# Collect.chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Collect.chat the right Customer Experience solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168676/Collect-chat/reviews --- Collect.chat 4.6 (43) [View alternatives](https://www.capterra.com/p/168676/Collect-chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Collect.chat Ease of use 4.7 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ogochukwu O. YouTuber, Forex Trader Marketing and Advertising Used the software for: 6-12 months ### "The Best Website Chatbot Tool For Lead Generation" November 3, 2021 5.0 Having the ability to collect leads from a tool like Collect.Chat without having to pay a dime in the beginning is a huge turn-un. So, no need of running ads to get leads and so on, because with Collect.Chat I'd probably get them in bulk. Pros They offer a 100% free plan, where I could use the tool without making subscriptions. Also, on my website, my visitors hardly sign up or subscribe to my blog through my website pop ups, but instead they prefer signing up through my chatbot, and not because it was a chatbot, but because it looks very agile and attractive to click-on, and currently, with the help of Collect.Chat, I've collected more than 6,000 email leads from my website visitors. Cons The chatbot is automated, you set it up the way you want it to be, you can call it your goal, maybe to collect leads like emails, phone numbers or maybe to enable visitors to subscribe to your social media handles. So, in general, it is not a human chatbot but an automated one created by you. Review Source Indradeep K. Head - India Sales and Business Development | Member - Core Management Team Financial Services Used the software for: I used a free trial ### "Very useful App - ( with a couple of key drawbacks)" January 3, 2019 5.0 Pros Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp. Pricing is quite competitive if your responses are less per day Cons Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available. While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version. I for one are hesitating to go paid, till i can try out the advanced features. I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there. Review Source VR Verified Reviewer Co-founder and CEO Used the software for: Less than 6 months ### "I've had a nice experience. The site is useful, but it just need a few improvements and debuging" January 23, 2018 3.0 the automatization of the lead info collection Pros That im being able to collect leads information without depending on a person interaction, and the personalization Cons That it doesnt have an API in order to integrate actions directly from the form-chat. That would save a lot of time and effort for us! Review Source Response from Micro.company January 24, 2018 Hi there, We are currently in the process of setting up integrations to other platforms. Please mail care@collect.chat and tell us which platform you are looking to integrate the data to. Regards, Collect.chat Team Abhishek K. Digital Marketing Lead Used the software for: 1-2 years ### "Richer in User experience Best for Lead Generation" June 13, 2018 5.0 comparing to other chatbots. This one collected more leads. The software experience tends users to engage into it Pros It motivated users that gives leads more A clean chatbot user interface Faster auto-conversation Cons Pricing is bit high Could not predict how secure it is...(Hope you will reply for this) Needs to add more intergration platform such vtiger etc... Review Source Response from Micro.company June 25, 2018 Hi Abhishek, Thanks for your review. Our chatbot solution is completely secure. The data is securely stored in Microsoft Azure Cloud. You can integrate to Vtiger using Zapier. More details here - https://help.collect.chat/article/show/57696-zapier If you need further assistance, please write to care@collect.chat. Regards, Team Collect.chat Carol N. Digital Marketing Consultant Used the software for: Less than 6 months ### "Have been using it for about a month and got over 10 leads. Our agency is tiny so that's huge. " January 23, 2018 5.0 Pros I like that it was easy to set up and it was free. I had the bot up and running in less than 30 minutes. I also like that it's easy to change something if I have to. Cons I don't like the fact that I can't have different scripts for different answers, like I recently learned I can do on Landbot. However, I still like Collect.chat UI way more so I'm going to stick with you guys. Thank you for everything! Really good product. Review Source Response from Micro.company January 24, 2018 Hi Carol, Thanks for your feedback! I just wanted to let you know that you can give different questions based on the user answers. This feature is called Logical Jump. https://docs.collect.chat/#/logical\_jump Regards, Collect.chat Team Anushrut K. Expense Management Consultant Used the software for: Less than 6 months ### "Wanted an automated webchat to collect leads. Collect.chat was my answer!" January 23, 2018 5.0 Pros Intuitive Interface Kickass UI UX Features that stand out as compared to other webchats in the market Cons Inability to add a human photo in the chat icon instead of the flat design face More customization features required Pricing a tad bit high Review Source Response from Micro.company January 24, 2018 Hi Anushrut, Thanks for your feedback. Just letting you know that, we have added the option to add any photo to the chat avatar in the dashboard. Regards, Collect.chat Team Ramesh R. Director, C.E.O Computer Software Used the software for: Less than 6 months ### "The experience has been wonderful." January 23, 2018 4.0 Pros The chat bot does not have a branding logo. The backend interface is very interactive to use. The chat bot is faster than I expected. Cons I would like it if the software allowed real time chatting when online along with the chat bot. Chatbot pops out on every page of the website. I would like it if it can be controlled. Review Source Pratik K. Lead Project Manager Used the software for: Less than 6 months ### "I have loved my experience of Collect-chat. It has helped my website users contact me better" January 23, 2018 5.0 Pros \- I loved the increase in visitors contacting through the website. I did not get any visitor contacting me through my website before. I needed some kind of a chatbot that would look good and also get all the information that I needed from a visitor, so that I can contact him/her. Review Source Sheikh S. CEO Computer Software Used the software for: Less than 6 months ### "Awesome Chatbot to collect leads in your website " April 20, 2020 5.0 Overall I am satisfied. It does the job and provides value for the money. Totally no brainer for lead collection in landing page Pros 1\. Primarily Liked the interface and simplicity 2. There are tons of Free templates available for different industries. 3. No brainer for a beginner. For us, we started with a template for software company and edited the template to work on it. 4. Has an integration with Zapier and Google calendar. Cons 1\. No complaint but, UX could be a little better. If there was an onboarding video right after sign up then I could get an idea before using it. 2. They should have more integration. I hope they are working on it. Review Source Vidhya T. Co-Founder Used the software for: 6-12 months ### "easy to use, user-friendly" January 23, 2018 4.0 Pros user-friendly, colours of website are soothing. easy to design, create forms. easy to collect data. Loved using it Cons sometimes data doesn't get download, problems with creating chat box, need little improvement in website Review Source NP Nareshkumar P. Chief Executive Officer Used the software for: Less than 6 months ### "This helps me to improve and also to grow my business.Great service. Thank you the wonderful service" January 25, 2018 5.0 Pros This gives instant reply to the customers. This software is easy to use and also user friendly. This helps to improve business and we also changed our free version to paid version to our customers. Thank you for the best software Cons You can increase the number of chat limits for every month. Also brand your software.so that everyone will come to know that what the software is. Review Source aP aparna P. developer Used the software for: 6-12 months ### "Very good chat bot . end user friendly" January 23, 2018 5.0 Pros \-looping & jumping of the questions. -provided multi themes -nice& simple layout -Can create multiple questions Cons Please provide a user dashboard for updating the account, Also provide settings to updated the email template. For analytics - please add option to search entire month & shown the result in the grapgh. Review Source RS Rekha S. Owner Used the software for: Less than 6 months ### "I was astonished by how a simple collect chat feature can add a big difference to my website!" January 23, 2018 4.0 Pros I think Ease of use, simple interface, good customer support, user friendly easy to follow website with instructions are the most important pros Cons I think Lack of customisation, reporting features, ability to track individual user level details is very limited.. these could be my least favourites Review Source CA Camille A. Web Developer Used the software for: Less than 6 months ### "Implemented collect.chat on client websites for lead generation." April 28, 2018 5.0 This might also replace the need of surveys, forms, quiz builder like outgrown, landing pages, contact forms. Pros Collect.chat has a clean user interface, easy to install as it requires zero coding knowledge to integrate with your website, and has a lot of potential. It also offers a free plan to get you started. Cons Limitation on the responses per month and the data storage in days, would love for them to up it up a bit. Review Source PK Paul K. Art Director Design Used the software for: Less than 6 months ### "Great and easy to integrate with a website " January 23, 2018 5.0 Ease collecting feedback. Compared with setting up forms, this is extremely easy to setup and use. Pros Ease of integration with my website code Ease of setting up the questions Ease of accessing feedback from the submission Cons I would like control of position in my website, i.e Control over the z-index positioning I would also like in future to have access to a level of customization i.e Maybe change the colors and font in the pop-up modal Review Source VR Verified Reviewer Digital Marketing Specialist Used the software for: Less than 6 months ### "It's fine for basic stuff, but with time it could be really great." January 23, 2018 4.0 It gives a personal touch to our website and some potential customers have already gave their e-mail adresses, which is a great lead generation method. Pros Since it's web based, it's really easy to use and it generates the code automatically, that I have to paste into my website to use it. The builder is really straightforward and I like the graphics. The whole branding of collect.chat is great, that is why I chose to pursue with a subscription, I have the lite version which is quite enough for us at the moment. Cons I had an issue, where I wanted an Invoice to the company name I am buying for, but that was not possible. That was really frustrating, since I bought it for our company. It needs more features, but overtime it could become a great alternative for some basic customer service stuff. Review Source Ritu A. Content Writer Used the software for: 6-12 months ### "Nice Way to Interact With My Visitors" January 23, 2018 5.0 Pros It provides me the 24\*7 presence online without actually being present there. And my website's visitors do feel the connection after chatting with my pre-loaded q/a data. Cons I wish to see the respondent's mail id automatically, which is not at present available with this software. Review Source AL Alvin L. eCommerce Integration Specialist Accounting Used the software for: 1-2 years ### "Works well and does the job." January 23, 2018 4.0 Captured leads effectively. Pros We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us. Cons It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page. Review Source JS John S. Sr. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Good Value for the Price" March 4, 2020 5.0 The bot would have converted visitors well, we started using it before we really had something specific to market... Pros Easy to set up and link to our site. No problems at all. Cons None really. For the functionality we purchased it did a fine job. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Review Source AT Akshi T. Operations Executive Education Management Used the software for: Less than 6 months ### "The user experience is great. " January 23, 2018 5.0 Pros The user experience is great. The customization options available helps to match it with the website theme. Also, features like Zapier integration are very useful. Also, if you don't have Zapier integration as a part of your free plan, you can easily download the responses as a csv file. Logical jumps are innovative as you can easily branch out your conversation based on your users reply. Also, the ease of usability makes it one of the best chatbot. Cons Since, analyzing the chatbot conversations can be hard, I would like to have at least 50 complete conversations in the free plan. This is because I could then analyze the performance of the chatbot and then buy a plan that suits my business needs better. Having the maximum chat limit increased to 50 would help me get an insight about how are the users interacting with my chatbot and do I need to use logical jumps or not. Review Source VR Verified Reviewer Marketing & PR Hospitality Used the software for: Less than 6 months ### "Very easy to use and great support with any questions. " May 29, 2018 5.0 Pros Easy to use, nice design, it really helps to interact with our potential buyers with all the tools it offers. Cons Well ... can't come up with anything. It is easy to use, maybe there were some questions, but I could easily find the answers if I would click a little more or Google it. Review Source JO Joe O. Owner Used the software for: 6-12 months ### "Easy to use and implement " January 23, 2018 4.0 Pros Easy to use and see results from websites instantly. We added it to our website and in our web apps and people started responding right away! Cons Wish it was a bit more flexible and responsive to answers and questions. Ex: if a customer chooses Yes show XYZ vs if they say no skip or show ABC Review Source Response from Micro.company January 24, 2018 Hi Joe, Thanks for your feedback. We actually have a feature that allows conditional branching. It's called Logical Jump. Kindly see here https://docs.collect.chat/#/logical\_jump Regards, Collect.chat Team VR Verified Reviewer Growth Hacker and Inbound Marketer Used the software for: 6-12 months ### "An engaging lead generation solution for websites" January 24, 2018 4.0 Pros The interface is really clean and comprehensive, which allows you to configure and publish your widget within minutes from signing up for the service. It does what it's supposed to do really well and can work as a good source for lead generation on a website. Cons There's nothing I don't like about Collect.chat, but it would be really interesting to include more triggers for the conversation to start (e.g. button click, number of page views, etc.) as well as more options for customization in terms of the look and feel of the widget. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great automated chat tool" September 18, 2018 5.0 Overall I'm very satisfied Pros I really like the ease of use. It is very simple to set up new automations. Cons Some features I'd like to have are not there (such as incremental lead capture) Review Source David E. Growth Engineer Used the software for: Less than 6 months ### "Onboarding was smooth, Had some issues post instillation." January 23, 2018 3.0 Nothing in particular Pros I liked the simplicity and ease of use of the product. It also has minimal features which could be a good thing if that is what you are looking for. Cons After setting up this app on my site, I would get emails when users would begin a chat, but i would try to login to the portal and it never did work. It would just load and load and load. Too bad. Review Source Response from Micro.company January 24, 2018 Hi David, Thanks for your feedback. Kindly send the issue you faced when accessing the dashboard to care@collect.chat and we shall we have the matter resolved. Regards, Collect.chat team Similar Products Featured ## Related categories [Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.