HENO

HENO

4.5 / 5 12 reviews

Who Uses This Software?

Physical, Occupational, Speech, and Massage Therapists


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month
  • Pricing Details
    Price is per month, per clinician. Or, RCM % Based on Collections
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • HENO
  • www.heno.io/
  • Founded 2016
  • United States

About HENO

HENO allows the customer to streamline all of their business activities into one system that runs everything for their practice. Gone are the days of an EMR (electronic medical records) system, a faxing service, a marketing platform, a point of sales system, a scheduling system, outsourcing billing (or maybe on another platform in-house), and more. All of the operations that allow clinics to run a tight, efficient practice are encompassed into HENO in a user-friendly, efficient platform.


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HENO Features

  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking

HENO Reviews Recently Reviewed!


Finally faster than Paper Charts!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I highly recommend Heno.

Pros: I love that it is built for outpatient therapy. I love that they thought ahead and included marketing, analytics, documentation, billing, etc. It is an all in one system! There is even a General Store for cash based services. The support has been amazing, the system is constantly improving. There are updates about every week. I was hesitant to bring my practice on to an EMR, but it has been a good transition and also allows staff to access everything from remote. It is customizable and helps your clinical staff track visits, auth's, etc. Documentation is FAST. Very efficient. I highly recommend Heno.

Cons: There are very few cons to the system. The systems are constantly being refined and improved whenever any inefficiencies are found.

Heno is making it possible for us to open in other locations!!!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I love how automated everything is. As a owner I now have more time dedicated to growing my business!!! Its been a huge time saver.

Pros: Heno makes the difficult, easy! As a clinic we are so much more productive after implementing Heno! Auto posting all our insurance payments is one of my many favorite features.

Cons: The only con I can think of about Heno is that it is fairly new. Anytime you have a new product/system you will have a few things to work out. That being said we have not had many issues. Everything has gone pretty smooth!!!

This software has a lot of flexibility and has my day-to-day much more manageable.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It cuts down tremendously on the amount of systems used to track clinic appointments and billing data. Before Heno we were using three different programs to keep up with our daily appointments, and billing. Now, everything is in one place. And, the customer service is prompt and very helpful.

Cons: The reports are still a little clunky, and disorganized. There are still occasional bugs that have to be worked out.

Love the customer service, easy to use once you learn.

Dec 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Solving issues is very easy. Customer service is quick and responsive to suggestions and updates. It is easy to use once you become familiar with the program.

Cons: Would like to see the training videos updated, so it is step by step. Maybe a training booklet could be created to help out prior to going live.

Overall: Have never used a therapy product, but so far after all of the trials with other software this is the most user friendly.

Switched from big corporate to great Start up.

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Auto posting of income makes collections easier. Allows for stream of consciousness report writing.

Cons: Growing pains with the software having to update and change with a new software system. HENO does take some getting used to and navigating the software is not always intuitive. I have emailed support and they fix things ASAP, so if you have an issue they are on the spot.

Overall: Yes

I would not use anything else.

Oct 30, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All in one, only ONE log in for everything! - LOVE the billing side!

Am confident that a pt visit will result in a claim ie; no lost or forgotten fee slips!

Cons: the LOoooong Evals ( I want to know how to shorten these up) - can I create my own EVAL form/quick screen?

I have alot more to learn about this systems complexity.

Overall: All in one- increased revenue, decreased payroll.

Really enjoyed using this for documentation, easy to understand!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to understand. I really like how you are able to copy the note, including exercises, from the previous treatment session to the current one and then edit the information as needed according to treatment. Billing for treatment is easy to understand as well after just a couple uses.

Cons: There is a little confusion on navigating the website from place to place but once you use it for a couple days, you shouldn't have any problems navigating the site. Once in a while, there was problems with where the cursor would go when you clicked on a certain spot. I don't know if that was due to the technology we were using or the site.

Best rehab/therapy EMR - Customizable, Plus Live Weekly Training!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: I¿m really happy with HENO as a all-in-one practice management system for my clinic

Pros: - Fully customizable, - More user friendly than other EMRs I¿ve used, - One complete system (scheduling, doc, billing) without multiple tools or outsourcing billing, - Live daily training (Mon-Fri) is so helpful to clarify questions - Pages load faster than other EMRs I¿ve tried,

Cons: - Starts at $150/month per provider...but you get what you pay for - Learning a new system when you switch (but again, there¿s daily live training for my questions)

Glad we made the decision to switch to HENO

Nov 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: HENO has excellent customer support who are always available to help. Great software for our company and after a little practice, easy to use

Cons: Training videos were a little difficult to follow and sometimes we would run into issues that didn't have a video. That being said, all we had to do was fill out a support ticket and we received assistance quickly.

Overall: Helps our business run smoothly

Easy to navigate, always improving, a lot of great tools

Oct 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of scheduling/rescheduling, Easy to read notes/reports, very customizable, the general store makes selling cash packages easy, printable receipts for patients are clear and easy

Cons: Action buttons should stand out more to make navigation easier and more efficient, some aspects are not able to be deleted easily which can cause frustration

Capterra-loader

Awesome overall, a few glitches with notes being erased, but ALWAYS responsive help

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The transition was amazingly smooth, easy and was incredibly helpful then and is ALWAYS available for issues. Ease of use, my PTs LOVE the daily notes copy and paste feature.

Cons: Occasional glitch with notes (Hburg office)-----Number of clicks to get things done.

BIggest issue per PTs at my office is IF there can be a way to incorporate Flow Sheet(exercises) and CPT codes into notes so does not have to be separate steps would be very BENEFICIAL .

Overall: In house billing, improved stats (once I can find them PTs tell me it is very easy to use with a few suggestions for decreasing some of the steps to improve it even more.LOVE the constant updating

I presented it as an easy way to request billing

Apr 12, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I really like how you are able to copy the note, including exercises, from the previous treatment session to the current one and then edit the information as needed according to treatment.

Cons:

the operation on the site is often complex, and technical assistance did not help me, many users may have problems that are not

Overall:

I loved its use and the good price it manages to implement