--- title: "Factorial Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Factorial the right Human Resources solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/" page_type: "reviews" language: "en" --- Factorial 4.3 (320) [View alternatives](https://www.capterra.com/p/168685/Factorial-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Factorial Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews GV Gert V Board MemberFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Factorial gives us transparency and overview of recruiting processes at all times and allows us to seamlessly track employee development with interviews, feedback and all necessary data.“ June 25, 2025 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Occasional UI bugs pop up during self-assessments, and permissions feel restrictive when trying to view detailed squad setups.“ August 25, 2026 SW Sheen W Product ManagerMedia Production, 51 - 200 employeesUsed the software for: 1-2 years. “I love that you can see the organization chart so visually, and the team calendar to easily see when team members are going on holiday.“ June 18, 2025 Marc S Operations DirectorOutsourcing/Offshoring, 11 - 50 employeesUsed the software for: Less than 6 months. “There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents.“ March 23, 2026 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Its interface is also very clean and clear.“ June 22, 2026 Dana P CVOMVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “We have emergency differential which we could not make work with their clock in/clock out system.“ April 25, 2026 GV Gert V Board MemberFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Factorial ensures optimal collaboration between the recruiting department and the teams.“ June 25, 2025 Francisco V CFOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys.“ September 30, 2025 ## Showing most helpful reviews Showing 1-25 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaylie D. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "The best in personnel management" March 11, 2025 5.0 I use Factorial daily because it allows me to centralize my employee information, it facilitates tracking worked hours, absences, and vacations. Also for performance evaluation, feedback, and goal setting. Pros Factorial is a comprehensive platform that streamlines and automates various processes related to personnel management. It has a modern design, ease of navigation, and automates many administrative tasks. Cons I don't find any negative elements to highlight in the use of this tool. Review Source WC Wilber C. HR Business Partner Real Estate Used the software for: 2+ years ### "HR Business Partner & Data Analyst" November 21, 2024 4.0 After more than 2 years of experience with Factorial, I can say that it is totally positive. The team has been always available and the product development has been incredible. Product recommended for SMEs to facilitate employee cycle experience with a very good UX for both employees and Admin. Pros Continuous improving with new features since day one Account manager dedicated and able to provide support effectively Competitive pricing for an HRIS Cons Leak of integration with Payroll providers (Zucchetti in Italy) that does not provide a full simplification on this stream Roadmap at the very beginning was defined by the company and client requests are difficult to be prioritize Customization based on country specificities are a plus but something difficult to standardize from a multi-country management point of view (i.e. all elements should be aggregate reporting) Switched from [Remote](https://www.capterra.com/p/211639/Remote/) Full integration between Payroll and Time off/tracking system Review Source RB Roberto B. CEO Marketing and Advertising Used the software for: 2+ years ### "Illegal price doubling with no notice and ignoring support requests" October 21, 2025 1.0 I’ve been a Factorial customer for years. Recently, my subscription price doubled without any prior notice or consent. I reached out multiple times (Oct 10, 11, 14) to clarify the issue before renewal — no one replied. Only after escalating and threatening legal action did \[sensitive content hidden\] , an account manager, respond briefly to say my “discount expired.” No acknowledgment of the missing notice or consent, and no resolution since. Under German law, unilateral price increases without explicit consent or direct notice are generally not valid. Yet Factorial has ignored my messages while continuing to charge the higher amount. Extremely disappointing experience from a company that promotes itself as people-first. Pros It used to be cheap and good value for Money. But the quality of support overshadows the positives... Cons Support is horrible, particularly \[sensitive content hidden\] from German team which continued to ignore request besides illegal actions by factorial. Review Source DM Deborah M. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "There is no other option besides Factorial! " December 2, 2024 5.0 Above and beyond experience with Factorial :) Pros I absolutely love all of the options Factorial has. Excel has nothing on Factorial! Factorial can do it all! Cons Not finding out about Factorial sooner! I would have made the switch earlier! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Factorial has many more options! I would have made the switch earlier! Review Source HK Harris K. Managing Partner Staffing and Recruiting Used the software for: 2+ years ### "Save more quality time and manly efforts" June 24, 2024 4.0 Provides actionable insights facilitating effective decision making. Gives employees more control over their information, performance analytics and learning management saving time and boosting accountability. Pros There is clarity in performances analysis through the digitized system offers from Factorial. Has highly integrative features for running business smoothly and professionally. It is a huge step forward towards digitization of HR tasks to achieve organized culture and high productivity to an organization. Cons I did not like the customer support especially during implementation. Integration was not easy too. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) The pricing tells it all. Am saving much more by adapting Factorial. Review Source SV Steven V. Chair Hospitality Used the software for: 6-12 months ### "Avoid Factorial. A terrible experience !" January 16, 2024 1.0 This is honestly the worst experience we have ever had with a software vendor, there were commitments made that money would be refunded whilst the company were not delivering, these were never followed through. My honest advice is unless you are a very small business is to stay away from this company. This is my personal opinion based on my personal experience and may not be representative of your experience. Pros Nothing, I personally feel "ripped off" by factorial and personally question their business ethics. Cons Our experience with Factorial was absolutely terrible, over the first six months we had four different success managers, (they did not seem to be able to retain their people) - to add to that the product was grossly over sold, only for us to find out when it came to implementation that promised features were not available. The support is slow, getting any support outside of Europe is near impossible. Any complaints were met with promises that we never delivered upon. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Based on promises made by the vendor for the product function Review Source LG Lotte G. Senior Technical Project Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Easy Staff Managment Through Factorial" May 11, 2022 5.0 As of now, the Factorial Application is running smoothly and meeting all desired expectations in my business unit. Staff is much pleased with the software as they no longer need to visit my office to submit their leave forms physically as the application enables them to request these through the system. Likewise, never missed my tasks and not had any arguments with my subordinates with regard to their day-offs. All the above achievements emerged thanks to Factorial Software. You will never regret owning this software because this will help to save your human assets in the company. Pros One of the best aspects of the Factorial app is its handy Dashboard. This provides a great helicopter view to senior staff with regard to identifying many activities such as upcoming events, pending tasks, upcoming holidays, and community posts. The Dashboard is in blocked shape with enlarged text, which helps users to quickly capture the eyes of the user without missing any activity! Furthermore, the users can easily install many user-friendly applications that integrate with Factorial through a few clicks. Some of the great features you can enjoy using these apps are Goals, reviews, surveys, training and etc. Another superb plus point is users can integrate the mailboxes, including outlook. If somebody thinks this is an exaggeration; I must tell you that you should try their free version before purchasing this! You will surely be mesmerized by your output! Cons So far, I did not experience any issues, since I have been using limited features yet but there are many other areas to capitalize on. There are abundant capabilities this App has but I am yet to experience any misbehaves of this app. In a nutshell, there are literally zero issues for me as of now! Reason for choosing Factorial I tried to reach customer service through a few emails and calls but no response! Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) It is very simple and does not meet the expectations of mine and our business unit Review Source CB Christoph B. COO Hospitality Used the software for: 1-2 years ### "Easy and user friendly " March 29, 2026 4.0 Self explanatory and integration work was minimal - can be fine tuned by teams themselves without too much involvement from experts Pros User friendly and easy to implement billing solution. Known for mid-sized companies and intuitive to set up despite various configuration possibilities Cons Not easy to integrate across multiple countries but a solid stand-alone solution for one market or entity in itself. Review Source SW Sheen W. Product Manager Media Production Used the software for: 1-2 years ### "Amazing to use!" June 18, 2025 5.0 Pros The UI, ease of use and the entire experience on the platform is seamless. I love that you can see the organization chart so visually, and the team calendar to easily see when team members are going on holiday. It adds transparency to the team. It is a one-platform-fits-all solution for HR issues. Cons Goal setting can be improved. Think user journey from when a company has a new joiner and the different milestones that person faces, like the first quarterly OKR setting etc. This entire journey can be made proactive. Review Source FB Folashade B. Teacher Author E-Learning Used the software for: Less than 6 months ### "Factorial Review " May 30, 2025 4.0 I find recruitment features useful for streamlining hiring processes, managing job postings, and tracking candidates. Pros This product is great for training a new employee as it indicates one step at a time. With this product, new employees can be trained step by step, which we found to be very helpful. Cons It's way too easy and it's not quick enough to navigate through. Needs additional features to get business moving faster. Review Source DC Daniele C. Project Manager Financial Services Used the software for: 6-12 months ### "Good for starters, not so good for enterprise" May 20, 2025 4.0 Pros It's ease of use and the user friendly interface help the HR team to set the software without the help of external teams Cons It's UI come with a lack of flexibility, for complex organizations it can't replicate all the company processes Review Source KS Kayla S. Program Director Child Day Care Services Used the software for: Less than 6 months ### "Great Software" June 1, 2025 5.0 The interface made everything user friendly and easy to get through. Getting my team on was just as simple. Pros The ease of use after setting up payroll made it super simple. The team was all able to learn it together ask questions and be able to navigate swiftly. Cons The load times were the only thing but that could have been the shared internet. Overall great user experience. Review Source SB Stephanie B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Factorial is Fabulous! " May 21, 2025 5.0 Pros Factorial was extremely easy to use. It was appealing to the eye and helps increase productivity. The program was a breath of fresh air compared to others I’ve used. Cons I don’t have any negative comments About the factorial product. Everything has been just as described. Review Source SB Sunil B. Area Manager Retail Used the software for: Less than 6 months ### "Great HR tool!" May 26, 2025 4.0 Overall, happy and satisfied for the purposes that this is being used in my context which is for the human resources application for time and attendance control, absence control and documentation channel. Pros User friendliness of the platform is a great! Easy to access and navigate and the constant update makes it worth a try! Cons Customer service could certainly be better as oftentimes it ranges from best to worst service provided! Review Source CS Carlos S. Quality engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "The ideal HR platform." October 21, 2024 5.0 With a daily use of the app, it’s easy to understand and domain the app. Pros The easy WAY to Manage all of your team calendar and absences. Cons Some errors related with Alerts from updates Review Source SP Stephanie P. CS Team Lead Textiles Used the software for: 2+ years ### "Easy and Efficient " September 12, 2024 5.0 My overall experience with Factorial has been great. It's a friendly tool that makes handling leaves and absences simple and hassle-free. Pros What I liked most about Factorial is its user-friendly interface for managing absences and leaves. It’s also great for checking the work calendar and tracking check-ins and check-outs. The platform is very intuitive and easy to use, making everyday tasks straightforward and efficient. Cons I didn't encounter any significant flaws with Factorial; it worked smoothly for my needs. Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "Factorial REVIEW" June 3, 2023 4.0 The software proved to be a reliable and user-friendly solution for HR management. Its comprehensive features provided valuable tools for handling various HR tasks efficiently. From managing employee data and leave requests to facilitating performance evaluations and document storage, Factorial offered a holistic approach to HR processes. Pros There were several aspects of Factorial that I found particularly appealing. One of the things I liked most was its comprehensive HR management features. Factorial offered a wide range of functionalities, including employee onboarding, time-off management, document management, and performance evaluations. This all-in-one platform made it convenient for businesses to centralize their HR processes and streamline their operations. Additionally, I appreciated the user-friendly interface and intuitive navigation of the software, which made it easy to navigate and utilize its various features. Cons There were a few aspects of Factorial that I found less favorable. One area that I liked least was the limited customization options. While the software provided a solid foundation for HR management, there were certain aspects that couldn't be customized according to specific business needs. This lack of flexibility might be a drawback for organizations requiring highly tailored HR processes or unique workflows. Offering more customization options would have allowed for a more personalized experience for different businesses. Review Source CT Claudia T. Customer Service agent Textiles Used the software for: 2+ years ### "Great HR tool" September 6, 2024 5.0 My experience with Factorial has been really positive. It’s easy to navigate, and it helps streamline HR tasks, making everything more efficient for our team. Pros What I like most about Factorial is how easy it makes managing HR tasks. From tracking time off to handling employee data, everything is organized and straightforward, saving a lot of time and effort! Cons I honestly don’t have any negative comments about Factorial. It’s been a smooth and efficient tool for managing HR tasks, and it’s worked well for our team so far! Review Source VR Verified Reviewer partner success manager latam Consumer Services Used the software for: 6-12 months ### "All hr information Conected in one platform" June 10, 2020 4.0 for me it is a great HR Platform, because you can manage everything in one tool! even if you are from the HR Department, or an user (employee) that self manage their neccesities. Pros it's easy to use. to ask for a free day it's quick, because your manager receive an alert to be approved or denied, you can control the schedules of all the employees, vacations, the exact hours an employee has worked. Also, all the information of all the employees in one hand. Cons I think it is necessary to find another way to control attendance, either by synchronizing with a work tool to avoid forgetting to record worker attendance. In my case, I had to set a daily alarm to remember to fill it. Review Source VT Veronica T. marketing executive Information Technology and Services Used the software for: Less than 6 months ### "User-friendly HR software" May 6, 2022 5.0 Pros I like Factorial as it's a very simple and intuitive software. From the employee perspective, I think it's pretty valuable because all the documents are arranged in an orderly manner, and it's possible to upload files both from laptop and mobile devices. The dashboard gathers all the relevant information in one place so it's super easy to stay up to date with the events of the company. Cons I haven't tried yet the integration with LinkedIn because Factorial is currently working to release an update, and I am really curious to examine this aspect (as a marketing executive, it's important to me that I can link the two platforms in order to enhance employee engagement) Review Source CD Carmen D. PMO Computer Software Used the software for: 6-12 months ### "A great solution SMO" August 13, 2020 5.0 GREAT! You need to improve customer services / services desk sometime tickets get loss. Pros the UX/ UI, how easy is to start with setting and documents to be uploaded. Cons When a release is done, we experience several bugs and then we need to figure our what happens. Time tracking, we can't add different work schedules, besides 40-20 hours, e.g. we don't have m-t full day and Friday half day. Signature process som time is quite complicated, I know all this things are a work in progress, and so far I really like / love your solution! Reason for choosing Factorial as mentionces before, for ths UX / UI and the easy setting up. And also the company roadmap. Review Source SPH Sophie Paige H. HR Business Partner Hospitality Used the software for: 1-2 years ### "Organising and bringing team together!" August 13, 2020 5.0 Every part of the process has been great: The onboarding, support and the constant available videos, articles and content really prove that Factorial are the best in the sector! Pros What I like most about Factorial is obviously how user friendly it is for our employees, our team managers and ourselves as administrators. This is not only useful for organising fair time off for holidays but it also allows team members to check in on who and when fellow colleagues are here - therefore helping them plan projects etc. The social side: making visible different events on the dashboard such as team outings, birthdays, events etc.. Cons How we currently are using Factorial, all the features are apt for us. Review Source SG Serena G. Executive Assistant Computer Software Used the software for: 2+ years ### "Factorial easy and clean approach to HR" January 20, 2021 4.0 Absolutely positive! Pros Time tracking and Time off management Easy to use Cons In the TASKS section when you create a form you can't decide the order of tasks Reason for choosing Factorial Easy and inexpensive Review Source VR Verified Reviewer maria Design Used the software for: I used a free trial ### "excellent" February 16, 2023 5.0 great, helped me a lot with my time. Pros It helps me to better organize my time with my day to day life. Cons I don't have anything like that that I like less. Reason for choosing Factorial for being a well-rated app. Review Source JG Jordi G. HR Team Leader EMEAR Management Consulting Used the software for: Less than 6 months ### "New User Feedback" October 13, 2020 4.0 Pros I really liked the ease of use of the software. You have many options and the configuration is more comfortable. There are some aspects to improve but in general the application is very positive. Cons The fact of not being able to play with the dashboard design. It is important to be able to maintain the corporate colors and designs and not just the logo. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.