# Page 4 | SurveySparrow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is SurveySparrow the right Customer Engagement solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168823/SurveySparrow/reviews

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SurveySparrow

4.4 (121)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of SurveySparrow

## Showing most helpful reviews

Showing 76-100 of 121 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Transportation Company  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "A new way to survey!"

March 7, 2019

5.0

This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!

Pros

I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Cons

I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

Review Source

VR

Verified Reviewer  
3D artist  
Animation  
Used the software for: Less than 6 months

### "Make your survey"

March 2, 2023

5.0

It is a great app to choose the softwares based on reviews and the interface of the app is good and user friendly.

Pros

The predictions and the results of survey's are soo accurate and the tools that we use to make the survey are great.

Cons

For beginners the app is a bit difficult to use and need to decrease the pricing.

Review Source

Frances F.  
Senior Program Manager  
Telecommunications  
Used the software for: 1-2 years

### "A tool that makes it easy and effective for you."

December 14, 2019

5.0

Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters. Nowadays it is very important that surveys can be visualized on any device, and surveysparrow fully meets this.

Pros

Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. It saves you a lot of time so you can use it on other things.

Cons

So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Survey Sparrow is the best hands down"

December 29, 2018

5.0

I give SurveySparrow a top rated review! It is my go to tool for sending out surveys to my clients. Even for the very picky clients!

Pros

Survey sparrow has the best user interface for both the user experience and the admin experience. It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature. Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive. And the front end user interface is beautiful too, it can be chat style or full page style. I highly recommend it!

Cons

Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

Review Source

OE

Omar E.  
Customer experience manager  
Retail  
Used the software for: 6-12 months

### "Need to improve reporting and also customer service "

February 21, 2024

3.0

Pros

Easy to use.

Cons

Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue

Review Source

Godfrey C.  
Technical Quality Manager  
Tobacco  
Used the software for: 6-12 months

### "SurveySparrow Review"

July 12, 2021

5.0

The homepage looks beautiful. The questioning process is fantastic and engaging.

Pros

Compared to other tools, the software is relatively inexpensive

Cons

It is tough to deal with drag and drop question boxes. It is harder to customize using survey forms

Review Source

ME

Mohamed E.  
Student  
Computer Software  
Used the software for: 1-2 years

### "My review on SP"

February 16, 2024

4.0

Pros

Overall an amazing platform. Especially the forms feature.

Cons

Export to third party. Non functional for thr most of the time.

Review Source

Carolina F.  
Merchant Success Analyst  
Financial Services  
Used the software for: 6-12 months

### "Good tool to automate your company's survey"

December 24, 2020

4.0

My overall experience with the software is really good. The price is very competitive and works really well.

Pros

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!

Cons

We had some difficulties when sharing the survey with customers and team members in China. Some could only open with VPN.

Review Source

MR

Matías R.  
Data Engineer  
Legal Services  
Used the software for: 1-2 years

### "A good and easy tool for NPS"

February 19, 2024

4.0

Pros

Is an easy tool to implement NPS in for our customers. The implementation was so fluent and easy.

Cons

Really nothing, we used just the NPS and was a success for us.

Review Source

EV

Everly V.  
Managing Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Excellent software and alternative to Typeform!"

December 13, 2019

5.0

Excellent service and fast support!

Pros

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing SurveySparrow

No other software was interactive or functional

Switched from

[Typeform](https://www.capterra.com/p/137289/Typeform/)

The software didn’t work with Facebook advertising causing my clients’ client to miss valuable leads

Review Source

MH

Mike H.  
Head of marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great after sales service"

March 4, 2024

5.0

Pros

Great after sales service. Think about the long term.

Cons

Nothing to say. Thanks for the good after sales service

Review Source

FR

Finn R.  
Accountant  
Accounting  
Used the software for: 6-12 months

### "Good software for feedback compilation"

November 14, 2020

4.0

Pros

Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Cons

Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

Review Source

Tanner H.  
Founder  
  
Used the software for: Less than 6 months

### "Super simple, fun, unique and interactive surveys"

December 13, 2017

5.0

Pros

It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.

Cons

Review Source

LD

Louise D.  
Managing Director  
Management Consulting  
Used the software for: Less than 6 months

### "SurveySparrow..potentially the only solution you need"

December 19, 2019

4.0

Overall SurveySparrow is already good with the potential to be amazing.

Pros

Easy to use Demo's Templates Image Bank

Cons

Inability to move through the visual view of the survey without going from start to finish to see edits Renaming is only available on the Enterprise subscription Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing SurveySparrow

SurveySparrow contains many, but not all of the advantages of Typeform, but is more cost-effective.

Switched from

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Price

Review Source

Alekhya H.  
Clinical investigator  
Hospital & Health Care  
Used the software for: 6-12 months

### "A survey that we can build!!"

February 23, 2023

4.0

It helped for collecting data for my research purpose . But they can't handle heavy load

Pros

The user interface for building the survey are soo good, it helps very much in obtaining data for research. Their intuitive tools differ from other competitors

Cons

The survey building tool is good ,but it has some bugs and need developers assistance. Some features are paid.

Review Source

CG

Chaitanya G.  
Associate software test engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Get your review"

February 27, 2023

4.0

It is a great platform to choose the softwares and this survey app gives the accurate results.

Pros

I like the tools and the customization options. The analytics and surveys are soo accurate.

Cons

In the beginning it's a bit hard to use and confusing. The prices are high.

Review Source

Rg E.  
Founder  
  
Used the software for: Less than 6 months

### "This is survey in TypeForm format"

February 7, 2018

5.0

Ease of getting customer feedback

Pros

It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

Cons

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

Review Source

Shannon R.  
Blogger  
Marketing and Advertising  
Used the software for: 1-2 years

### "Mobile Friendly and Interactive Survey Tool"

November 29, 2018

5.0

Love it. I get better participation than with traditional survey tools.

Pros

Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.

Cons

Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.

Review Source

SK

Suyeon K.  
Lead  
E-Learning  
Used the software for: 1-2 years

### "SurveySparrow Review"

February 16, 2024

4.0

Pros

Intuitive and easy to connect with our own database

Cons

If you correct Korean, there is always an error missing one letter

Review Source

TE

Tim E.  
CFO COO  
Information Technology and Services  
Used the software for: 2+ years

### "Whitelable customer"

April 3, 2024

5.0

Pros

Whitelabelling capabilities Flexibility for suitable commercial model, when we began the journey

Cons

SSO integration not always straightforward Invoicing process and flags in tool could be optimized

Review Source

PM

Pranay M.  
Senior Technical Recruiter  
Information Technology and Services  
Used the software for: 6-12 months

### "Natural, fantastic and Very simple tool to Setup survey."

May 30, 2018

5.0

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Pros

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Cons

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Review Source

Kimberly C.  
Writer/Editor  
Management Consulting  
Used the software for: 2+ years

### "More than just a survey tool"

September 28, 2020

5.0

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Pros

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Cons

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Review Source

Brandi C.  
People Success Manager  
Computer Software  
Used the software for: Less than 6 months

### "Unbelievable customer service! So happy! "

April 27, 2018

5.0

Pros

The software itself is great because there's a really nice, conversational flow to things. I like how I can customize follow up questions, download results, easily upload contacts, etc. But what I LOVE about it is the accessibility to customer service. I found SurveySparrow after becoming completely frustrated with the inaccessibility of customer service at SurveyMonkey. With SurveyMonkey, I had emailed back and forth about a glitch for days, begging to just speak to someone on the phone (the glitch had to do with a problem when I was trying to upgrade to a paid account, but apparently you have to have a paid account to speak to someone on the phone).

Review Source

AT

Andrew T.  
video editor  
Broadcast Media  
Used the software for: 6-12 months

### "Easy to use and good features"

June 7, 2019

4.0

Pros

It's so easy to use was pretty user friendly. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It can be chat style or full page so it's nice to have layout options as well.

Cons

Sometimes the fonts could be a bit bolder for clarity and ease to read.

Review Source

Hugo S.  
Senior Developer  
Computer Software  
Used the software for: Less than 6 months

### "This is a great software, smooth and easy to use, I am very happy with it."

December 19, 2017

5.0

Pros

1\. Extremely easy to use 2. Very customizable 3. Support service is extraordinary, they answered my questions in less than 2 min. 4. Price is fair 5.

Cons

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Review Source

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