# Factorial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Factorial the right Human Resources solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168685/Factorial-HR-Software/reviews --- Factorial 4.4 (312) [View alternatives](https://www.capterra.com/p/168685/Factorial-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of Factorial Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews GV Gert V Board MemberFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Factorial gives us transparency and overview of recruiting processes at all times and allows us to seamlessly track employee development with interviews, feedback and all necessary data.“ June 25, 2025 Marc S Operations DirectorOutsourcing/Offshoring, 11 - 50 employeesUsed the software for: Less than 6 months. “There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents.“ March 23, 2026 SW Sheen W Product ManagerMedia Production, 51 - 200 employeesUsed the software for: 1-2 years. “I love that you can see the organization chart so visually, and the team calendar to easily see when team members are going on holiday.“ June 18, 2025 Francisco V CFOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys.“ September 30, 2025 GV Gert V Board MemberFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Factorial ensures optimal collaboration between the recruiting department and the teams.“ June 25, 2025 DC Duarte C General ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “It's nearly impossible to get support—phone lines don’t work, live chat goes unanswered, and there’s no clear way to submit a support ticket.“ April 3, 2025 CT Claudia T Customer Service agentTextiles, 51 - 200 employeesUsed the software for: More than 2 years. “From tracking time off to handling employee data, everything is organized and straightforward, saving a lot of time and effort!“ September 6, 2024 RB Roberto B CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “from German team which continued to ignore request besides illegal actions by factorial.“ October 21, 2025 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan B. CEO Computer Software Used the software for: I used a free trial ### "Simplifying human resource management" July 7, 2023 5.0 My experience has been very positive. From the first moment I started using the platform, I realized how easy it was to use and how intuitive its interface was. Pros What I liked the most is its intuitive and easy-to-use interface. From the very first moment I started using the platform, I was able to navigate smoothly and perform all HR tasks efficiently. I also love how it simplifies each stage of the employee life cycle. From recruiting and onboarding to time tracking and free time management, this tool has you covered. Cons One aspect that I think could be improved is the integration with other tools and systems. While it does offer some integrations with third-party software, I wish there were more options available. This would further facilitate the management of human resources and the synchronization of data between different platforms. Review Source DM Deborah M. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "There is no other option besides Factorial! " December 2, 2024 5.0 Above and beyond experience with Factorial :) Pros I absolutely love all of the options Factorial has. Excel has nothing on Factorial! Factorial can do it all! Cons Not finding out about Factorial sooner! I would have made the switch earlier! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Factorial has many more options! I would have made the switch earlier! Review Source DC Duarte C. General Manager Retail Used the software for: 6-12 months ### "Great features overshadowed by terrible support" April 3, 2025 1.0 The platform itself has potential, but the lack of reliable customer support makes it frustrating to use. Any issues you encounter are very difficult to resolve, which ultimately undermines the value of the product. I wouldn't recommend it unless their customer service improves significantly. Pros The interface is clean and intuitive, and the platform offers a good range of HR features for small to mid-sized companies. Cons Customer service is extremely poor. It's nearly impossible to get support—phone lines don’t work, live chat goes unanswered, and there’s no clear way to submit a support ticket. Review Source SW Sheen W. Product Manager Media Production Used the software for: 1-2 years ### "Amazing to use!" June 18, 2025 5.0 Pros The UI, ease of use and the entire experience on the platform is seamless. I love that you can see the organization chart so visually, and the team calendar to easily see when team members are going on holiday. It adds transparency to the team. It is a one-platform-fits-all solution for HR issues. Cons Goal setting can be improved. Think user journey from when a company has a new joiner and the different milestones that person faces, like the first quarterly OKR setting etc. This entire journey can be made proactive. Review Source FB Folashade B. Teacher Author E-Learning Used the software for: Less than 6 months ### "Factorial Review " May 30, 2025 4.0 I find recruitment features useful for streamlining hiring processes, managing job postings, and tracking candidates. Pros This product is great for training a new employee as it indicates one step at a time. With this product, new employees can be trained step by step, which we found to be very helpful. Cons It's way too easy and it's not quick enough to navigate through. Needs additional features to get business moving faster. Review Source DC Daniele C. Project Manager Financial Services Used the software for: 6-12 months ### "Good for starters, not so good for enterprise" May 20, 2025 4.0 Pros It's ease of use and the user friendly interface help the HR team to set the software without the help of external teams Cons It's UI come with a lack of flexibility, for complex organizations it can't replicate all the company processes Review Source CM Chris M. Manager Retail Used the software for: 6-12 months ### "Its Great, thats a Fact!" June 2, 2025 5.0 Great! Would highly recommend. Overally it was worthwhile and essentially paid for itself with the money I saved. Pros Super easy to navigate. It brought a ton of automation to my company and saved me a lot of money!!!! Cons Some of the features honestly just seemed a little unnecessary - things I easily could have just done myself. Review Source IA Isaac A. CFO Marketing and Advertising Used the software for: 6-12 months ### "Factorial is the best!" May 20, 2025 5.0 Easy to use, user friendly, and my entire office enjoys the functionality of the platform! We love factorial in our office! Pros Factorial has helped manage all of my employees software in one space. It helps us as a team, and I couldn’t recommend it more! Cons I have no complaints about factorial. It is user friendly, and easy to navigate. We have enjoyed using this platform! Review Source VR Verified Reviewer Principal Backend Developer Financial Services Used the software for: 2+ years ### "An all around good HR management tool" February 4, 2025 4.0 Pros It is a well-organized HR and document management tool that is easy to navigate and has all the required information on the front page dashboard. Cons It may not have the correct visibility between teams in different companies inside the same organization. Review Source Carlos Orlando R. TSU Computer Hardware Used the software for: I used a free trial ### "A Promising HR Software" July 7, 2023 4.0 There are a lot of features that make HR tasks easier, especially when it comes to time tracking and free time management. However, by my high standards, there is always room for improvement. Pros Its design is intuitive, its user interface is modern and invites navigation. The time tracking feature is particularly useful and efficient. Employee onboarding is pretty good too, handling everything in a systematic and organized way. I particularly appreciate the free time management option, it's a much-needed resource. Cons There is room for improvements. I ran into occasional lag in the interface which can be frustrating when I need to get a task done quickly. Also, the performance reviews section could be more robust. It would benefit from more customizable options to target different competencies and grading methods. I have also noticed that sometimes integration with other systems can be a bit challenging. Review Source KS Kayla S. Program Director Child Day Care Services Used the software for: Less than 6 months ### "Great Software" June 1, 2025 5.0 The interface made everything user friendly and easy to get through. Getting my team on was just as simple. Pros The ease of use after setting up payroll made it super simple. The team was all able to learn it together ask questions and be able to navigate swiftly. Cons The load times were the only thing but that could have been the shared internet. Overall great user experience. Review Source CT Christina T. Creative designer Design Used the software for: I used a free trial ### "Facts and Factorial" May 18, 2025 5.0 Overall Factorial is an easy to use product for those wanting to save a lot of time. Pros I like that Factorial is a fairly easy to use software and would recommend it to others. Cons So far I don't have any dislikes or complaints about the Factorial software but haven't had it long. Review Source SP Stephanie P. CS Team Lead Textiles Used the software for: 2+ years ### "Easy and Efficient " September 12, 2024 5.0 My overall experience with Factorial has been great. It's a friendly tool that makes handling leaves and absences simple and hassle-free. Pros What I liked most about Factorial is its user-friendly interface for managing absences and leaves. It’s also great for checking the work calendar and tracking check-ins and check-outs. The platform is very intuitive and easy to use, making everyday tasks straightforward and efficient. Cons I didn't encounter any significant flaws with Factorial; it worked smoothly for my needs. Review Source CS Carlos S. Quality engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "The ideal HR platform." October 21, 2024 5.0 With a daily use of the app, it’s easy to understand and domain the app. Pros The easy WAY to Manage all of your team calendar and absences. Cons Some errors related with Alerts from updates Review Source AM Asami M. CEO and Founder Staffing and Recruiting Used the software for: 2+ years ### "More time to focus on other tasks " June 6, 2024 5.0 Reduces paperwork and has a dedicated support experts and consultancy. There is data security and reliability. Pros I have experienced high time saving routine through automation. On top of being easy to use, Factorial has all HR tools required to build an intuitive HR process. Shift management is a desirable feature which helps us in scheduling effortlessly. Integration is impressive too. Cons None in my experience. All my expectations were well catered for and I look forward to more achievements. Review Source VR Verified Reviewer Web Developer Computer Software Used the software for: 1-2 years ### "Factorial for Web Developers" November 22, 2023 5.0 Pros The interface is very simple and minimalist and easy to use. Best way to check in and keep track of time if you work from home. The process of absence management is also easy. Cons Many times the servers go down and you can't start the timer of work until it's fixed. Also, at the end of the month, the extra hours or minutes you have worked don't accumulate in the next month. Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "Factorial REVIEW" June 3, 2023 4.0 The software proved to be a reliable and user-friendly solution for HR management. Its comprehensive features provided valuable tools for handling various HR tasks efficiently. From managing employee data and leave requests to facilitating performance evaluations and document storage, Factorial offered a holistic approach to HR processes. Pros There were several aspects of Factorial that I found particularly appealing. One of the things I liked most was its comprehensive HR management features. Factorial offered a wide range of functionalities, including employee onboarding, time-off management, document management, and performance evaluations. This all-in-one platform made it convenient for businesses to centralize their HR processes and streamline their operations. Additionally, I appreciated the user-friendly interface and intuitive navigation of the software, which made it easy to navigate and utilize its various features. Cons There were a few aspects of Factorial that I found less favorable. One area that I liked least was the limited customization options. While the software provided a solid foundation for HR management, there were certain aspects that couldn't be customized according to specific business needs. This lack of flexibility might be a drawback for organizations requiring highly tailored HR processes or unique workflows. Offering more customization options would have allowed for a more personalized experience for different businesses. Review Source NG Natan G. Digital Marketing Mental Health Care Used the software for: 1-2 years ### "Excellent Software" February 15, 2022 5.0 I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot of time by not doing manual tasks. Pros All in one HR software, covering everything we need to manage our HR process. Easy time clock and time tracking, PTO, evaluation performance, documents, and digital signature. Cons It's easy to use and intuitive. Had to contact support to integrate with other APIs, but they were really helpful. Review Source Domingo Antonio A. University average technician Marketing and Advertising Used the software for: I used a free trial ### "Simplifying my people management" May 22, 2023 5.0 It has made scheduling my employees and managing their attendance so much easier. The platform is very easy to use, and I really like the functionality of notifying my employees when there are changes to their schedule. Pros What I liked the most is how easy it is to create and edit shift schedules for my employees. Also, real-time shift change notifications are a big plus. Cons The only thing I want to mention is that I would like to see more integration options with other programs and tools, but overall I am satisfied with what they offer. Review Source VT Veronica T. marketing executive Information Technology and Services Used the software for: Less than 6 months ### "User-friendly HR software" May 6, 2022 5.0 Pros I like Factorial as it's a very simple and intuitive software. From the employee perspective, I think it's pretty valuable because all the documents are arranged in an orderly manner, and it's possible to upload files both from laptop and mobile devices. The dashboard gathers all the relevant information in one place so it's super easy to stay up to date with the events of the company. Cons I haven't tried yet the integration with LinkedIn because Factorial is currently working to release an update, and I am really curious to examine this aspect (as a marketing executive, it's important to me that I can link the two platforms in order to enhance employee engagement) Review Source JP Joana P. Founder and Managing Partner Cosmetics Used the software for: I used a free trial ### "Terrible customer service" April 4, 2022 5.0 Pros A lot of features and options for HR management. Cons Factorial has a lot of features and options, however it is very hard to use and implement. The customer service is one of the worst I have ever encountered: they simply do not reply to anything. It was very hard to schedule a meeting with their sales team in order to get a proposal to start working with them. That was almost 3 months ago and I still did not receive the proposal. Also, they have good features, but it is hard to implement and start working, and since customer service is so bad, I'm not even sure how we'd set them up. Alternatives considered [Calamari](https://www.capterra.com/p/141217/Calamari/) Reason for choosing Factorial We didn't. Review Source VR Verified Reviewer People Operations Lead Renewables & Environment Used the software for: Less than 6 months ### "Good for a very small company" September 24, 2018 3.0 It's a free software so I guess it does just enough for companies that can't afford a more robust solution. That said, I don't think there's anything better for free. Pros Being able to easily upload pay stubs, work and birthday anniversary notifications on the feed. Ability to set up different time-off types. Cons \- impossible to integrate with other apps. - reports are very very limited, which makes the process of salary reviews or any other kind of review very difficult and impractical. - impossible to pull historical reports - impossible to customise reports - managers can't easily see their direct reports unless you set up teams - the process of terminating an employee and "re-hiring" them in the future is clunky (tenure adds up and vacation time accrues) Review Source Limuel M. Senior Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "An excellent application to monitor and record your work hours" March 8, 2023 5.0 Pros Factorial's mobile application provides employees with the ability to manage their work hour through a user-friendly interface. With this app, It's easy to start and stop you clock when necessary, request time off or vacation, and review your previous clock-in records. Cons It would be incredibly beneficial to have the option to modify previously requested time off days. This feature would allow individual to correct any errors or make changes in advance of the reviewer's evaluation. Review Source DV Diego V. Business Manager Human Resources Used the software for: 1-2 years ### "Good HR software for small companies " August 18, 2020 5.0 Pros The possibility to manage all aspects of our employee in the same place and according to Spanish law. Cons Factorial could offer more space to upload public documents for the whole company, and the most important to organize them in different folders, like Google drive. Review Source GD Guillermo D. Senior Engineering Manager / Office Manager Events Services Used the software for: 2+ years ### "Easy to use and reliable" August 26, 2020 5.0 Pros Very easy to use, good UI/UX, very clear with permissions, easy to roll out. Cons Nothing to say here. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.