--- title: "SurveySparrow Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SurveySparrow the right Survey solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/168823/SurveySparrow/reviews/" page_type: "reviews" language: "en" --- SurveySparrow 4.4 (122) [View alternatives](https://www.capterra.com/p/168823/SurveySparrow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of SurveySparrow Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Naomi G Support OperationsEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk.“ September 9, 2025 SG Sarah G Manager of Visitor EngagementMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports.“ February 16, 2024 Stanley K Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “With this integration you will be able to answer a form and make a payment online and in mobile applications in an easy and unique way.“ February 24, 2025 KP Kristy P DirectorWholesale, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting, you lose all already entered data.“ August 4, 2023 AD Ayikoru D Finance and Administration OfficerInvestment Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection“ August 2, 2024 OE Omar E Customer experience managerRetail, 201 - 500 employeesUsed the software for: 6-12 months. “Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue “ February 21, 2024 SF Sarah F Office ManagerConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff.“ June 24, 2025 CL Chris L Sales OperationsInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It can be challenging sometimes to upload contacts/clean uploaded contacts.“ February 16, 2024 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Romaric S. Web designer Computer Software Used the software for: 2+ years ### "SurveySparrow" November 29, 2022 5.0 Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback. Pros Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing. Cons The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want. Switched from [Formidable Forms](https://www.capterra.com/p/175482/Formidable-Forms/) It's quite nice but, the formidable forms builder is mostly inclined toward building tabular review forms ( e.g product ratings) which is rather too complex to work with. Review Source RF Richard F. Managing Director Public Relations and Communications Used the software for: 1-2 years ### "Very good product" July 15, 2025 4.0 We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. Pros A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. Cons It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The cost and restrictive packages of the previous product Review Source SG Sarah G. Manager of Visitor Engagement Museums and Institutions Used the software for: 1-2 years ### "Great for limited amounts of data" February 16, 2024 3.0 Pros I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public. Cons The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing SurveySparrow The cost of SurveySparrow for the number of users fit better in our budget. Review Source MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "SurveySparrow is your best partner in making any survey." March 17, 2023 5.0 One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner. Pros Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users. Cons You might need sometime to find your way with SurveySparrow unlike other applications. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow A bit complicated upon using, It does not have the required templates. Many advertisements. Review Source PM Paulina M. Owner Hospitality Used the software for: 1-2 years ### "Data that works " March 13, 2024 5.0 Great costumer satisfaction indicator, excellent for new client inquiries Pros Accessibility, ease of use and accuracy. I like the abiloty to personify the questions. Cons I dont have something i disliked. It was easy to export and read the data. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing SurveySparrow Automation and easiness to capture data as well as analozong how to maximize our costumer service Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Optimization and driensliness in use. We wanted automation. Review Source CL Chris L. Sales Operations Information Technology and Services Used the software for: 1-2 years ### "SaaS Company utilizing Survey Sparrow" February 16, 2024 5.0 I would give our experience a 9/10. The functionality outweighs my cons list. Pros You really can build quite a bit, and the descriptions of the types of questions is great! Cons It can be challenging sometimes to upload contacts/clean uploaded contacts. Also, I don't like how you cannot schedule a follow up reminder after sending, as you have to do a new send. However, we now just use the link and send it from our HubSpot account. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow The functionality and the robust survey build options. Review Source CP Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "Best Survey Builder" February 7, 2023 4.0 My overall experience with surveysparrow is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow. Pros Surveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking. Cons Surveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow. Switched from [Pollfish](https://www.capterra.com/p/132525/Pollfish/) Due to limited features in pollfish, i have switched to SurveySparrow. Review Source Maszni A. Senior Web Developer Entertainment Used the software for: 2+ years ### "A very good survey software" March 18, 2021 4.0 Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads. Pros Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public. Cons The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms only suitable for a very basic survey and not much data can be displayed on the report. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "SurveySparrow - A simple and easy way to make surveys" December 10, 2019 5.0 I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile. Pros The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services. Cons It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical. Alternatives considered [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "I would not recommend it - missing features and bad customer service" August 27, 2020 1.0 Not good. Not happy. Even asked them for finding a solution - but they didn't want to. Pros It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help. Cons Really bad customer service. Slow response time and no real help. Switched from [Survey Planet](https://www.capterra.com/p/176104/Survey-Planet/) Much better product, customer service and 1/2 the price. Review Source SS Sahar S. Owner Food & Beverages Used the software for: 1-2 years ### "Great for business " November 11, 2024 5.0 Great, very satisfying for my small business, great way to reach out to my clients Pros User friendly, interactive with my customer, getting feedback Cons More updates to app, more customer’s support Review Source Halimatun Z. IT Manager Accounting Used the software for: 2+ years ### "Create and distribute survey easily" November 16, 2021 5.0 Pros Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have provided and select the survey theme that match with my objective. I also can select the question from the suggested question section. Cons I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that i want and it making a mess to the form layout and design. I have tried it multiple time, but it just not happening and i don't think there is any way to do it properly. Review Source JD J'La D. Community Outreach Government Relations Used the software for: 1-2 years ### "My go to Survey Application" February 16, 2024 5.0 Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue. Pros I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate. Cons I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features. Reason for choosing SurveySparrow I don't recall. I believe it was the logic feature. Review Source IL Iliana L. Project Manager Market Research Used the software for: Less than 6 months ### "Review for Survey Sparrow!" February 20, 2024 5.0 Its been a pretty nice experience! So far I've like this product. Pros I really liked that it is super user friendly. Not complicated at all. Cons I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc. Review Source Ngenge Y. Telemarketer Computer Software Used the software for: 2+ years ### "Survey Sparrow" July 6, 2022 5.0 Survey sparrow is very helpful for creating awesome and professional surveys-I firmly recommend it. Pros Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself. The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business. Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway. It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it. Cons It's working very well and haaven't got any issues with it yet. Review Source Randy P. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "The price is very convenient and easy to use" April 21, 2021 5.0 This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information. Pros I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights. Cons It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that. Review Source VR Verified Reviewer Senior Manager Computer Software Used the software for: 2+ years ### "Review based on use of survey sparrow" February 20, 2024 4.0 It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well. Pros Its UI is very good and its easy to use. Cons We can't use jQuery which is a problem during customization. Review Source AD Ayikoru D. Finance and Administration Officer Investment Management Used the software for: Less than 6 months ### "Easier to collect customer feedback" August 2, 2024 5.0 Pros Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection Cons It is only expensive but as far as functionality is concerned, the tool works fine enough Review Source CC Carlos C. CEO Internet Used the software for: 6-12 months ### "Excellent software for surveys with a great free plan to start using it" May 12, 2023 5.0 Pros Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users Cons The data reporting is not up to their competitors Alternatives considered [Survicate](https://www.capterra.com/p/132914/Survicate/) Reason for choosing SurveySparrow Better plan and pricing Switched from [Survicate](https://www.capterra.com/p/132914/Survicate/) Their change of plans and pricing Review Source DF David F. Ops and PeopleOps Assistant Information Technology and Services Used the software for: 1-2 years ### "It needs work, but it's going in the right direction." February 20, 2024 4.0 It's been great for the most part! The billing aspect of their services needs work though. The sales reps tell you one thing whilst you can action another thing in your account. Pros 360 survey reports are a great time-saver. Very intuitive and detailed. Cons They force you to be on a renewal subscription and you cannot manually cancel it. You will need to reach out for support to clear out renewal invoices, after which your account is blocked until you make a new purchase... Reason for choosing SurveySparrow Something new that we stumbled upon and decided to try our luck. :) Review Source ZS Zulfiqar S. AVP Information Technology and Services Used the software for: 2+ years ### "Can add more types of surveys" February 20, 2024 4.0 Pros ease of use, UI is smooth, integration with other tools Cons emailing mechanism and slow processing of data Review Source VR Verified Reviewer trainee technical analyst Used the software for: ### "It is a really good tool. They have the potential to be one of the best survey tool" March 9, 2018 3.0 It was my goto product because it was so simple to use. i would say simplicity is the key. Pros This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support Cons They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used. Review Source Abhilash C. Graphic designer Graphic Design Used the software for: 6-12 months ### "Best in survey" February 28, 2023 4.0 I used this software to get opinions/ideas for designs from the people with this I have saved a lot of time and helped to think differently. Pros The feature of building a survey from scratch based on my theme is very good. They also have chat based survey with that I can interact with people and know their opinion Cons Apart from their customer support I don't have any complaints Review Source VM Vithesh M. Employee Computer Software Used the software for: 6-12 months ### "Automatic reviews:SurveySparrow" March 4, 2023 5.0 My overall experience with survey sparrow is excellent and good.They were very useful because of automated reviews which saves our time.one thing I loved in survey sparrow is that in review sheet they provides many options for each question. Pros Surveysparrow having good user interface and user-friendly.The customer support by survey sparrow is excellent.If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best. Cons I think I doesn't feel dislike about this, because I loved it. Review Source VR Verified Reviewer Student Computer Software Used the software for: 2+ years ### "Great product " February 20, 2024 4.0 Pros Ease of use and easy to setup. It misses key features but the product team continuously releases new features. Cons Pricing comes across as a little too costly for SMBs Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.