Vitech Corporation

GENESYS


4 / 5
2 reviews


Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

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About GENESYS

Collaborative enterprise ready solution that delivers context driven modeling for system engineering problems.


GENESYS Features

  • Application Portfolio Management
  • Architecture Governance
  • Capability Mapping
  • Diagramming
  • Idea Management
  • Modeling & Simulation
  • Project Management
  • Risk Assessment
  • Transformation Roadmapping
  • Version Control

GENESYS Reviews Recently Reviewed!


Excellent comprehensive MBSE Tool, with good Risk Management Integration - needs cloud support

Apr 20, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like its predecessor from Vitech, CORE, the Genesys package offers solid end-to-end model-based systems engineering capability, which goes beyond just requirements and risk management capabilities in spreadsheets. The ability to generate DoDAF products and viewpoints is very helpful, and the documentation from Vitech does an excellent job of supporting these tasks.

The integration of enterprise-wide MBSE is also facilitated well through Genesys, although some level of MBSE familiarity and some pockets of expertise are requisite to extract the best out of it.

The stability of imports and exports from artifacts is also another plus.

Cons: The biggest 'con' about the software is that it is still single-terminal and doesn't facilitate concurrent engineering over a cloud architecture, which is present in other offerings (specifically Innoslate which operates in the same market space). While the stability, robustness, and consistency of Genesys is often better than those offerings, for larger projects I would choose the flexibility and concurrency of Innoslate over Genesys.

Cost is also good, but not amazing.

Overall: Being able to produce consistent looking SysML diagrams and interface with requirements and risk management tools is excellent.

It Has Potential

Dec 07, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: We switched from hard phones to Genesys desktop smartphone and I will say the transition wasn't easy. Understanding the nuances of a desktop phone software was a little challenging and even still it takes patience and a little training. I will say from a daily user perspective that transfering and conferencing calls are much easier on this platform than any other that I have come across. For leadership, it also gives them an opportunity to speak with a rep via the whisper feature if they are new or need help. This whisper will be heard by the representative but not by the customer. This makes for great coaching and issue de-escalations

Cons: The only issue I come across is dialing out to customers can be tricky. Sometimes you have to put a 1, 9 then 1, or nothing at all in front of a number to dial out which can be time consuming for customer service reps.

Overall: Genesys gives companies an opportunity to have a flexible softphone and to cut the need for hard phones, which can ultimately cut down that particular expenditure.