--- title: "MailStore Server Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MailStore Server Software - reviews, pricing plans, popular comparisons to other Email Archiving products and more." source_url: "https://www.capterra.com/p/168793/MailStore-Server/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # MailStore Server Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MailStore Server ## What is MailStore Server? MailStore Server is a leading software solution for email archiving. Easy to install, reliable and low-maintenance. Businesses can benefit from all advantages of modern, secure email archiving with MailStore Server. The software creates 1:1 copies of all emails in a central email archive to ensure the security and availability of large amounts of data over a period of years. Users can still search through and retrieve all emails and attchments from the archive. ## What is MailStore Server used for? [Email Archiving](https://www.capterra.com/email-archiving-software/)[Backup](https://www.capterra.com/backup-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 88% Neutral 13% Negative 0% Starting price €295 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MailStore Server?[Manage this product listing](https://www.g2.com/products/mailstore-server/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MailStore Server 4.5 (24) VS. [5.0 (20)](https://www.capterra.com/p/218859/Trustifi/#reviews) Starting Price €295 Flat Rate, One Time Starting Price $6 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (24) Ease Of Use 4.8 (20) Value For Money 4.4 (22) Value For Money 4.9 (20) Customer Service 4.1 (21) Customer Service 4.9 (19) ## MailStore Server alternatives [0.0](https://www.capterra.com/p/187322/RecoveryManager-Plus/#reviews) Starting price $475.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.7 (299)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [ArcTitan Email Archiving](https://www.capterra.com/p/168612/ArcTitan/) [4.7 (20)](https://www.capterra.com/p/168612/ArcTitan/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168612/ArcTitan/) [View all alternatives](https://www.capterra.com/p/168793/MailStore-Server/alternatives/) ## FAQs about MailStore Server Overview ### Which roles and teams benefit most from MailStore Server? MailStore Server is most used by IT administrators, network and systems engineers, and IT leaders who archive company email, manage retention, and retrieve messages during outages or migrations. Cybersecurity and e-discovery specialists use it to support investigations and compliance requests, while finance, HR, and business owners access preserved correspondence for records and audits. Answer based on 24 reviews Overview ### What company size and industries is MailStore Server built for? MailStore Server is for small and medium-sized businesses across sectors, with 74% of reviewers from small businesses and Computer & Network Security leading at 17%. Midsize organizations account for 22%, while Financial Services and Information Technology and Services each represent 13%. Its primary use case is long-term email archiving for compliance and retrieval. Answer based on 24 reviews Features and Usability ### What are the key features of MailStore Server? MailStore Server offers email archiving and retention, backup and recovery, and compliance management features. It also includes full text search, indexing, deduplication, audit trail, access controls/permissions, encryption, and eDiscovery, plus Microsoft Outlook integration, reporting & statistics, and automated scheduling for backup and archiving tasks. Integrations ### Which third-party tools and platforms does MailStore Server integrate with? MailStore Server integrates with six third-party tools: Microsoft Outlook, Microsoft 365, Microsoft Exchange, Google Workspace, IceWarp, and MDaemon Email Server. Its Outlook plug-in provides access to archived messages from the email environment, while the catalog also covers cloud email, Exchange, and alternative mail-server platforms. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does MailStore Server offer? MailStore Server provides webinars, documentation, and videos to help teams get started. Webinars can support guided learning in a live format, documentation offers written reference material for setup and use, and videos provide visual walkthroughs for reviewing product tasks at any time. Answer based on 1 reviews Getting Started and Support ### What customer support options does MailStore Server offer? MailStore Server provides email/help desk support, a knowledge base, phone support, and chat. Reviewer feedback is mixed: some users say setup tutorials are useful and support can be very helpful during problems, while others report difficulty getting in touch with the team and unsatisfactory support. Answer based on 2 reviews ## Features AI summary Based on 121 Email Archiving reviews Capterra data shows that buyers of email archiving software rank the following features as their top priorities: - **Backup and Recovery** (**68%** of reviewers rated this feature as critical) - **Archiving & Retention** (**60%**) - **Automatic Backup** (**55%**) MailStore Server supports all three of the features reviewers value most: **Backup and Recovery**, **Archiving & Retention**, and **Automatic Backup**. Together, these capabilities help businesses protect email data, keep records accessible for retention needs, and reduce manual backup work, allowing teams to maintain continuity, support compliance efforts, and recover important messages more efficiently. Archiving & Retention 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Automatic Backup 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Data is backed up automatically to prevent data loss Email Management 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Secure Data Storage 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Access Controls/Permissions 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Backup and Recovery 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data MailStore Server 41 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compression: Reduction in the number of bits needed to represent data - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long. - Data Storage Management: Manage and store data in a database - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Storage: Store and organize documents in a centralized system - Duplicate Detection: Compare new data with existing records to detect duplicate entries - eDiscovery: Finding, identifying and collecting information for legal proceedings - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Encryption: Convert data into a code for security - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Indexing: Compile and organize data into specific metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Secure Data Storage: Securely stores data to prevent data loss or breaches - Storage Management: Store items for a designated period of time - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Web Access/Restoration: Web Access/Restoration --- Features 4.5 (24) 4.5 Based on 24 reviews ## Pricing Value for money 4.4 (22) Free Trial Free Version Basic €295.00 Flat Rate,One Time Value for money 4.4 (22) 4.4 Based on 22 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[ MDaemon Email Server](https://www.capterra.com/p/195450/MDaemon-Email/)[ IceWarp](https://www.capterra.com/p/159920/IceWarp/) ## Support, customer service and training options Customer Service 4.1 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (21) 4.1 Based on 21 reviews ## User reviews Overall rating 4.5 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(5) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer IT-Leiter Used the software for: 1-3 years ### "Zuverlässige Mail-Archivierungslösung" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 Zuverlässiger und performanter Betrieb nach einer sehr einfachen und unkomplizierten Installation. Daran könnte sich Micro$oft mal ein Beispiel nehmen. Pros Einfache Installation ohne großen "overhead". Sehr einfache Bedienung. Zuverlässigkeit. Guter Support. Cons bisher noch keine Nachteile gefunden. Was soll ich hier noch mehr scheiben ? Es geht halt einfach... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Cybersecurity specialist Used the software for: Less than 1 year ### "Simple, but with everything you need." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2022 My overall experience is great, I'm using Mail store all the time for my company and also implementing it in other companys. Customers are mostly satisfied with the product. It's also super easy to configure and to administrate it. For me it fit's perfectly. Pros What i love in the software is granting permissions for your employes to the mails of other employes when they are not in work or even when they stopped working. You can do it super easy and very fast, and that's important to me. Cons I could say there could me some more fancy features, but speaking truth, the software as it is have everything i needed, so for me it's perfect. It all depends what someone expect for a Mailstore software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer It Manager Used the software for: Less than 1 year ### "Very Easy to Use Archiving Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2025 Used in the past with a lot of on prem mail systems. With Office365 EOL some sporadic needs for accessing old PST Pros Easy installation, no maintenance need. Integration with a lot of mail servers including Cloud services. Cons Very few minus. In case of large amoutn of users the cost can be relevant Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Analyst Used the software for: Less than 1 year ### "Easy to use e-mail backup" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 26, 2018 Mail backup easy to implement. Pros It was very easy to set up and implement, and is great to have a backup of all emails to be able to refer to. Cons When I had issues it was difficult to get in touch with the creators and the customer support was not good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tom M. IT DIrector Used the software for: 3-5 years ### "Maistore Server solved multiple issues and created a platform for easy email archiving" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2020 Mail store server was put in place to prevent deletion of company emails by terminated staff. By setting Mailstore Server to journal all inbound and outbound memos and copy anything that existed in the mailbox of a user, we were able to keep a great log of all of our company's email. We also have an older server running exchange and we were low on storage space. Installing Mailstore on another server, that had a large storage capacity, allowed us to relieve the Exchange server space issue. Emails that were over 365 days old were removed from the Exchange server and saved in Mailstore. In a recent issue, we needed to recover from Mailstore emails relating to a warranty issue for a customer, that were sent to an associate that no longer worked for us. With the intuitive search functions, I found the emails and exported them directly to the store manager's email. She was able to read all of the email as if it was sent to her originally. Pros Incredibly simple install. We were up and running in a few hours. Extremely customizable for archiving Smooth system for exporting archived mail back to exchange and other mail types Cons The annual renewal was a bit high, but the support justified this. Overall, we moved Mailstore to another server and the support was excellent. Backups are easy. I cannot say we have had ANY issues with Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Network Administrator Used the software for: 3-5 years ### "Saved us from PST corruption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2021 I have used this software in two companies so far. My first company I was archiving users mailboxes to PSTs to store on our server, users hate to delete old emails. Well PSTs are prone to corruption especially if they are pushing 50GB each, they also take up massive amounts of space. So I discovered MailStore and installed the trial. We moved a about 1.5 TB of PSTs down to under 500GB fully indexed and stored safely. I now use this at my new company and I pulled about 100 users email whos accounts were just set to shared mailbox and left in the cloud. O365 is now cleaned up and this is now a part of our user deprovisioning. My \[SENSITIVE CONTENT HIDDEN\] said she loves the search function and it so much easier than eDiscovery. Pros Very easy to use and implement. Simple windows installation on a server and that is pretty much it to get going. Active directory integration to assign licenses for users, even Azure AD integration if you on on there. Easily connect to users mailbox and pull all their emails for storage and indexing. Automatic compression and duplication in flight. You can also setup automatic jobs for those users who fill up their mailbox frequently. The price is another great thing, for a commercial product that does such a good job for us it was near dirt cheap. Cons I wish it had email alerts for jobs that run for backup or verification of the database. Reindexing the archives can be VERY long for massive archives unless you have super fast SSD storage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Network Engineer Used the software for: 3-5 years ### "Versatile mail archiving solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2021 Excellent, the support is great, responses usually within 2 hours, but always within the same day at most. Usually my support requests are not urgent, and I'm sure they weigh them based on the severity of the issue. Pros It was easy to install and configure, the documentation is excellent, it gets updates frequently enough that you know its being worked on, but not so often that it gets annoying. Cons Before setting it up you can discuss your end goals with them, some methods of archival archive messages directly, so they do not retain the users folder structure, some methods backup the users mailboxes directly, so they do. They all have pros and cons, and some of this depends on what type of mail server you are archiving from, but there is usually a solution for getting you exactly what you want. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lead Systems Engineer Used the software for: 3-5 years ### "All you need and best price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2018 Archiving to mailboxes, open up to fast storage capacity and you can store your old mails in slower and cheaper storage. Also it effects your performance positively. Pros You will find what you need and more cheaper price when comparing mail archiving solutions on top of sectors. It use thunderbird flat database and no need to sql server and sql knowledge also that comes to ease of troubleshooting. Cons You need to deploy a server for every 500 mailbox or related with size. This is not really negative thing for this price. I just don't like the outlook plugin. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer analyst Used the software for: 3-5 years ### "OK-ish for storing huge quantity of mails" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 6, 2020 Good tool, but it could be even better from my perspective Pros Huge capacity and you can keep there years of mails of the all office (i am an user, I don't know the cost honestly) Cons It is not always so quick, it could take minutes and sometime it is not easy recover and old email if it's useful. So they could improve it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Adjunct Professor E-Discovery Used the software for: 3-5 years ### "I use MailStore to back up email." 3.0 April 3, 2018 Pros I like that MailStore works with many different types of email accounts and it lets me back up my email. Cons I wish MailStore was more automated. I manually go in and back up my accounts periodocally because I can't figure out how to have it do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168793/MailStore-Server/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.