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IT CURVES Reviews
Pros
The software itself is very user friendly and reliable. I highly recommend this service.
The staff is very professional and understands our need. SENSITIVE CONTENT] are passionate about this product and I am very honored to work with them.
We have been using the system cashier and Payroll for some time and the team is great especially Imran, we are close friends and he has been helpful in many ways.
The software is a great value with a diversified product offering and excellent pricing.
Cons
You don’t have an online payment method for your customers to pay monthly ( we have to send a check) which is strange nowadays.
We have been struggling getting monthly invoices delivered to our office and contacted your team multiple times.
Lacking some flexibility and adaptability to our environment. Phone integration is difficult and not easy to set up.
I don't think so I have a complaint for this software. I think the problem is the internet in our building.
Showing Most Helpful
Showing 25 of 28 reviews
"Effective dispatching"
Overall: So far, this is the most adaptable software we found for our dynamic environment
Pros: It's modular, cost-effective and user friendly GUI
Cons: lacking some flexibility and adaptability to our environment. Phone integration is difficult and not easy to set up.
Vendor Response
"Good system - requires overhauling "
Overall: We have been using the system cashier and Payroll for some time and the team is great especially Imran, we are close friends and he has been helpful in many ways. We have considered using ITCurves for our NEMT dispatching but we are still unable to make the move due to some features we find in our current system .
Pros: The cashier system and the payroll. The ability to upload the trips sheet and have the system calculate the payroll percentages have helped us a great deal. And smoothen our process.
Cons: 1-The functionality of the cashier is build as one size fit all which makes it a bet complicated 2- vehicle management and driver managed is lacking some good tracking tools like expiration dates 3- we have been struggling getting monthly invoices delivered to our office and contacted your team multiple times .. 4- you don’t have an online payment method for your customers to pay monthly ( we have to send a check) which is strange nowadays
Vendor Response
"Easy to use"
Overall: I use this software for accounting and invoicing. It integrates with the dispatch software to allow us to pay drivers for their completed trips and invoice those trips to various accounts.
Pros: Designed specifically for the taxi industry, can be customized to user preferences.
Cons: Sometimes there are bugs or issues, but they are usually fixed quickly.
Vendor Response
"IT Curve hits the mark!"
Overall: Very good and will recommend to friends and colleagues.
Pros: The software is very efficient and can be used easily.
Cons: As of the moment, the system is perfect. If they add more feature, that will be a jackpot.
"Highly Recommended Transportation Dispatch Software"
Overall: Back end support is fast, real time and 24/7/365. The staff is very professional and understands our need. [SENSITIVE CONTENT] are passionate about this product and I am very honored to work with them.
Pros: IT Curves Software is very user friendly. Productivity is high as a user. The tools are easy to manage and easy to navigate. It is straight to the point. I highly recommend this software for Transportation Dispatch. In a call center setting, this is one of the best softwares we have used.
Cons: None. We have used this software for many years and very satisfied.
"Great Software"
Overall: Very good software. No down time at all with a very good hands on support team ...
Pros: This software was designed by engineers who were very familiar with Transportation industry and its needs.
Cons: Ease of use ..., no issues and no down times. They nmade changes anytime we asked for modifications,...
"Easy to use"
Overall: I’d definitely recommend this to our other transportation clients!
Pros: My agents use this daily and they said it’s much easier to use than the previous dispatch softwares we’ve used in the past.
Cons: I can’t really think of anything at the moment. I only wish our client made the switch earlier.
"Great Product"
Overall: Overall functionality is great. Like the ease of use with transport dispatching . IT Curves definitely has all that we are looking for.
Pros: It is user friendly. It runs well and does not have many issues or crashes.
Cons: None so far. It is very convenient and works efficiently.
"IT Curves Highly Recommended"
Overall: Exceeds my expectation
Pros: The software is a friendly user and very informative especially on the reporting side.
Cons: I have no issues at all especially it gives me what I need on the reporting side.
"Excellent system"
Pros: Its a great app. One of the things I like is that it's fully cloud based system.
Cons: There is none as of this time.
"Best Dispatching Software"
Overall: 100% satisfied with the software. Definitely helps my company compete effectively with the ride-sharing company and other taxi cab company in our area.
Pros: The features, ease of use and comprehensiveness. The software is user-friendly and easy to understand.
Cons: Sometimes we encountered a system glitch, which is normal for all the software in the market.
Vendor Response
"Upright awesome"
Pros: It's easy to use and this system is the best a encountered so far.
Cons: It performs efficiently and I like that, say no more.
"Best Transportation Software"
Overall: The benefits using with IT Curves is very easy and not difficult to understand all the functions of the software.
Pros: The software is user friendly, very easy to learn and use. Tool navigation is very manageable and also easy to teach to other employees. IT Curves Software is highly recommended for Transportation Dispatch tasks because it less hassle and best tool for working.
Cons: None. This is one of the best tool or software that I've been using.
"Easy to use"
Pros: It's features are great and to my liking.
Cons: It functions well, my opinion is won't changed any moment.
"Incredible"
Pros: It's features are precise and not confusing.
Cons: It functions well. What more can I say?
"Fast and Reliable"
Overall: Overall it has a big impact and great help in out organization. Thank you so much!
Pros: The software itself is very user friendly and reliable. I highly recommend this service
Cons: There is a little bit of latency but manageable.
"Good Service"
Overall: Its nice software, waiting for more feature.
Pros: User Friendly, It can be use by all ages specially for adults.
Cons: None so far. I do appreciate this survey. Keep it Up!
Vendor Response
"Highly Recommended software for Transportation dispatch"
Overall: Been using IT curves for our Call center setting for many years now and aside form the very good result of the software the staff are very professional and attends to your needs very timely.
Pros: It Curves is easy to use, tools are easy to navigate and manage.
Cons: None that I can think of, Very satisfied with the software.
"Easy to navigate."
Overall: Exemplary
Pros: It gives detailed information. We can manually navigate it and very useful.
Cons: None so far as the tool is reliable enough.
"Great product and service for the transportation industry."
Overall: I have been using this software for over 10 years and the developers are always making improvements and advancements.
Pros: The software is a great value with a diversified product offering and excellent pricing.
Cons: Some of the more complex features do have a learning curve.
Vendor Response
"Highly Recommended Dispatch Tool"
Pros: It is user-friendly. Easy to navigate screen.
Cons: None so far. Hoping for more updates.
"Happy Client"
Pros: The software delivers a high quality resolution and it is flexible to work with different projects.
Cons: I don't think so I have a complaint for this software. I think the problem is the internet in our building.
Vendor Response
"IT Curves Review"
Pros: This software is very user-friendly. It is easy to navigate.
Cons: There is nothing that I can suggest. The software is really good.
"This product makes our call center productive and easy to manage"
Overall: Increased leads
Pros: Ease of use and flexible reporting features. Allows easy booking of calls with minimum time on the call. Drivers are transparent on a map dispatch screen.
Cons: Perfect for Taxi industry, We use it every day and ever since we used the product we are able to increase the number of affiliates.
"Very recommended Dispatch Tool"
Overall: Excellent
Pros: IT Curves is easy to use. Helps in monitoring rides.
Cons: There is nothing in particular thay i can say.
Vendor Response