--- title: "PowerReviews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PowerReviews Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/168700/PowerReviews/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # PowerReviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PowerReviews ## What is PowerReviews? Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. ## What is PowerReviews used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PowerReviews?[Manage this product listing](https://www.g2.com/products/powerreviews/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PowerReviews 3.4 (7) VS. [4.7 (257)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting Price Contact vendor Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (7) Ease Of Use 4.7 (203) Value For Money 3.7 (7) Value For Money 4.5 (196) Customer Service 3.9 (7) Customer Service 4.8 (193) ## PowerReviews alternatives Highest Rated [NiceJob](https://www.capterra.com/p/142037/NiceJob/) [4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142037/NiceJob/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144389/Yotpo/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152924/Customer-Frontlines/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about PowerReviews Overview ### What company size and specific industries is PowerReviews built for? PowerReviews is designed for businesses of all sizes, from small companies to enterprise organizations, across a wide range of industries. It fits teams that need to study consumer behavior, shopping trends, and customer engagement, making it suitable for retail and other customer-focused sectors that rely on market feedback. Features and Usability ### What are the key features of PowerReviews? PowerReviews offers ratings and reviews, review generation, review request, review monitoring, and response management for collecting and managing customer feedback. It also includes surveys and feedback, sentiment analysis, customer profiles, customizable reports, dashboards, campaign analytics, and segmentation for tracking performance across channels. Integrations ### Which third-party tools and platforms does PowerReviews integrate with? PowerReviews connects natively to over 20 platforms, including Shopify Plus, Salesforce Commerce Cloud, SAP Engagement Cloud, Tealium Customer Data Hub, Listrak, Emplifi Social Marketing Cloud, Bazaarvoice, and Feedonomics. Additional catalog integrations include Monetate, Movable Ink, Okendo, Sprinklr, Epsilon PeopleCloud, and Annex Cloud Loyalty Experience Platform. Getting Started and Support ### What training and onboarding options does PowerReviews offer? PowerReviews provides webinars and documentation to help teams get started. Webinars support live or scheduled guidance on product setup and features, while documentation offers written reference material for self-paced learning and step-by-step review of processes and settings. Getting Started and Support ### What customer support options does PowerReviews offer? PowerReviews provides email/help desk support and phone support. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer loyalty software: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) PowerReviews includes **Loyalty Program** and **Rewards Management**, covering two of the main capabilities buyers look for in a customer loyalty solution. However, it does not include **Third-Party Integrations**. Instead, it offers **Gift Card Management** (**39%**), which gives businesses another way to encourage repeat purchases and retain customers. Together, these features help businesses build repeat buying habits, manage incentives more effectively, and give teams a clearer way to support long-term customer retention. Campaign Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Ratings/Reviews 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ratings/Reviews Response Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers PowerReviews 37 features ### All Features - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Tracking: Track and document all activities across devices, networks, and other systems - Attribution Modeling: Analyzes the amount of credit that should be assigned to sales and conversion touchpoints. - Behavioral Analytics: Track and analyse user behavior within a system or network - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competitor Monitoring: Track activity of your competitors - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Profiles: Record customer information, purchase history, and other notes - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Lead Attribution: Identify the source channel that resulted in a new lead in the system - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Membership Management: Database of members to track personal information of individuals and families - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Ratings/Reviews: Ratings/Reviews - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. Features 3.4 (7) 3.4 Based on 7 reviews ## Pricing Value for money 3.7 (7) ### Starting price Free trial not available Value for money 3.7 (7) 3.7 Based on 7 reviews ## Integrations [ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ Okendo](https://www.capterra.com/p/176189/Okendo/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[ Sprinklr Social](https://www.capterra.com/p/131274/Sprinklr-Platform/)[ TrueLoyal](https://www.capterra.com/p/143027/Zinrelo/)[ Monetate](https://www.capterra.com/p/276426/Monetate/)[ Annex Cloud Loyalty Experience Platform](https://www.capterra.com/p/164609/Customer-Loyalty-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (7) 3.9 Based on 7 reviews ## User reviews Overall rating 3.4 Based on 7 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(2) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Verified Reviewer Business Analyst Used the software for: Less than 1 year ### "The fastest way to get more user generated content" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 5, 2021 Pros With PowerReviews we are getting valuable feedback from our customers, which helps us to grow very quickly. Cons The overall impression is very positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelly S. Director Direct Response Marketing Used the software for: 3-5 years ### "Positive impact on sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 22, 2017 Pros Product reviews are a sure way to convert more prospects. In that sense PowerReviews as been instrumental in boosting our online sales. Question & Answer feature is a nice addition to their overall product. Cons Lack of flexibility around product reviews. For example, I wanted to generate a page with all our reviews. Basically an aggregated list of all product reviews in one place. That was virtually impossible without significant development work on PowerReviews's end and additional cost for us. Also, the lack of a tight integration with Google to syndicate the reviews to Google Shopping or Google Trusted Stores is frustrating compared to their competitors. There is no integration with Bing Shopping either, which has prevented us from getting seller ratings in BingAds. We got seller ratings in Google via GTS. The pace of innovation is pretty slow at PowerReviews. They have not brought forth new meaningful tools to the table in years whereas the competition is innovating with better social media integration for example. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Program Manager Used the software for: 3-5 years ### "It works, but is not the best" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 31, 2023 It works for how we use it, but feels like features could be improved. Pros Ratings only option has been nice to boost average star rating. Cons Email review request is not editable, and has been difficult to integrate with other platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Best business power review software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2021 Definitely would recommend businesses use this software especially for small entrepreneurial businesses. Pros What I love most about this software is that it keeps enables your business to study your consumers behavior by way of reviews, mapping and and social media analytics. This software helps my business because it acts as a consumer and market feedback solution for your business. Cons The dashboard is a bit old, other than that I don’t have any problems with this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer SMRM Supervisor Used the software for: Less than 1 year ### "It needs a lot of improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 23, 2018 Pros The customer support is excellent, and their staff is generally nice which compensates for the fact that the tool has issues. Cons The old dashboard, especially how the photos were presented is better visually, with the inclusion of the photos. It has glitches, even though the support is amazing, the back and forth with resolving these is time consuming. Some glitches include missing images and product information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Assistant/Dispatcher/Marketer Used the software for: Less than 1 year ### "Used PowerReviews as a plugin on Wordpress" 3.0 April 5, 2018 Pros At the time it was easy to use and for the time being a good temporary review plugin for our website Cons When our website updated the plugin for PowerReviews quit working and it was no longer easy to use so we had to move on to a different review plugin. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Asesor político Used the software for: Less than 1 year ### "i really think this can be improved a lot " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 11, 2018 For now im just evaluating... Pros \- The customer support its amazing the best of this company, excelent staff. - The cost to use its affordable, thats why i give him a try. Cons You need to update the way the product is sold, it has an outdated image of what a content review application implies and even to sell it marketing campaigns are obsolete. Not to mention the way the program works internally, it still has several programming errors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Yotpo vs PowerReviews](https://www.capterra.com/compare/144389-168700/Yotpo-vs-PowerReviews) [Bazaarvoice vs PowerReviews](https://www.capterra.com/compare/128657-168700/Bazaarvoice-Connections-vs-PowerReviews)