# Page 5 | SurveySparrow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is SurveySparrow the right Customer Engagement solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168823/SurveySparrow/reviews

---

SurveySparrow

4.4 (121)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of SurveySparrow

## Showing most helpful reviews

Showing 101-121 of 121 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Customer Service Representative  
Financial Services  
Used the software for: 6-12 months

### "Easy and fun to use."

April 24, 2018

5.0

Overall it's quite useful and easy.

Pros

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Cons

In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.

Review Source

JD

Jessica D.  
founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good Software Crappy Customer Service"

March 11, 2021

4.0

Software is great but everything else makes me want to drop them like a bad habit.

Pros

Ease of use. I very much prefer this over the monkey.

Cons

Customer service is an absolute joke. 24/7 support is a myth and the chat team is just bots. Asked a simple question. Bot sends me articles and asked if it helped. Replied no, and the bot says the team typically answers in a few min... an hour later still waiting.

Review Source

AU

Artur U.  
Student  
E-Learning  
Used the software for: Less than 6 months

### "Survey for Customer Experience (Bachelorthesis)"

February 27, 2024

5.0

Pros

Very easy to use. It was perfect for me to use this for my Bachelorthesis. The Support ist nice to. From me a 10 of 10! Everytime again!

Cons

Little bit to expensive, maybe discount for students

Review Source

EP

Eric P.  
Owner  
Management Consulting  
Used the software for: 1-2 years

### "Overall great survey platform"

May 3, 2019

5.0

Small team that works hard to provide a great product that is solid . Good overall value for $

Pros

Comprehensive features and options without being overwhelmed . Value for the cost. Great support from the team

Cons

When purchased in 2018 they User Interface needed to be improved and the team has listened and made great strides in that area . other than that no issues.

Review Source

VR

Verified Reviewer  
Owner  
Executive Office  
Used the software for: Less than 6 months

### "Good Surveys- Customer Service Lacking"

October 12, 2020

4.0

Good technical- but lacking on the ‘soft skills’ in customer service.

Pros

The surveys are fairly easy to set up. You are given different reporting options (written/ 0-10 opinion/etc)

Cons

The customer service is not very good. When you do get someone on line to help you- they tend to answer a question, and then you go back into ‘the cue’. Customer Service is not available on weekends- even though the response is ‘we will be with you in a few minutes’. I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no Customer Service on the weekend. AT LEAST- let the customer know not to wait- to send the question in, and you will get back with them 1st thing on Monday. I have had an agent help me with a Zoom call- which was very helpful.

Review Source

JC

Juliane C.  
Consultant  
Insurance  
Used the software for: 6-12 months

### "A survey that feels like a conversation"

February 8, 2019

5.0

SurveySparrow has shed a new light onto survey dynamics in a positive manner for me.

Pros

It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

Cons

The only dislike I can think of is that some of the language used in the default questions aren't worded the best.

Review Source

Cristina G.  
Asistente de Producción de Contenidos  
  
Used the software for: Less than 6 months

### "It completely changed the way we see and use survey tools. I love it!"

June 19, 2018

5.0

Pros

The fact that it provides a conversational flow is different and refreshing. Besides, its price is amazingly affordable and the costumer service is extremely efficient. So much better than SurveyMonkey!

Cons

It has limited feautures, I would love to see more options to customize my survey in a future, like in survey templates.

Review Source

KK

Katie K.  
Student  
Education Management  
Used the software for: Less than 6 months

### "Great site!"

November 24, 2021

5.0

Pros

I used this site to collect data for a research paper I wrote and loved it. I appreciate how easy it was to customize the data collection options as my data collection wasn’t something very easy document. I tried multiple websites before finding this one and none of them had the flexibility this one offered.

Cons

I don’t have much to say that’s bad about the software! I only used it one time but it was perfect for what I needed.

Review Source

PV

Parisa V.  
Founder & Designer/Developer  
Internet  
Used the software for: Less than 6 months

### "Delightful "

December 12, 2017

5.0

Pros

I was considering Typeform but love the conversational style of Survey Sparrow. This is a beautifully designed and intuitive app that's sure to delight your audience. I'm very pleased with it.

Cons

I wish we could do more with regards to branding, but I believe that's coming soon so it's not a big deal at all to me.

Review Source

SB

Seshu B.  
Photographer  
Photography  
Used the software for: Less than 6 months

### "SurveySparrow review"

February 7, 2018

5.0

I am able to connect with my audience and understand their needs and desires right away. Love the conversational aspect of this tool. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.

Pros

SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

Review Source

Alex C.  
Master Coach  
  
Used the software for: Less than 6 months

### "Absolutely the most friendly survey tool ever!"

February 7, 2018

5.0

Pros

SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools.

Cons

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Review Source

MG

Miriam G.  
MD  
Management Consulting  
Used the software for: Less than 6 months

### "Lovely tool to replace boring survey forms with chat-like interaction"

February 7, 2018

5.0

Fast set up, easy to use surveys and fun interaction for clients. I like the simplicity of the tool.

Pros

Super easy to set up - first product I've ever used within 5min of buying. I used to use online pdf forms to seek feedback from customers and workshop participants. SurveySparrow is so much easier to set up, collect feedback, analyse it, and much for fun for the people filling it in! I've noticed an uptake in the number of people giving feedback, especially on the qualitative side.

Cons

Still need to be able to amend some of the wording, e.g. end-of-message. Not a big deal but would be nice.

Review Source

CB

Cassandra B.  
Program Evaluator  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "User Friendly Tool"

January 9, 2020

4.0

Pros

It's up there with other top names in surveying. Definitely user friendly and easy to learn.

Cons

Follow up, promotional emails can be a bit much, maybe it's just me and there's a way to adjust the number of emails I receive.

Review Source

AT

Alana T.  
Founder  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Doesn't have all the features as equally-priced competitors"

September 25, 2020

2.0

Pros

I really wanted to like this system, because from initial look it has a lot of basic tools found in other - much more expensive - professional survey products.

Cons

After trying to use the survey system to do product concept testing, I ran into several challenges which caused me to switch to SurveyMonkey. These were: 1) Lack of page randomization 2) Difficulty resizing images embedded 3) Limitations of the survey look & feel 4) Lack of bells and whistles, like: accessibility for screen readers, ratings on the quality of your questions

Review Source

JRS

Jose Ramon S.  
CEO  
  
Used the software for: Less than 6 months

### "Easy to use and nice way to reach to your customers"

February 8, 2018

5.0

Pros

It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot. I am loving this!!

Cons

It still has some lack of customization but they are working on it. I would like to change colors and some other designs. They will also have to improve the logic function of the questions/answer

Review Source

VR

Verified Reviewer  
Intern  
  
Used the software for: Less than 6 months

### "Good product to know the reviews"

February 8, 2018

4.0

Pros

Easy UI and it is one among the few softwares which has that. But having said that the need for coming again and again is less

Review Source

RR

Rohit R.  
Product Support Engineer  
Electrical/Electronic Manufacturing  
Used the software for:

### "null"

October 22, 2018

3.0

Review Source

NG

Nicolet G.  
Photographer & Course creator  
  
Used the software for: Less than 6 months

### "SurveySparrow makes surveys fun!"

January 17, 2018

5.0

Pros

I love the chat like the way of creating and answering the survey. It gives it a personal feeling. It was very easy to set up my first client satisfaction form without even checking the documentation.

Cons

I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon. I can work with it in the meantime.

Review Source

JP

Jig P.  
Franchise Owner  
  
Used the software for: Less than 6 months

### "Phenomenal experience with the product and world-class service! Super excited about the future."

February 8, 2018

5.0

Pros

Survey Sparrow is visually appealing, easy to create, and can be customized to sets of questions for data gathering. Analytics that are provided are quite helpful and as more features are added from their roadmap, it'll be an incredible product. I'll also look forward to them adding additional products from this concept.

Review Source

DM

Dorothy M.  
Sales manager  
Real Estate  
Used the software for: I used a free trial

### "Great option"

December 18, 2019

3.0

We are using this for Customer Experience surveys

Pros

Alternative to many of the more popular survey sights, nice look for customers

Cons

A little clunky to use and understand at first

Reason for choosing SurveySparrow

Aesthetics

Review Source

CS

Chris S.  
Chief Operating Officer  
  
Used the software for: Less than 6 months

### "Promising survey software with interesting approach to collecting data"

February 7, 2018

4.0

Pros

The conversational interface for collecting survey data is a more engaging format. Having multiple options to share a survey (link, website embed, etc) is also a huge plus.

Cons

The reporting and analyzing survey data has a ways to go. If you need more fine grain tools for collecting survey data and analyzing it, this might not be for you.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.