Who Uses This Software?

Our services are adopted by a brokerage, franchisor, or an association and specific features are made available to each associate in a variety of levels.


Average Ratings

5 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    Pricing starts at $5 per agent, minimum $100 per month, discounts available
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BackAgent
  • www.backagent.com
  • Founded 2007
  • United States

About BackAgent

A collaborative ecosystem that includes an intranet and workflow solution for brokers and agents.


BackAgent Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management
  • Accounting
  • Appointment Scheduling
  • Commission Management
  • Contract Management
  • Critical Date Alerts
  • CRM
  • Document Templates
  • Electronic Signature
  • File Sharing
  • Task Management
  • Transaction Review

BackAgent Reviews Recently Reviewed!


The best transaction management software

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and consumer friendly . As a broker, all paperwork is in one place and approving a CDA and submitting for funding is a breeze. Can track all changes made to a file. Very easily share files.

Cons: Wish they would have a CRM too. Don't really have any cons but would also like to have the ability to digitally sign documents from BackAgent.

Overall: Could access my transaction from any where in the world and review and approve transactions for agents

Capterra loader

Helped get rid of paper folders

Apr 04, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

Pros: Document inbox is a great way to collect paperwork

sharing is well thought out

office wide document sharing is great

Cons: mobile app is horrible and has little features

takes a while to get used to the interface

sometimes feels a little messy

Good to manage new agents

Nov 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is very helpful for me agents so they don't make mistakes following the checklist with a transaction. Integration with Zipforms and Dotloop is nice and the three email to feed documents into the transaction. Also the customer portal is a great feature

Cons: No data backups nor a export feature in case you want to discontinue their service. Extremely bad customer service, super slow. Surprise fees for each IDX fee.

Overall: It was a game changer organizing the office but grew frustrated with their poor, slow and arrogant customer service. We do not recommend it. Look for an alternative.

Capterra loader

Great for our office!

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how easy it is to require certain docs, share docs we use a lot, and checklists to keep each transaction moving smoothly.

Cons: Would like to be able to change/customize reports more so I don't have to edit them when they are downloaded. A little more customization with transactions as well, but I expect both of these to be solved when 4.0 is launched.

Back Agent

Aug 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is fairly easy to use. Its very much more artistic compared to other programs which makes it more user friendly.

Cons: There was not anything special that made it stand out for the brokerage to keep using it on a regular basis. Agents would decide to use it individually or not, but as a brokerage it stopped. It needs to offer more that keeps us interested. But overall a good easy program.

Overall: It was very efficient for keeping all the agents info on track with clients