Who Uses This Software?

Legal professionals: attorneys, paralegals and support staff looking for bankruptcy software. NextChapter offers flexible pricing options for solo practitioners, mid-size and even large law firms.


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/one-time
    See pricing details
  • Pricing Details
    Pay Per-Case ($79), Monthly ($249) or Annually ($999). Free for Pro Bono.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NextChapter
  • nextchapterbk.com
  • Founded 2013
  • United States

About NextChapter

NextChapter's web-based bankruptcy software program allows you to prepare Chapter 7, Chapter 11, and Chapter 13 bankruptcy cases on any browser, any device, any time. With intuitive time-saving features, clean design, integrations and firm customizations, NextChapter streamlines everything you need to run your bankruptcy practice in the cloud. Learn why thousands of legal professionals have switched to NextChapter. Try it for free at NextChapterBK.com.


NextChapter Features

  • Bankruptcy Case Management
  • Calculators
  • Calendar Management
  • Client Management
  • Critical Date Alerts
  • Document Management
  • Electronic Filing
  • Exemption Management
  • Forms Automation
  • Legal Forms Library
  • Task Management
  • Time Tracking

NextChapter Reviews Recently Reviewed!


Great Software and Even Better Customer Service

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is completely online, so our firm can access client information, court documents, and client documents from anywhere. The text feature is new for us and both the firm and our clients love it. Being able to set our own fields in a lot of different areas has been really nice, and something we did not have with our prior software. The court notices & calendar features are incredible. I go in and double-check the items, but I have never seen anything missing from the schedule. It's great to know when you can trust your software to get the job done!

Cons: The biggest draw back is the inability to easily run reports on cases filed each month or download a list of all closed clients, etc. From time to time, we have minor issues with searching or loading, but Next Chapter works with us to resolve those issues as soon as possible.

Overall: My overall experience can best be summed up by saying Next Chapter's Customer Service is impeccable. I used to spend an hour or more to attempt to get issues fixed, and I can't say enough about how great Next Chapter is to work with. We can let them know if there is a problem, issue, or if I have a question about how something works. We get a quick response, and Next Chapter works with us to make sure the solution works not only within the software, but for us specifically. That alone would be enough for me to say "get this product!"

Vendor Response

by NextChapter on December 18, 2018

Susan, we are so happy to have you and your firm on board! You have been so wonderful to work with during your transition and consistently make suggestions that can benefit all NextChapter users. We look forward to continuing to work with you!

NextChapter has come a long way. Would recommend.

Apr 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about NextChapter is the customer support. The team is always available to help with any questions we may have. Additionally, whenever we have made suggestions on things we would like to see with the program or changes that need to be made, those suggestions are considered and a lot of times implemented into the software. The team is constantly working to improve the program and provide quarterly updates to further streamline the process.

Cons: I am old school Best Case girl and liked the ease of that program. In my opinion, I have to search a little bit harder to figure out how to do things with NextChapter such as how to have different payment amounts for select months on Chapter 13 Plans.

Overall: Overall, I would definitely recommend NextChapter. In the last two years the software has grown and changed by leaps and bounds. I now feel as though I know the software quite well. The program has changed to be much more user friendly and does what it needs to do. It improves every day and I am excited to see all of the things it will be able to do in the future.

Vendor Response

by NextChapter on April 17, 2019

Thanks so much April! You have been a huge help in improving our software by remaining a committed user and giving us great suggestions. We're so happy to have you on board!

A Modern Program for the Modern Attorney

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Utilizing the Debtor Portal has allowed me to completely cut out an "input meeting" and save precious paralegal and attorney time. Not only are clients inputting the information that they themselves are most familiar with, they are also scanning in documents that we otherwise would've scanned. The layout of the program is modern and very user-friendly.

Cons: There are still kinks that pop up once in a while, but the team at NextChapter is always ready and willing to fix them in a timely manner.

Overall: As with all change, it's been a learning experience! We are a very modern and innovative law practice dedicated to maximizing efficiency and technology. We know that our clients operate in a world of smart phones and the internet, and we want to their experience in hiring an attorney to fit right into that lifestyle. NextChapter has allowed us to do that. Our bankruptcy practice has been streamlined into two simple meetings with an attorney and interaction through the internet at the convenience of the client!

Vendor Response

by NextChapter on December 19, 2018

We're so happy to hear how beneficial MyChapter has been for your firm. We love to hear that attorneys are looking for modern change and find that NextChapter fits into that process. We look forward to continuing to build and enhance these helpful features! Thanks so much!

Capterra loader

A wonderful product that offers real functionality for cloud based bankruptcy software.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are all really enjoying using NextChapter. I've uploaded a number of documents that we frequently download and use, including Client Service Agreements, Credit Counseling Instructions, Suggestions of Bankruptcy etc.

We tried Cincompass about a year ago and hated it.

We were with BestCase for over 10 years but were frustrated that there was no cloud solution for them.

Then about 2 or so years ago BestCase announced they had a "cloud solution" which was really a Citrix virtual workstation.

While Citrix "worked" it just added a whole layer of confusion and required training for my team; plus it did not have 100% uptime.

Plus, it was very expensive, starting per month and almost per month as I added users. This was on top of the BestCase maintenance agreement, which also grew over the years.

So NextChapter has been a great improvement for our firm.

Cons: The software has a few growing pains (when compared with BestCase), and you do need to adjust your workflow a bit, but not too much. That's why I give 4 instead of 5 stars for Features & Functionality, but I expect it will continue to grow and improve.

Overall: Freed me from Windows software and all of the compromises that involves. Gives us the chance to be a 100% Macintosh office after many years of hybrid solutions.

Vendor Response

by NextChapter on November 28, 2017

Thank you for the kind words and compliments! You are right that we're always improving and growing, thanks to awesome customers like you!

NextChapter Bankruptcy Software Review

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NextChapter is easy to learn and easy to use. It is web based and can be used on a tablet or even a cell phone with good results.

Cons: Like most bankruptcy software, the Chapter 13 calculator and getting secured debt to show up in the correct paragraph in the plan and with the correct treatment can be a challenge.

Overall: Customer service, within the hours they are open, is excellent. I believe they have improved their response time to reset their software if your bankruptcy filing fails after business hours or on weekends so you can attempt to electronically file again. If you have an emergency filing and have a software issue outside of M-F 9-5 business hours, you may have to wait until the next business day to get your problem resolved or manually file your case. Overall, NextChapter has been great to work with and I highly recommend them.

Vendor Response

by NextChapter on January 09, 2019

You've been great to work with as well Jerry! You've made some great suggestions to the app that we've been able to implement and they are always features that can benefit all users. Thanks so much for the review!

Paralegal Use Made Easy

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that I can easily work on my client's information with little confusion for the client when working with the portal.

Cons: I wish that it was easier to e-file through the software when you have an emergency filing.

Overall: NextChapter has helped to become a better legal assistant. I especially love the fact that I am able to review the means test questions now. It helps me to understand exactly where the information and numbers are coming from. I came into my firm with only financial experience, but no legal experience and NextChapter has helped me to fully understand bankruptcy schedules and how best to help my client.

Vendor Response

by NextChapter on December 18, 2018

Thanks so much for the awesome review, Amber! We already have some districts that can file the remaining documents after an emergency filing with more to come soon. We will be sure to reach out to you directly when yours is up and running!

Assessment of Next Chapter

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use. It's mostly self explanatory but there are hundreds of recourses available if you get stuck. It's easy to play with the settings so the documents always turn out the way you want. I you do ever get stuck the customer support is on point. I don't believe I have submitted a request that has taken longer than a couple short hours to resolve.

Cons: it is a baby program, so there are a couple little bugs that pop up occasionally, usually they are fixed by doing site maintenance which slows business down a little but not too much time is wasted.

Overall: Next Chapter provides a clean simple bankruptcy prep experience. The staff are friendly, the prices are economical for small firms, and the

Vendor Response

by NextChapter on December 20, 2018

What a great review! We appreciate this so much and love working with you and the other staff from your firm!

Great Cloud-Based Bankruptcy Software

Apr 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I initially decided to try NextChapter solely because it is cloud-based. I have tried other cloud-based bankruptcy preparation software and they never quite worked correctly. I love that I can access my cases anywhere and that they are continuing to improve on their product. Almost monthly it seems like there is a new feature or a revision to an old one that makes putting the bankruptcy petition together more seamless and intuitive. Their customer service is excellent.

Cons: In the early days, it felt like some of the features hadn't been fully developed. That has been remedied for the most part.

Quality platform for preparing bankruptcy petitions and schedules.

Nov 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use; current forms availability; one of the first companies to offer a remote site to prepare filings.

Cons: There is the usual learning curve to understand how the information posted gets used in the forms. Also, the forms need further tweaking to make sure all the info that is posted makes its way into the form. But NextCahper is always improving the forms and welcomes input.

Vendor Response

by NextChapter on November 28, 2017

Thanks for the compliments Anthony! You are right that we always welcome input and we've decided to add a few more informational tooltips for users to see the relationship between the software and the forms. Great suggestion!

Capterra loader

Very good experience, they are very accessible whenever I have a question

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very methodical step by step process for preparing a petition. Also the speed is great, updates in one area immediately change the calculations in others. I have used other cloud based software where there was a lag and sometime you had to close out and reopen to see the changes. Not with this program.

Cons: Currently how the forms print out, it currently simply puts the data into a standard pdf so the forms do not adjust to the data being imputed (they are not dynamic) but with the direction this company is going I know this will be changed soon.

Vendor Response

by NextChapter on May 15, 2018

Thanks for being such a great user, Chad! We have definitely taken your feedback into consideration and we're so happy you are confident in the direction we are heading!

NextChapter Review

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: There have been good updates on the credit report integration. The software is relatively user friendly and has helpful instructions. The preview feature is great as well as being able to download drafts. I like the ease of filing amendments as well.

Cons: There have been issues with the chapter 13 plan which are usually resolved by reloading the page several times. Some features are not yet available for the district in which I practice. I would like to see more additional documents able to be uploaded along with the Petition.

Vendor Response

by NextChapter on December 19, 2018

Thanks for being such a valued customer and for the review, Lisa! Look for an email from us as we are happy to help you be able to file more documents with your petition :)

Capterra loader

Excellent customer service!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Incredible response time and customer service. Cloud based system that allows me to use just my Mac (a first for BK software).

Cons: Chapter 13 plan could use some improvement.

Overall: This is my first year using NCBK. I've been blown away by the incredible service and how quickly they respond to issues or questions. There are some glitches with the system which is to be expected for a newer product but what is more important to me is that they respond and address any issues quickly. To be fair, some of what I've thought were "glitches" were really user error on my part and they have always done a good job of walking me through the solution. I will be staying with NCBK!

Vendor Response

by NextChapter on December 19, 2018

You're the best, Matt! We're so happy to have you and your firm on board!

Capterra loader

While a new program, it is catching up quickly and is easy to use.

Nov 17, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that it is a web-based program is great. It is easy to use and you don't have to enter things in multiple areas.

Cons: I wish that you can print the informational screens and the comments. I also wish that you can file subsequent documents directly from the program.

Overall: Good value for my small upstart law firm.

Vendor Response

by NextChapter on January 23, 2018

Love your feature request Jann, and definitely submitting it to our dev team. Thank you so much for the compliments! For our Winter '18 release, we added the ability to print the informational screens!

Capterra loader

NextChapter has made it easy to prepare Petitions for Bankruptcy without double entry!

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does not require double entry of information as every other software does. The software is intuitive and easy to use. It is actually accessible on a smart phone, tablet, and computer. The automatic obtaining of ECF documents is timesaver as well as available to review electronically if you don't have access to your file. The online help is very quick to find where to enter data if it is not self evident. Customer support is very responsive and actually care comparative to other companies.

Cons: At this time, ECF is only the original documents being filed and not subsequent documents. The debtor portal is not a good value add as clients cannot continue to add documents after downloading the information.

Overall: Efficiency and ease of use.

Vendor Response

by NextChapter on May 24, 2018

Tim - thanks for the review! You'll be happy to hear that we have some new features in the works that will make the filing process even easier. We so appreciate your continued support and love having you as a NextChapter user!

Best move I've made.

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use and convenience of the web base software are un beatable.

Cons: The sync between Clio and Nextchapter was a bit glitchy but the nextchapter crew were diligent to help us solve it.

Overall: Overall this is the best move I've made in nearly a decade of practice. It has enabled my practice to grow without the additional cost of more staff by making it easy to work from home and on the road.

Vendor Response

by NextChapter on April 17, 2019

"Best move I've made" is music to our ears! You and your staff have been such great additions to our customer base. Thank you for the kind words and we're thrilled to have you on board!

Made my job easier!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The intuitiveness of the software makes it easy to prepare the bankruptcy petition step by step.

Cons: There are a few items lacking, but the company is very good at asking for feedback and working to add features.

Overall: We have found that our speed in preparing petitions has increased, therefore making it easier to increase our caseload and productivity.

Vendor Response

by NextChapter on April 17, 2019

Thanks Kate! We're so glad to hear that NextChapter has been able to make your job easier and your petition prep time faster. We always appreciate you providing feedback and new suggestions so keep 'em coming!

Our office switched from Best Case to Next Chapter. The input of bankruptcies is so much easier now!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is so easy to input a client's bankruptcy with them sitting in front of you. I can have an entire petition ready within 30 minutes of meeting with the client.

Cons: It took a while to get used to how you have to review petitions with Next Chapter. Now that we are used to it, we love it!

Vendor Response

by NextChapter on May 15, 2018

We're so happy to have you on board! To hear that your petition is ready within 30 minutes is music to our ears!

Changing to NextChapter

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the ease of inputting the income and expenses. No more calculating the taxes and medical deductions.

Cons: After filing, the case number does not transfer to the plan form. Also, the several steps necessary to get the rest of the documents filed with the Court.

Overall: Once I got used to the software, we really like the fact that information syncs up with Clio and that we can have multiple users have the same cases on all devices. It has really helped keep up with contact information and disbursement of information to our clients by all members of our staff.

Vendor Response

by NextChapter on December 20, 2018

Thanks so much for taking the time to leave your review. We really enjoy having you on board and look forward to being able to help add in some new features that will help ease your post petition filings in the coming year!

Newcomer

Apr 08, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We are new to this program, however, I do like that when I enter information in one area, it carries over into the schedules that the same information is required. I also like the fact that once you are ready to file, the program alerts you to information not entered, but necessary to file, so you can go back and correct.

Cons: I like to be able to how much of an exemption I've used and how much remains. Right now, there is no print out available to show me exemptions used and remaining amount in each exemption.

Overall: Customer service is great, when I do run into a problem, I have been able to contact a real person who walks me through the steps I need to accomplish my task.

Probably the best program out there. Far exceeds Cin Compass. Tech support is excellent.

Nov 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Relatively simple to use. Far superior to Cin Compass. As I mention, tech support is very good. The company modified the program to add Notice Only for parties, per my request.

Cons: Can be challenging to locate where to add, say, a dog or a parakeet. Bit of a learning curve. Some categories can be confusing. I would like to see a function that reviews the schedules and points out incongruities, or when the debt limit in chapter 13 is exceeded.

Vendor Response

by NextChapter on November 28, 2017

Stephen! Thanks for the awesome suggestion on a more sophisticated review feature. We will add that to our roadmap. We're always finding ways to improve from our user suggestions - as you know since you've given us great ideas already!

Brings Bankruptcy Filing Right to My Desk

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows me to fill in those parts of the form that matter most at intake while the program completes everything else in the background.

Cons: The a la carte services like credit report integration can add up if you pay on a per client basis.

Vendor Response

by NextChapter on November 28, 2017

Deano! We sure appreciate your support over the past couple years and thanks for the kind review!

Great innovation!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is cloud based and the entries are in a logical order.

Cons: Sometimes their are kinks in the software but the support is very responsive.

Overall: I am sticking with Next Chapter because it is easy to use and the team is always updating the product. Also. The debtor portal is a huge timesaver and clients like it.

Vendor Response

by NextChapter on December 20, 2018

Andrea - thanks so much for the review and for the being such an awesome supporter! We're so happy to have you as a user and look forward to continuing to enhance both MyChapter and NextChapter :)

Clean and logical.

Nov 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software feels centuries ahead of others that I've used. Bankruptcy is complicated enough without the headaches of software.

Cons: Some of the relationships between where the questions are and where that filters to the paperwork are confusing. The documentation is excellent luckily, but I have to check it more often than I'd like.

Vendor Response

by NextChapter on November 28, 2017

Thank you John for the kind words! We definitely do our best to make sure it's the easiest, most intuitive, and user friendly bankruptcy software out there! And thanks to your suggestion, we are going to add more informational tooltips to guide users through some of the relationships between software and paperwork.

Good for a start, but does take some time to utilize.

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is very helpful and responsive.

Cons: Inability to fix their issues that have been brought up.

Overall: We appreciate the online based system. There are ALOT of tweaks this software still needs to fix especially in the Chapter 13 plan.

I've had a good experience using this software, even without 1st taking the time to learn it

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like being able to use this software from any computer and any location. Also, great customer service and tech support

Cons: I wish there was some way to customize and or augment at least some answers, specially in the SOFA section, as my boss is the "add-on" king.

Vendor Response

by NextChapter on May 23, 2018

Thanks so much for the wonderful review, Maria! We are so happy to hear that the software was easy for you to catch on to. Be on the lookout in the future for additional customization in the forms!

Great Product and Customer SUpport

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This product is so easy to use. All you have to do is put in the information. I love that is syncs with Clio Manage. They are the perfect pair!

Customer Support is amazing. If I have any problems at all, they are on it right away and will not rest until the issue is resolved!

Cons: There can be some issues with syncing with Clio Manage, but like I said before, their support staff is great at getting them fixed ASAP.

Overall: It's an amazing software to use when preparing petitions. It makes everything so easy to use and takes the guesswork out.

Capterra loader

Good software. It is fairly easy to use and quick to learn.

May 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software does not require special downloads and is accessible from any platform. The customer service is excellent and they are quick to respond to questions.

Cons: There are still a few problems, such as finding out where to enter certain things on the statement of affairs so that it lines up properly with the number.

Vendor Response

by NextChapter on May 04, 2018

Thanks for being such a great customer, Sean! We developed the SOFA Review section for a quick and simple way to answer all things SOFA but if you have any additional suggestions to make that easier, we are happy to hear them :)

NextChapter is the best bankruptcy software I've ever used.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: NextChapter has made completing Bankruptcy Petitions and Schedules so much easier. The program is intuitive and efficient, and is a great help to anyone that regularly prepares bankruptcy filings.

Cons: I have no negative feelings about NextChapter and I have never had a bad experience when using the software.

Overall: Everything about NextChapter makes my job so much easier and I am able to complete tasks much quicker and more efficiently.

Vendor Response

by NextChapter on May 15, 2018

What an awesome review, Leah! We love hearing that the software has made our user's jobs easier!

Very well thought out program. The team is very responsive to suggestions and updates.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is developed in a logical format. It reduces time consuming double entries. I love that I had direct contact with the people who made the software. Fantastic customer support.

Cons: Since the software is relatively new, there are a few things that can be improved upon. With that being said, the only way to find out is with use of the program. I found one flaw and it was remedied within a couple of days. Hard to say that it is a con.

Overall: Saves time.

Vendor Response

by NextChapter on May 23, 2018

What a fabulous review, Ken! So much thought is put into every move that we make here at NextChapter so it's wonderful to see our users notice that! The perks to being a newer and cloud-based software is that we get to make changes quickly and always enhance our product.

The customer service is great! If you need something you can actually talk to someone very quickly.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is very user friendly and easy to navigate through. The first time I used it, it was pretty simple to be able to figure most things out on my own.

Cons: Since it's a newer program, there are some things that just haven't been added yet which is understandable. One for example, is being able to exempt for joint debtors separately, rather than all be exempted under "Debtor 1".

Vendor Response

by NextChapter on January 23, 2018

Ashley! For our Winter '18 release, we added in your exemption suggestions! Thanks again for your support this past year.

The iPhone X of Bankruptcy Software -- i.e. they are SO ahead of the game and competition! Must Try!

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So intuitive, so easy and cuts down on my time. The credit report integration helps a lot and the e-file is amazing.

Cons: The exemptions dropdown window -- can be simplified. Currently the dropdown contains both 703 and 704 exemptions and very confusing and hard to find the one I want to look for.

Vendor Response

by NextChapter on January 23, 2018

We are happy to have your support Sevan. Thanks to your suggestions, we have updated the exemption capabilities for our Winter '18 release. Thanks for being a valued NextChapter customer!

I'm very glad I found NexChapter. Much better than the bankruptcy software I'd been using.

Dec 01, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's very comprehensive. The company's on-line support has been great every time I've had to ask for help.

Cons: Because I don't file a lot of new bankruptcy cases, navigating the software is sometimes still a challenge to me.

Vendor Response

by NextChapter on December 04, 2017

We're glad you found us too Neil! We're here to help with any questions you have navigation the software. :)

Good move from computer software.

May 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was only my second foray into web- based applications (Dropbox was my first). It has been a very positive experience. The software is well designed, and pretty complete. It takes a bit of getting used to, but not in a overwhelming sense. The advantages of being able to pull up your application and case from locations outside your office is strong.

Cons: I don't think that I have any specific issues with the program. It does take a bit of getting used to it, like any new installation. The company goes out of its way to offer assistance in making the transition.

Overall: Ability to work and share the file with a client and/or colleague at locations outside the office.

Vendor Response

by NextChapter on May 04, 2018

Thank you for your great review John! We're so happy you are able to take advantage of using NextChapter outside of your office :)

It makes filing as petition easy.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to put the information in once and the ease of filing with the Court. I can be located in any of our offices or the clients location and can file a petition with the client in front of me from anywhere.

Cons: I have not found a con yet. The clients are very impressed with the ability to file from wherever we are meeting.

Vendor Response

by NextChapter on May 23, 2018

We love to see that your "con" is actually a "pro!" Thanks for the awesome review :)

Very happy with NextChapter

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The program is very easy to use. The customer service support is outstanding.

Cons: That no amendments can be filed directly from the program.

Overall: My experience has been fantastic. The online chat support is very helpful and they answer very quickly.

Vendor Response

by NextChapter on December 18, 2018

Thank you - what a great review! We're so happy to have customers like you on board and will be make sure to let you know when the ability to file amendments in your district is live. Hopefully soon :)

Filings was very easy.

Jun 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is extremely easy to use. I really enjoy the ability to work on the cloud. The pricing tiers are extremely helpful to solo practitioners, and fees are waived for pro bono work. The support is extremely prompt, professional, and helpful. I H=have not filed a chapter 13 yet with the software, so I cannot speak to this.

Cons: Not really much to complaint about. Can be tedious switching between State and Federal exemptions, but not too bad. Designed more like turbotax as opposed to filling out forms. Not necessarily a bad thing.

Vendor Response

by NextChapter on June 13, 2018

Thank you so much for taking the time to leave a great review, James! We are so happy that you are able to use us for your pro bono work and look forward to working with you more!

I have had an absolute great experience using this software! It's very functional and easy to use!!

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I gave it 5 stars because I like everything about it. My favorite part is when you have to change something like an amount and it changes it in every place. Another feature I like is you can easily save creditors and collections agencies for use in future cases if the name and address are the same.

Cons: Just like learning anything new, there is a learning curve at the beginning. But there are several people that can help if the answer cannot be found it the very extensive Help feature.

Vendor Response

by NextChapter on November 30, 2017

Thanks so much for your ongoing support Mindy! We are so lucky to have customers like you :)

Capterra loader

This is an excellent solution for bankruptcy forms completion, with an uncluttered interface.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is very simple, quick, and uncluttered. The e-filing process works perfectly. The web-based solution does not require any special software and seems to work flawlessly in many different web browsers.

Cons: The software does not seem to allow for any manual entry or to override certain items, particularly in the means test and income sections.

Vendor Response

by NextChapter on November 28, 2017

"Perfectly" is music to our ears! Thanks for the glowing review Lucas. We will be sure to email you to find out more about what manual entry you'd like to do so we can come up with a solution.

Capterra loader

Overall, an excellent product for good value

Dec 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Great help from customer service. They were easily available to help solve problems. Interfaces well with ECF

Cons: Some forms are hard to find duh as B121. Can't file amendments to schedules. Requires multiple entries of debtor social security number

Vendor Response

by NextChapter on January 02, 2018

Thank you for the review and the suggestions, Scott! You'll be happy to hear we are working on allowing our users to file amendments and additional documents. Be on the lookout for that announcement in the next couple of months!

It has been a great experience

Dec 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Pay individually and not a huge sum up front. Ease of use. I love that it has one touch filing makes life easier

Cons: Has been a little bit of a learning curve. I submitted my resume for a position with Next Chapter and never heard from anyone.

Vendor Response

by NextChapter on December 04, 2017

Hi William! We're glad to hear you've been having a great experience. I checked with our hiring manager and she didn't see your resume submitted. Please make sure it's sent to jobs@nextchapterbk.com so we can get back with you!

Capterra loader

Great product and great service

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is very user friendly software with excellent support. It saves me so much time. Really pleased with the partnership I have with NextChapter.

Vendor Response

by NextChapter on November 28, 2017

Thanks for the kind words Andrew! We are happy to have you onboard. :)