Demandforce

Demandforce

3.5 / 5 16 reviews

Who Uses This Software?

From doctors to auto shop owners, the Demandforce software is for small business owners in the dental, medical, spa, and salon, automotive and veterinary industries.


Average Ratings

16 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Demandforce
  • www.demandforce.com
  • Founded 2003
  • United States

About Demandforce

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time.


Demandforce Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Batch Communications
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Demandforce Reviews Recently Reviewed!


We used this for a few months and saw absolutely no benefit. It did not increase business.

Jun 05, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It was relatively easy to use without training. The account managers were prompt in teaching the software and answering questions.

Cons: Many of our customers found this service to be annoying. It way communication overload. People are hesitant to give their information out already and we received many angry calls due to using this.

Demand Force has help us retain and attract new patients. We love our rep, Rebecca!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is simple and easy to use and edit. Also love the open communication with our rep, and the ability to segment patient communications.

Cons: We'd love to have patient payment portal options and appointment save the date possibilities. We are looking forward to those features.

Capterra-loader

They Only Care About Your Money

May 01, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I cannot say that there is much that I like about this at all, except when you sign up they are excited to have you, and some of they staff really do care but in my opinion that is about it

Cons: This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away

Overall: Absolutely nothing except being over charged

Dentist

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is simple to use. It has the latest and up to date technology. It can
be personalized by me. If I need help, I can contact my account success Manger and she teaches me how to resolve my issue.

Cons: My only issue is that their headquarters is in California. I am from the east coast. If I have a concern, I have to wait till 8am their time and 11am my time.

Overall: Love the Customer Success Manger support.

It's just ok.

Apr 30, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It was overall easy to use. Offered a lot of features that could possibly help drive business, if it worked.

Cons: The customer service at Demandforce is terrible. They were never available for help with any questions we had.

I thought the software was intuitive and easy to use.

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software does a great job of sending appointment reminders, and soliciting reviews and feedback from customers.

Cons: There is really not a whole lot of bad things I can say about the software except that it was pretty expensive.

Started out great and lost value as we were using the program

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.

Cons: They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

Used software for about a year

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It will automatically mark appointments confirmed in our software. Solicits reviews to facebook and google.

Cons: I would like the appointment requests to be for a more specific timeframe, and be able to give clients alternate choices.

Capterra-loader

Great entry level program for generating customer interface

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons: Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Overall: Good program for shops not currently using one, but suffers compared to others in their category.

No where near as good as they promised

Feb 27, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the idea of this software and what they told me it was going to do and how everything was going to be so customize-able.

Cons: Things were constantly not working as promised and when customer service was asked about customizing certain parts for our patients we were told they were working towards that as a goal but had not been able to make it happen as of yet. We dropped them and went to Solution Reach.

Fairly easy to use, lot's of features for campaigns to survey or inform your clients.

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I really enjoy the surveys they automatically send out to our clients. It lets me know real time what clients think of the practice.

Cons: Seems to be overpriced for how much competition there is with companies like this. I also don't like how many reviews we have from clients on their website, that don't make it to Google.

Overall: Real time surveys from clients, appointment confirmations, and post card reminders.

Great CRM software !

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to access via mobile device. I can find all of my customers and their service history easily.
This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.

Cons: It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.

Overall: Able to automate customer emails and get customer reviews.

Neat system but doesn't live up to it's hype

Dec 07, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It was an easy system to use and it had a lot of great reports to gather information on your customers.

Cons: It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time.

Built with marketing in mind, but doesn't deliver

Nov 14, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It's a relatively inexpensive, no-contract option available in the Veterinary market. The idea of one-click campaigns is easy to implement.

Cons: The emails don't allow you to test links, only design. All the reviews are funneled through the DemandForce platform, when they would be more useful on Google, Facebook, Yelp, etc.

I hated this software

Nov 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I liked that I could communicate with patients if I needed to via text, email, or phone. I was somewhat useful only when patients actually interact with the DemandForce messages

Cons: I feel this software was overpriced, and the voice used in the phone messages was too robotic and clunky

Overall: I didn't get any benefit from this software

Jan 26, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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