--- title: "SurveySparrow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveySparrow Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/168823/SurveySparrow/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # SurveySparrow Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveySparrow ## What is SurveySparrow? SurveySparrow elevates your customer experience by turning feedback into actionable insights that drive loyalty and growth. By capturing both direct and indirect feedback, our platform provides real-time insights that transform the customer journey. Enhanced customer satisfaction and retention are achieved through valuable, data-driven decisions. The intuitive design of SurveySparrow’s surveys boosts completion rates, ensuring more comprehensive feedback. Streamlined operations and better customer service lead to smoother transactions and quicker resolutions. Our value proposition lies in seamlessly integrating all feedback channels, offering a cohesive and holistic view of customer sentiments. This empowers executives to make informed decisions swiftly, capitalize on market opportunities, and respond effectively to customer needs. SurveySparrow's CX suite transforms customer feedback into a strategic asset, driving business success and elevating the overall customer experience. ## What is SurveySparrow used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Recognitions Shortlist Overall rating Based on 123 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - HIPAA Compliance / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SurveySparrow alternatives Highest Rated [4.7 (2,928)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (10,514)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (984)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168823/SurveySparrow/alternatives/) ## FAQs about SurveySparrow Overview ### What problems does SurveySparrow solve? SurveySparrow helps teams solve low survey completion, clunky feedback collection, and slow survey setup by using conversational forms, templates, conditional logic, and easy sharing across web, email, and social channels. Customer experience, support, HR, and marketing teams benefit most when collecting CSAT, employee feedback, website insights, and segmented response data. Answer based on 91 reviews Overview ### Which roles and teams benefit most from SurveySparrow? SurveySparrow is most used by business owners, founders, executives, consultants, and project or product teams that need fast feedback collection and analysis. Marketing, customer experience, and operations leaders use it to run surveys, measure satisfaction, streamline stakeholder input, and turn responses into decisions, reporting, and service improvements. Answer based on 122 reviews Overview ### What company size and industries is SurveySparrow built for? SurveySparrow is built primarily for small businesses, which make up 69% of reviewers, and it is used most in Information Technology and Services at 14%. It targets managers across functions in BFSI, retail, IT, healthcare, government, education, hospitality, and related sectors, with additional adoption in Computer Software at 11% and Management Consulting at 5%. Answer based on 122 reviews Features and Usability ### What are the key features of SurveySparrow? SurveySparrow includes core survey tools like a survey builder, templates, conditional logic, question branching, and customizable branding. Its differentiators are conversational chat-style surveys, mobile survey support, website embeds and shareable links for distribution, plus reporting and analytics for response tracking and customer feedback programs such as NPS and CSAT. Answer based on 81 reviews Integrations ### Which third-party tools and platforms does SurveySparrow integrate with? SurveySparrow integrates with Google Sheets, WordPress, Slack, Mailchimp, HubSpot Marketing Hub, Freshdesk, Stripe, WhatsApp Business Platform, Zoho CRM, and Zapier. These connections cover reporting, publishing, messaging, email marketing, payments, CRM, and automation use cases across common business workflows. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveySparrow? SurveySparrow is generally quick to onboard for most team members, with an interface reviewers describe as intuitive and easy for creating and sending surveys. Training is available through live online sessions, webinars, videos, and documentation. Beginners and admins handling advanced setup may need more time, especially early on. Answer based on 19 reviews Getting Started and Support ### What customer support options does SurveySparrow offer, and how do users rate the experience? SurveySparrow offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, friendly, and knowledgeable, with quick help resolving issues. Still, some report slow replies, bot-led chat delays, weekend availability gaps, billing frustrations, and difficulty getting help for legacy plans. Answer based on 39 reviews Features ### What features does SurveySparrow offer? SurveySparrow offers an easy survey builder, chat-style forms, customization, analytics, and saved partial responses for everyday feedback work. Marketing teams and customer experience groups often like the clean interface, but some users want deeper automation, stronger integrations, more advanced reporting, and broader access to features on lower-priced plans. Answer based on 30 reviews ## Features AI summary Based on 10,704 Customer Experience reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) SurveySparrow supports all three features that reviewers rate most highly: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect meaningful feedback, and build forms more efficiently, allowing teams to gather better insights and make more informed decisions. Customizable Questions 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Surveys & Feedback 4.4 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey Builder 4.7 (40) 87.50% of 40 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.1 (47) 80.85% of 47 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Import/Export 4.0 (36) 88.89% of 36 reviewers that rated this feature as important or highly important Import and export data to and from software applications SurveySparrow 116 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Compare key metrics for the business against prominent players in the industry Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Communicate using direct chat or messages within the system Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software designed for the healthcare industry Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Document completed by employee to assist with career and personal development to reach short term and long term goals Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Send messages to multiple subscribers at the same time Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Market research conducted via paper Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Adjust communications based on previous interactions or personal preferences Market research conducted via telephone Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically monitor and receive alerts for any new online reviews Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (122) 4.3 Based on 122 reviews ## Pricing Value for money 4.3 (110) Free Trial [View pricing plan details](https://www.capterra.com/p/168823/SurveySparrow/pricing/) Pricing Contact vendor for pricing It includes: - 10000 Responses / Month - 1000 Apis Per Day - 1 Free Custom SSL - 24/5 Email & Chat Support - 30000 Email Shares / Month - Accept Payments - Activecampaign Integration - Add Logo To Reports - Aweber Integration - Case Management - Constant Sum - Cross Tabulation - Custom CSS - Custom Domain Name - Customizable Email Templates - Custom Workflows - Edit Survey Responses - Export To SPSS - Expressions - File Upload - Google Analytics Integration - Google Sheets Integration - Google Tag Manager Integration - Hubspot Integration - Mailchimp Integration - Microsoft Teams Integration - Monday.Com Integration - Multi-Lingual Surveys - Multiple Thank You Pages - Password Protected Surveys - Phone Support - Question & Answer Piping - Randomization - Recurring Surveys - Send Copy of Responses - Send Reminders - Sentiment Analysis - Share Reports As Links - Slack Integration - Smart Contact List - Social Meta Tags - Survey Redirects - Upload Logo & Fav Icon - Variables/Hidden Fields - White Labelling - Zendesk Integration Value for money 4.3 (110) 4.3 Based on 110 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (111) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (111) 4.3 Based on 111 reviews ## User reviews Overall rating 4.4 Based on 123 reviews Filter by rating 5(69) 4(42) 3(7) 2(3) 1(2) Mentioned topic Sorted by most recent AN Anonymous User CEO Information Technology and Services ### "I have been using a long time and still a remarkably simple and effective survey tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 29, 2026 A solid platform for straightforward survey needs, with plenty of options, I have not used a lot of the advanced features that might start putting up the bill Pros I have used this tool for a few years now It remains incredibly easy to use and deploy. The mobile experience is excellent, meaning customers actually complete the feedback forms without getting frustrated. The built-in templates continue to be a massive time-saver Cons As I noted a few years ago, there are still a few minor logical quirks in the UI, and I would always welcome deeper customization and more integrations with niche daily software tools, the new AI integration has certainly made it much easier to get started. Alternatives considered [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing SurveySparrow It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Business analyst Banking ### "Engaging Survey Experience with Strong Customization Options" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 8, 2026 Overall, SurveySparrow has been a good experience. It is particularly useful when I want to create surveys that are visually appealing and engaging for respondents. Survey creation and distribution are generally easy, and the customization and automation features are useful for collecting feedback regularly. It offers a strong set of features, although pricing and the learning curve for advanced functionality are areas that could be improved. Pros I like the conversational style of SurveySparrow because it makes surveys feel more engaging and less like traditional questionnaires. Creating surveys is straightforward, and there are plenty of options for customization, branching logic, recurring surveys, and different question types. The interface is modern and the finished surveys look professional on both desktop and mobile. Cons The main downside is that some of the more useful advanced features are available only on higher-priced plans, so the cost can increase as your requirements grow. There is also a learning curve when setting up more complex logic and integrations. I would also like to see more flexibility in reporting and customization without having to upgrade. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nazim S. director Real Estate ### "customer's mood is an experience bridge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2026 Overall, it's an easy, convenient, and time-saving system. We particularly find it useful in analyzing customer requests and both positive and negative feedback. Thank you. Pros It's very easy. So easy it's indescribable. Both for us and for our customers. I think the word "easy" alone says a lot. Cons Perhaps the variety of devices or integrations could increase in terms of accessibility. Apart from that, we haven't heard any negative feedback from customers. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) because hardest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "SurveySparrow review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 10, 2026 Pros The ability of the platform to email out surveys and to choose to record responses anonymously or show the names of the respondents was important. This was a primary factor/aspect in what I needed to use for the specific survey I was creating so this fit the bill. Cons I only used the platform for a brief amount of time as I only needed it for a specific project I was working on. I don't have any specific cons but I would point out that I didn't use the platform for an extended time and was only using pretty basic functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Gisella F. Product Manager Hospitality ### "perfect for small initiatives with bigger impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 19, 2025 Pros user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team Cons Features need to be improved especially when it comes to automation and integration with different internal system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Support Operations Entertainment ### "Great, easy tool to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 Great! Simple to use and if you need metrics, reports or integrations with other services they do it all! Pros I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk. Cons Previously I didn't like that we didn't have AI as a tool to edit surveys. But now we do! It has been a great tool to tweak our wording in surveys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeremy S. Partner Management Consulting ### "12 months in" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2025 Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend. Pros Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team. Cons Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost, and ease of use - survey monkey is still used by development teams although that is driven by 3rd party integrations Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing SurveySparrow MS Forms capability is weak in comparison, limited support for branching, complex question types, user experience as the respondant is poor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RF Richard F. Managing Director Public Relations and Communications ### "Very good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 15, 2025 We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. Pros A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. Cons It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The cost and restrictive packages of the previous product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS Lanie S. Owner Leisure, Travel & Tourism ### "Owner and Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. Pros I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. Cons I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Program was outdated and I needed a program that was more functional. Alternatives considered [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reasons for choosing SurveySparrow I loved the interface, easy of use and the price was within my budget. I needed something that has the offline option and this was by far the best. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Michelle D. Student Experience Specialist Education Management ### "Easy to use and robust" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2025 Great! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team. Pros The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too. Cons We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS forms was stupid. We needed something with better UX Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing SurveySparrow We chose it for the price and because our team demoed and liked it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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