--- title: "Demandforce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Demandforce Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/221823/Demandforce/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Demandforce Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Demandforce ## What is Demandforce? Demandforce is the all-in-one practice growth solution made to attract new patients and keep them coming back with tools like automated appointment reminders, automated recall, two-way texting, targeted email campaigns, and more. With Demandforce, you get fully-integrated, HIPAA-compliant features. Boost office efficiency, patient acquisition, and retention in one simple-to-use, centralized dashboard. Demandforce solutions are made to help your business attract, retain, and grow! ## What is Demandforce used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 68 user reviews Reviews sentiment Positive 63% Neutral 15% Negative 22% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Demandforce?[Manage this product listing](https://www.g2.com/products/demandforce/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Demandforce 3.7 (68) VS. [4.6 (510)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (68) Ease Of Use 4.5 (304) Value For Money 3.3 (55) Value For Money 4.4 (299) Customer Service 3.6 (58) Customer Service 4.7 (303) ## Demandforce alternatives [4.6 (217)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Adit](https://www.capterra.com/p/208534/Adit/) [4.7 (304)](https://www.capterra.com/p/208534/Adit/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208534/Adit/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [View all alternatives](https://www.capterra.com/p/221823/Demandforce/alternatives/) ## FAQs about Demandforce Overview ### What problems does Demandforce solve? Demandforce solves missed appointments, time-consuming confirmation calls, and disconnected patient communication by automating online booking, calendar-synced confirmations, and text or email reminders. Dental, medical, veterinary, and service-business reception teams benefit from tracking appointment requests, handling reschedules, reducing daily administrative work, and prompting returning customers to book overdue visits. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Demandforce? Demandforce is most used by business owners, practice managers, and office managers who oversee customer communications, appointment volume, and day-to-day operations. Marketing teams manage outreach and reputation efforts, while receptionists, scheduling coordinators, and patient care staff handle reminders, confirmations, and follow-up messages to reduce missed appointments. Answer based on 68 reviews Overview ### What company size and industries is Demandforce built for? Demandforce is made for small medical practices, salons and spas, and veterinary clinics, with 96% of reviewers from small businesses. Its reviewer base is concentrated in Medical Practice at 20%, followed by Health, Wellness and Fitness and Veterinary, each at 16%. Midsize and enterprise organizations each represent 2%. Answer based on 68 reviews Features and Usability ### What are the key features of Demandforce? Demandforce includes core appointment management tools such as online booking, appointment scheduling, calendar management, and automated SMS and email appointment reminders. Its core communication features include two-way messaging for real-time client responses, campaign management for patient outreach, and review generation with surveys and feedback collection. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Demandforce integrate with? Demandforce connects natively to over 40 integrations, including AdvancedEHR, DrChrono, Compulink, Covetrus Avimark, Covetrus Impromed, Covetrus Pulse, DaySmart Appointments, and ChiroTouch. Its catalog also includes practice and scheduling platforms such as AltaPoint, Auto Shop Writer, AutoFluent, and Book4Time. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Demandforce? Demandforce offers live online training, webinars, and documentation to support team onboarding. Reviewers report that office staff can learn core features with little formal training, and account managers help answer questions. Teams with complex EHR or network integrations may need more setup time and follow-up support. Answer based on 15 reviews Getting Started and Support ### What customer support options does Demandforce offer, and how do users rate the experience? Demandforce offers email/help desk, FAQ/forum, phone support, and chat. Users often describe staff as friendly, accessible, and quick to troubleshoot, with some valuing account manager guidance. However, others report unresolved technical problems, inconsistent availability, lengthy troubleshooting, and frustration with cancellation, billing, or escalation handling. Answer based on 27 reviews Features and Usability ### How well does Demandforce handle appointment management? Demandforce simplifies appointment confirmations and reminders for busy practices, reducing receptionist follow-up and keeping patients informed. Dental and medical teams value software integrations, texting, and request tracking. However, some businesses report scheduling glitches, incorrect reminder times, limited schedule controls, and appointment requests that require manual follow-up. Answer based on 24 reviews Features and Usability ### Is Demandforce easy to use for daily patient communication? Demandforce provides an approachable way to manage customer messaging, reminders, and campaigns, especially for staff needing simple daily tools. Many practice teams find the dashboard and mobile access easy to learn, while others describe navigation as cluttered and want more customization, clearer onboarding, and advanced features. Answer based on 21 reviews ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Demandforce supports **SMS Messaging** and **Multi-Channel Communication**, giving businesses a way to reach customers through text and manage outreach across more than one communication channel. However, it does not include **Chat/Messaging**. Instead, it offers **Alerts/Notifications** (**33%**), which can still help teams stay in touch with customers and send timely updates, helping businesses respond faster and keep communication organized. SMS Messaging 3.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Send messages via SMS Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alerts/Notifications 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Social Media Integration 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Online Booking 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Template Management 3.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Demandforce 44 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Send messages, notifications, or documents to an entire customer base at the same time Track and manage schedules and meetings via an integrated calendar Reminders sent via phone voice recordings Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Designed for medical spas Serves Optometrists Compliant with HIPAA, which sets standards for sensitive patient data protection Communicate using messages within the system Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Book meetings and appointments through a website or digital platform Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Adjust communications based on previous interactions or personal preferences Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Manage the rescheduling of appointments Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Share internal and external reviews on social media platforms Plan availability and assign specific time slots for tasks and resources Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Send, receive, and respond to messages Get Advice We can help you find the software with the features you need. Features 3.6 (68) 3.6 Based on 68 reviews ## Pricing Value for money 3.3 (55) ### Starting price Free trial available Value for money 3.3 (55) 3.3 Based on 55 reviews ## Integrations [ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ DrChrono by EverHealth](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (58) 3.6 Based on 58 reviews ## User reviews Overall rating 3.7 Based on 68 reviews Filter by rating Counts reflect reviews available in this feed. 5(27) 4(16) 3(10) 2(7) 1(8) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: 1-3 years ### "A frustration you don’t want to take on. " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 20, 2025 The reason I canceled my service is that my experiences have been consistently frustrating and time consuming. I just don’t have the time or energy to keep slogging away at ridiculous issues and be charged $300 a month Canadian. Warning: Trying to cancel is also time consuming. They just ignore you unless you contact the correct person at the company who will try to talk you out of it. I called and canceled on the phone and was told I had to give them a months notice. Not true -15 days. Also beware of you are on a contract with them - don’t do it! Pros The reputation management appealed to me as a Public Relations professional. The reviews built a lot of credibility for my services. The demand force staff were always friendly and polite and willing to help. Cons Too many errors and inconvenience I had to pay for. Example one: I received an error message every time I tried to work on my files from my home office. When I called IT they couldn’t help me. Even after a password change I couldn’t access my accounts from my home office. This led to unproductive calls to the company. The problem was never addressed. It was the same issue each time I logged in from the comfort of my home office. Example two: I was unable to change my password to get into my account. The IT people gave me a temporary passcode until they could fix the issue. I wasn’t even able to get into my account using that password several weeks later which exposed my data to a security leak. They called and said the issue was resolved. When I tried to get into my account wth the IT passcode I couldn’t. The company never offered me a reimbursement either. I will not recommend them to anyone I know and I am part of a large network and soon to inform that network of how dissatisfied I am. luck with entering a new passcode. The IT password was kept as is until they could figure out what was wrong. I was unable to access my account after IT left me a message saying it was fixed because that password didn’t work. I gave up. OW Owner Owner Used the software for: Less than 1 year ### "Neat system but doesn't live up to it's hype" 3.0 December 8, 2017 Pros It was an easy system to use and it had a lot of great reports to gather information on your customers. Cons It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time. OW Owner Owner Used the software for: 3-5 years ### "Great Staff, Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2024 I'm very happy to have the ability to communicate with our guests. Demandforce has made that possible. The support has been excellent. I recently reached out to our account manager Paloma, she went above and beyond to help me create a stellar campaign. That exceeded my expectation and made my overall experience elevated. Pros This is an all encompassing platform of which client communication is at the center. This has given our business the ability to sent email campaigns, appointment reminders, and various other notices. Everything you need for reputation management. The customer service is excellent, everyone is so helpful and friendly. We have relied on Demandforce to help us market our business for nearly 15 years. It's been a very rewarding relationship. have a more professional Cons I wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better. Also, like with anything, there appear to be glitches from time to time. Client will call and say they didn't get a reminder or they get the wrong time for their appointment. Brook W. Practice Manager Used the software for: 3-5 years ### "CCAH DemandForce " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2025 Horrible. There is nothing about this company or platform that I would recommend to anyone. Pros Nothing at all, There is not one single feature that is useful Cons The customer support, the platform, how much extra data entry is required using this product. OM Office Manager Office Manager Used the software for: 1-3 years ### "Started out great and lost value as we were using the program" 4.0 April 10, 2018 Pros Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well. Cons They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field. Zoe L. Veterinary Assistant and Office Manager Used the software for: 3-5 years ### "Poor quality, very basic reminder system" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 8, 2024 This software is outdated and there are much more efficient options I would recommend for veterinary clinics. Pros Automated appointment and wellness reminders created less work for staff Cons There wasn't a way to block off appointment times so clients would frequently request appointments during lunch hours or surgery blocks. It also had tons of bugs and would constantly unsync with our practice software. MD MD MD Used the software for: 1-3 years ### "No Fexibility" 2.0 January 29, 2019 I would say we are creating more problems rather than alleviating any. Pros They did in fact send out texts for patient reminders on a reliable basis. Cons It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company. MM Marketing Manager Marketing Manager Used the software for: Less than 1 year ### "Not user friendly, hard to navigate, no support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 27, 2018 Pros I'm not too crazy about any part of this software. It has declined over the time span that we've worked with it--and the customer service has gotten worse. Word is that they were bought by a company that specializes in retail and not healthcare, so that wasn't good for us. Cons DemandForce is hard to navigate, is not user friendly, and is not customizable. In order to be a customer/patient management and communication system, it has to be customizable and flexible and it is not. There are many other options out there that provide the customization and flexibility businesses need and want. SS Shift supervisor vet tech Shift supervisor vet tech Used the software for: 1-3 years ### "Avoid demand force! " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 15, 2020 Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months. Pros I liked the ease of use and the confirmations for appointments. It also is a great reputation builder. Cons Can’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc. OW Owner Owner Used the software for: Less than 1 year ### "Poor service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2018 Pros Service to sign up was great then all down hill from there Cons There response to a problem is not there. They blow you off and do not step up and solve issues with there system [View all Reviews](https://www.capterra.com/p/221823/Demandforce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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