--- title: "smartcrowds Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about smartcrowds Software - reviews, pricing plans, popular comparisons to other Idea Management products and more." source_url: "https://www.capterra.com/p/168768/Smartcrowds/" page_type: "product" language: "en" --- # smartcrowds Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) smartcrowds ## What is smartcrowds ? The idea is only 10% of the innovation. smartcrowds helps you get it over the line. smartcrowds is a leading UK-Hosted Cloud Innovation Management platform that excels at helping you overcome the difficult part of innovation - turning ideas into breakthrough change. With Staff & Customer Engagement, Idea Crowdsourcing & Management, Idea Validation & Testing and Task & Change Management, smartcrowds addresses the 360 Challenge of Innovation. ## What is smartcrowds used for? [Innovation Management](https://www.capterra.com/innovation-software/)[Idea Management](https://www.capterra.com/idea-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £2 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for smartcrowds ?[Manage this product listing](https://www.g2.com/products/smartcrowds-innovation-management/claim_requests/new?auto=true) ## smartcrowds Overview Updated August 2026 AI summary smartcrowds supports organizations of all sizes in capturing, evaluating, and developing ideas through features like ideation, collaboration tools, and prioritization. Covering both idea and innovation management, it offers capabilities such as crowdsourcing, gamification, customizable templates, and workflow management. Deployed via the cloud, it enables teams to manage feedback, track activity, and foster collaborative innovation in a secure environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### smartcrowds 5.0 (1) VS. [4.7 (565)](https://www.capterra.com/p/144020/Aha/reviews/) Starting Price £2 Per Month Starting Price $59 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.4 (26) Value For Money 4.0 (1) Value For Money 4.6 (26) Customer Service 5.0 (1) Customer Service 4.8 (26) ## smartcrowds alternatives [Accubate](https://www.capterra.com/p/266309/Accubate/) [4.8 (26)](https://www.capterra.com/p/266309/Accubate/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266309/Accubate/) [ITONICS](https://www.capterra.com/p/169061/ITONICS/) [4.6 (35)](https://www.capterra.com/p/169061/ITONICS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169061/ITONICS/) [Colectidea](https://www.capterra.com/p/268297/Colectidea/) [4.9 (15)](https://www.capterra.com/p/268297/Colectidea/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268297/Colectidea/) Highest Rated [Ideally](https://www.capterra.com/p/10015098/Ideally/) [4.9 (31)](https://www.capterra.com/p/10015098/Ideally/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015098/Ideally/) ## FAQs about smartcrowds Overview ### What company size and specific industries is smartcrowds built for? smartcrowds is designed for public organizations, enterprise companies, and education institutions across all industries. It fits organizations that need a crowdsourcing platform in government, large business, or academic settings, rather than a narrow sector-specific use case. Features and Usability ### What are the key features of smartcrowds ? smartcrowds includes crowdsourcing, idea collection, and innovation management for gathering and organizing input. It also offers idea ranking, prioritization, polls and voting, and surveys and feedback for evaluation. Additional features include workflow management, approval workflow, activity tracking, comments, document storage, role-based permissions, and third-party integrations. Getting Started and Support ### What training and onboarding options does smartcrowds offer? smartcrowds provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does smartcrowds offer? smartcrowds provides Email/Help Desk, Phone Support, and Chat. These channels give users direct ways to reach support for setup, account, or product questions. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,180 Idea Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing Idea Management software: - **Progress Tracking** (**62%** of reviewers rated this feature as critical) - **Real-Time Updates** (**54%**) - **Activity Dashboard** (**56%**) smartcrowds supports **Progress Tracking** and **Activity Dashboard**, so teams can monitor idea development and view key activity in one place. However, it does not offer **Real-Time Updates**. Instead, it provides **Workflow Management** (**56%**), which helps teams organize review steps, manage approvals, and keep ideas moving through the process, helping businesses maintain visibility and turn submissions into actionable outcomes. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity/News Feed Continuous profile-based stream of news and activity Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Approval Workflow Route documents and other data through one or more stakeholders for review and approval Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes smartcrowds 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Crowdsourcing: Collects information, opinions, or ideas from a group of people - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Evaluation Management: Create, share, and manage the distribution of job descriptions/duties - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Idea Collection: Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Ratings/Reviews: Ratings/Reviews - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Basic £2.00 Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KW Ken W. Head of Cloud Services and Support Information Technology and Services ### "smartcrowds has really helped us improve our processes, quality and customer satisfaction." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2018 More engaged input from our employees Improved procesess Better quality projects for our customers Reduction of repeat issues Identification of new product and service offerings Pros \* Easy to use, engaging and slick user interface \* Great campaign management feature \* Massively configurable - we use smartcrowds for Idea Generation, Employee Engagement, Project Reviews and Incident Management \* The customisable notifications and email templates have made it really easy for us to keep staff abreast of all new content and change management initiatives. \* smartcrowds has a great in-built action assignment and tracking feature which means we don't need to track progress of green-lighted ideas in a separate application \* Great mobile responsive design which enables our teams to capture ideas on the go. \* The Facebook/LinkedIn style news Feed is a great feature - this has really helped our staff get up to speed with the system really quickly, and has driven high system interaction rates. \* Open innovation feature has been really useful for getting genuinely useful input from our customers \* The custom forms designer has proved to be a great feature - since we use the system for a number of different use cases, these have enabled us to ensure that staff are submitting the right information for effective assessments to be carried out. \* Out of the box Office 365 User Authentication was a real bonus for our IT team. \* The embedded PowerBI based reporting solution is incredibly fast and powerful, and provides a range of analytics and insights that I haven't seen elsewhere. Cons \* Because there is so much functionality and customisation available in the system, it can take a bit of time for System Admins and Crowd Administrators to get up to speed - however the smartcrowds team did provide a great on-boarding and training experience which mitigated this to an extent. \* Some of the System Admin screens are not responsive yet, though the smartcrowds development team have advised that this work is planned in. \* The system and user documentation set is a bit long and daunting. Given the size and complexity of the system this is understandable, but it would be better if there was an on-line help system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.