--- title: "Factorial Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Factorial the right Human Resources solution for you? Explore 317 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/" page_type: "reviews" language: "en" --- Factorial 4.4 (317) [View alternatives](https://www.capterra.com/p/168685/Factorial-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Factorial Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews GV Gert V Board MemberFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Factorial gives us transparency and overview of recruiting processes at all times and allows us to seamlessly track employee development with interviews, feedback and all necessary data.“ June 25, 2025 Marc S Operations DirectorOutsourcing/Offshoring, 11 - 50 employeesUsed the software for: Less than 6 months. “There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents.“ March 23, 2026 SW Sheen W Product ManagerMedia Production, 51 - 200 employeesUsed the software for: 1-2 years. “I love that you can see the organization chart so visually, and the team calendar to easily see when team members are going on holiday.“ June 18, 2025 Dana P CVOMVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “We have emergency differential which we could not make work with their clock in/clock out system.“ April 25, 2026 CT Claudia T Customer Service agentTextiles, 51 - 200 employeesUsed the software for: More than 2 years. “From tracking time off to handling employee data, everything is organized and straightforward, saving a lot of time and effort!“ September 6, 2024 Francisco V CFOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys.“ September 30, 2025 CJ Céline J Content ManagerConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Its interface is also very clean and clear.“ June 22, 2026 DC Duarte C General ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “It's nearly impossible to get support—phone lines don’t work, live chat goes unanswered, and there’s no clear way to submit a support ticket.“ April 3, 2025 ## Showing most helpful reviews Showing 1-25 of 317 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaylie D. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "The best in personnel management" March 11, 2025 5.0 I use Factorial daily because it allows me to centralize my employee information, it facilitates tracking worked hours, absences, and vacations. Also for performance evaluation, feedback, and goal setting. Pros Factorial is a comprehensive platform that streamlines and automates various processes related to personnel management. It has a modern design, ease of navigation, and automates many administrative tasks. Cons I don't find any negative elements to highlight in the use of this tool. Review Source WC Wilber C. HR Business Partner Real Estate Used the software for: 2+ years ### "HR Business Partner & Data Analyst" November 21, 2024 4.0 After more than 2 years of experience with Factorial, I can say that it is totally positive. The team has been always available and the product development has been incredible. Product recommended for SMEs to facilitate employee cycle experience with a very good UX for both employees and Admin. Pros Continuous improving with new features since day one Account manager dedicated and able to provide support effectively Competitive pricing for an HRIS Cons Leak of integration with Payroll providers (Zucchetti in Italy) that does not provide a full simplification on this stream Roadmap at the very beginning was defined by the company and client requests are difficult to be prioritize Customization based on country specificities are a plus but something difficult to standardize from a multi-country management point of view (i.e. all elements should be aggregate reporting) Switched from [Remote](https://www.capterra.com/p/211639/Remote/) Full integration between Payroll and Time off/tracking system Review Source DC Duarte C. General Manager Retail Used the software for: 6-12 months ### "Great features overshadowed by terrible support" April 3, 2025 1.0 The platform itself has potential, but the lack of reliable customer support makes it frustrating to use. Any issues you encounter are very difficult to resolve, which ultimately undermines the value of the product. I wouldn't recommend it unless their customer service improves significantly. Pros The interface is clean and intuitive, and the platform offers a good range of HR features for small to mid-sized companies. Cons Customer service is extremely poor. It's nearly impossible to get support—phone lines don’t work, live chat goes unanswered, and there’s no clear way to submit a support ticket. Review Source DM Deborah M. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "There is no other option besides Factorial! " December 2, 2024 5.0 Above and beyond experience with Factorial :) Pros I absolutely love all of the options Factorial has. Excel has nothing on Factorial! Factorial can do it all! Cons Not finding out about Factorial sooner! I would have made the switch earlier! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Factorial has many more options! I would have made the switch earlier! Review Source HK Harris K. Managing Partner Staffing and Recruiting Used the software for: 2+ years ### "Save more quality time and manly efforts" June 24, 2024 4.0 Provides actionable insights facilitating effective decision making. Gives employees more control over their information, performance analytics and learning management saving time and boosting accountability. Pros There is clarity in performances analysis through the digitized system offers from Factorial. Has highly integrative features for running business smoothly and professionally. It is a huge step forward towards digitization of HR tasks to achieve organized culture and high productivity to an organization. Cons I did not like the customer support especially during implementation. Integration was not easy too. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) The pricing tells it all. Am saving much more by adapting Factorial. Review Source SW Sheen W. Product Manager Media Production Used the software for: 1-2 years ### "Amazing to use!" June 18, 2025 5.0 Pros The UI, ease of use and the entire experience on the platform is seamless. I love that you can see the organization chart so visually, and the team calendar to easily see when team members are going on holiday. It adds transparency to the team. It is a one-platform-fits-all solution for HR issues. Cons Goal setting can be improved. Think user journey from when a company has a new joiner and the different milestones that person faces, like the first quarterly OKR setting etc. This entire journey can be made proactive. Review Source FB Folashade B. Teacher Author E-Learning Used the software for: Less than 6 months ### "Factorial Review " May 30, 2025 4.0 I find recruitment features useful for streamlining hiring processes, managing job postings, and tracking candidates. Pros This product is great for training a new employee as it indicates one step at a time. With this product, new employees can be trained step by step, which we found to be very helpful. Cons It's way too easy and it's not quick enough to navigate through. Needs additional features to get business moving faster. Review Source CM Chris M. Manager Retail Used the software for: 6-12 months ### "Its Great, thats a Fact!" June 2, 2025 5.0 Great! Would highly recommend. Overally it was worthwhile and essentially paid for itself with the money I saved. Pros Super easy to navigate. It brought a ton of automation to my company and saved me a lot of money!!!! Cons Some of the features honestly just seemed a little unnecessary - things I easily could have just done myself. Review Source DC Daniele C. Project Manager Financial Services Used the software for: 6-12 months ### "Good for starters, not so good for enterprise" May 20, 2025 4.0 Pros It's ease of use and the user friendly interface help the HR team to set the software without the help of external teams Cons It's UI come with a lack of flexibility, for complex organizations it can't replicate all the company processes Review Source IA Isaac A. CFO Marketing and Advertising Used the software for: 6-12 months ### "Factorial is the best!" May 20, 2025 5.0 Easy to use, user friendly, and my entire office enjoys the functionality of the platform! We love factorial in our office! Pros Factorial has helped manage all of my employees software in one space. It helps us as a team, and I couldn’t recommend it more! Cons I have no complaints about factorial. It is user friendly, and easy to navigate. We have enjoyed using this platform! Review Source VR Verified Reviewer Principal Backend Developer Financial Services Used the software for: 2+ years ### "An all around good HR management tool" February 4, 2025 4.0 Pros It is a well-organized HR and document management tool that is easy to navigate and has all the required information on the front page dashboard. Cons It may not have the correct visibility between teams in different companies inside the same organization. Review Source MR Morgan R. Analyst Research Used the software for: Less than 6 months ### "Easy navigation for employees" May 22, 2025 4.0 Overall I have a had a positive experience with Factorial. I hope my company does not shift to a different system because of how easy and intuitive this system is. Pros Easy to use and intuitive to the end user. It makes submitting my timesheet quick and easy. As an employee who has to use it to navigate my time card and vacation, i am grateful it is not a more complex system. Cons I do not have any cons regarding this software. I am only an end user and only use it to manage my time and vacation. Review Source GV Guillaume V. Implementation Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "User-friendly and efficient." November 25, 2024 5.0 Simple, efficient and to the point. That's what matters! Pros User friendly and efficient, which is what we ask to this type of software! Cons The first version. The update is awesome. Review Source CT Claudia T. Customer Service agent Textiles Used the software for: 2+ years ### "Great HR tool" September 6, 2024 5.0 My experience with Factorial has been really positive. It’s easy to navigate, and it helps streamline HR tasks, making everything more efficient for our team. Pros What I like most about Factorial is how easy it makes managing HR tasks. From tracking time off to handling employee data, everything is organized and straightforward, saving a lot of time and effort! Cons I honestly don’t have any negative comments about Factorial. It’s been a smooth and efficient tool for managing HR tasks, and it’s worked well for our team so far! Review Source SM Sara M. Operations Specialist Computer Software Used the software for: 2+ years ### "Very good option for HRIS - based in Spain" May 16, 2023 5.0 In general it was very positive. Is one of the best HRIS I ever tried. Focused on the spanish adminsitration, is a very complete one. Pros All features have been implemented and improved during last years. Is a very complet HRIS for PTO, time and attendance, onboarding, task list, data base, documentation, hirings, review process, singature and other important needs Cons When I implemented, I had a lot of employees based in other countries. Inthat moment, it was not ready for these differences. Reason for choosing Factorial I chose it in a first option, because I was focused on the Spanish side. When we needed to include more countries, we needed to be focused in other global tool Review Source DH Denisse H. HR Specialist Marketing and Advertising Used the software for: 1-2 years ### "Factorial for our changing process" August 13, 2020 5.0 We use to make the payrolls with a company and for me this process was terrible, was that time of the month when i really not wanted to be on. Now all this process is really easy and the communication with payroll staff is vry clear and fluid so any doubt it´s solved at the moment. Pros What we like the most was how easy is understand the platform and used. There´s no one who can not be able to find what they need or registered in the platform. How easily is complete the payroll process and how attent are the payroll staff. That i can use the platform for more than just one use, as example: payroll, recruitment, as documentary, to share documents with the employees, etc... Cons What i like least is that in the lead product that i think is the payroll i mis some usabilities as do changes directly in the payroll when are ready, like last minute changes that make the process return to scratch. Will be more easy if i can do it online. I really miss create differents document folders. I think that right now you have it but it´s a differente package. Reason for choosing Factorial In general the platform was more easy to use, more "pretty" and more balance between price and quality. Review Source sC simon C. CTO Insurance Used the software for: 2+ years ### "started so well before going downhill very fast" July 18, 2023 3.0 Poor and unhelpful service.Support is useless, if they respond at all.Our account handler keeps sending us PDFs to get us to pay more. Pros they clean modern approach to HR softwa4re with great UX Cons They have changed the pricing on us 4 times increasing each time and now and want us to now double AGAIN Reason for choosing Factorial Better US and was easier to use Review Source MA Maiari A. HR Business Partner & Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Factorial for IT" August 13, 2020 5.0 The "problem" that this has solved is abiding by the Spanish law implemented last year for employees to clock in daily working hours. If we get an inspection, thanks to Factorial, we Will not have any problems. It is also easy for our travelling consultants to clock in wherever they may be worldwide. Pros It is easy to use and as the administrator it is easy for me to see if employees are clocking in their hours and chase them if they are not. Also if one forgets to clock in one day it is easy to fill in the hours afterwards. I believe the payslips and time off work well (from a friend who uses it in his company) but we have our own system internally so I do not use this personally. Also when I have had an issue client services get back to me very quickly. Cons Can´t think of anything that I do not like about it. Reason for choosing Factorial When we had to clock in hours by law I asked one of our consultants to find something for me in internet and set it up. The main reason was that it was free to try out and I continued once we had to pay for it (which makes sense). Review Source VR Verified Reviewer Associate Director Marketing and Advertising Used the software for: I used a free trial ### "Marvellous analytical tool for reporting " May 3, 2024 4.0 Pros 1\. Excellent functionalities 2. Easy to read the dashboard pan 3. Effective reporting mechanism Cons 1\. Just a bit expensive rest nothing else to be worried about Review Source KD Kostyantyn D. Senior VFX artist Computer Games Used the software for: 6-12 months ### "Great HR and performance tracker" July 14, 2024 5.0 Pros I like factorial for its employee management abilities including profile creation and payroll management. It easily tracks task done for perfomance related bonuses. Cons The dashboard can be made more user friendly in my considered opinion. Review Source JP Joana P. Founder and Managing Partner Cosmetics Used the software for: I used a free trial ### "Terrible customer service" April 4, 2022 5.0 Pros A lot of features and options for HR management. Cons Factorial has a lot of features and options, however it is very hard to use and implement. The customer service is one of the worst I have ever encountered: they simply do not reply to anything. It was very hard to schedule a meeting with their sales team in order to get a proposal to start working with them. That was almost 3 months ago and I still did not receive the proposal. Also, they have good features, but it is hard to implement and start working, and since customer service is so bad, I'm not even sure how we'd set them up. Alternatives considered [Calamari](https://www.capterra.com/p/141217/Calamari/) Reason for choosing Factorial We didn't. Review Source VR Verified Reviewer People Operations Lead Renewables & Environment Used the software for: Less than 6 months ### "Good for a very small company" September 24, 2018 3.0 It's a free software so I guess it does just enough for companies that can't afford a more robust solution. That said, I don't think there's anything better for free. Pros Being able to easily upload pay stubs, work and birthday anniversary notifications on the feed. Ability to set up different time-off types. Cons \- impossible to integrate with other apps. - reports are very very limited, which makes the process of salary reviews or any other kind of review very difficult and impractical. - impossible to pull historical reports - impossible to customise reports - managers can't easily see their direct reports unless you set up teams - the process of terminating an employee and "re-hiring" them in the future is clunky (tenure adds up and vacation time accrues) Review Source Limuel M. Senior Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "An excellent application to monitor and record your work hours" March 8, 2023 5.0 Pros Factorial's mobile application provides employees with the ability to manage their work hour through a user-friendly interface. With this app, It's easy to start and stop you clock when necessary, request time off or vacation, and review your previous clock-in records. Cons It would be incredibly beneficial to have the option to modify previously requested time off days. This feature would allow individual to correct any errors or make changes in advance of the reviewer's evaluation. Review Source DV Diego V. Business Manager Human Resources Used the software for: 1-2 years ### "Good HR software for small companies " August 18, 2020 5.0 Pros The possibility to manage all aspects of our employee in the same place and according to Spanish law. Cons Factorial could offer more space to upload public documents for the whole company, and the most important to organize them in different folders, like Google drive. Review Source GD Guillermo D. Senior Engineering Manager / Office Manager Events Services Used the software for: 2+ years ### "Easy to use and reliable" August 26, 2020 5.0 Pros Very easy to use, good UI/UX, very clear with permissions, easy to roll out. Cons Nothing to say here. 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