# Page 3 | SurveySparrow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is SurveySparrow the right Customer Engagement solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168823/SurveySparrow/reviews

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SurveySparrow

4.4 (121)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of SurveySparrow

## Showing most helpful reviews

Showing 51-75 of 121 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ngenge Y.  
Telemarketer  
Computer Software  
Used the software for: 2+ years

### "Survey Sparrow"

July 6, 2022

5.0

Survey sparrow is very helpful for creating awesome and professional surveys-I firmly recommend it.

Pros

Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself. The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business. Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway. It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it.

Cons

It's working very well and haaven't got any issues with it yet.

Review Source

VR

Verified Reviewer  
Creative Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Did what I wanted - Good customer survey tool"

March 25, 2022

5.0

I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

Pros

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Cons

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Reason for choosing SurveySparrow

It did what I wanted. I would get a certain number of surveys a month making my survey evergreen instead of having to refresh and lose the data every time I reached the threshold of a certain plan (something other survey softwares offered)

Review Source

HCL

Hak Chong L.  
Principal Designer  
Information Services  
Used the software for: 2+ years

### "Like a Sparrow, it has all component to fly like a bird."

June 30, 2022

3.0

SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with the younger folks as its Chat mode is very intuitive and friendly.

Pros

To upgrade to the next level can be costly.

Cons

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Reason for choosing SurveySparrow

Not at the moment of purchase

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Although Google Forms does its work very well, its design is rather 'old fashion'

Review Source

Randy P.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "The price is very convenient and easy to use"

April 21, 2021

5.0

This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information.

Pros

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.

Cons

It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.

Review Source

DC

Dianne C.  
PRESIDENT  
Management Consulting  
Used the software for: 6-12 months

### "Unreputable Comany"

December 17, 2021

1.0

We removed their ap from our website in \[SENSITIVE CONTENT\] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday \[SENSITIVE CONTENT\] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!

Pros

We loaded their chat bot and received no benefit from it.

Cons

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

Reason for choosing SurveySparrow

It was recommended by an employee who is no longer with us.

Review Source

VR

Verified Reviewer  
Senior Manager  
Computer Software  
Used the software for: 2+ years

### "Review based on use of survey sparrow"

February 20, 2024

4.0

It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Pros

Its UI is very good and its easy to use.

Cons

We can't use jQuery which is a problem during customization.

Review Source

SD

Shravya D.  
Consultant  
Computer & Network Security  
Used the software for: 1-2 years

### "My review of Surveysparrow - Good"

March 18, 2024

4.0

Good, but can definitely be more customized to requirements

Pros

The UI is great and easy to use. Platform is intuitively designed and many good features.

Cons

The platform is not very helpful for creating more elaborate and complex surveys such as 1. creating sub sections under sections within a survey 2. having a flexible survey completion % system

Review Source

NM

Nisha M.  
Customer Insights Leader  
Retail  
Used the software for: 1-2 years

### "Amazing tool for product experience and customer feedback"

February 20, 2024

5.0

Pros

1\. Ease to use the tool 2. CSM and support received 3. Easy Integration 4. Cost Effective

Cons

1\. AI and Machine Learning feature 2. Trend analysis

Review Source

SP

Suzanne P.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "SurveySparrow is the perfect product for my business "

February 16, 2024

5.0

Excellent. I use it often to set up trainings and gather evaluation feedback. It is quick and easy to navigate and the feedback I get from clients is always positive about it.

Pros

Easy to use and makes my work look professional

Cons

I would love even more templates for training feedback.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

I just really didn't like their product, it was not as user-friendly

Review Source

Jayanth K.  
Student  
Information Technology and Services  
Used the software for: 6-12 months

### "The Great Survey Builder"

March 16, 2023

4.0

My overall experience is good with surveysparrow, it is easy to create forms and it has more no of templates.

Pros

Surveysparrow is one of the best software for building surveys. In this user interface is easy to setup and use. It has plenty of templates, it is one of the best feature in this software and as well as customers feels free on filling forms.

Cons

This software irritates by sending promotional mails each and everyday, and the templates which is provided by this software is not at all free, user has to purchase the premium option to use those templates.

Review Source

CC

Carlos C.  
CEO  
Internet  
Used the software for: 6-12 months

### "Excellent software for surveys with a great free plan to start using it"

May 12, 2023

5.0

Pros

Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users

Cons

The data reporting is not up to their competitors

Alternatives considered

[Survicate](https://www.capterra.com/p/132914/Survicate/)

Reason for choosing SurveySparrow

Better plan and pricing

Switched from

[Survicate](https://www.capterra.com/p/132914/Survicate/)

Their change of plans and pricing

Review Source

Mayerly G.  
bachelor  
Marketing and Advertising  
Used the software for: I used a free trial

### "Improving my feedback collection experience"

June 10, 2023

5.0

The platform is easy to use and has allowed me to create engaging, custom surveys quickly and efficiently and I enjoyed the conversational interface that feels more like a conversation than a typical survey form.

Pros

What I like the most about this platform is its conversational approach instead of having customers fill out a typical survey form. I love how I can create highly personalized and engaging surveys that my clients find enjoyable to take.

Cons

The customization options are a bit limited compared to other survey tools I've used in the past. I also noticed that the integration with other analysis tools is not as easy as I would have liked.

Review Source

KW

Karina W.  
Vice President, People and Culture  
Hospitality  
Used the software for: 1-2 years

### "Survey Sparrow: The Best Survey Platform"

February 16, 2024

5.0

It was truly a great experience. The team at SurveySparrow is responsive and helpful.

Pros

I love the eye catching appeal Survey Sparrow has compared to other survey platforms. It is easy to use, fun to customize, and even the user enjoys taking a survey!

Cons

There are some functions that take me a while to figure out when building a survey.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

I was looking for something a little more reflective of the caliber of our brand.

Review Source

DF

David F.  
Ops and PeopleOps Assistant  
Information Technology and Services  
Used the software for: 1-2 years

### "It needs work, but it's going in the right direction."

February 20, 2024

4.0

It's been great for the most part! The billing aspect of their services needs work though. The sales reps tell you one thing whilst you can action another thing in your account.

Pros

360 survey reports are a great time-saver. Very intuitive and detailed.

Cons

They force you to be on a renewal subscription and you cannot manually cancel it. You will need to reach out for support to clear out renewal invoices, after which your account is blocked until you make a new purchase...

Reason for choosing SurveySparrow

Something new that we stumbled upon and decided to try our luck. :)

Review Source

JW

Jennifer W.  
Consultant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great value and customer service"

February 17, 2024

5.0

Pros

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

Cons

A few advanced features were not yet available.

Alternatives considered

[Culture Amp](https://www.capterra.com/p/154170/Employee-Effectiveness/)

Switched from

[EchoSpan Flexible 360](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/)

Cost and ease of use for administrators

Review Source

ZS

Zulfiqar S.  
AVP  
Information Technology and Services  
Used the software for: 2+ years

### "Can add more types of surveys"

February 20, 2024

4.0

Pros

ease of use, UI is smooth, integration with other tools

Cons

emailing mechanism and slow processing of data

Review Source

VR

Verified Reviewer  
IT Consultant  
Internet  
Used the software for: Less than 6 months

### "Chirpy Surveys"

August 23, 2018

4.0

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Pros

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Cons

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Review Source

MJ

Monique J.  
Market Research Analyst  
Market Research  
Used the software for: 2+ years

### "System is Easy, Support Need Improvement"

February 17, 2024

4.0

It's easy to use for multiple types of survey deployment. It could better is displaying survey statistics for simply reports

Pros

Easy to use. Easy to set up surveys. Easy to deploy.

Cons

Customer Support, particularly since they changed the structure of the plans. The customer support agents are unable to support legacy plans and its frustrating

Review Source

AJ

Ahamed J.  
Business Development Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Experience"

February 20, 2024

5.0

Pros

Ease of use and setup. Ideal for both SME and Enterprises.

Cons

Some of hte old-fashioned features are not available anymore.

Review Source

Ganapathi N.  
Product developer  
Consumer Electronics  
Used the software for: 6-12 months

### "Best survey site"

March 2, 2023

4.0

Pros

The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product

Cons

The customer support is poor . occasionally the survey doesn't submit

Review Source

RI

Ricardo I.  
OWNER CEO  
Consumer Goods  
Used the software for: I used a free trial

### "GOOD APP TO WORK WITH"

December 8, 2023

4.0

Pros

I like its easy of use. It is not that different from other apps but I like using it.

Cons

A bit confusing with some features but I like using it.

Review Source

NS

Nazim S.  
director  
Real Estate  
Used the software for: I used a free trial

### "bye survwymonkey, hello survey sparrow"

July 9, 2021

5.0

I recommend it to everyone

Pros

surveymonkey was tough. The sparrow is simply wonderful. just that is enough. because it's very important.

Cons

There isn't a feature I don't like. I think it's easy and fast. I post a lot of survey. almost every week

Reason for choosing SurveySparrow

very easy and user friendly.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

because hardest

Review Source

Tejumade O.  
Corporate Services  
Human Resources  
Used the software for: 1-2 years

### "My Review on SurveySparrow"

August 9, 2019

4.0

Surveysparrow has really helped my organisation to know the hearts of our clients and also helped in facing the right direction of customer service.

Pros

I so much like the embedded survey because it allows me to embed the survey directly into my company's website

Cons

Well, I am satisfied with the current features that are presently in surveysparrow

Review Source

VR

Verified Reviewer  
Student  
Computer Software  
Used the software for: 2+ years

### "Great product "

February 20, 2024

4.0

Pros

Ease of use and easy to setup. It misses key features but the product team continuously releases new features.

Cons

Pricing comes across as a little too costly for SMBs

Review Source

VR

Verified Reviewer  
Software developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Choose your software"

March 7, 2023

5.0

This platform is good for the survey's and can choose the software's by the prediction. The Predictions in the software was soo accurate.

Pros

I have been used this platform for months and it was great. This app allows to trial the softwares for free. The survey tools are good.

Cons

Rough start for the beginners and sometimes software was buggy.

Review Source

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