# SurveySparrow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SurveySparrow the right Survey solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168823/SurveySparrow/reviews --- SurveySparrow 4.4 (122) [View alternatives](https://www.capterra.com/p/168823/SurveySparrow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SurveySparrow Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Naomi G Support OperationsEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk.“ September 9, 2025 SG Sarah G Manager of Visitor EngagementMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports.“ February 16, 2024 Stanley K Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “With this integration you will be able to answer a form and make a payment online and in mobile applications in an easy and unique way.“ February 24, 2025 KP Kristy P DirectorWholesale, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting, you lose all already entered data.“ August 4, 2023 SF Sarah F Office ManagerConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff.“ June 24, 2025 OE Omar E Customer experience managerRetail, 201 - 500 employeesUsed the software for: 6-12 months. “Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue “ February 21, 2024 AD Ayikoru D Finance and Administration OfficerInvestment Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection“ August 2, 2024 CL Chris L Sales OperationsInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It can be challenging sometimes to upload contacts/clean uploaded contacts.“ February 16, 2024 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Romaric S. Web designer Computer Software Used the software for: 2+ years ### "SurveySparrow" November 29, 2022 5.0 Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback. Pros Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing. Cons The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want. Switched from [Formidable Forms](https://www.capterra.com/p/175482/Formidable-Forms/) It's quite nice but, the formidable forms builder is mostly inclined toward building tabular review forms ( e.g product ratings) which is rather too complex to work with. Review Source RF Richard F. Managing Director Public Relations and Communications Used the software for: 1-2 years ### "Very good product" July 15, 2025 4.0 We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. Pros A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. Cons It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The cost and restrictive packages of the previous product Review Source SG Sarah G. Manager of Visitor Engagement Museums and Institutions Used the software for: 1-2 years ### "Great for limited amounts of data" February 16, 2024 3.0 Pros I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public. Cons The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing SurveySparrow The cost of SurveySparrow for the number of users fit better in our budget. Review Source MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "SurveySparrow is your best partner in making any survey." March 17, 2023 5.0 One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner. Pros Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users. Cons You might need sometime to find your way with SurveySparrow unlike other applications. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow A bit complicated upon using, It does not have the required templates. Many advertisements. Review Source PM Paulina M. Owner Hospitality Used the software for: 1-2 years ### "Data that works " March 13, 2024 5.0 Great costumer satisfaction indicator, excellent for new client inquiries Pros Accessibility, ease of use and accuracy. I like the abiloty to personify the questions. Cons I dont have something i disliked. It was easy to export and read the data. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing SurveySparrow Automation and easiness to capture data as well as analozong how to maximize our costumer service Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Optimization and driensliness in use. We wanted automation. Review Source CL Chris L. Sales Operations Information Technology and Services Used the software for: 1-2 years ### "SaaS Company utilizing Survey Sparrow" February 16, 2024 5.0 I would give our experience a 9/10. The functionality outweighs my cons list. Pros You really can build quite a bit, and the descriptions of the types of questions is great! Cons It can be challenging sometimes to upload contacts/clean uploaded contacts. Also, I don't like how you cannot schedule a follow up reminder after sending, as you have to do a new send. However, we now just use the link and send it from our HubSpot account. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow The functionality and the robust survey build options. Review Source CP Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "Best Survey Builder" February 7, 2023 4.0 My overall experience with surveysparrow is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow. Pros Surveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking. Cons Surveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow. Switched from [Pollfish](https://www.capterra.com/p/132525/Pollfish/) Due to limited features in pollfish, i have switched to SurveySparrow. Review Source Maszni A. Senior Web Developer Entertainment Used the software for: 2+ years ### "A very good survey software" March 18, 2021 4.0 Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads. Pros Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public. Cons The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms only suitable for a very basic survey and not much data can be displayed on the report. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "SurveySparrow - A simple and easy way to make surveys" December 10, 2019 5.0 I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile. Pros The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services. Cons It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical. Alternatives considered [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "I would not recommend it - missing features and bad customer service" August 27, 2020 1.0 Not good. Not happy. Even asked them for finding a solution - but they didn't want to. Pros It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help. Cons Really bad customer service. Slow response time and no real help. Switched from [Survey Planet](https://www.capterra.com/p/176104/Survey-Planet/) Much better product, customer service and 1/2 the price. Review Source SS Sahar S. Owner Food & Beverages Used the software for: 1-2 years ### "Great for business " November 11, 2024 5.0 Great, very satisfying for my small business, great way to reach out to my clients Pros User friendly, interactive with my customer, getting feedback Cons More updates to app, more customer’s support Review Source TM Tarun M. Assistant Manager Apparel & Fashion Used the software for: 2+ years ### "Easy to use to build but integrations are challenging." February 20, 2024 4.0 Pros \- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use. Cons \- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation. Review Source Ramon H. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Make surveys delicious again. For both sides, enquirer and queried!" August 17, 2018 4.0 \- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options Pros \- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements Cons \- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again. Review Source NF Niall F. Head of Design Computer Software Used the software for: 6-12 months ### "Great product" February 20, 2024 4.0 Pros Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good. Cons We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API. Review Source satish P. Front end developer Information Technology and Services Used the software for: 1-2 years ### "Best software for opinion " February 27, 2023 4.0 My overall experience is with survey sparrow of make survey build forms by collecting the feedback from customers and clients. Surveysparrow has always meets or needs according to the templates Pros It is used to build templates from the customer opinions. It has different types of templates it is friendly interface when filling the forms (or) templates when compared to other templates it is good looking its based on the customer reviews Cons It has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow Review Source Ganisetti U. Student Higher Education Used the software for: 1-2 years ### "Conduct surveys for data collection" March 2, 2023 4.0 The overall experience is Not bed. It is user-friendly and simple to use. Easily conduct surveys. Pros Surveysparrow is easy to use. Using this we can make surveys and collect data. It is user-friendly and having good analytics. Good interface and graphics. Cons It is complex for beginners. Some features are expensive, we can use that by taking premium. Too much of mails irritates users. Review Source MR Melinda R. Managing Director Human Resources Used the software for: 1-2 years ### "SurveySparrow - The Real Deal In Surveying " December 4, 2023 5.0 Pros It comes with best online HR features It makes handling business surveys easy including easy building of forms It ,makes engagements and feedback collection easy Cons SurveySparrow has been helpful with no challenges Review Source NM Nisha M. Customer Insights Leader Retail Used the software for: 1-2 years ### "Amazing tool for product experience and customer feedback" February 20, 2024 5.0 Pros 1\. Ease to use the tool 2. CSM and support received 3. Easy Integration 4. Cost Effective Cons 1\. AI and Machine Learning feature 2. Trend analysis Review Source CC Carlos C. CEO Internet Used the software for: 6-12 months ### "Excellent software for surveys with a great free plan to start using it" May 12, 2023 5.0 Pros Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users Cons The data reporting is not up to their competitors Alternatives considered [Survicate](https://www.capterra.com/p/132914/Survicate/) Reason for choosing SurveySparrow Better plan and pricing Switched from [Survicate](https://www.capterra.com/p/132914/Survicate/) Their change of plans and pricing Review Source DF David F. Ops and PeopleOps Assistant Information Technology and Services Used the software for: 1-2 years ### "It needs work, but it's going in the right direction." February 20, 2024 4.0 It's been great for the most part! The billing aspect of their services needs work though. The sales reps tell you one thing whilst you can action another thing in your account. Pros 360 survey reports are a great time-saver. Very intuitive and detailed. Cons They force you to be on a renewal subscription and you cannot manually cancel it. You will need to reach out for support to clear out renewal invoices, after which your account is blocked until you make a new purchase... Reason for choosing SurveySparrow Something new that we stumbled upon and decided to try our luck. :) Review Source ZS Zulfiqar S. AVP Information Technology and Services Used the software for: 2+ years ### "Can add more types of surveys" February 20, 2024 4.0 Pros ease of use, UI is smooth, integration with other tools Cons emailing mechanism and slow processing of data Review Source VR Verified Reviewer trainee technical analyst Used the software for: ### "It is a really good tool. They have the potential to be one of the best survey tool" March 9, 2018 3.0 It was my goto product because it was so simple to use. i would say simplicity is the key. Pros This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support Cons They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used. Review Source Abhilash C. Graphic designer Graphic Design Used the software for: 6-12 months ### "Best in survey" February 28, 2023 4.0 I used this software to get opinions/ideas for designs from the people with this I have saved a lot of time and helped to think differently. Pros The feature of building a survey from scratch based on my theme is very good. They also have chat based survey with that I can interact with people and know their opinion Cons Apart from their customer support I don't have any complaints Review Source VM Vithesh M. Employee Computer Software Used the software for: 6-12 months ### "Automatic reviews:SurveySparrow" March 4, 2023 5.0 My overall experience with survey sparrow is excellent and good.They were very useful because of automated reviews which saves our time.one thing I loved in survey sparrow is that in review sheet they provides many options for each question. Pros Surveysparrow having good user interface and user-friendly.The customer support by survey sparrow is excellent.If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best. Cons I think I doesn't feel dislike about this, because I loved it. Review Source KP Kristy P. Director Wholesale Used the software for: 6-12 months ### "Pricing model is deceptive" August 4, 2023 2.0 Would not recommend. There are better platforms out there. Pros It was easy to build surveys. Other than that, there was not much that I would recommend them for. Cons Pricing model was not transparent. Was not informed that if I do not use all my purchased surveys in a select timeframe, I would lose them. They then tried to charge me for an entirely new set of surveys without my knowledge of consent. Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting, you lose all already entered data. Reason for choosing SurveySparrow Looked easy to build surveys. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.