--- title: "OfficeSuite UC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OfficeSuite UC Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/168723/Windstream-OfficeSuite/" page_type: "product" language: "en" --- # OfficeSuite UC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OfficeSuite UC ## What is OfficeSuite UC? Cloud-based Unified Communications solution that helps businesses streamline all productivity, collaboration & integration related processes. ## What is OfficeSuite UC used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.95 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## OfficeSuite UC Overview Updated August 2026 AI summary OfficeSuite UC delivers unified communications for businesses of all sizes, offering call routing, chat, and video conferencing across desktop and mobile platforms. With optional features like call recording and voice mail, it supports a range of communication needs. The software is available via cloud and SaaS deployment, compatible with Windows, Mac, Android, and iOS devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OfficeSuite UC 4.0 (5) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $19.95 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (5) Ease Of Use 4.6 (209) Value For Money 4.0 (4) Value For Money 4.2 (204) Customer Service 3.5 (4) Customer Service 4.6 (205) ## OfficeSuite UC alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/168723/Windstream-OfficeSuite/alternatives/) ## FAQs about OfficeSuite UC Overview ### What company size and specific industries is OfficeSuite UC built for? OfficeSuite UC is designed for businesses of all sizes that need unified communication management, including call handling, audio and video meetings, and fax. It suits organizations across industries that rely on real-time collaboration and integrations with tools such as SFDC and Office 365. Features and Usability ### What are the key features of OfficeSuite UC? OfficeSuite UC offers unified communications with PBX, SIP trunking, and call routing for managing inbound and outbound voice traffic. It also includes automatic call distribution, CRM integration, call recording, and voice mail, plus collaboration features such as chat/messaging, fax management, audio/video conferencing, and video conferencing. Getting Started and Support ### What training and onboarding options does OfficeSuite UC offer? OfficeSuite UC provides live online training and videos to help teams get started. Live online sessions support guided setup and direct instruction, while videos offer self-paced learning and reference material for reviewing key features and steps as needed. Getting Started and Support ### What customer support options does OfficeSuite UC offer? OfficeSuite UC provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support experience is available here, so the support offering can only be described by these listed channels rather than by user comments on response times or helpfulness. ## Features AI summary Based on 1,147 Unified Communications reviews According to Capterra reviewers, these are the Unified Communications features buyers prioritize most when evaluating a solution: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) OfficeSuite UC includes other capabilities that reviewers also consider important, such as **Chat/Messaging** (**61%**). This feature gives teams a direct way to communicate in real time, share updates quickly, and keep conversations organized across day-to-day work, helping businesses improve coordination and respond faster. Automatic Call Distribution Distribute/route/connect calls Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together SIP Trunking Enables the connectivity to send and receive calls over the internet OfficeSuite UC 8 features ### All Features - Automatic Call Distribution: Distribute/route/connect calls - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.0 (4) Basic $19.95 Flat Rate,Per Month Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (4) 3.5 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 5 reviews Filter by rating 5(1) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RC Russell C. IT Associate Non-Profit Organization Management ### "VOIP phone systems that work well, have good quality, and are priced well." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 8, 2023 Pros The product works well, is customizable, and is priced incredibly competitively. Cons Support has been a frustrating concern. During configuration and installation I had to educate the installers as to what a subnet is and how to configure it on the phones they sold me. Some open support tickets have never been resolved. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing OfficeSuite UC An incredibly competitive cost, local support, and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Paul P. Manager Health, Wellness and Fitness ### "Good sound quality" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 26, 2022 Pros Sound quality of the phone calls were very good. Cons Set up of the system was extremely complex and time consuming. After set-up getting administrative changes done required support tickets and too many phone calls. Up time was not as good as other services we used. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Cheryl H. Front Desk Hospitality ### "Never have I seen a more advanced phone system with so many options!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2019 We are able to take more calls, increases productivity and also allows you to manage guest results simultaneously with it's many features. Pros This is a phone system used in offices. It has an app that allows you to take calls from home via the app if the need arises. The many options this system has is surreal! Currently we have 6 lines, ability to park and retrieve calls, page overhead, and so much more. The app not only allows you to take calls from home, you can also monitor usage at the office from home, listen to recorded calls, alter voicemail and extension settings and so much more. I truly cannot speak highly enough about the ease of use for this system and the software! Cons Be sure you have excellent accessibility and are not in a rural area. This relies upon good, solid internet to function properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lori C. Vice President of Operations Machinery ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 3, 2018 Pros There are many items that are very useful with this software. The fact that you can turn the overrides on or off is very helpful. The fact that you can also download the app on your phone is even more helpful. Cons Customer service is a little light in knowledge; however, they do get you to the right person. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Randy H. Director of Information Systems ### "A much easier was to manage telephone systems." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 23, 2018 Pros OfficeSuite is easy to use. The interface is simple and provides a lot of functionality. I can manage our entire phone system from anywhere. Cons To accomplish some goals, you have to make changes on several screen. For example to program a phone key to monitor a line status, you have to add it to a call group before you can program the key. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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