# Page 3 | Chatmeter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Chatmeter the right Reputation Management solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168699/Chatmeter/reviews --- Chatmeter 4.5 (74) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Chatmeter ## Showing most helpful reviews Showing 51-74 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jerry H. General manager Restaurants Used the software for: 2+ years ### "Chat meter" November 5, 2020 5.0 Great Pros Easy to use. All of the info I need in one place Cons None I love the service and hope we keep it Review Source Response from Alchemer November 9, 2020 Hi Jerry, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and keeps everything in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! SK Steven K. Owner Food & Beverages Used the software for: 1-2 years ### "Brass Tap Towson" November 5, 2020 5.0 Pros Chatmeter makes checking all social media activity easy to monitor on one platform Cons Chatmeter has many functions that at times make navigating the site complicated Review Source Response from Alchemer November 9, 2020 Hi Steven, thank you for taking the time to review our software. We're happy to hear that our platform helps you monitor all your social media activity in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! BS Benjamin S. Marketing Coordinator Real Estate Used the software for: I used a free trial ### "Leader In Reputation Management" July 29, 2021 4.0 Chatmeter allows for real-time monitoring of all of our reviews, social media pages and other listing services across all 5 states in which we operate. Their LBV score gives us a useful high-level rating to be able to compare performance across our properties, and against competitors. Pros The LBV Score is great! It helps us to identify areas in which we're excelling, and areas in which we need to improve. The "Pulse" feature shows us very helpful customer sentiment by drilling down to specific words and topics! Cons Chatmeter is a little pricier than the other reputation management software's we have been considering, but for what you get it may be worth it for us to sign on long term! Review Source Response from Alchemer January 7, 2022 Thank you for taking the time to review our software. We're happy to hear that our platform has helped you monitor your reviews and customer sentiment! Feel free to reach out to me directly at sguzman@chatmeter.com with any questions or feedback you may have. DP David P. Salesman Utilities Used the software for: 1-2 years ### "Love this!!!" August 13, 2020 5.0 Pros This software is the easiest way I have found to monitor your online presence! Cons If someone updates a previous review, it doesn't always update on Chatmeter Review Source Response from Alchemer August 20, 2020 Hi David, thank you for taking the time to review our software. We're happy to hear that our platform helps you monitor your online presence easily! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! DH Doug H. Owner Restaurants Used the software for: 6-12 months ### "Chatmeter" November 5, 2020 3.0 Pros I like having the ability to gather feedback from customers Cons Although we receive feedback on the overall visit, we do not receive any specific data about the visit such as time, day etc... So we can see that someone rated us low and were not happy with their visit, but we don't have the ability to research when the visit occurred. We also find it frustrating when we are able to identify when the visit took place and the data we review don't match what we discover on our end. Had a survey earlier this week that claimed the service was horrible but they left the server a 25% tip? Why would they tip 25% if the service was horrible? Review Source Response from Alchemer December 15, 2020 Hi Doug, thank you for taking the time to review our software. We're happy to hear that our platform helps you gather feedback from your customers! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. RB Rebecca B. District Manager Food & Beverages Used the software for: 6-12 months ### "Customer service " July 31, 2020 5.0 Pros I love that customers can reach out and leave honest and helpful feedback and responding is easy. Cons I would like to see customer email addresses to be able to add credit to their app account without having to ask and wait for a response Review Source Response from Alchemer August 5, 2020 Hi Rebecca, thank you for taking the time to review our software. We're happy to hear that our platform makes responding to reviews easy! Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! MP Mike P. VP of Operations Hospitality Used the software for: 1-2 years ### "FSC Chatmeter" November 13, 2020 5.0 overall good. Pros daily reporting and one place to respond to all comments. Cons portal custom reporting can be cumbersome Review Source Response from Alchemer November 23, 2020 Hi Mike, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. BM Brandon M. Owner Food & Beverages Used the software for: 6-12 months ### "Customer for life! " November 5, 2020 5.0 Very pleased with the service you provide. Pros Chatmeter alerts me when a customer leaves my business positive or negative feedback. Replying to the review couldn't be easier. Cons I don't have any negative feedback for Chatmeter at this time. Review Source Response from Alchemer November 9, 2020 Hi Brandon, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to your reviews easily and that you are pleased with the service! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! CR Curt R. Gm Food & Beverages Used the software for: 2+ years ### "Love this" November 10, 2020 5.0 Pros I love being able to see all my social media in one place. It’s also very helpful for changing hours on all platforms. Cons The only thing I’m not fond of is the app does not auto correct or spell check when responding to a review. Review Source Response from Alchemer November 23, 2020 Hi Curt, thank you for taking the time to review our software. We're happy to hear that our platform helps you see all your social media sites in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! CF Cheryl F. Marketing Manager Restaurants Used the software for: 6-12 months ### "Worth the money" November 11, 2020 5.0 Very positive. Pros The efficiency and ease of use. The speed with with we get the information. Cons I have not found any negative features or have had any negative issues with this program. Reason for choosing Chatmeter Based on research this was the one that seemed like the best option. Review Source Response from Alchemer November 23, 2020 Hi Cheryl, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! TN Tiffany N. General Manager Hospitality Used the software for: 2+ years ### "Wonderful product!" November 5, 2020 5.0 It's been good -- it has saved me time when responding to reviews. Pros That is automatically combines all of the individual platforms into one so allow responding to reviews easier. Cons That is isn't "live" and you have to wait for the reviews to post from the other platforms. Review Source Response from Alchemer November 9, 2020 Hi Tiffany, thank you for taking the time to review our software. We're happy to hear that our platform helps you save time when responding to reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! MJ Mandi J. Manager Restaurants Used the software for: 6-12 months ### "So easy " November 19, 2020 5.0 Pros How it links all business pages to one location Cons There are no cons I and very happy with how it works Review Source Response from Alchemer December 15, 2020 Hi Mandi, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your locations in one place and is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! JR Jeromie R. President Construction Used the software for: 1-2 years ### "Not bad" November 13, 2020 3.0 It is OK. Pros It compiles your reviews into one place. They also offer a score as well as some ideas to improve your ratings. Cons It does not really do much overall. I immediately receive an email from Yelp or Google when a review is left. Chatmeter sends an email with the same exact information the following day. Review Source Response from Alchemer December 15, 2020 Hi Jeromie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. CH Carrie H. Marketing Manager Medical Practice Used the software for: I used a free trial ### "Helpful Resource" August 4, 2020 4.0 Chatmeter is a fantastic resource for eliminating multiple logins and dashboards for maintaining review sites and managing online listings. Pros It's great having the dashboard to login to for quick and easy review monitoring and online directory access. Cons The dashboard provides a lot of information which is great, but can be a bit overwhelming to begin with. Alternatives considered [Binary Fountain](https://www.capterra.com/p/184215/Binary-Fountain/) Reason for choosing Chatmeter The complimentary trial has been a great way to experience the product before committing. Review Source Response from Alchemer August 5, 2020 Hi Carrie, thank you for taking the time to review our software. We're happy to hear that our platform helps you monitor your reviews easily! Subscribe to our weekly blogs at https://www.chatmeter.com/blog/ for helpful tips and information on how to best utilize the Chatmeter dashboard. Feel free to reach out to me at cwong@chatmeter.com with any other feedback or questions you may have. BC Bill C. Digital Content Manager Automotive Used the software for: 1-2 years ### "Good Product" August 10, 2020 4.0 Pros It makes it easier to set up and manage all our stores on GMB. Reply to reviews are much easier when you can reply to several reviews at once. Cons Nothing i can think of. I'm not a main user, but what I have done works fine. Review Source Response from Alchemer August 14, 2020 Hi Bill, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your stores on GMB and reply to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. AC Andrew C. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Easy To Use and Helpful" November 10, 2020 4.0 As stated, easy to use and does exactly what it is supposed to do Pros Chatmeter is very easy to use and helpful in the way it consolidates the information needed, as well as provides alerts. Cons Can't really think of any complaints. It does what it says it does. Review Source Response from Alchemer November 24, 2020 Hi Andrew, thank you for taking the time to review our software. We're happy to hear that our platform is very easy to use and is helpful! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. TO Taylor O. Director of Marketing Veterinary Used the software for: 6-12 months ### "Chatmeter" August 4, 2020 5.0 Pros Chatmeter's Customer service is unparalleled. Cons The price per location per month can add up quickly when managing many locations. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Review Source Response from Alchemer August 5, 2020 Hi Taylor, thank you for taking the time to review our software. We're happy to hear that you've had such a great experience with Chatmeter's customer service! Feel free to reach out to your Customer Success Manager with any other feedback you may have. AJ Amanda J. Analyst Consumer Goods Used the software for: 6-12 months ### "Chatmeter" July 31, 2020 5.0 Pros It truly feels like it is based in 2020 and is user friendly to a default. I really enjoy it not feeling like a "version one" of anything. Cons Our comparisons with our competitors could be more detailed, but I understand there is limited trade knowledge. Review Source Response from Alchemer August 5, 2020 Hi Amanda, thank you for taking the time to review our software. We're happy to hear that our platform is very user friendly! Thank you for your feedback on our competitor comparisons feature, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! MS MADISON S. Digital Marketing Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Gets the job done" November 10, 2020 4.0 Chatmeter gets the job done. However, there are areas that could be improved. Pros We manage several brands within the account. It's helpful to easy toggle between brands and see how each is doing. I also like the monthly automated report that shows the overall health of the brand. Cons Some of the features are hard to use. For example, if you make an edit in GMB directly, Chatmeter may override whatever edit you did. You have to let your Chatmeter rep know about the changes so they can stop the Chatmeter override. Review Source Response from Alchemer November 23, 2020 Hi Madison, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your brands! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. AC Allen C. President Restaurants Used the software for: Less than 6 months ### "Chatmeter Review" November 10, 2020 4.0 Pros It show up daily in my email so I can respond immediately to issues. Cons I will say a neutral review but the written comments are glowing with praise Review Source Response from Alchemer November 23, 2020 Hi Allen, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to your reviews quickly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. dB don B. Owner Food & Beverages Used the software for: 6-12 months ### "Satisfied" November 10, 2020 4.0 Satisfied Pros It is helpful to get feedback from customers so we know how we are doing. Cons Have not had any problems except with the survey that will not let me out of this field. Review Source Response from Alchemer November 24, 2020 Hi Don, thank you for taking the time to review our software. We're happy to hear that our platform helps you see your customer feedback! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. lF lisa F. Manager Real Estate Used the software for: 6-12 months ### "Review " July 31, 2020 5.0 Pros The ease and that it gives me that someone left a review. Cons There is nothing that I do not like about the software. Review Source Response from Alchemer August 5, 2020 Hi Lisa, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and that you enjoy the real-time alert notifications! Thanks again for the great review! PD Paul D. Office manager. Construction Used the software for: 1-2 years ### "Learning About all options for digital marketing" November 20, 2020 4.0 Overall very good. Need to be more diligent to use it to its full potential. Pros Comparing our company to other local firms in the same industry Cons A bit confusing to understand at first. Review Source Response from Alchemer November 23, 2020 Hi Paul, thank you for taking the time to review our software. We're happy to hear that our platform helps you compare yourself to your competitors! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. TA Timothy A. Owner Restaurants Used the software for: Less than 6 months ### "User" November 5, 2020 5.0 All very positive - surprisingly easy and useful Pros Very easy to use - very intuitive. A useful tool Cons I can's think of any. Its a very useful tool Review Source Response from Alchemer November 9, 2020 Hi Timothy, thank you for taking the time to review our software. We're happy to hear that our platform is very easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! Similar Products Featured ## Related categories [Reputation Management](https://www.capterra.com/reputation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.