# IT CURVES Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is IT CURVES the right Public Transportation solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168696/Call-Taking-and-Dispatching/reviews

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IT CURVES

4.9 (28)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of IT CURVES

Ease of use

4.9

Customer Service

5.0

## Pros and Cons in Reviews

RY

Ruby Y

Account SupervisorOutsourcing/Offshoring, 11 - 50 employeesUsed the software for: 1-2 years.

“User Friendly, It can be use by all ages specially for adults.“

April 1, 2022

## Showing most helpful reviews

Showing 1-25 of 28 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IL

Igor L.  
President  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Effective dispatching"

December 4, 2020

4.0

So far, this is the most adaptable software we found for our dynamic environment

Pros

It's modular, cost-effective and user friendly GUI

Cons

lacking some flexibility and adaptability to our environment. Phone integration is difficult and not easy to set up.

Alternatives considered

[Ghost Cloud](https://www.capterra.com/p/153213/Ghost-Cloud/)

Reason for choosing IT CURVES

It's structure, scalability and most of all, client support and responsiveness. Staff was friendly and courteous.

Review Source

Response from IT CURVES

December 5, 2020

Thank you. Reviews are essential elements of the reputation of ITCurves products brand as well as the software buyer's journey, reward for years of developing of transportation management platform

MEMY

Mohamed El Moustapha Y.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good system - requires overhauling "

November 20, 2021

5.0

We have been using the system cashier and Payroll for some time and the team is great especially Imran, we are close friends and he has been helpful in many ways. We have considered using ITCurves for our NEMT dispatching but we are still unable to make the move due to some features we find in our current system .

Pros

The cashier system and the payroll. The ability to upload the trips sheet and have the system calculate the payroll percentages have helped us a great deal. And smoothen our process.

Cons

1-The functionality of the cashier is build as one size fit all which makes it a bet complicated 2- vehicle management and driver managed is lacking some good tracking tools like expiration dates 3- we have been struggling getting monthly invoices delivered to our office and contacted your team multiple times .. 4- you don’t have an online payment method for your customers to pay monthly ( we have to send a check) which is strange nowadays

Review Source

Response from IT CURVES

December 1, 2021

Thanks for being close to Emran. Please could we please invite to hear your interest about Software features And future development. The calculating percentage is developed just for your operation enhancement.

AS

Abby S.  
Cashier  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Easy to use"

December 2, 2020

5.0

I use this software for accounting and invoicing. It integrates with the dispatch software to allow us to pay drivers for their completed trips and invoice those trips to various accounts.

Pros

Designed specifically for the taxi industry, can be customized to user preferences.

Cons

Sometimes there are bugs or issues, but they are usually fixed quickly.

Review Source

Response from IT CURVES

December 7, 2020

Thank you. You review makes a difference for our product ability to address the needs of many on demand transportation providers. Happy mobile resource management resource using and Happy Holidays

CE

Chuckie E.  
Transport Specialist  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "IT Curve hits the mark!"

April 1, 2022

5.0

Very good and will recommend to friends and colleagues.

Pros

The software is very efficient and can be used easily.

Cons

As of the moment, the system is perfect. If they add more feature, that will be a jackpot.

Review Source

AA

Almira A.  
CEO  
Information Services  
Used the software for: 2+ years

### "Highly Recommended Transportation Dispatch Software"

April 1, 2022

5.0

Back end support is fast, real time and 24/7/365. The staff is very professional and understands our need. \[SENSITIVE CONTENT\] are passionate about this product and I am very honored to work with them.

Pros

IT Curves Software is very user friendly. Productivity is high as a user. The tools are easy to manage and easy to navigate. It is straight to the point. I highly recommend this software for Transportation Dispatch. In a call center setting, this is one of the best softwares we have used.

Cons

None. We have used this software for many years and very satisfied.

Review Source

DM

David M.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Software"

September 16, 2021

5.0

Very good software. No down time at all with a very good hands on support team ...

Pros

This software was designed by engineers who were very familiar with Transportation industry and its needs.

Cons

Ease of use ..., no issues and no down times. They nmade changes anytime we asked for modifications,...

Review Source

CK

Christine K.  
VP of Operations  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Easy to use"

April 1, 2022

5.0

I’d definitely recommend this to our other transportation clients!

Pros

My agents use this daily and they said it’s much easier to use than the previous dispatch softwares we’ve used in the past.

Cons

I can’t really think of anything at the moment. I only wish our client made the switch earlier.

Review Source

CA

Cendy A.  
Team Leader  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Great Product"

April 1, 2022

5.0

Overall functionality is great. Like the ease of use with transport dispatching . IT Curves definitely has all that we are looking for.

Pros

It is user friendly. It runs well and does not have many issues or crashes.

Cons

None so far. It is very convenient and works efficiently.

Review Source

EC

Eloisa C.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "IT Curves Highly Recommended"

April 1, 2022

5.0

Exceeds my expectation

Pros

The software is a friendly user and very informative especially on the reporting side.

Cons

I have no issues at all especially it gives me what I need on the reporting side.

Review Source

RP

Richelle P.  
Agent  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Excellent system"

April 1, 2022

5.0

Pros

Its a great app. One of the things I like is that it's fully cloud based system.

Cons

There is none as of this time.

Review Source

JH

Judith H.  
President/CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best Dispatching Software"

March 12, 2020

5.0

100% satisfied with the software. Definitely helps my company compete effectively with the ride-sharing company and other taxi cab company in our area.

Pros

The features, ease of use and comprehensiveness. The software is user-friendly and easy to understand.

Cons

Sometimes we encountered a system glitch, which is normal for all the software in the market.

Review Source

Response from IT CURVES

September 17, 2021

Thanks, Mr. Mohebbi. ITCurves software is a product of your insight and inputs regarding transportation management.

CT

Charmaine T.  
Account Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Upright awesome"

April 1, 2022

5.0

Pros

It's easy to use and this system is the best a encountered so far.

Cons

It performs efficiently and I like that, say no more.

Review Source

JJD

Joel Jude D.  
Quality Analyst  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best Transportation Software"

April 1, 2022

5.0

The benefits using with IT Curves is very easy and not difficult to understand all the functions of the software.

Pros

The software is user friendly, very easy to learn and use. Tool navigation is very manageable and also easy to teach to other employees. IT Curves Software is highly recommended for Transportation Dispatch tasks because it less hassle and best tool for working.

Cons

None. This is one of the best tool or software that I've been using.

Review Source

GT

Gloria T.  
Team Leader  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Easy to use"

April 1, 2022

5.0

Pros

It's features are great and to my liking.

Cons

It functions well, my opinion is won't changed any moment.

Review Source

RA

Rondel A.  
Account Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Incredible"

April 1, 2022

5.0

Pros

It's features are precise and not confusing.

Cons

It functions well. What more can I say?

Review Source

FM

Fernan M.  
Team Leader  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Fast and Reliable"

April 1, 2022

5.0

Overall it has a big impact and great help in out organization. Thank you so much!

Pros

The software itself is very user friendly and reliable. I highly recommend this service

Cons

There is a little bit of latency but manageable.

Review Source

RY

Ruby Y.  
Account Supervisor  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Good Service"

April 1, 2022

5.0

Its nice software, waiting for more feature.

Pros

User Friendly, It can be use by all ages specially for adults.

Cons

None so far. I do appreciate this survey. Keep it Up!

Review Source

Response from IT CURVES

April 21, 2022

Hello Ruby, Please share some of the feature you like.

MV

Michael V.  
Operations Manager  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Highly Recommended software for Transportation dispatch"

April 1, 2022

5.0

Been using IT curves for our Call center setting for many years now and aside form the very good result of the software the staff are very professional and attends to your needs very timely.

Pros

It Curves is easy to use, tools are easy to navigate and manage.

Cons

None that I can think of, Very satisfied with the software.

Review Source

LR

Lenie R.  
Account Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Easy to navigate."

April 3, 2022

5.0

Exemplary

Pros

It gives detailed information. We can manually navigate it and very useful.

Cons

None so far as the tool is reliable enough.

Review Source

JC

Jeb C.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great product and service for the transportation industry."

December 3, 2020

5.0

I have been using this software for over 10 years and the developers are always making improvements and advancements.

Pros

The software is a great value with a diversified product offering and excellent pricing.

Cons

Some of the more complex features do have a learning curve.

Review Source

Response from IT CURVES

December 8, 2020

Thanks for the review It's a pleasure to know the strong hardworking team of ITCurves product designers makes a difference in the life of the CEOs of transportation companies.

CS

Cane S.  
Manager  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Highly Recommended Dispatch Tool"

April 1, 2022

5.0

Pros

It is user-friendly. Easy to navigate screen.

Cons

None so far. Hoping for more updates.

Review Source

MB

Melissa B.  
Payroll Admnistrator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Happy Client"

December 3, 2020

5.0

Pros

The software delivers a high quality resolution and it is flexible to work with different projects.

Cons

I don't think so I have a complaint for this software. I think the problem is the internet in our building.

Review Source

Response from IT CURVES

December 8, 2020

Thanks for the review. We are proud that Challenger, as prime contractor with Metro Transit Agencies is relying on ITCurves Pullout Depot report to gauge driver on the road hours

AJC

Ariane Joy C.  
Training Officer  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "IT Curves Review"

April 1, 2022

5.0

Pros

This software is very user-friendly. It is easy to navigate.

Cons

There is nothing that I can suggest. The software is really good.

Review Source

CC

Cindy C.  
Call Center Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "This product makes our call center productive and easy to manage"

November 4, 2017

5.0

Increased leads

Pros

Ease of use and flexible reporting features. Allows easy booking of calls with minimum time on the call. Drivers are transparent on a map dispatch screen.

Cons

Perfect for Taxi industry, We use it every day and ever since we used the product we are able to increase the number of affiliates.

Review Source

GF

Geoff F.  
Support  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Very recommended Dispatch Tool"

April 1, 2022

4.0

Excellent

Pros

IT Curves is easy to use. Helps in monitoring rides.

Cons

There is nothing in particular thay i can say.

Review Source

Response from IT CURVES

April 14, 2022

Thanks Geoff for sending a review. May I ask what features of the software do you work with. The telephone support, or the call taking, AVL, dispatching, contacting driver in US with a touch of a button?

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