--- title: "Octorate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Octorate the right Property Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168722/Octorate/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Octorate 4 (33) [View alternatives](https://www.capterra.com/p/168722/Octorate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Octorate Ease of use 4.0 Customer Service 3.7 ## Showing most helpful reviews Showing 1-25 of 33 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Best App ever to manage your B&B" June 21, 2019 5.0 I work with that app for about 9 years now. They’re flexible and always helpful when I needed some support. I had a look around and couldn’t find another party that offers the same services at a reasonable price. Pros It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect Cons Nothing There isn’t anything I dislike actually Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Lots to complain about" May 22, 2019 4.0 If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service. Pros It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver. Cons Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up asking. We also had connectivity issues at the start which lead to overbookings and price discrepancies. After almost 9 hours that we weren't responded to for this emergency we suspended our own listing on Hostelworld to contain the damage. They deny any responsibility saying that they jumped right on the problem (actually after 9 hours I jumped on it and it took them another week with us unable to receive any reservations). Despite the loss of revenue, the amount of time and aggravation and stress all the issues caused they would never think to even offer 1 cent of a discount as a way to show that our experience isn't normal. Unfortunately, this is typical customer service in Italy and culturally they just don't think anything is their responsibility. We have 2 or 3 channels that remain unconnected. We have a handful of unanswered questions and every few days another support issue. However, they are so slow to respond, and so incomplete with their responses, that you don't want to overload them with issues. So you basically just give up and accept it for what it is. Review Source R Reviewer Holiday rentals Used the software for: 3-5 years ### "Disastrous Experience – No Support, Broken Promises, and Terrible service. " May 10, 2025 1.0 I’ve been a customer of Octorate for years, and I’ve never experienced such an unprofessional and damaging process as I have over the past 6+ weeks. If you need anything beyond their basic default setup, look elsewhere. I’m now migrating to a different provider just to stop losing money. This entire experience was frustrating, avoidable, and completely unacceptable. Pros Basic channel manager functionality works – syncing availability and bookings between OTAs like Booking.com and Airbnb is generally reliable. Cons Total lack of support and accountability – I was constantly ignored or misinformed for weeks, with no clear resolution or ownership from the team. Chaotic communication – I dealt with multiple people, none of whom followed through, and often contradicted each other. False promises – I was repeatedly told something would be delivered “tomorrow” or “soon,” and it never was. Terrible booking widgets – Outdated, clunky design that doesn’t belong on a modern website. No working examples – They couldn’t show a single attractive website using their system, which says a lot. Wasted time and lost money – Over 6 weeks lost, during peak season, simply trying to get basic API access. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best Channel Manager Ever" September 6, 2020 5.0 Events calendar clearly visible Link to What's App Connection to fiscal recorder Link to billing and so on.... Pros A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended. Cons There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature! Review Source R Reviewer Owner Used the software for: 3-5 years ### "The best " vale x money" Channel manager" February 11, 2019 5.0 We have a very good Experience with Octorate. We are satisfied and we reccomend this software! Pros Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs. Cons The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared. Review Source R Reviewer MK Manager Used the software for: Less than 1 year ### "Unsynchronized channels and Overbookings everyday" November 15, 2019 1.0 My day by day with this PMS was the worst experience ever. I checked my bookings manually every 5h to ensure that overbooking was not happening. Sometimes a room was sold in my booking engine and Booking at the same time. I supposed that synchronisation was slow. After a few weeks I discover that sometime a full room was sold again. A full room! A room that was full weeks ago suddenly was opened again in booking or my website. And the system said availability=0, but it was available to be booked. I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales. Pros Cheap. We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs. We started using it and every time we report a bug (not an improvement, just a bug) it remains unsolved forever. Of course improvements never was done. Cons PMS interface is the worst ever. Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile. I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it. Unsynchronized channels and Overbookings every day. System sells independently of the number of rooms available. It created overbookings every day. Review Source R Reviewer Manager Used the software for: 3-5 years ### "excellent start thanks to the sales, terrible and frustrating reality thanks to the assistance" December 26, 2023 2.0 Pros Easy initial setup, very well done graphics Cons In 2 years of use I have encountered an infinite number of problems, I fear it will be a long list. Really absent assistance, it is very difficult to contact them. I had to delay a €2000 quote for 9 hours for a technician to answer for a problem that needs 2 clicks to fix (unfortunately i'm not an expert). there is no phone number to call and therefore you will waste a lot of time with a bot. problems with the automatic connection with the police to communicate the names of the guests, so never trust any automatic synchronization, never ever. Octorate will respond: it's not our problem. by the way, if you don't understand something in the setup period, where the great sellers are online, you have to pay extra to get explanations Review Source R Reviewer Responsable de recepción Used the software for: Less than 1 year ### "The worst in every way" November 13, 2018 2.0 We have been trying to implement Octorate software for 4 months, however when we understood it was not the best decision we made, we no longer have the money back. What disappointment Pros Unfortunately two things captivated us, the user iterface seemed the correct one and the price. But when we used it we began to think, ¨we had made a mistake hire Octorate¨, why, it did not have a great development. Your experience is like the programs or user interfaces 1998, very badly designed. Cons THE experience with Octorate has not been the best. 1.Our experience with the software to get ideas, booking.com is our best reference, Octorate only handles texts to show users or guests the characteristics of the rooms, it is absurd to create a text platform when time ago it is graphic and icons to make the experience of the host more pleasant. 2. The second is the tools they have to remove or put the photos that describe the room, the manual tells you can do it, the technical support continues telling you the same thing and finally does not work and you lose hours and days of work, worst. 3.Finally, the payment gateway, they tell us that they will end up with a client and will continue with our implementation of payments, lies, delays. They make you waste your time. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Octorate - simply the best" June 20, 2019 5.0 I'm an Octorate's user from around 4/5 years , it has always respected my needs. Pros Very user friendly, intuitive , immediate and fast. Cons ABSOLUTELY NOTHING. OCTORATE HAS ALWAYS SATISFIED MY NEEDS. Review Source R Reviewer Turistic apartments management Used the software for: Less than 1 year ### "DEFRAUDENT!" February 5, 2019 1.0 Pros Nothing to add. Everything was wrong with them Cons i've been working with this Channel Manager for four months, during this period problems didn't stop growing! It is really difficult to contact them by telephon, you can try it for days and days. They have created so many overbookings from the begining, as they didn't make the connections properly with the main booking platforms. They didn't help me with any of these problems and even more I have lost clients because of the issues. Also, I have received reservations which they were not even to my apartments! This has caused me an economic loss. And trust me: THEY NEVER TAKE THEIR RESPONSABILITIES! In several invoices they charged me more than what I should have paid, and they have spent four months to refond it. In my opinion Octorate is an incomptent company, that does not take care of their clients, and irresponsible, that does not assume their mistakes. Review Source R Reviewer Imprenditore Used the software for: 3-5 years ### "Ottimo prodotto" September 7, 2020 5.0 Pros La grafica, versatilità e la funzionalità del software Cons Il supporto tecnico del team nei weekend Review Source R Reviewer Imprenditore Used the software for: 1-3 years ### "Completo ma molti bug " January 27, 2025 3.0 Positiva all’inizio, piano piano disservizi e assistenza sempre più carente Pros Il software è abbastanza completo e, all’epoca (circa 2 anni e passa fa) era la soluzione completa per le mie 2 guesthouse. Cons L’assistenza. È calata molto con il tempo, all’inizio era efficiente, chiamavi e ti passavano gli uffici tecnici, poi piano piano sono passati agli appuntamenti (e già qui divento un problema perché il guaio lo devi risolvere subito dato che hai il pms mezzo bloccato) dopo sono passati all’assistenza tramite chat e spesso anziché aiutarti prontamente ti chiedono screenshots (che volentieri uno aiuta pure, ma a volte, i problemi sono cronici e sempre gli stessi). Stasera, una domenica, il sistema pms e’ giù, preno dell’ultimo minuto e non riesco a capire quale camera ho libera, naturalmente non posso registrare il documento per tempo, niente radar, né scontrinatore. Mail all’assistenza e niente, 2h e nessuna risposta e pms ancora giù (anzi il read emergency system non carica neanche più). Un peccato, mi costringono a trovare un’altra suite completa e a perdere tempo a switch e training nuovi. Review Source R Reviewer Imprenditrice Used the software for: 3-5 years ### "Impossibile lavorare senza di esso" March 2, 2023 5.0 eravamo convinti che un channel manager per una attività come la nostra non servisse, dopo qualche mese abbiamo rapidamente cambiato idea, oggi non potremmo lavorare senza di esso! Pros abbiamo iniziato per pura curiosità, è stato talmente semplice partire che poi non abbiamo più smesso di utilizzarlo... Cons Capita a volte che incappare in lacune o bug del sistema....attraverso la loro assistenza o consulenti siamo/sono sempre riusciti a risolvere tutto. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Io mi trovo molto bene" January 2, 2024 5.0 Ottima soprattutto la assistenza sempre pronta. Pros Non saprei cosa rispondere direi intuito capacità semplicità simpatia professionalità dei venditori Cons Non saprei cosa rispondere veramente mi trovo a disagio a rispondere. Review Source R Reviewer Vacation rental manager Used the software for: Less than 1 year ### "Esperienza non solo pessima, ma anche dannosa" June 5, 2023 1.0 Pros Nelle promesse Octorate ha (quasi) tutto quello che serve per l'attività di gestione appartamenti vacanze. Che poi funzioni è un altro paio di maniche. Cons Il software è complicato, le informazioni sugli alloggi sono sparse qua e là e non si riesce a visualizzare una scheda completa della proprietà ove verificare tutte le caratteristiche. La connessione ad Airbnb ha creato innumerevoli errori, tra cui: 1. calendario bloccato mentre nel channel lo visualizzavo disponibile 2 . imposte di soggiorno sparite con conseguenti prenotazioni pagate senza la tassa, quindi pure danno economico 3. supplementi spariti 4. fotografie messe alla rovescia dopo la sincronizzazione 5. traduzione in altre lingue dei testi dava errore Il tutto condito da svariati tentativi di sincronizzazione che fallivano o si bloccavanoL'assistenza si basa sull'invio di screenshots e link a generiche pagine di spiegazione. Non che non siano stati cortesi, ma per ogni problema bisogna aprire una chat, la quale viene gestita da assistenti diversi; se non rispondi entro poco (tipo alle 8 di sera) ti chiudono l''argomento e devi ricominciare con un altro assistente... insomma una gestione disordinata e macchiavellica anche qui.La app inutilizzabile, sia per come si può visualizzare il calendario sia perchè non c'è possibilità di gestire molto altro che quello.Dopo un mese di ore perse giornalmente (e avevo collegato solo 4 delle mie 15 proprietà, e non del tutto) ho fatto presente al referente nazionale le mie problematiche, tutte testimoniate dagli innumerevoli messaggi con l'assistenza e mi è stato risposto in sostanza che sarà stata colpa mia. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Daños y perjuicios, perdida de mucho tiempo y dinero con octorate" April 17, 2023 1.0 Mucho cuidado con esta organización Octorate.Contrate el servicio de channel manager finalmente por que \[contenido sensible oculto\] me estaba llamando todos los días para ver si entraba. Resulta que nada mas empezar el día que me tienen que sincronizar las plataformas con la suya, \[contenido sensible oculto\] me desconfigura el calendario y ni se entera de lo que ha hecho. Termina la sesión y se va. 15 minutos después empiezo a ver que me entran reservas en fechas que ya estaban reservadas, como es posible? por que ha desconfigurado completamente el calendario y como no tienen ni idea ni se han dado cuenta. En media hora se duplicaron 3 reservas y si no llego a estar atento y me voy de fin de semana me encuentro una reclamación de miles de euros. Esta gente no tienen ni idea, he tenido que pagar multas e indemnizaciones para compensar reservas duplicadas, les mande un email y tanto \[contenido sensible oculto\] (el vendedor de enciclopedias) y otros de los gerentes no se quieren hacer cargo de los graves daños y perjuicios ocasionados. Ademas ya no puedo ser superanfitrion por las cancelaciones que tengo, por lo que voy a tener que iniciar un procedimiento judicial contra octorate que se ganara seguro. Actualizare información y es posible que publique la sentencia del juez. Se que ahorrare mucho tiempo y dinero a muchos .\*Ahora contestan para metir y tratar de maquillar y manipular. Ellos saben que cometieron un grave error por eso apartaron a \[contenido sensible oculto\] inmediatamente. Tengo todas las pruebas será fácil demostrarlo ante un juez. Pros Me han hecho perder mucho tiempo y dinero Cons Que octorate después de haberme desconfigurado el calendario y haberme generado perdidas de dinero en indemnizaciones para reubicar huéspedes y no poder ser superanfitrión durante un año por haber tenido que cancelar las reservas duplicadas que generaron, ahora se hagan los despistados para no tener que indemnizar. Review Source R Reviewer Revenue manager Used the software for: 3-5 years ### "Muy buena tecnología con el mejor precio" May 22, 2020 5.0 Nuestra experiencia general es muy positiva. El trato con ellos, en nuestro caso principalmente con Juan, es muy bueno, siempre nos atiende con profesionalidad y nos aporta ideas y soluciones. La atención al cliente también es eficiente en la resolución de problemas. Para el manejo de la comercialización de muchos de nuestros hoteles, el empezar a trabajar con octorate ha marcado un antes y un después. Pros Llevamos usando desde hace 2 años la tecnología de octorate con varios hoteles con los que trabajamos y estamos muy contentos. Hemos conseguido que hoteles independientes de pequeño tamaño tengan acceso a un muy buen channel manager con todas las prestaciones y conexión con todos los canales que necesitamos. El motor de reservas también está muy bien y tienen conexión con metabuscadores, lo cuál es un plus muy importante a día de hoy. El manejo es muy sencillo y tanto nosotros como nuestros clientes estamos muy satisfechos tanto con el productos como con el servicio. Cons Siempre hay aspectos que se pueden mejorar, ya que la tecnología avanzada muy rápido. El motor de reservas tiene aspectos mejorables, les hemos pedido algunos cambios en ocasiones y nos los han hecho. Review Source R Reviewer Dirección General Used the software for: Less than 1 year ### "Excelente opción " June 16, 2023 5.0 Lo que quizás más me guste es que la atención es muy rápida y muy eficiente, además de profesional. Me ayudaron mucho para configurar todo y siempre con acierto y profesionalidad. Pros Es una magnifica opción para establecimientos hoteleros y extrahoteleros independientes. Tiene todo lo necesario para introducirse en el mercado con una herramienta muy util, además de los extras que ofrece. Cons Tengo aún que comprobar la bajada de precios de Price Labs a Octorate y de ahí a las OTA´s, con el fin de que sea riguroso y exacto. Lo visto hasta ahora no me cuadra, y por eso quiero hacer un doble chequeo. Review Source R Reviewer Titolare Used the software for: 3-5 years ### "Fondamentale, non so come farei senza" October 19, 2020 5.0 Pros Octorate è utilissimo per gestire in pochi minuti alcune rogne che altrimenti prendono un sacco di tempo. Dall'invio delle schedine alloggiati alla questura, alla compilazione dei dati ISTAT e ai rendiconti trimestrali e annuali per il versamento del contributo di soggiorno. E poi la fatturazione elettronica, le comunicazioni con gli ospiti e tutti quegli aspetti amministrativi che vanno tenuti sotto controllo per non trovarsi difetto con i controllo. Non posso farne a meno. La cosa che mi piace di più è il supporto, i ragazzi e le ragazze che ci lavorano sono speciali e sempre disponibili ad aiutarmi se ho delle domande. Per me che ho trasformato casa mia in un affittacamere partendo da zero è stato il mezzo per capire alcune complessità di questo lavoro e dare un servizio migliore ai miei clienti. In un anno grazie a sito web con Octorate integrato sono riuscita a disintermediare da booking .com il 20% delle prenotazioni. E lo so perchè sta scritto sul cruscotto di Octorate appena apro. 20% di prenotazioni dirette. Non è male no?! Cons All'inizio ho impiegato un po' a capire come entrare in contatto con il supporto, che dovevo aprire la chat dentro al programma. All'inizio era complicato anche perché la tecnologia mi spaventa. Grazie anche all'intervento di mio figlio, col tempo è diventato come usare facebook. Review Source R Reviewer Amministratore Unico Used the software for: 3-5 years ### "Velocità, semplicità ed assistenza eccellente" August 31, 2020 5.0 Pros Le molte funzionalità del sitema che riescono a coprire le necessità di gestione sia commerciale che operativa di una struttura ricettiva. Il sitema è facile ed intuitivo e l'assistenza sempre pronta. Cons Credo che sia un ottimo prodotto e vedo che continuano a migliorarlo. Review Source R Reviewer Libero Professionista Used the software for: Less than 1 year ### "Ottimo software" June 14, 2023 5.0 Pros Con Octorate mi trovo benissimo, per qualsiasi problemi con la chat tutto si risolve velocemente Cons Prodotto facilissimo di utilizzare, assistenza sempre disponibile Review Source R Reviewer Affittacamere Used the software for: Less than 1 year ### "Un vero aiuto per la tua attività ricettiva" September 1, 2020 5.0 Pros Facilità di utilizzo, molto intuitivo ma allo stesso tempo completo, utile e dettagliato. La mia attività è di piccole dimensioni ma l'utilizzo di Octorate mi ha permesso di professionalizare il mio lavoro giornalmente. Da Octorate gestisco tutte le operazioni ed allo stesso tempo ne controllo l'efficienza. Davvero uno strumento completo ed insostituibile! Complimenti davvero anche al team di assistenza. Dedizione, gentilezza e professionalità. Top quality! Cons La versione app per mobile non è all'altezza del prodotto su desktop. Ma sono sicuro che ci stiano lavorando e che vedremo a breve un'altra novità top level! Review Source R Reviewer Gerente Used the software for: 1-3 years ### "Completisimo a un precio asequible" September 8, 2020 5.0 Pros Facilidad de uso, ausencia de errores y buen soporte tecnico Cons Nada, todo nos parecio bien, tal vez la web propia Review Source R Reviewer Imprenditore Used the software for: 3-5 years ### "Ottimo Software" February 4, 2021 5.0 Mi trovo benissimo Pros Facile da utilizzare , funzionalità ed integrazioni fornite e prezzo ottimo. Cons Mai avuto problemi particolari ma anche se dovesse accadere il servizio assistenza eccellente e sempre disponibile a risolvere eventuali problemi ed aiutarti nella configurazione. Review Source R Reviewer Imprenditore Used the software for: 1-3 years ### "Aggiornamento" August 27, 2020 5.0 Il vantaggio + grosso che offre octorate è la sincronizzaziobe con molte OTA permettendo cosi di impostare le tariffe e le varie opzioni 1 sola volta. Pros l'integrazione con le più importanti OTA del settore, il costante aggiornamento e la sua completezza. Cons All'inizio è stato un po' difficoltoso il passaggio dal vecchio channel manager ma la disponibilità del team ha reso tutto più veloce e semplice. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.