# Chatmeter Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatmeter Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/168699/Chatmeter --- # Chatmeter Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatmeter ## What is Chatmeter? Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% cus ## What is Chatmeter used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Location Intelligence](https://www.capterra.com/location-intelligence-software/)[Local SEO Tools](https://www.capterra.com/local-seo-tools-software/) Top alternative Featured Overall rating Based on 74 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatmeter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.alchemer.com/&name=Chatmeter) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatmeter 4.5 (74) VS. [4.5 (6,235)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (74) Ease Of Use 4.3 (6,116) Value For Money 4.3 (56) Value For Money 4.2 (5,076) Customer Service 4.6 (55) Customer Service 4.4 (5,242) ## Chatmeter alternatives [3.9 (80)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars Highest Rated [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (2,320)](https://www.capterra.com/p/151962/SEMrush/reviews/) Starting price $139.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Chatmeter Overview ### Which roles and teams benefit most from Chatmeter? Chatmeter is most used by marketing teams, location and district managers, and business owners or executives overseeing multi-location brands. Marketing leaders use it to monitor reviews, local listings, and reputation trends, while operations managers track location performance and customer experience, and executives use reporting to guide brand visibility and growth decisions. Answer based on 74 reviews Overview ### What company size and specific industries is Chatmeter built for? Chatmeter is designed for businesses of all sizes across all industries that want to improve their online reputation. It supports companies focused on increasing review quality and volume, optimizing listings, and improving the customer experience, making it suitable for organizations ranging from small businesses to large enterprises in any sector. Features and Usability ### What are the key features of Chatmeter? Chatmeter includes core reputation management tools like review monitoring, review response management, and customer feedback tracking across multiple locations. Differentiator features include listing management, sentiment analysis through Pulse, competitor benchmarking, and reporting dashboards with alerts, scheduled reports, and social media publishing for location-based brands. Answer based on 49 reviews Overview ### How does Chatmeter help with customer feedback? Chatmeter gives teams a clear way to track, sort, and respond to customer feedback quickly across locations and channels. Operators and customer experience teams use alerts, sentiment views, and grouped feedback to spot issues and coach staff, though some businesses mention glitches, slower technical support, and contract flexibility concerns. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Chatmeter offer? Chatmeter provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover product information in a group setting, and documentation offers written reference material for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Chatmeter offer, and how do users rate the experience? Chatmeter offers email/help desk and phone support. Users often describe the service team as helpful, attentive, and proactive with check-ins and training, but some report slow technical follow-up and communication on issues. A few reviewers also mention frustration with contract and cancellation handling despite otherwise positive support interactions. Answer based on 12 reviews Features and Usability ### How well does Chatmeter handle review management? Chatmeter centralizes review monitoring and responses across many sites, which helps busy multi-location teams act faster. Marketing teams, property managers, and franchise operators value the single dashboard, alerts, filters, and reporting tools, though some users note missing response support for certain platforms, duplicate reviews, and limited reviewer details. Answer based on 49 reviews Features and Usability ### Is Chatmeter easy to use for daily review and listing work? Chatmeter feels easy to learn for most teams and supports daily review, listings, and brand monitoring without much setup friction. Marketing staff and multi-location operators often mention an intuitive layout, simple navigation, and helpful reports, though some users run into slow loading, internet dependence, or limited mobile access. Answer based on 19 reviews Improvements and updates ### Does Chatmeter keep improving and adding updates? Chatmeter adds new features regularly and helps teams keep up with changing review, listings, and social media needs. Many marketing and operations teams like the ongoing product updates, account guidance, and broader functionality, though some users want clearer package details, faster analytics refreshes, easier integrations, and simpler backend editing tools. Answer based on 14 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Publishing Establish rules for automatic propagation of social media posts across one or more channels Benchmarking Compare key metrics for the business against prominent players in the industry Brand Tracking Monitor social media posts or web that mention a particular brand Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Chatmeter 39 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Establish rules for automatic propagation of social media posts across one or more channels Compare key metrics for the business against prominent players in the industry Monitor social media posts or web that mention a particular brand Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Provides a channel for team members to share media files, communicate, and work together Evaluating strengths and weaknesses of companies with the same target audience Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Initiate interactions with customers by proactively starting conversations or providing informational content Visualize and analyze customer experience across all touchpoints and channels Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Converting human-readable addresses into geographic coordinates Virtual perimeter for a real-world geographic area Track positioning in search engines over time Track and monitor a specific set of keywords Adapt content to display differently based on viewer location Identify the physical location of an individual, asset, device, etc. Unique word that contains letters or numbers that identifies specific campaigns Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Predict future data based on historical data sets Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines Optimize and manage the search engine optimization efforts for a website or digital content Track activity on sites such as Facebook, Twitter, Instagram, etc. Allows businesses to share their videos on social media. Get Advice We can help you find the software with the features you need. Features 4.4 (74) 4.4 Based on 74 reviews ## Pricing Value for money 4.3 (56) ### Starting price Free trial available Value for money 4.3 (56) 4.3 Based on 56 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (55) 4.6 Based on 55 reviews ## User reviews Overall rating 4.5 Based on 74 reviews Filter by rating 5(43) 4(27) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent CB Christine B. COO Hospital & Health Care ### "Small or Dynamic Businesses Beware… Don’t Sign a Chatmeter Contract!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2022 If you are part of a small business or dynamic business that needs to pivot as business needs dictate, you should NOT consider Chatmeter services. Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations. Chatmeter would not provide any assistance by reducing the number of locations in our contract. We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation. Chatmeter stated that we were required to cancel at least 60 days prior to the annual bill (even though they sent no notice or reminder of this). The only option Chatmeter would provide, besides a payment plan for the entire annual bill, was to buy out the annual contract for nearly $4,000! Small business owners need the option to discontinue services with reasonable timing if they do not meet current business needs. Inflexibility and unfairness help no one and it’s simply not good business. In today’s world of constant change, please be warned not to sign a contract with Chatmeter. Pros As a business owner, I did not have personal experience utilizing the software but had negative experiences with Chatmeter management. Cons Inflexible and shady business practices by Chatmeter management. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Cost and function needed at the time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Benjamin S. Marketing Coordinator Real Estate ### "Leader In Reputation Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2021 Chatmeter allows for real-time monitoring of all of our reviews, social media pages and other listing services across all 5 states in which we operate. Their LBV score gives us a useful high-level rating to be able to compare performance across our properties, and against competitors. Pros The LBV Score is great! It helps us to identify areas in which we're excelling, and areas in which we need to improve. The "Pulse" feature shows us very helpful customer sentiment by drilling down to specific words and topics! Cons Chatmeter is a little pricier than the other reputation management software's we have been considering, but for what you get it may be worth it for us to sign on long term! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2022 Thank you for taking the time to review our software. We're happy to hear that our platform has helped you monitor your reviews and customer sentiment! Feel free to reach out to me directly at sguzman@chatmeter.com with any questions or feedback you may have. PD Paul D. Office manager. Construction ### "Learning About all options for digital marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 20, 2020 Overall very good. Need to be more diligent to use it to its full potential. Pros Comparing our company to other local firms in the same industry Cons A bit confusing to understand at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Hi Paul, thank you for taking the time to review our software. We're happy to hear that our platform helps you compare yourself to your competitors! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. MJ Mandi J. Manager Restaurants ### "So easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2020 Pros How it links all business pages to one location Cons There are no cons I and very happy with how it works Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2020 Hi Mandi, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your locations in one place and is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! WB Walter B. Franchisee Owner Restaurants ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 17, 2020 Most part great, fairly easy to navigate and use. Some of the analytics do not change nor fluctuate often. So either useless data for us, or not being used to the full potential for us to capitalize on. Pros I enjoyed the tracking capability of online mentions of the business name regardless of platform it was posted on. Cons The inability to link all review platforms to Chatmeter for responding to reviews easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2020 Hi Walter, thank you for taking the time to review our software. We're happy to hear that our platform is easy to navigate and that you enjoy tracking your online mentions all in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. WS Wanda S. Regional Manager Real Estate ### "Reputation Management Dashboard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 16, 2020 Excellent! I check the site almost daily and enjoy reading the wonderful positive reviews. If there are negative reviews it provides us the ability to respond quickly and address the concern. Pros The ease of seeing all your portfolio reviews in one place and being able to respond to most of those on the dashboard. Cons Not being able to respond to all reviews from this site. There are only a few that you cannot though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Hi Wanda, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! JR Jeromie R. President Construction ### "Not bad" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 13, 2020 It is OK. Pros It compiles your reviews into one place. They also offer a score as well as some ideas to improve your ratings. Cons It does not really do much overall. I immediately receive an email from Yelp or Google when a review is left. Chatmeter sends an email with the same exact information the following day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2020 Hi Jeromie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. MP Mike P. VP of Operations Hospitality ### "FSC Chatmeter" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 13, 2020 overall good. Pros daily reporting and one place to respond to all comments. Cons portal custom reporting can be cumbersome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Hi Mike, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. JJ Jen J. Director of Marketing Real Estate ### "Chatmeter will save you time." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 12, 2020 I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams. Pros Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources. Cons From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reasons for choosing Chatmeter Chatmeter had a more robust software with more capabilities for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2020 Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. DS Daniel S. General Manager Hospitality ### "Thanks" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 11, 2020 very positive Pros Your product is extremely easy to navigate. Cons Honestly, there is nothing I would change about this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Hi Daniel, thank you for taking the time to review our software. We're happy to hear that our platform is easy to navigate! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! [View all Reviews](https://www.capterra.com/p/168699/Chatmeter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.