# Polycom UC Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Polycom UC Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/168707/UC-Software --- # Polycom UC Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Polycom UC Software ## What is Polycom UC Software? Simple UC infrastructure for IT stuff and end users. Compatible with a variety of systems including Open SIP and Microsoft Lync. ## What is Polycom UC Software used for? [Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Polycom UC Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.polycom.com&name=Polycom UC Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Polycom UC Software 4.7 (7) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7) Ease Of Use 4.6 (22,591) Value For Money 4.4 (7) Value For Money 4.5 (15,177) Customer Service 4.3 (7) Customer Service 4.4 (13,442) ## Polycom UC Software alternatives [4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/) Starting price $0.02 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168707/UC-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Chat/Messaging 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system File Sharing 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Multi-User Collaboration 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time Voice Mail 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Polycom UC Software 6 features Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Communicate using direct chat or messages within the system Public or private sharing of digital files such as documents, audio/video, images, and more Two-way actions and communication between multiple users in real time Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.4 (7) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZA Zunaira A. Assistant Director (Programmer/ System Analyst) Information Technology and Services ### "Review from Pakistan Government Sector Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2022 It's a good experience but somehow tough also at times, We have to use blue jeans software to use our Polycom room system because of connectivity issues. Pros It is very simple and easy to use. It has served our organization for years. Cons There is no provision to connect with zoom and some other leading software. Polycom Trio is not available in Pakistan. Reasons for choosing Polycom UC Software It is serving in our organization before my induction Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Guibson P. Workspace Deployment Engineering Lead Information Technology and Services ### "A Great collaboration and communication service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 29, 2022 Software overall does not have glitches, no bugs, little to no bussinesses interrupt, no call droppings, really reliable Pros Video conferencing, the capability to enable cross team workflows, allowing enhanced video communications Cons There is virtually no cons, on regards of this product very reliable, great on pricing Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reliability and pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MI Muhammad I. IT Management Consulting ### "Poly com VC Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 12, 2022 it is good but some more feature required on it. It is too much expensive as compare to other VC tool like Zoom, Team, etc. Pros It is operating from local network alos which is too good feature of it. overhall its quality is good. Cons It is hardware base. We must purchase standalone hardware with this software. Zoom is independent software not required specific hardware for it. we can easily use zoom within laptop,System ipad etc. But for poly com we required spacific Poly com device with External mic and speakers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sladjana M. Economist Marketing and Advertising ### "The development of software products enables faster and easier business, work in companies. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2019 I need them in my work. Without a PCs, customer data, an electronic banking system and management tools, I would not be able to work. Pros Provides better organization, more efficient business, a lot of information and data, which leads to a quick finding of solutions to problems in the market and in the company. Cons A deeper connection between software products, a large system and a lot of data, can be a problem in case of some functions and tools being broken. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sarah H. Legal Assistant Intern Law Practice ### "Telephone system that allows for easy communication between our business and clientele." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 31, 2018 Easy communication with business vendors and clientele. Pros I like most how simple this device is. It is great for communicating, transferring calls, and sending callers to a specific voicemail. Cons The visual layout of this phone system software can sometimes be complicated to the eye. I wish this software had a better and easier visual display that would allow for a more basic understanding of its working parts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Module Lead (SVT) Telecommunications ### "Amazing App for Connecting the PC without wire" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 27, 2018 Pros Very good app. The machine can be easily connected to the remote monitor without any wire. The interface is good. Cons Not sure but the app is a bit complex and can be simplified. ONly professionals can operate it. A bit training is required for its operation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Lead Tech support L2 ### "High quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 29, 2017 Pros I like the high quality of sound for this, it also contains many features such calls handling, recording, monitoring which of course makes a great value for our company Cons The reporting has some bugs, it does offer a lot of options to download reports in either excel or pdf but some of those reports have bugs which we have reported and they've fixed some. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168707/UC-Software/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)