--- title: "SurveySparrow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveySparrow Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/168823/SurveySparrow/" page_type: "product" language: "en" --- # SurveySparrow Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveySparrow ## What is SurveySparrow? SurveySparrow transforms how you manage surveys and elevate your customer experience by turning feedback into actionable insights. Effortlessly capture detailed feedback from every interaction on your digital platforms and engage directly with customers in real-time. Our platform streamlines the entire survey process, from design to analysis, ensuring you gather precise and relevant insights. Securely access and analyze data, providing each team member with the right information to make informed decisions swiftly. Connect with a global audience using surveys in over 130 languages and maintain a consistent brand presence. Manage reviews and resolve customer complaints quickly, closing the feedback loop and enhancing overall satisfaction. With SurveySparrow, transform feedback into actionable improvements and drive meaningful outcomes for your brand. ## What is SurveySparrow used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 123 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - HIPAA Compliance / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveySparrow?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://surveysparrow.com/&name=SurveySparrow) Rating Breakdown 4.4 +− Features4.3 Value for Money4.3 Ease of Use4.5 Customer Service4.3 Rating Breakdown 4.4 Features4.3 Value for Money4.3 Ease of Use4.5 Customer Service4.3 ## SurveySparrow Reviewers Verdict Updated August 2026 AI summary - SurveySparrow suits small businesses and teams needing efficient feedback collection for customer experience, HR, or marketing. - Users most consistently value its reliability, ease of use, and straightforward setup, making it accessible for a range of survey needs. - It helps teams quickly gather, organize, and act on feedback without a steep learning curve or technical barriers. - Some key downsides are limited advanced features, occasional data access frustrations, and pricing concerns for budget-sensitive buyers. - It fits best where ease, speed, and basic analytics matter, but may fall short for those seeking deep integrations or complex reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveySparrow 4.4 (123) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (122) Ease Of Use 4.7 (10,493) Value For Money 4.3 (110) Value For Money 4.5 (6,530) Customer Service 4.3 (111) Customer Service 4.5 (5,839) ## SurveySparrow alternatives [4.6 (5,310)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168823/SurveySparrow/alternatives/) ## FAQs about SurveySparrow Overview ### What problems does SurveySparrow solve? SurveySparrow helps teams solve low survey completion, slow survey creation, and fragmented feedback collection by offering conversational surveys, templates, conditional logic, and easy sharing across email, web, chat widgets, and social channels. Customer experience, support, HR, and marketing teams benefit most when gathering CSAT, employee feedback, and website visitor insights. Answer based on 91 reviews Overview ### Which roles and teams benefit most from SurveySparrow? SurveySparrow is most used by business owners, founders, and executives who need customer feedback, employee pulse checks, and quick reporting to guide decisions. Consultants, project managers, and operations teams use it to run surveys efficiently, while educators, students, and product or software teams rely on it for research, assessments, and user insights. Answer based on 122 reviews Overview ### What company size and industries is SurveySparrow built for? SurveySparrow is built primarily for small businesses, which make up 69% of reviewers, and is most common in Information Technology and Services at 14%. It targets managers across customer experience, marketing, product, HR, IT, sales, and operations, with additional use in Computer Software at 11% and Management Consulting at 5%. Answer based on 122 reviews Features and Usability ### What are the key features of SurveySparrow? SurveySparrow includes core survey tools like a survey builder, templates, conditional logic, skip logic, and multiple question types. Differentiating features include conversational chat surveys, website embeds, offline response collection, and NPS or CSAT survey structures. Reviewers also often mention customizable branding, analytics dashboards, and API integrations. Answer based on 81 reviews Integrations ### Which third-party tools and platforms does SurveySparrow integrate with? SurveySparrow integrates with Google Sheets, WordPress, Slack, HubSpot Marketing Hub, and Mailchimp, with additional connections for support and automation through Freshdesk, Zendesk Suite, and Zapier. It connects to 11 platforms overall, covering spreadsheet syncing, website publishing, team messaging, marketing, and customer support workflows. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveySparrow? SurveySparrow is generally quick to onboard for nontechnical users creating basic surveys, with many reviewers describing it as intuitive and easy to implement. It offers in-person training, live online sessions, webinars, documentation, and videos. Beginners and admins using advanced features may need more time, and some users report occasional confusion early on. Answer based on 19 reviews Getting Started and Support ### What customer support options does SurveySparrow offer, and how do users rate the experience? SurveySparrow offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, friendly, and quick to resolve issues, though some report slow replies, bot-led chat, weekend availability gaps, and frustration with billing or legacy-plan assistance. Answer based on 39 reviews Features ### What features does SurveySparrow offer? SurveySparrow offers an easy survey builder, helpful analytics, customization options, and formats like chat-style surveys for simple to mid-level use cases. Marketing teams and customer experience users like the interface, but some advanced features require higher plans, and reviewers mention gaps in automation, integrations, and occasional builder bugs. Answer based on 30 reviews ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) SurveySparrow supports all three features that reviewers rate most highly: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create tailored surveys, build and launch forms more efficiently, and review response data clearly, allowing teams to collect better feedback and make more informed decisions. Customizable Questions 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.7 (40) 87.50% of 40 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.1 (47) 80.85% of 47 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Real-Time Data 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Data Import/Export 4.0 (36) 88.89% of 36 reviewers that rated this feature as important or highly important Import and export data to and from software applications Surveys & Feedback 4.4 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success SurveySparrow 85 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Autofill: Automatically populating fields or sections within a form - Benchmarking: Compare key metrics for the business against prominent players in the industry - Chat/Messaging: Communicate using direct chat or messages within the system - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (122) 4.3 Based on 122 reviews ## Pricing Value for money 4.3 (110) Free Trial [View pricing plan details](https://www.capterra.com/p/168823/SurveySparrow/pricing/) Pricing Contact vendor for pricing It includes: - 10000 Responses / Month - 1000 Apis Per Day - 1 Free Custom SSL - 24/5 Email & Chat Support - 30000 Email Shares / Month - Accept Payments - Activecampaign Integration - Add Logo To Reports - Aweber Integration - Case Management - Constant Sum - Cross Tabulation - Custom CSS - Custom Domain Name - Customizable Email Templates - Custom Workflows - Edit Survey Responses - Export To SPSS - Expressions - File Upload - Google Analytics Integration - Google Sheets Integration - Google Tag Manager Integration - Hubspot Integration - Mailchimp Integration - Microsoft Teams Integration - Monday.Com Integration - Multi-Lingual Surveys - Multiple Thank You Pages - Password Protected Surveys - Phone Support - Question & Answer Piping - Randomization - Recurring Surveys - Send Copy of Responses - Send Reminders - Sentiment Analysis - Share Reports As Links - Slack Integration - Smart Contact List - Social Meta Tags - Survey Redirects - Upload Logo & Fav Icon - Variables/Hidden Fields - White Labelling - Zendesk Integration Value for money 4.3 (110) 4.3 Based on 110 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Intuit Mailchimp Email Marketing](https://www.capterra.com/p/10059087/Intuit-Mailchimp-Email-Marketing/)[ Slack](https://www.capterra.com/p/10059447/Slack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (111) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (111) 4.3 Based on 111 reviews ## User reviews Overall rating 4.4 Based on 123 reviews Filter by rating 5(70) 4(41) 3(7) 2(3) 1(2) Mentioned topic Sorted by most recent AN Anonymous User Senior Business analyst Banking ### "Engaging Survey Experience with Strong Customization Options" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 8, 2026 Overall, SurveySparrow has been a good experience. It is particularly useful when I want to create surveys that are visually appealing and engaging for respondents. Survey creation and distribution are generally easy, and the customization and automation features are useful for collecting feedback regularly. It offers a strong set of features, although pricing and the learning curve for advanced functionality are areas that could be improved. Pros I like the conversational style of SurveySparrow because it makes surveys feel more engaging and less like traditional questionnaires. Creating surveys is straightforward, and there are plenty of options for customization, branching logic, recurring surveys, and different question types. The interface is modern and the finished surveys look professional on both desktop and mobile. Cons The main downside is that some of the more useful advanced features are available only on higher-priced plans, so the cost can increase as your requirements grow. There is also a learning curve when setting up more complex logic and integrations. I would also like to see more flexibility in reporting and customization without having to upgrade. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nazim S. director Real Estate ### "customer's mood is an experience bridge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2026 Overall, it's an easy, convenient, and time-saving system. We particularly find it useful in analyzing customer requests and both positive and negative feedback. Thank you. Pros It's very easy. So easy it's indescribable. Both for us and for our customers. I think the word "easy" alone says a lot. Cons Perhaps the variety of devices or integrations could increase in terms of accessibility. Apart from that, we haven't heard any negative feedback from customers. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) because hardest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "SurveySparrow review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 10, 2026 Pros The ability of the platform to email out surveys and to choose to record responses anonymously or show the names of the respondents was important. This was a primary factor/aspect in what I needed to use for the specific survey I was creating so this fit the bill. Cons I only used the platform for a brief amount of time as I only needed it for a specific project I was working on. I don't have any specific cons but I would point out that I didn't use the platform for an extended time and was only using pretty basic functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Gisella F. Product Manager Hospitality ### "perfect for small initiatives with bigger impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 19, 2025 Pros user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team Cons Features need to be improved especially when it comes to automation and integration with different internal system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Support Operations Entertainment ### "Great, easy tool to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 Great! Simple to use and if you need metrics, reports or integrations with other services they do it all! Pros I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk. Cons Previously I didn't like that we didn't have AI as a tool to edit surveys. But now we do! It has been a great tool to tweak our wording in surveys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeremy S. Partner Management Consulting ### "12 months in" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2025 Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend. Pros Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team. Cons Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost, and ease of use - survey monkey is still used by development teams although that is driven by 3rd party integrations Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing SurveySparrow MS Forms capability is weak in comparison, limited support for branching, complex question types, user experience as the respondant is poor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RF Richard F. Managing Director Public Relations and Communications ### "Very good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 15, 2025 We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. Pros A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. Cons It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The cost and restrictive packages of the previous product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS Lanie S. Owner Leisure, Travel & Tourism ### "Owner and Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. Pros I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. Cons I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Program was outdated and I needed a program that was more functional. Alternatives considered [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reasons for choosing SurveySparrow I loved the interface, easy of use and the price was within my budget. I needed something that has the offline option and this was by far the best. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Michelle D. Student Experience Specialist Education Management ### "Easy to use and robust" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2025 Great! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team. Pros The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too. Cons We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS forms was stupid. We needed something with better UX Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing SurveySparrow We chose it for the price and because our team demoed and liked it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SF Sarah F. Office Manager Construction ### "Enjoyable app. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2025 I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service. Pros Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed. Cons I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing SurveySparrow Price was a large factor. My previous employer used Survey Monkey so I went straight there when my new employer decided to do employee surveys. But after shopping around I decided I liked Survey Sparrow better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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