--- title: "DialerAI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DialerAI Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/168692/star2billing/" page_type: "product" language: "en" --- # DialerAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DialerAI ## What is DialerAI? DialerAI is a call center system providing voice broadcasting, predictive dialling and SMS messaging with an inbuilt agent interface. It can be used in many call center roles including lead generation, phone surveys, political polling, emergency notifications and appointment reminders. DialerAI is used by companies wishing to auto-dial its contacts and companies wishing to sell auto-dialer services to its customers as it includes billing, multi-tenancy, and white labelling. ## What is DialerAI used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DialerAI 4.8 (5) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.8 (334) Value For Money 4.8 (5) Value For Money 4.7 (261) Customer Service 5.0 (5) Customer Service 4.8 (326) ## DialerAI alternatives [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115213/uContact/) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149510/Call-Center-Software/) [SparkTG VCC](https://www.capterra.com/p/137672/IVR/) [4.7 (46)](https://www.capterra.com/p/137672/IVR/#reviews) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137672/IVR/) ## FAQs about DialerAI Overview ### What company size and specific industries is DialerAI built for? DialerAI is designed for sales-oriented organizations, political campaign teams, and telcos that resell call center services. It fits companies running agent-led telesales, SMS campaigns, lead generation, and customer support, especially groups that need outbound communication tools for sales and outreach. Features and Usability ### What are the key features of DialerAI? DialerAI offers auto-dialer, predictive dialer, and progressive dialer capabilities, plus answering machine detection and voice recognition. It also includes call center management features such as call routing, call monitoring, call recording, call logging, and queue management, along with CRM, SMS messaging, reporting, and compliance tools. Integrations ### Which third-party tools and platforms does DialerAI integrate with? DialerAI integrates with PayPal for payment processing. Getting Started and Support ### What training and onboarding options does DialerAI offer? DialerAI provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for setup and feature review. Getting Started and Support ### What customer support options does DialerAI offer? DialerAI provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so support experience cannot be characterized from user comments. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) DialerAI supports all three features that reviewers identify as most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses coordinate daily call center operations, keep accurate records of customer interactions, and review live or recorded calls for quality and performance, allowing teams to improve service consistency and make better decisions faster. Call Logging 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Computer Telephony Integration 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Automatic Call Distribution 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Distribute/route/connect calls DialerAI 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Concurrent Calling: Place a large or unlimited volume of calls simultaneously without diminishing the call quality. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Free Version Basic $299.00 Flat Rate,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JR Jetash R. Dialer Manager Telecommunications ### "Excellent Dialer Solutions" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 24, 2023 Pros The Blaster campaigns, ability to activate multiple call campaign, use my own telephony providers. I am able to write back results to my CRM. Cons The reporting outputs can be improved. some of the reports should be merged Reasons for choosing DialerAI Some yes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anton G. Insurance Broker Insurance ### "Great Product with even better support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2022 Its been great Pros First off this is my first time using any software like this. It's just myself using to dial prospective clients for insurance products. The system itself seems to be everything I could ask for and more. A very sophisticated auto dialing system with call center capability and really good customer support. Support is very responsive to resolve issues or answer questions. Great system and even better customer support thanks to \[SENSITIVE CONTENT\] with one-on-ones and better response time than I've experienced from any business Cons I can't think of any cons to using this software Reasons for choosing DialerAI It was the most capable system I could find for my needs with full automation and didnt cost much more than other products that were not nearly as capable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adam S. CEO Telecommunications ### "Software we have built are company on" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2022 Pros With having a great API and support directly from the developers it is very customizable Cons The only thing not to like is that they will not sell us exclusive access to the software. It's so good we wish we had it only for ourselves! Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Able to customize things that were not possible in other software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH Douglas H. Sales Engineer Telecommunications ### "Affiliated Technology Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2022 Easy to deploy and their support is fanastic! Pros The Press 1 feature routing to our Hosted Phone Service via SIP is perfect for our Appointment Reminders and Collection Calls Cons Reporting on the Call Center could be more granular. Reasons for choosing DialerAI Cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS Frans S. CEO Telecommunications ### "Superior telephony tools for software devs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 31, 2022 Exceptional, magicians we would go to war with. Pros Its efficient, affordable and feature rich for software developers who wish to integrate with a telephony stack via API. Cons The API can do with some additions to build out endpoint options for developers, but Rome was not built in one day. Reasons for choosing DialerAI It was the best by far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.