5 / 5
1 review

Who Uses This Software?

All Industries - Public / Enterprise / Education.

Average Ratings

1 Review

  • 5 / 5

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • smartcrowds
  • Founded 2015
  • United Kingdom

About smartcrowds

90% of ideas from Innovation campaigns never see the light-of-day. Not with smartcrowds, the UK-Hosted Cloud Innovation and Change Management platform. With Staff & Customer Engagement, Idea Management, Market Testing and Task & Change Management smartcrowds addresses the 360 Challenge of Innovation, helping organisations turn more ideas into more improvements, more of the time. Engage your employees and customers; Tap into hidden Talent; Track tasks and actions; Learn & Improve

smartcrowds Features

  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking
  • Collaboration
  • Discussion Threads
  • Engagement Monitoring
  • Evaluation Workflow
  • Feedback Management
  • Gamification
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Polls / Voting
  • Trend Tracking

smartcrowds Reviews

smartcrowds has really helped us improve our processes, quality and customer satisfaction.

Feb 15, 2018

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: * Easy to use, engaging and slick user interface

* Great campaign management feature

* Massively configurable - we use smartcrowds for Idea Generation, Employee Engagement, Project Reviews and Incident Management

* The customisable notifications and email templates have made it really easy for us to keep staff abreast of all new content and change management initiatives.

* smartcrowds has a great in-built action assignment and tracking feature which means we don't need to track progress of green-lighted ideas in a separate application

* Great mobile responsive design which enables our teams to capture ideas on the go.

* The Facebook/LinkedIn style news Feed is a great feature - this has really helped our staff get up to speed with the system really quickly, and has driven high system interaction rates.

* Open innovation feature has been really useful for getting genuinely useful input from our customers

* The custom forms designer has proved to be a great feature - since we use the system for a number of different use cases, these have enabled us to ensure that staff are submitting the right information for effective assessments to be carried out.

* Out of the box Office 365 User Authentication was a real bonus for our IT team.

* The embedded PowerBI based reporting solution is incredibly fast and powerful, and provides a range of analytics and insights that I haven't seen elsewhere.

Cons: * Because there is so much functionality and customisation available in the system, it can take a bit of time for System Admins and Crowd Administrators to get up to speed - however the smartcrowds team did provide a great on-boarding and training experience which mitigated this to an extent.

* Some of the System Admin screens are not responsive yet, though the smartcrowds development team have advised that this work is planned in.

* The system and user documentation set is a bit long and daunting. Given the size and complexity of the system this is understandable, but it would be better if there was an on-line help system.

Overall: More engaged input from our employees

Improved procesess

Better quality projects for our customers

Reduction of repeat issues

Identification of new product and service offerings