# Page 2 | Chatmeter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chatmeter the right Reputation Management solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168699/Chatmeter/reviews --- Chatmeter 4.5 (74) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Chatmeter ## Showing most helpful reviews Showing 26-50 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Lauren K. Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Make Responding to Reviews for Multiple Locations a Breeze" July 31, 2020 4.0 Customer service here has been both wonderful and slow. The technical support portion seems to be a little slow to work on issues and communicate. The customer representatives have been great. This company does not just drop out of communication once you purchase their product. Chatmeter does regular check ins and updates. Pros I love that we can see all our reviews for all our location for all platforms in one place. It is easy to view all the reviews at once and be able to sort them by star rating or date posted. Answering reviews could not be easier with this platform. We also love that we can see images that have posted and social comments. With 78 locations we need all the help we can get commenting on reviews, overseeing social media, and providing feedback to our locations. Cons The social posting portion of this platform is really lacking. There have been multiple technical glitches on their end, which did take some time to get fixed. Your ability to post is a little limited as well. You can only post links and photos in certain ways and you cannot post polls or stories. I do wish the social section was a little further along in development. Reason for choosing Chatmeter I chose Chatmeter because of the two in one platform. I liked that I could use the same service for both reviews and social media posting. Chatmeter was also willing to work with some of my special requests. Review Source Response from Alchemer August 5, 2020 Hi Lauren, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your reviews all in one place and makes responding to reviews easy! Thank you for your feedback on our social suite, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! AK Amanda K. Marketing/Advertising Automotive Used the software for: 1-2 years ### "Overall, solid software and incredible customer support!" August 4, 2020 5.0 We've had good experience with our rep, the software, and improving our results. Pros We love that most of the places on the internet that accept user reviews or CRM software are easily compiled into one platform that's relatively easy to use. We like the big, colorful graphics used (makes it fun and gives another perspective to understand the information) and that most every section is fully interactive. We appreciate how easy it is to see all the different aspects of our internet presence. Cons We wish it included the option to add additional CRMs that are not currently supported by the software. It's pretty pricey, but it does a lot more than most other programs. We also wish there was someone on staff that specifically worked with open APIs to integrate and customize the software to suit our needs a bit better and not have to find someone on the side. Review Source Response from Alchemer August 5, 2020 Hi Amanda, thank you for taking the time to review our software. We're happy to hear that our platform is interactive and helps you manage your online presence! It's also great to hear you're improving your results. Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. YW Yvonne W. Owner/Operator Food & Beverages Used the software for: 1-2 years ### "Multiple reviews for our restaurants in one place" November 5, 2020 4.0 Having access to trends and reports help me see where problems are happening - if it's a specific day of the week or a certain period of time. I can drill down and see if it's a kitchen issue or if certain people are on the shifts that have the issues - invaluable. Pros It saves me so much time by being able to see multiple reviews from various platforms in one place. Once you have your FB, Twitter, Insta, Google, YELP all linked you can spend 5 minutes responding to guests. If there's a problem you can resolve it quickly. In the past you either had to go to every site and check comments and that took way too much time out of a normally busy day. I found that I just didn't check until I was alerted that there was a problem. This is so much better. Cons some sites are still not accessible, like YELP, but we all agree YELP isn't a site that wants feedback, it's just yuppies who think they are food critics giving their ego's a boost. I can't say that I have anything negative about this software. Review Source Response from Alchemer November 9, 2020 Hi Yvonne, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. hO heather O. Regional Marketing Director Real Estate Used the software for: 2+ years ### "We love Chatmeter!" July 31, 2020 5.0 Helps us to understand our properties' online reputation and helps our teams to quickly and easily understand theirs as well. The LBV score increases awareness and accountability for our teams. Great tool! Pros Easy to utilize. Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it. Amazing customer service. Our account rep, \[SENSITIVE CONTENT HIDDEN\], goes above and beyond for us and helps train our teams. I love that we can also use their Listings and social media service as well. We appreciate that there are multiple facets to Chatmeter, so we don't have use a variety of vendors. Cons The only con I see is that I would love for the social media posting tool to be more robust. We currently use Soci as a scheduling tool for social media. Would love to use Chatmeter instead, but it is not quite advanced enough for us and our teams to make that switch. Review Source Response from Alchemer August 5, 2020 Hi Heather, thank you for taking the time to review our software. We're happy to hear that our platform is easy for your team to use! Thank you for your feedback on our social media tool, we recently made some updates to our social tool. Chatmeter social suite has social publishing, which allows you to schedule, bulk publish, plan and approve posts. Check out our full social suite here: https://www.chatmeter.com/platform/social-media-management/. Feel free to reach out to your Customer Success Manager to learn more. Thanks again for the great review! CB Christine B. COO Hospital & Health Care Used the software for: 1-2 years ### "Small or Dynamic Businesses Beware… Don’t Sign a Chatmeter Contract!" October 7, 2022 1.0 If you are part of a small business or dynamic business that needs to pivot as business needs dictate, you should NOT consider Chatmeter services. Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations. Chatmeter would not provide any assistance by reducing the number of locations in our contract. We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation. Chatmeter stated that we were required to cancel at least 60 days prior to the annual bill (even though they sent no notice or reminder of this). The only option Chatmeter would provide, besides a payment plan for the entire annual bill, was to buy out the annual contract for nearly $4,000! Small business owners need the option to discontinue services with reasonable timing if they do not meet current business needs. Inflexibility and unfairness help no one and it’s simply not good business. In today’s world of constant change, please be warned not to sign a contract with Chatmeter. Pros As a business owner, I did not have personal experience utilizing the software but had negative experiences with Chatmeter management. Cons Inflexible and shady business practices by Chatmeter management. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Cost and function needed at the time Review Source KF Kyle F. Regional director of operations Restaurants Used the software for: 2+ years ### "Chatmeter " August 10, 2020 4.0 It’s a useful and reliable tool to judge our company day to day. Easier to have everything together daily than search reviews on yelp, google, etc daily. Pros Easy access to how my stores are doing via social media and email responses. I like you can tier your stores based on 30 days or overall. Easy grouping everything together to get quick feedback. Quick and reliable. Cons Seems some reviews come in at later dates. We get a lot of feedback from the previous weeks on random days. Review Source Response from Alchemer August 14, 2020 Hi Kyle, thank you for taking the time to review our software. We're happy to hear that our platform is quick and reliable! Thank you for your feedback on reviews, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. KH Kristin H. VP of Operations Real Estate Used the software for: 2+ years ### "Valuable, time saving product for reasonable price" August 4, 2020 5.0 I have worked with Chatmeter for the last 6-7 years. I have use the program as a Community Manager, Regional Manager and VP of Operations and appreciate the ease of use from every level I have been at. Pros I enjoy the daily emails with all of my properties reviews. It gives us the opportunity to jump on any issues and reply to the review promptly. It also allows me to be involved in the process and add an extra layer of oversight to my teams. Cons I really have not had any issues, other then when I started with my current company that I wasnt getting the emails, but after a quick call it was fixed promptly. Reason for choosing Chatmeter Chatmeter was chosen for me when I was a Community Manager with another company and I have brought it to all the other companies that I have worked for. Review Source Response from Alchemer August 5, 2020 Hi Kristin, thank you for taking the time to review our software. We're happy to hear that you like the daily emails and that our platform helps you respond to your reviews quickly! Thank you for being a loyal Chatmeter user and for bringing us with you when you move companies. We greatly appreciate it! Thanks again for the great review. DP David P. Property Manager Real Estate Used the software for: 2+ years ### "Great Tool to keep track of all your reviews" August 11, 2020 5.0 Pros I love the fact that it tracks our reviews on Google, ApartmentRatings, and Yelp. We get an update the day after they put the review up, so we can go and answer the review quickly. In the property management industry answering reviews quickly is necessary and Chatmeter helps us do this. Cons It work perfect for the apartment industry. I do not have anything I like the least about this. Review Source Response from Alchemer August 17, 2020 Hi David, thank you for taking the time to review our software. We're happy to hear that our platform helps you keep track of all your reviews and respond to them quickly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! HE Holly E. Director of Marketing Restaurants Used the software for: 1-2 years ### "All-in-One Capability" November 11, 2020 4.0 Fantastic backend that is so easy to use for both myself and my franchisees. We love it! Pros With Chatmeter, we were able to have just one vendor do work that used to take 3 vendors. We now are able to manage our local listings, menu pages, and reviews all in one spot. Very convenient! Cons The backend where menu information is updated is hard to use and time consuming. Reason for choosing Chatmeter Price, capability of doing more in one place, and great service from staff during initial meetings. Review Source Response from Alchemer November 24, 2020 Hi Holly, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your local listings, menu pages and reviews all in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. RV Rebecca V. CX Specialist Construction Used the software for: 2+ years ### "Easy to use, great service, always improving" June 25, 2020 5.0 Pros The software is easy to use and the team at Chatmeter is constantly adding functionalities that keep them competitve in their industry. The service from the account management team has always been very great, quick and attentive to our requirements. Cons I wish we were able to personalize the sentiment analytic software to themes and keywords that we'd like to track. Review Source Response from Alchemer June 29, 2020 Hi Rebecca, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and you enjoy our great service! Thank you for your feedback, we used to offer this feature but we noticed clients were tracking keywords that they thought were important but customers actually weren't talking about so the data clients wanted didn't exist. So when we updated Pulse, we made it so that we're only showing customers statistically significant data. These are the things customers are actually talking about. I hope that helps and thanks again for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! DC Dominique C. Marketing Specialist Banking Used the software for: 6-12 months ### "Review" November 5, 2020 4.0 Good. Pros I like that I can schedule social posts directly through this system. I enjoy seeing the analytics for each platform and post. \[SENSITIVE CONTENT HIDDEN\] is amazing! Cons Scheduling social posts for the future can definitely be easier. The drop down to pick dates and times could be laid out better. Having to click on the drop down arrow to hide the window is annoying. It would be nice to be able to see the date and time you chose in the publishing screen without having to click on the drop down arrow again (prior to clicking schedule). Also, the cost is high. The inability to cross post across multiple platforms is not ideal. Reason for choosing Chatmeter Unsure. Review Source Response from Alchemer November 9, 2020 Hi Dominique, thank you for taking the time to review our software. We're happy to hear that our platform helps you schedule social posts and enjoy seeing the analytics! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. JF Jessica F. Marketing Operations Officer Banking Used the software for: 1-2 years ### "Super Helpful and Easy to Use" June 23, 2020 5.0 I am impressed by our account team. If I ever have a question or concern, they are always quick to respond and work until my question is answered. Pros The location management and review monitoring feature are something we dive into daily. It is easy to update our listings, respond to reviews, and provide detailed reports to our leadership teams. We are in the process of onboarding local pages which will give us greater control of our location pages on our website. Cons There is nothing I do not like about this software. Review Source Response from Alchemer June 25, 2020 Hi Jessica, thank you for taking the time to review our software. We're happy to hear that our platform helps you easily update your listings and respond to reviews! Thank you for your great feedback about your account team! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! LS Lewis S. General Manager Restaurants Used the software for: 2+ years ### "Functionality" November 5, 2020 4.0 It does not really do much to improve my social media presence or build business. It merely informs me of my current status. Pros I like that all of the metrics are covered in on page. Cons I cannot access all of the reviews or respond from this site. There are times I still have to log on to Yelp or google to respond to reviews or questions. Review Source Response from Alchemer November 9, 2020 Hi Lewis, thank you for taking the time to review our software. We're happy to hear that our platform helps you see all of the metrics on one page! Thank you for your feedback on accessing and responding to reviews, I will pass it along to our product team to take a look at. In the meantime, please reach out to me at support@chatmeter.com if you are still having these issues. JR Jennifer R. Marketing Consultant Internet Used the software for: 2+ years ### "Solid product for managing reputation management" August 15, 2020 4.0 Chatmeter has been a good partner. Pros The tool is easy to use and the dashboard gives you an at-a-glance view of how you're performing. Cons The exported reports aren't as "executive friendly", as they are a bit hard to digest. Sometimes daily notifications aren't delivered. Reason for choosing Chatmeter Cost, service and functionality. Review Source Response from Alchemer August 25, 2020 Hi Jennifer, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and helps you see how you're performing! Thank you for your feedback on reporting, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. CB Christina B. Regional Manager Real Estate Used the software for: 1-2 years ### "Knowledge is power!" August 17, 2020 5.0 Overall, my experience with Chatmeter has been a positive one! Pros Chatmeter allows me daily insight into my property's reviews. With daily alerts for new reviews, my Teams quickly receive & respond to customer feedback. If there are issues, we are able to respond and resolve - resulting in a happy customer. The positive reviews allow me to congratulate and motivate my employees in real time vs a monthly/quarterly report. Knowledge is power! Cons Integration and implementation have been seamless! Review Source Response from Alchemer August 25, 2020 Hi Christina, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage and respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! JR Jessica R. CX specialist Construction Used the software for: 1-2 years ### "Great platform" July 31, 2020 5.0 Overall experience with the platform is great, very user friendly and the quality of the data is on point. Even better experience is with our account team. We are very fortunate to have a great team working with us and consistently recommending the best practices and what's new on certain platform to make sure we keep updating our information in the most effective ways possible. Pros I love all the information they are able to pull from all different website and showcase it in a way we can actually act on and improve our processes and the information we display on the web. Cons I would love to be able to respond to Yelp reviews directly within the platform like we do with other review sites such as Google. Review Source Response from Alchemer August 5, 2020 Hi Jessica, thank you for taking the time to review our software. We're happy to hear that our platform is very user friendly and that you enjoy working with your account team! Thank you for your feedback, Chatmeter is a Yelp Knowledge Partner, with our Yelp listings management offering you have full access to monitor, measure, and respond to their Yelp reviews within the Chatmeter dashboard. Please reach out to your Customer Success Manager to learn more about our Yelp listings management feature. Thanks again for the great review! JS Jessica S. Marketing and Training Coordinator Real Estate Used the software for: 6-12 months ### "Versatile product that covers many bases" November 9, 2020 5.0 Pros I like that with Chatmeter you are able to keep track and respond to your reviews from many different sources. Additionally, the social media functions are impressive. This feature has saved us time when posting our social media posts over multiple pages. This added time has allowed us to make a more robust social media plan for 2021. Cons We struggle with the sources that pull from another source displaying the reviews correctly. For instance, if Bing uses Yelp as their review source, we oftentimes get 2 reviews instead of 1. Review Source Response from Alchemer November 10, 2020 Hi Jessica, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to all your reviews and saves you time posting on social media! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! AC Allan C. District Manager Restaurants Used the software for: 1-2 years ### "Tracking social media made easy" November 5, 2020 5.0 My overall experience is positive. I like having this service available to me. Pros I like that I can get all comments from Social Media in one location instead of visiting several websites. Chatmeter also makes responding to comments very easy. Cons My company uses it as a tool of negative reinforcement. We are constantly beat up about low scores yet we don't get much direction on how to improve our score except for getting good reviews. Review Source Response from Alchemer November 9, 2020 Hi Allan, thank you for taking the time to review our software. We're happy to hear that our platform helps manage all your social media comments in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! CW Christa W. Marketing Director Food & Beverages Used the software for: 1-2 years ### "Easy to Use" August 4, 2020 5.0 Overall I like Chatmeter. Its easy to use, easy to find the information I'm after and responding to reviews is simple with every social platform on one page! Pros That all of the information is easily found and or displayed on the homepage. Cons That my daily emails from Chatmeter are not showing the right information and I'm not sure how to fix it. I find what I'm after on the website, so I get what I need. Review Source Response from Alchemer August 5, 2020 Hi Christa, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and helps you respond to all your reviews! Thank you for your feedback on your daily emails, would you mind emailing me at cwong@chatmeter.com so I can connect you with the right person to help solve this issue. Thanks! JG Josh G. Branch manager Consumer Services Used the software for: 2+ years ### "consumer feedback" July 31, 2020 5.0 I use it t mange reviews and to find areas where I can help my team improve. I don't see many negative reviews(thank goodness) but when I do it normally shows me where some teaching is needed. That a very valuable tool in my industry. Pros I like its ease of use and functionality. I'm not the most tech savvy guy in the world and I can navigate and recover information with ease with this product. Cons The only dislike I have is that I don't have it on a mobile device. This may be my fault though. Review Source Response from Alchemer August 5, 2020 Hi Josh, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and helps you manage your reviews! We recently launched our mobile app, check it out and download it here: https://www.chatmeter.com/platform/mobile-app/. Feel free to reach out to me at cwong@chatmeter.com if you have any questions about our mobile app. Thanks again for your great review! HK Holly K. Property Manager Real Estate Used the software for: 1-2 years ### "Easy to find everything in one plac" August 13, 2020 5.0 Pros I love that I can find everything all in one place. It saves me so much time to not have to go to different sites searching for reviews. The daily summary emails are super helpful as well. Cons The LBV score is difficult to understand. Review Source Response from Alchemer August 20, 2020 Hi Holly, thank you for taking the time to review our software. We're happy to hear that our platform helps you keep everything in one place! Thank you for your feedback, here you can find more information about the LBV score: https://www.chatmeter.com/platform/lbv-score/. Feel free to reach out to me at cwong@chatmeter.com with any other questions or feedback you may have. Thanks again for the great review! AV Alexis V. Marketing Coordinator Food & Beverages Used the software for: 6-12 months ### "Chatmeter: One stop for your business" July 31, 2020 4.0 Pros This product gives you a dashboard that is easy to understand for multiple areas of marketing and operational systems. The ability to check reviews, schedule posts, and compare your growth to the competition all in one site is extremely helpful. Chatmeter gives your brand a chance to see an overview easier than any other software I have used. Cons The app they rolled out for Chatmeter was helpful, but did not encompass the most valuable feature of Chatmeter, which is the social posting and media dashboard. Alternatives considered [BrightLocal](https://www.capterra.com/p/182621/BrightLocal/)[Later Social](https://www.capterra.com/p/152254/Later/) Review Source Response from Alchemer August 5, 2020 Hi Alexis, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews and see how you compare against your competitors! Thank you for your feedback, we will be adding social to our mobile app very soon! Keep your eye out for our next mobile app update. Feel free to reach out to your Customer Success Manager with any other feedback you may have. FR Facundo R. District Manager Food & Beverages Used the software for: 6-12 months ### "Useful and orginized" July 31, 2020 4.0 Pros I really like the friendly user access. I use alot of programs and websites for my work. this site is one of the most well organized that really help with the ease of relaying information to others. Cons the fact that i need to be connected to the internet to read reviews. I like to go out and bout and still have access. Review Source Response from Alchemer August 5, 2020 Hi Facundo, thank you for taking the time to review our software. We're happy to hear that our platform is user friendly! We recently launched Chatmeter's mobile app, this will give you access to your reviews and allow you to receive notifications when you're on the go! Check out more about our mobile app here: https://www.chatmeter.com/platform/mobile-app/. Feel free to reach out to your Customer Success Manager with any other feedback you may have. TM Tanya M. General manager Food & Beverages Used the software for: 2+ years ### "Easy to use" November 5, 2020 5.0 Very easy to use and get your scores and ratings Pros I like being able to see all reviews from all places Cons Nothing to complain about, overall very easy to use Review Source Response from Alchemer November 9, 2020 Hi Tanya, thank you for taking the time to review our software. We're happy to hear that our platform helps you see all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! IF Ivan F. Owner Restaurants Used the software for: 2+ years ### "Ivan's Review" November 5, 2020 4.0 It's a fantastic product. Sometimes it doesn't get the right overall experience but it's useful. Pros Easy and simple. Useful in every way. Tracking is seamless. Cons You can tell that it's automated.....meaning it looks for a keyword to make a determination. Sometimes those keywords are used to express a positive experience. For example "The Shrimp I had for lunch was Gnarly!" Even though the word gnarly would most likely be taken as negative, its use as a positive. Reason for choosing Chatmeter Corporate Requirement. Review Source Response from Alchemer November 23, 2020 Hi Ivan, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Similar Products Featured ## Related categories [Reputation Management](https://www.capterra.com/reputation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.