# Chatmeter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chatmeter the right Reputation Management solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168699/Chatmeter/reviews --- Chatmeter 4.5 (74) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chatmeter Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews BS Benjamin S Marketing CoordinatorReal Estate, 51 - 200 employeesUsed the software for: I used a free trial. “Their LBV score gives us a useful high-level rating to be able to compare performance across our properties, and against competitors.“ July 29, 2021 CB Christine B COOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation.“ October 7, 2022 BS Benjamin S Marketing CoordinatorReal Estate, 51 - 200 employeesUsed the software for: I used a free trial. “It helps us to identify areas in which we're excelling, and areas in which we need to improve.“ July 29, 2021 CB Christine B COOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations.“ October 7, 2022 WS Wanda S Regional ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “I check the site almost daily and enjoy reading the wonderful positive reviews. If there are negative reviews it provides us the ability to respond quickly and address the concern.“ November 16, 2020 CB Christine B COOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “In today’s world of constant change, please be warned not to sign a contract with Chatmeter.“ October 7, 2022 CB Christina B Regional ManagerReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The positive reviews allow me to congratulate and motivate my employees in real time vs a monthly/quarterly report. “ August 17, 2020 AV Alexis V Marketing CoordinatorFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The app they rolled out for Chatmeter was helpful, but did not encompass the most valuable feature of Chatmeter, which is the social posting and media dashboard.“ July 31, 2020 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gourav M. Software Engineer Human Resources Used the software for: Less than 6 months ### "Are you benefiting from local SEO works then this tool is for you." March 25, 2019 4.0 After public launch, we started looking for tools for brand management and social media sentiments but were lucky to encounter the Chatmeter as it has more than what we're looking. It definitely saved our time, money and efforts from buying many different tools or SaaS for the very same purpose. Pros This is nothing less than juggernaut with so many essential features and we can opt for all the things through Chatmeter from reviews to social media engagements and sentiments, checking received reviews on all the platforms from Facebook to Google business. And, it's really a very amazing thing about the Chatmeter and our team love this tool. Cons Every customer loves transparent and clear pricing on a dedicated pricing page which is missing on the Chatmeter website. If it's made available then it will be best and surely build more trust on the Chatmeter. Review Source Response from Alchemer June 25, 2020 Hi Gourav, thank you for taking the time to review our software. We're happy to hear that your team loves using our tool. Your feedback about pricing will be passed on to our management team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for your review! RW Roger W. Marketing Restaurants Used the software for: 1-2 years ### "Platform For Success" July 31, 2020 5.0 Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind. Pros I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform. Cons I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product. Alternatives considered [SOCi](https://www.capterra.com/p/173850/SOCi/) Reason for choosing Chatmeter The Chatmeter team's attitude and responsiveness, coupled with the platform's being a leader in the industry made all the difference. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) Chatmeter's a much more comprehensive and robust platform for reputation management than Yext is. Chatmeter also has much more detailed data insights and analysis. Review Source Response from Alchemer August 5, 2020 Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! SS Stephanie S. Digital Marketing Strategist Hospital & Health Care Used the software for: 1-2 years ### "Good on a smaller scale" November 5, 2020 3.0 Overall it's good. Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues. We've had too many issues though that go unexplained at times. The platform is very glitchy. Pros I really liked it at first and think it's a great starting platform to manage reviews and listings for any company under 100 listings. Once you grow out of that, it seems like you outgrow the platform. Cons Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook. Reason for choosing Chatmeter I was not a part of the decision process. Review Source Response from Alchemer December 15, 2020 Hi Stephanie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews! We're sorry to hear that you think you've outgrown our platform, we actually help many enterprise companies with over 500 locations manage their reputation, listings, social, local SEO, and more! Please let us know how we can better help you better utilize our platform. In our platform, you can respond in-dash to Google, Facebook and Yelp reviews. For all others, you can simply click out from Chatmeter to respond. Thank you for your feedback on our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. JW Jessie W. Marketing Coordinator Real Estate Used the software for: 2+ years ### "Makes My Job So Easy!" June 25, 2020 5.0 The customer service is amazing, and the product offerings are continuously getting better and broader. Pros With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter. Cons The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.) Alternatives considered [SOCi](https://www.capterra.com/p/173850/SOCi/) Reason for choosing Chatmeter I was not involved in the decision making process, but I believe Chatmeter gave us the best price. Review Source Response from Alchemer June 26, 2020 Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! JJ Jen J. Director of Marketing Real Estate Used the software for: 2+ years ### "Chatmeter will save you time." November 12, 2020 4.0 I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams. Pros Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources. Cons From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Chatmeter Chatmeter had a more robust software with more capabilities for us. Review Source Response from Alchemer November 24, 2020 Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. AEW Amy E W. Social Media & Website Department Real Estate Used the software for: 2+ years ### "Consistency Game Changer" August 10, 2020 4.0 Overall, we're happy with our experience with Chatmeter and they've been great about updating and creating new features over the years. Pros Chatmeter has dramatically changed our ability to keep consistency across our broad footprint. Cons The review builder is not useful/none feature. I would like the ability to send out review surveys/reminders from Chatmeter. Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/) Reason for choosing Chatmeter We liked their added features with the Review Builder, this tipped the scale. Unfortunatley, Review Builder was no long useful shortly after signing up with Chatmeter. However, there dashboard is easy to use and their customer service \[SENSITIVE CONTENT HIDDEN\] is always great to work with! Review Source Response from Alchemer August 14, 2020 Hi Amy, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and that you enjoy working with our customer service team! Thank you for your feedback, Review Builder is still available in our platform. Our Review Builder feature gives you insight into the local customer experience at every location with customizable templates, unique survey options, and widgets for your website. Please reach out to your Customer Success Manager to learn more about Review Builder and with any other feedback you may have. CJ Colin J. Marketing Hospital & Health Care Used the software for: 1-2 years ### "Great place for one-stop reputation management" August 4, 2020 4.0 We are happy with Chatmeter and plan to continue using it. Pros Overall, we have been happy with Chatmeter. Since we have so many locations and listings, Chatmeter makes it easy to get alerts in a single place. Being able to respond right from the Chatmeter platform is great. Cons The SEO web tracking feature leaves a lot to be desired. It is often inaccurate or blank and challenging to customize. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[Ahrefs](https://www.capterra.com/p/176340/Ahrefs/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Chatmeter We had an outstanding recommendation from someone in marketing that I trust very much. Review Source Response from Alchemer August 5, 2020 Hi Colin, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews all in one place! Thank you for your feedback on our SEO web tracking feature, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. CI Chad I. Director of Marketing Financial Services Used the software for: 2+ years ### "Overwhelming Compliments Very Few Critiques " July 31, 2020 5.0 It has been a pleasure to work with Chatmeter! I could not ask for a better response from their support staff. they have always been extremely helpful with my problems in spite of the often short notice they receive to solve them. ;) I always get a great deal of vital information from their webinars and blog posts that is a huge help in continue to adapt our digital strategy. Pros The listings feature is by far my favorite of the Chatmeter platform. Having 80+ locations across several states made local listings accuracy nearly impossible. Chatmeter's platform made this easy and effective. The frequent changes of address and brands that we have experienced recently would have created absolute chaos with our SEO if not for Chatmeter's listings feature. Cons Social analytics reporting can be slow to update. Real time updating is an aspect of the Chatmeter platform which I feel can be improved. However there are many features of the platform ( Social publishing and social review response) that are amazing and which I rely on daily. Review Source Response from Alchemer August 5, 2020 Hi Chad, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings with ease! Thank you for your feedback on real time updating, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! KH Kelly H. Director of Marketing Real Estate Used the software for: 2+ years ### "Very Content Customer!" August 4, 2020 5.0 Positive, I have worked with all very prompt and kind, helpful people throughout the experience. Pros It is all-encompassing and allows me to handle almost all aspects of our online presence in an efficient manner. In addition, I appreciate that the software is often upgrading and not staying stagnant when the industry moves, I notice chatmeter releases new features. Cons I wish the add-ons and a full package was more transparent. Also, some of the uploading and integration could be improved. As well as Social media Publishing. I enjoy the software used with Buffer, but stuck with chatmeter due to the extended functionality the software provides, even though I preferred the dashboard and functionality Buffer offered. Alternatives considered [Buffer](https://www.capterra.com/p/143492/Buffer/) Reason for choosing Chatmeter Additional Options needed. Review Source Response from Alchemer August 5, 2020 Hi Kelly, thank you for taking the time to review our software. We're happy to hear that our platform is all-encompassing and helps you manage your online presence! Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! Kelcie S. CEO Writing and Editing Used the software for: I used a free trial ### "Chatmeter" January 28, 2019 5.0 Pros Everything you've ever wanted to know about your reviews you're able to find on Chatmeter. It's truly incredible. Plus, it's a super robust platform to use. It allows you to respond to multiple reviews at a time, as well as pull detailed information about each location you have. All around a really cool, insightful program. Cons This is going to sound silly, but all in all the look of the software is a little dated. While they're on the cutting edge of all things reviews, the platform looks like its from 1999. lol. Just a little thing. Review Source Response from Alchemer June 25, 2020 Hi Kelcie, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to multiple reviews at a time! We have made a lot of great updates to our platform over the past year and I will be sure to pass along your feedback to our design team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! FB Frederick B. Restaurant Manager Food & Beverages Used the software for: 2+ years ### "Intuitive POS with convenient connectivity " November 6, 2020 5.0 Pros The ability to access important information from anywhere through the toast website. Cons The loading times can, sometimes, be intrusive. Review Source Response from Alchemer November 10, 2020 Hi Frederick, thank you for taking the time to review our software. We're happy to hear that our platform helps you access important information in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! jC justin C. Online Reputation Specialist Consumer Services Used the software for: 6-12 months ### "Chatmeter Experience " August 4, 2020 5.0 Pros I love being able to export almost every piece of information within the tool to create an external report, as well as having the option to build an internal report. Cons I think the cons for me are not being able to build certain reports to compare year over year, due to being a new Chatmeter users. It would be nice if the behind the scenes algorithms could capture certain information no matter when one has started using Chatmeter. Review Source Response from Alchemer August 5, 2020 Hi Justin, thank you for taking the time to review our software. We're happy to hear that you love pulling reports within our platform! Thank you for your feedback on reporting on past data, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. SN Scott N. General Manager Restaurants Used the software for: 1-2 years ### "On site Manager review" November 10, 2020 4.0 This helps manage the on line reviews in one quick glance. Pros Chatmeter gives you a one stop shop to find all of your reviews and respond to them. This saves a great deal of time instead of having to look around different sites for them. Cons Sometimes, hard to tell how you compare to others in your ADI. Review Source Response from Alchemer November 24, 2020 Hi Scott, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. CT Chad T. General manager Food & Beverages Used the software for: 1-2 years ### "Gm point of view " November 5, 2020 5.0 Pros I like the comparison to competitors and the ease of responding to reviews. Cons Understanding what social posts effect and how often people look up the business effects the overall score more than I feel it should Review Source Response from Alchemer November 9, 2020 Hi Chad, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to all your reviews easily! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! WB Walter B. Franchisee Owner Restaurants Used the software for: 2+ years ### "Review" November 17, 2020 4.0 Most part great, fairly easy to navigate and use. Some of the analytics do not change nor fluctuate often. So either useless data for us, or not being used to the full potential for us to capitalize on. Pros I enjoyed the tracking capability of online mentions of the business name regardless of platform it was posted on. Cons The inability to link all review platforms to Chatmeter for responding to reviews easily. Review Source Response from Alchemer November 24, 2020 Hi Walter, thank you for taking the time to review our software. We're happy to hear that our platform is easy to navigate and that you enjoy tracking your online mentions all in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. CL Cheryl L. Manager Restaurants Used the software for: Less than 6 months ### "All in one social media connector" November 5, 2020 4.0 Pros ability to connect with all social media outlets on one platform Daily emails that let you know a comment was left somewhere or anywhere, about you. Cons well, for me...I wish there was step-by-step roadmap to what i should be working on when a specific score is not green...maybe sending an email that says your social score is 59...try these solutions to help you raise that score. Social category is the one area I have the most issue with trying to get that score to rise & I tried to do a few different things but it didn't impact the score. Review Source Response from Alchemer November 9, 2020 Hi Cheryl, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your social media sites in one place! Thank you for your feedback on scoring, I will pass it along to our product team. In the meantime, here's an article on the LBV score: https://www.chatmeter.com/platform/lbv-score/. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. JC Jason C. General manager Food & Beverages Used the software for: 1-2 years ### "Great service " August 13, 2020 5.0 Pros All reviews our guests place in real-time right into one site Cons None no issues I have while using the service Review Source Response from Alchemer August 20, 2020 Hi Jason, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! DS Daniel S. General Manager Hospitality Used the software for: 1-2 years ### "Thanks" November 11, 2020 5.0 very positive Pros Your product is extremely easy to navigate. Cons Honestly, there is nothing I would change about this product. Review Source Response from Alchemer November 23, 2020 Hi Daniel, thank you for taking the time to review our software. We're happy to hear that our platform is easy to navigate! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! LR Lisa R. Community Manager Real Estate Used the software for: 1-2 years ### "Community Manager" August 4, 2020 4.0 I use it when I need to write a response to a review. Great software, somewhat new to it as I am not on here daily, been happy with it thus far. Pros How easy it is to respond to reviews and the fact that it has preloaded templates, super easy for fast paced offices and responses. Cons The dashboard has a lot going on, not sure I will ever need or use it all. Review Source Response from Alchemer August 5, 2020 Hi Lisa, thank you for taking the time to review our software. We're happy to hear that our platform helps is easy to use and helps you respond to all of your reviews! Check out our blogs at https://www.chatmeter.com/blog/ for helpful ways to utilize whole platform. Feel free to reach out to me at cwong@chatmeter.com with any other feedback or questions you may have. WS Wanda S. Regional Manager Real Estate Used the software for: Less than 6 months ### "Reputation Management Dashboard" November 16, 2020 5.0 Excellent! I check the site almost daily and enjoy reading the wonderful positive reviews. If there are negative reviews it provides us the ability to respond quickly and address the concern. Pros The ease of seeing all your portfolio reviews in one place and being able to respond to most of those on the dashboard. Cons Not being able to respond to all reviews from this site. There are only a few that you cannot though. Review Source Response from Alchemer November 23, 2020 Hi Wanda, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! CD Codrina D. Community Manager Real Estate Used the software for: 1-2 years ### "Property Management " August 4, 2020 4.0 Positive! Pros Love the pre-set responses, notifications, and reporting. Cons Some reports are hard to pull up by dates. Review Source Response from Alchemer August 5, 2020 Hi Codrina, thank you for taking the time to review our software. We're happy to hear that you love our review response templates, real-time alerts and reporting! Thank you for your feedback on reporting by dates, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. MA Megan A. Social Media Specialist Management Consulting Used the software for: 1-2 years ### "Excellent customer service" November 5, 2020 5.0 Very satisfied Pros Ease of use with excellent customer service. Cons There isn’t anything I really dislike about the software Review Source Response from Alchemer November 9, 2020 Hi Megan, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and that you're happy with our customer service! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! LI Larry I. President Food & Beverages Used the software for: 6-12 months ### "Keeping Up With Your Reviews" November 5, 2020 5.0 With all the other tasks to do with owning a pizza shop, it makes it real easy to keep on top of the reviews for my shop. Pros Chatmeter is very easy to use. It also aggregates the reviews you receive through social media so nothing slips through the cracks. It's easy for me to get an email in the morning from Chatmeter and reply to a review that same day. Cons There really hasn't been a downside. They even have some tutorials on how to write a response to a review, both positive and negative. Review Source Response from Alchemer November 9, 2020 Hi Larry, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and helps you respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! CM Corinne M. Ecommerce Coordinator Sporting Goods Used the software for: 6-12 months ### "intuitive and convenient " August 10, 2020 5.0 Pros I found that is was very easy to navigate. I personally didn't use all features for my role. But responding to a variety of customer reviews all in one place made it really eay and convenient! The integration with other apps was nice! Cons I didn't find many difficulties using this but a lot of features were not necessary for me so I did not spend the time clicking around outside of the customer review pages Review Source Response from Alchemer August 14, 2020 Hi Corinne, thank you for taking the time to review our software. We're happy to hear that our platform is easy to navigate and helps you respond to all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! BP Becky P. Marketing Director Real Estate Used the software for: Less than 6 months ### "Easy to use!" August 4, 2020 5.0 Pros The flow of the software is easy and logical. Cons I don't really understand the LBV summary. Review Source Response from Alchemer August 5, 2020 Hi Becky, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use! Here you can read about what goes into an LBV score: https://www.chatmeter.com/platform/lbv-score/. Feel free to reach out to me at cwong@chatmeter.com if you want more information on the LBV score. Thanks again for the great review! Similar Products Featured