--- title: "Octorate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Octorate Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/168722/Octorate/" page_type: "product" language: "en" --- # Octorate Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Octorate ## What is Octorate? Octorate is the easy-to-use All-in-One solution that enables you to manage, improve and automate the processes related to your accommodation in an intuitive way. Online property exposure improvement, effective price strategy, income management, bureaucratic and fiscal duties, guest communication management before, during, and after their stay: Octorate takes care of everything. You only need to bring your talent. ## What is Octorate used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 73% Neutral 6% Negative 21% Starting price $30 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Octorate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.octorate.com&name=Octorate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Octorate 4.0 (33) VS. [4.8 (1,619)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $30 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (33) Ease Of Use 4.6 (1,619) Value For Money 3.9 (33) Value For Money 4.6 (1,545) Customer Service 3.7 (33) Customer Service 4.7 (1,587) ## Octorate alternatives [4.8 (711)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (529)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168722/Octorate/alternatives/) ## FAQs about Octorate Overview ### Which roles and teams benefit most from Octorate? Octorate is most used by property owners, entrepreneurs, and hospitality managers who need to centralize bookings, rates, and availability across channels. Front desk and guest relations teams rely on it to streamline reservations and communication, while revenue and marketing leaders use it to optimize pricing, occupancy, and direct sales performance. Answer based on 33 reviews Overview ### What company size and specific industries is Octorate built for? Octorate is designed for hotels, bed and breakfasts, vacation rentals, apartments, and resorts. It fits hospitality businesses of different sizes that need software tailored to lodging and accommodation operations. Features and Usability ### What are the key features of Octorate? Octorate offers property management, reservations management, channel management, and multi-channel distribution for hospitality operations. It also includes booking management, availability management, revenue management, guest communications, billing and invoicing, payment processing, and reporting and analytics, along with integrations for websites, third-party systems, and OTA connections. Integrations ### Which third-party tools and platforms does Octorate integrate with? Octorate connects natively to payment and automation tools including Nexi, Stripe, Stripe Billing, and Zapier. These integrations cover online payments, recurring billing, and workflow automation, giving Octorate a focused set of connections for managing bookings and related business processes. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Octorate offer? Octorate provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for reviewing setup steps and product features as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Octorate offer? Octorate offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as mixed: some praise helpful, professional contact by email and phone, while others report slow replies, incomplete answers, and outdated documentation that can delay issue resolution. Answer based on 5 reviews ## Features AI summary Based on 4,664 Property Management reviews Capterra reviewers highlight these as the features buyers value most when choosing property management software: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) Octorate includes **Reservations Management** and **Online Payments**, giving property teams tools to handle bookings efficiently and collect guest payments online. However, it does not include **Rent Tracking**. Instead, the product offers **Transaction History** (**47%**) and **Accounting** (**54%**), which help businesses monitor financial activity and manage property finances in one system, helping teams stay organized and maintain clearer visibility into revenue and expenses. Reservations Management 3.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Billing & Invoicing 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Online Booking 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Channel Analytics 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Analyze and track performance of channels Channel Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Octorate 142 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - Financial Reporting: Generate reports to assess the financial performance of an organization - For Hospitality Industry: To be used by the hospitality industry - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - KPI Monitoring: Tracking the status of previously identified performance measurements - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Short/Long Term Rental: Length of rental - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacancy Management: Keep track of vacant properties - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (33) 4.1 Based on 33 reviews ## Pricing Value for money 3.9 (33) Free Trial Free Version Basic $30.00 Per Feature,Per Month Value for money 3.9 (33) 3.9 Based on 33 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ Nexi](https://www.capterra.com/p/185302/Nexi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (33) 3.7 Based on 33 reviews ## User reviews Overall rating 4.0 Based on 33 reviews Filter by rating 5(22) 4(2) 3(2) 2(2) 1(5) Mentioned topic Sorted by most recent IH Immanuel H. Holiday rentals Hospitality ### "Disastrous Experience – No Support, Broken Promises, and Terrible service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 3, 2025 I’ve been a customer of Octorate for years, and I’ve never experienced such an unprofessional and damaging process as I have over the past 6+ weeks. If you need anything beyond their basic default setup, look elsewhere. I’m now migrating to a different provider just to stop losing money. This entire experience was frustrating, avoidable, and completely unacceptable. Pros Basic channel manager functionality works – syncing availability and bookings between OTAs like Booking.com and Airbnb is generally reliable. Cons Total lack of support and accountability – I was constantly ignored or misinformed for weeks, with no clear resolution or ownership from the team. Chaotic communication – I dealt with multiple people, none of whom followed through, and often contradicted each other. False promises – I was repeatedly told something would be delivered “tomorrow” or “soon,” and it never was. Terrible booking widgets – Outdated, clunky design that doesn’t belong on a modern website. No working examples – They couldn’t show a single attractive website using their system, which says a lot. Wasted time and lost money – Over 6 weeks lost, during peak season, simply trying to get basic API access. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reasons for choosing Octorate I originally chose Octorate because it seemed like an all-in-one solution — channel manager, booking engine, and website tools. All this in theory. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marlon S. Imprenditore Hospitality ### "Completo ma molti bug " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 January 26, 2025 Positiva all’inizio, piano piano disservizi e assistenza sempre più carente Pros Il software è abbastanza completo e, all’epoca (circa 2 anni e passa fa) era la soluzione completa per le mie 2 guesthouse. Cons L’assistenza. È calata molto con il tempo, all’inizio era efficiente, chiamavi e ti passavano gli uffici tecnici, poi piano piano sono passati agli appuntamenti (e già qui divento un problema perché il guaio lo devi risolvere subito dato che hai il pms mezzo bloccato) dopo sono passati all’assistenza tramite chat e spesso anziché aiutarti prontamente ti chiedono screenshots (che volentieri uno aiuta pure, ma a volte, i problemi sono cronici e sempre gli stessi). Stasera, una domenica, il sistema pms e’ giù, preno dell’ultimo minuto e non riesco a capire quale camera ho libera, naturalmente non posso registrare il documento per tempo, niente radar, né scontrinatore. Mail all’assistenza e niente, 2h e nessuna risposta e pms ancora giù (anzi il read emergency system non carica neanche più). Un peccato, mi costringono a trovare un’altra suite completa e a perdere tempo a switch e training nuovi. Switched from [Slope](https://www.capterra.com/p/167344/Slope/) Perché Octorate era più completo con le funzionalità di cui avevo bisogno Alternatives considered [Beddy](https://www.capterra.com/p/253550/Beddy/) Reasons for choosing Octorate Mi sembrava più semplice Octorate ed aveva migliori funzionalità Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Edoardo P. Manager Hospitality ### "Io mi trovo molto bene" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2023 Ottima soprattutto la assistenza sempre pronta. Pros Non saprei cosa rispondere direi intuito capacità semplicità simpatia professionalità dei venditori Cons Non saprei cosa rispondere veramente mi trovo a disagio a rispondere. Reasons for choosing Octorate Non saprei cosa rispondere direi intuito capacità semplicità simpatia professionalità dei venditori Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 5, 2024 Ciao Edoardo, Grazie mille per la tua recensione e per il tempo dedicato a condividere la tua esperienza con il nostro software. Siamo estremamente felici di sapere che ti trovi molto bene con noi. La tua menzione degli aspetti positivi, come l'intuitività, la semplicità, la simpatia e la professionalità del nostro team di vendita, ci riempie di gioia e conferma il nostro impegno a mantenere alti standard di servizio. Capire che non hai aspetti negativi da segnalare è per noi motivo di grande orgoglio e ci stimola a continuare nel nostro percorso di miglioramento continuo, sempre con l'obiettivo di soddisfare e superare le aspettative dei nostri clienti. Grazie ancora per la fiducia che riponi in noi e per essere parte della nostra community! A presto, Il Team di Octorate FI Fares I. Manager Hospitality ### "excellent start thanks to the sales, terrible and frustrating reality thanks to the assistance" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 22, 2023 Pros Easy initial setup, very well done graphics Cons In 2 years of use I have encountered an infinite number of problems, I fear it will be a long list. Really absent assistance, it is very difficult to contact them. I had to delay a €2000 quote for 9 hours for a technician to answer for a problem that needs 2 clicks to fix (unfortunately i'm not an expert). there is no phone number to call and therefore you will waste a lot of time with a bot. problems with the automatic connection with the police to communicate the names of the guests, so never trust any automatic synchronization, never ever. Octorate will respond: it's not our problem. by the way, if you don't understand something in the setup period, where the great sellers are online, you have to pay extra to get explanations Alternatives considered [Slope](https://www.capterra.com/p/167344/Slope/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 22, 2024 Dear user, We regret to hear about your dissatisfaction and would like to clarify some points from your review. Firstly, it is important to emphasize that the figure of 2000€ you mentioned does not correspond to the rates practiced by Octorate. Our training offer includes a variable number of free setup calls depending on the size of your facilities, as well as numerous free materials such as webinars, video tutorials, and articles. Regarding assistance, we want to reassure you that support is included in your subscription and you can contact us at any time, 7 days a week. Your statement about the lack of a phone number is not correct; our number can be easily found online. Concerning the synchronization issues, we invite you to provide us with your ID to investigate your problems and resolve them as quickly as possible. Kind regards, The Octorate Team FC Fernando C. Dirección General Leisure, Travel & Tourism ### "Excelente opción " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2023 Lo que quizás más me guste es que la atención es muy rápida y muy eficiente, además de profesional. Me ayudaron mucho para configurar todo y siempre con acierto y profesionalidad. Pros Es una magnifica opción para establecimientos hoteleros y extrahoteleros independientes. Tiene todo lo necesario para introducirse en el mercado con una herramienta muy util, además de los extras que ofrece. Cons Tengo aún que comprobar la bajada de precios de Price Labs a Octorate y de ahí a las OTA´s, con el fin de que sea riguroso y exacto. Lo visto hasta ahora no me cuadra, y por eso quiero hacer un doble chequeo. Reasons for choosing Octorate Porque me ofrecía más alternativa y la ayuda tanto en línea como telefónica era más cercana. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2023 Estimado Fernando, Gracias por su detallada revisión y sus amables palabras sobre nuestro servicio al cliente, puntual y profesional. En cuanto a su preocupación por la precisión de los cambios de precios de Price Labs a Octorate y hacia las OTAs, agradecemos que nos lo haya hecho saber. Entendemos perfectamente lo importante que es la precisión de esta información para su negocio. Estamos aquí para ayudarlo a entender el proceso de transmisión de precios. Para brindarle aún más asistencia, contamos con un servicio de chat disponible 7 días a la semana, donde puede expresar sus preocupaciones. Además, proporcionamos la opción de programar una llamada en caso de cualquier mal funcionamiento. Nuestro equipo de soporte al cliente está listo para guiarlo a través de los detalles de nuestro proceso de precios, ayudar a verificar sus datos y asegurar su comprensión del proceso de precios. Gracias por su continua confianza en nuestros servicios. Atentamente, Equipo de Octorate. MG Maurizio G. Libero Professionista Hospitality ### "Ottimo software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2023 Pros Con Octorate mi trovo benissimo, per qualsiasi problemi con la chat tutto si risolve velocemente Cons Prodotto facilissimo di utilizzare, assistenza sempre disponibile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 15, 2023 Ciao Maurizio, Grazie per aver condiviso la tua esperienza con Octorate. Siamo lieti di sapere che ti trovi benissimo con il software e che riesci a risolvere velocemente qualsiasi problema attraverso la chat. Apprezziamo anche il fatto che trovi il prodotto facile da utilizzare e che l'assistenza sia sempre disponibile. Continueremo a lavorare per offrirti un servizio di qualità e per soddisfare le tue esigenze. Cordiali saluti, Il Team di Octorate VC Veronica C. Vacation rental manager Hospitality ### "Esperienza non solo pessima, ma anche dannosa" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 2, 2023 Pros Nelle promesse Octorate ha (quasi) tutto quello che serve per l'attività di gestione appartamenti vacanze. Che poi funzioni è un altro paio di maniche. Cons Il software è complicato, le informazioni sugli alloggi sono sparse qua e là e non si riesce a visualizzare una scheda completa della proprietà ove verificare tutte le caratteristiche. La connessione ad Airbnb ha creato innumerevoli errori, tra cui: 1. calendario bloccato mentre nel channel lo visualizzavo disponibile 2 . imposte di soggiorno sparite con conseguenti prenotazioni pagate senza la tassa, quindi pure danno economico 3. supplementi spariti 4. fotografie messe alla rovescia dopo la sincronizzazione 5. traduzione in altre lingue dei testi dava errore Il tutto condito da svariati tentativi di sincronizzazione che fallivano o si bloccavanoL'assistenza si basa sull'invio di screenshots e link a generiche pagine di spiegazione. Non che non siano stati cortesi, ma per ogni problema bisogna aprire una chat, la quale viene gestita da assistenti diversi; se non rispondi entro poco (tipo alle 8 di sera) ti chiudono l''argomento e devi ricominciare con un altro assistente... insomma una gestione disordinata e macchiavellica anche qui.La app inutilizzabile, sia per come si può visualizzare il calendario sia perchè non c'è possibilità di gestire molto altro che quello.Dopo un mese di ore perse giornalmente (e avevo collegato solo 4 delle mie 15 proprietà, e non del tutto) ho fatto presente al referente nazionale le mie problematiche, tutte testimoniate dagli innumerevoli messaggi con l'assistenza e mi è stato risposto in sostanza che sarà stata colpa mia. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2023 Gentile Veronica, Ci consenta di correggere tutte le inesattezze presenti in questa recensione: Lei dichiara di essere migrata da hostaway a Octorate, come lei ci ha detto in varie occasioni, Octorate era il primo Channel manager che usava ed era la prima volta che si approcciava a questa tecnologia. Altra inesattezza che scrive è che le foto su Airbnb (di cui Octorate è Premier Partner) erano "alla rovescia", non è difficile intuire che non sia stato Octorate a distorcere le foto, è molto più probabile che le stesse siano state caricate da lei già rovesciate. Menziona errori sui testi e supplementi: ebbene non sono bachi ma messaggi che la avvertono quando i testi da lei inseriti o le amenities non sono adatti e non consentono di mettere live l'appartamento. Ovviamente, dal momento che i listing non erano stati da lei caricati correttamente (il sistema la aveva anche avvertita), le sincronizzazioni non potevano andare a buon fine. Chiederle di aggiungere le informazioni mancanti per pubblicare i suoi appartamenti non era per "darle la colpa", semplicemente chiedevamo la sua collaborazione ma sembra che lei fosse disponibile solamente 4 giorni a settimana dalle 9 alle 12 per queste attività. Il supporto è disponibile dalle 8 di mattina alle 4 di mattina del giorno successivo (20 ore), come sa bene ci sono state diverse telefonate tra lei e il nostro team, anche quello che scrive sul supporto non corrisponde al vero. Probabilmente ha scambiato la nostra piattaforma per una società di consulenza e gestione, ma come non è difficile immaginare, questo tipo di servizi costano molto di più di 5/10 euro a listing. Sebbene mettiamo a disposizione la migliore tecnologia presente sul mercato per aiutarla a velocizzare e automatizzare i processi, non possiamo sostituirci completamente all'imprenditore CC Cesar C. Director Consumer Services ### "Daños y perjuicios, perdida de mucho tiempo y dinero con octorate" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 15, 2023 Mucho cuidado con esta organización Octorate.Contrate el servicio de channel manager finalmente por que \[contenido sensible oculto\] me estaba llamando todos los días para ver si entraba. Resulta que nada mas empezar el día que me tienen que sincronizar las plataformas con la suya, \[contenido sensible oculto\] me desconfigura el calendario y ni se entera de lo que ha hecho. Termina la sesión y se va. 15 minutos después empiezo a ver que me entran reservas en fechas que ya estaban reservadas, como es posible? por que ha desconfigurado completamente el calendario y como no tienen ni idea ni se han dado cuenta. En media hora se duplicaron 3 reservas y si no llego a estar atento y me voy de fin de semana me encuentro una reclamación de miles de euros. Esta gente no tienen ni idea, he tenido que pagar multas e indemnizaciones para compensar reservas duplicadas, les mande un email y tanto \[contenido sensible oculto\] (el vendedor de enciclopedias) y otros de los gerentes no se quieren hacer cargo de los graves daños y perjuicios ocasionados. Ademas ya no puedo ser superanfitrion por las cancelaciones que tengo, por lo que voy a tener que iniciar un procedimiento judicial contra octorate que se ganara seguro. Actualizare información y es posible que publique la sentencia del juez. Se que ahorrare mucho tiempo y dinero a muchos .\*Ahora contestan para metir y tratar de maquillar y manipular. Ellos saben que cometieron un grave error por eso apartaron a \[contenido sensible oculto\] inmediatamente. Tengo todas las pruebas será fácil demostrarlo ante un juez. Pros Me han hecho perder mucho tiempo y dinero Cons Que octorate después de haberme desconfigurado el calendario y haberme generado perdidas de dinero en indemnizaciones para reubicar huéspedes y no poder ser superanfitrión durante un año por haber tenido que cancelar las reservas duplicadas que generaron, ahora se hagan los despistados para no tener que indemnizar. Reasons for choosing Octorate \[contenido sensible oculto\] me llamaba insistentemente todos los días presionándomelo para que entrara en octorate y ahora esta escondido después del grave problema generado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2023 Estimado cliente, cuando llegaron las reservas que usted impugna, como usted sabe, la configuración con Airbnb aún no había ni siquiera comenzado y no teníamos ningún control sobre sus calendarios de Airbnb, por lo que obviamente no tenemos ninguna responsabilidad. Nuestra misión es proporcionar la mejor tecnología, soporte y ayudar en todo lo posible a nuestros clientes a hacer crecer su negocio, como hemos hecho en miles de casos, pero lamentablemente no podemos sustituir al empresario. SA Simona A. Imprenditrice Hospitality ### "Impossibile lavorare senza di esso" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 28, 2023 eravamo convinti che un channel manager per una attività come la nostra non servisse, dopo qualche mese abbiamo rapidamente cambiato idea, oggi non potremmo lavorare senza di esso! Pros abbiamo iniziato per pura curiosità, è stato talmente semplice partire che poi non abbiamo più smesso di utilizzarlo... Cons Capita a volte che incappare in lacune o bug del sistema....attraverso la loro assistenza o consulenti siamo/sono sempre riusciti a risolvere tutto. Reasons for choosing Octorate semplicità ed un periodo di prova gratuito.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Valerio P. Imprenditore Hospitality ### "Facilita il lavoro quotidiano" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2022 Pros Integra perfettamente tutte le funzionalità di sistema Cons Nessuna criticità da segnalare, assistenza sempre pronta a risolvere i dubbi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/168722/Octorate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.