logic and design. But clumsy as not much measure to minimize the repeated answer." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 27, 2018 Pros Functional and not cause much burden on computer/phones' resources. Lagging was not very obvious. Smooth experiencing is good for building interest on the product. Cons Not eye catching button to let customers initiate the chatbot. If the button could be made bouncing or associated any other animations , the effectiveness of the chatbot would be much greater Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168676/Collect-chat/reviews/) Popular comparisons [SurveyMonkey vs Collect.chat](https://www.capterra.com/compare/168676-253516/Collect-chat-vs-SurveyMonkey)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)