Demandforce

Demandforce


3.5 / 5
29 reviews

Who Uses This Software?

From doctors to auto shop owners, the Demandforce software is for small business owners in the dental, medical, spa, and salon, automotive and veterinary industries.


Average Ratings

29 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Demandforce
  • www.demandforce.com
  • Founded 2003
  • United States

About Demandforce

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time.


Demandforce Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Demandforce Reviews Recently Reviewed!


No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Jul 26, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons: So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Capterra loader

My friend and business owner could not be happier!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons: Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Demand Force

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy!

Cons: keeping connected is important but they are great at letting you know if there are any problems with this

Overall: We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with!

Great CRM software !

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to access via mobile device. I can find all of my customers and their service history easily.

This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.

Cons: It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.

Overall: Able to automate customer emails and get customer reviews.

Dentist

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is simple to use. It has the latest and up to date technology. It can

be personalized by me. If I need help, I can contact my account success Manger and she teaches me how to resolve my issue.

Cons: My only issue is that their headquarters is in California. I am from the east coast. If I have a concern, I have to wait till 8am their time and 11am my time.

Overall: Love the Customer Success Manger support.

Fairly easy to use, lot's of features for campaigns to survey or inform your clients.

Jan 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I really enjoy the surveys they automatically send out to our clients. It lets me know real time what clients think of the practice.

Cons: Seems to be overpriced for how much competition there is with companies like this. I also don't like how many reviews we have from clients on their website, that don't make it to Google.

Overall: Real time surveys from clients, appointment confirmations, and post card reminders.

Capterra loader

EASY hands free way to keep track of your business and customer

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent.

Cons: ability to toggle privacy of your important data depending on the user.

Overall: Wonderful, simple way to bring you and your business together.

Capterra loader

Great entry level program for generating customer interface

Apr 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons: Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Overall: Good program for shops not currently using one, but suffers compared to others in their category.

Great software for growing a business!

Jul 19, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call.

Cons: In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price.

Overall: Less work for the receptionists!!

Started out great and lost value as we were using the program

Apr 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.

Cons: They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

Great product

Mar 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pros: You can market to your client base easily. Reviews.

Cons: Cons: I'm not so sure Demandforce is keeping up with competitors products.

Demand Force has help us retain and attract new patients. We love our rep, Rebecca!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is simple and easy to use and edit. Also love the open communication with our rep, and the ability to segment patient communications.

Cons: We'd love to have patient payment portal options and appointment save the date possibilities. We are looking forward to those features.

Veterinary practice--horrible customer service

Nov 23, 2018
1/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: ease of use, collecting reviews and posting online, emails for reminders, set-up seemed easy enough other than the multiple phone calls that were required for an hour a a time.

Cons: Customer service was horrible! After six months of use, we realized our clients were not receiving text reminders. A substantial amount of income was lost. When I spoke with customer service they informed me they don't send out text for veterinary practice reminders. They refused to allow us out of our contract and became very rude. I was referred to upper management for was by far worse with customer service than the regular CSR. We immediately changed companies due to the loss of income. We were informed in the beginning of our contract that we would not lose our reviews. Our reviews are no longer visible anywhere online,

Great for client interaction

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that we can reply to client texts or messages and review feedback easily.

Cons: The dashboard is a little bit cluttered but otherwise fairly easy to use.

Vendor Response

by Demandforce on January 02, 2019

Thank you Aurora for the wonderful review. We are happy that you are enjoying Demandforce.

Used software for about a year

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It will automatically mark appointments confirmed in our software. Solicits reviews to facebook and google.

Cons: I would like the appointment requests to be for a more specific timeframe, and be able to give clients alternate choices.

Not user friendly, hard to navigate, no support

Jun 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: I'm not too crazy about any part of this software. It has declined over the time span that we've worked with it--and the customer service has gotten worse. Word is that they were bought by a company that specializes in retail and not healthcare, so that wasn't good for us.

Cons: DemandForce is hard to navigate, is not user friendly, and is not customizable. In order to be a customer/patient management and communication system, it has to be customizable and flexible and it is not. There are many other options out there that provide the customization and flexibility businesses need and want.

Vendor Response

by Demandforce on July 09, 2018

Thank you for your review. We pride ourselves on our customer service, so I am sorry to hear that you did not have an excellent experience. If you can provide additional information about your business we will be sure to follow up on your concerns.

Neat system but doesn't live up to it's hype

Dec 07, 2017
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It was an easy system to use and it had a lot of great reports to gather information on your customers.

Cons: It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time.

No Fexibility

Jan 28, 2019
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: They did in fact send out texts for patient reminders on a reliable basis.

Cons: It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company.

Overall: I would say we are creating more problems rather than alleviating any.

Great way to keep in contact with customers.

Jul 06, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how this program keeps in contact with clients. You can customize how it contacts customers and sit back and it will do the work for you. Makes it simple and effortless.

Cons: I wish I could get a report sent to me monthly of the emails that are returned as undelivered. I can download a list but as far as I can tell I can just download one list of all time but would help tremendously if it could happen monthly.

Overall: Easy to communicate effortlessly with clients.

I hated this software

Nov 08, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I liked that I could communicate with patients if I needed to via text, email, or phone. I was somewhat useful only when patients actually interact with the DemandForce messages

Cons: I feel this software was overpriced, and the voice used in the phone messages was too robotic and clunky

Overall: I didn't get any benefit from this software

I thought the software was intuitive and easy to use.

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software does a great job of sending appointment reminders, and soliciting reviews and feedback from customers.

Cons: There is really not a whole lot of bad things I can say about the software except that it was pretty expensive.

Capterra loader

Poor service

Sep 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Service to sign up was great then all down hill from there

Cons: There response to a problem is not there. They blow you off and do not step up and solve issues with there system

Didn't live up to expectations

Sep 29, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I liked the fact that our patients could interact with us using the software. The surveys that were sent to our patients were very useful and gave us great feedback quickly.

Cons: I felt over time it became a nuisance to our patients. I also felt with all the competitive companies they were overpriced.

No where near as good as they promised

Feb 27, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I like the idea of this software and what they told me it was going to do and how everything was going to be so customize-able.

Cons: Things were constantly not working as promised and when customer service was asked about customizing certain parts for our patients we were told they were working towards that as a goal but had not been able to make it happen as of yet. We dropped them and went to Solution Reach.

We used this for a few months and saw absolutely no benefit. It did not increase business.

Jun 05, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It was relatively easy to use without training. The account managers were prompt in teaching the software and answering questions.

Cons: Many of our customers found this service to be annoying. It way communication overload. People are hesitant to give their information out already and we received many angry calls due to using this.

Capterra loader

They Only Care About Your Money

May 01, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I cannot say that there is much that I like about this at all, except when you sign up they are excited to have you, and some of they staff really do care but in my opinion that is about it

Cons: This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away

Overall: Absolutely nothing except being over charged

It's just ok.

Apr 30, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: It was overall easy to use. Offered a lot of features that could possibly help drive business, if it worked.

Cons: The customer service at Demandforce is terrible. They were never available for help with any questions we had.

Built with marketing in mind, but doesn't deliver

Nov 14, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It's a relatively inexpensive, no-contract option available in the Veterinary market. The idea of one-click campaigns is easy to implement.

Cons: The emails don't allow you to test links, only design. All the reviews are funneled through the DemandForce platform, when they would be more useful on Google, Facebook, Yelp, etc.

Jan 26, 2017
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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