--- title: "BrightSide Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BrightSide Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/168870/BrightSide/" page_type: "product" language: "en" --- # BrightSide Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BrightSide ## What is BrightSide? BrightSide | Do more. Work less.™ BrightSide is vacation rental and property management software built on direct API integrations with Google Vacation Rentals, Airbnb, Vrbo, Booking.com, Homes & Villas by Marriott Bonvoy, Hopper, and others. No third-party channel manager is required. Every feature is included in the subscription, reservations, rates, housekeeping, maintenance, accounting, guest and owner portals, e-signatures, SMS and email, dynamic pricing, and reporting. There are no add-on fees. BrightSide is family-owned and independent, with 45 years in the industry and weekly updates. Pricing is month-to-month, starting at $160 per month for up to 10 units, with volume pricing as the portfolio grows. ## What is BrightSide used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $160 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BrightSide?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://bookonthebrightside.com&name=BrightSide) ## BrightSide Overview Updated September 2026 AI summary BrightSide is a cloud-based solution for businesses of all sizes managing vacation rentals, hotels, or hospitality properties. It brings together calendar management, reservations, channel management, and guest communications, supporting daily operations from booking to payment processing. Notable for its range of property management features and integrations, BrightSide emphasizes usability, though some reviewers note interface and mobile limitations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BrightSide 4.9 (28) VS. [4.8 (1,619)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $160 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (28) Ease Of Use 4.6 (1,619) Value For Money 5.0 (27) Value For Money 4.6 (1,545) Customer Service 5.0 (28) Customer Service 4.7 (1,587) ## BrightSide alternatives [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168870/BrightSide/alternatives/) ## FAQs about BrightSide Overview ### Which roles and teams benefit most from BrightSide? BrightSide is most used by business owners, executives, and hospitality front-office teams that need to manage reservations, guest communications, and daily operations efficiently. Managers and office administrators rely on it to streamline scheduling, coordinate staff workflows, and maintain organized booking and property information across the business. Answer based on 28 reviews Overview ### What company size and industries is BrightSide built for? BrightSide is built for small businesses in hospitality, with 100% of reviewers from small companies and 82% in hospitality. It is aimed at short-term vacation rental management companies, from about 10 units to 200 or more, with additional use in leisure, travel and tourism at 11%, especially for hospitality property management. Answer based on 28 reviews Features and Usability ### What are the key features of BrightSide? BrightSide offers property management, reservations management, and booking management, along with availability management and room booking. It also includes revenue management, dynamic pricing, rate management, and promotions management. Additional features cover channel management, GDS/OTA integration, reporting and analytics, accounting, payment processing, and maintenance scheduling. Pricing ### How much does it cost and what fees or limitations are included? BrightSide starts at $160 per month for the Monthly Subscription, with a one-time $1,000 setup fee. Pricing scales by units: $16 per unit for the first 25, $12 for units 26 to 50, and $10 after 51. Data conversion costs $1,500 to $3,000, and a free trial is available. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does BrightSide integrate with? BrightSide integrates with over 20 third-party tools and platforms for payments, booking, access, marketing, and operations. Key integrations include Elavon, Vrbo, BluePay, CardConnect, BookingPal, Mailchimp, PriceLabs, RemoteLock, Breezeway, Revinate, StayFi, Turno, VacationRentPayment, NAVIS Suite, Operto, and ResortCleaning. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does BrightSide offer? BrightSide provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online options support guided instruction, webinars offer scheduled learning, documentation serves as written reference material, and videos provide self-paced viewing. Answer based on 1 reviews Getting Started and Support ### What customer support options does BrightSide offer? BrightSide provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as responsive and helpful, often resolving questions quickly and making adjustments when needed, though some mention that custom changes can take time to complete. Answer based on 4 reviews Ease of use ### Is BrightSide easy to use? BrightSide makes day-to-day booking and property management fairly easy for many teams, especially after initial setup. Front desk staff and small rental businesses often find the interface user friendly, but some users mention a learning curve, awkward price adjustments, and limited mobile or field-friendly access. Answer based on 10 reviews ## Features AI summary Based on 3,893 Vacation Rental reviews Capterra reviewers point to these as the top priorities when choosing vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) BrightSide supports all three features that reviewers rate most highly: **Calendar Management**, **Data Synchronization**, and **Reservations Management**. Together, these capabilities help businesses keep availability accurate across channels, maintain up-to-date property and booking data, and manage reservations more efficiently, allowing teams to reduce double bookings and deliver a smoother guest experience. Calendar Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Reservations Management 4.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions For Vacation Rentals 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Designed for vacation rentals BrightSide 73 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.9 (28) 4.9 Based on 28 reviews ## Pricing Value for money 5.0 (27) Free Trial [View pricing plan details](https://www.capterra.com/p/168870/BrightSide/pricing/) All-Inclusive Subscription $160.00 Other,Per Month It includes: - Accounting - Activity Tracking - Airbnb Messaging Integration - Airbnb Reviews Integration - Alerts/Notifications - API - Auto/Manual Check-In/Out - Automated Messaging - Billing & Invoicing - Booking.com Messaging Integration - Calendar Management - Calendar Sync - Channel Analytics - Channel Management - Communication Management - Credit Card Processing - Dashboard - Drag & Drop Photo Management - Direct OTA Integration - Electronic Signature - Email Templates - Employee Management - Expense Tracking - Extend Stay - Google Reviews Integration - Google Vacation Rental Integration - Guest Communications Inbox - Guest History - Guest Portal - Housekeeping Management - Listing Management - Maintenance Management - Mobile Progressive Web App - Multi-Unit Property - Online Booking - Online Payments - OTA Specific Discounts - Owner Direct Deposit via NACHA - Owner Portal - Owner Statements - Property Management - Rate Management - Real Time Analytics - Recurring Charges for Owners - Reporting & Statistics - Reservation Notes - Reservation Quote System - Robust Reporting - Role Based Permissions - Search/Filter - SMS Texting - Specials & Discount Management - Tax Reports - Transaction History - User Permissions - Vrbo Messaging Integration - Vrbo Reviews Integration - Website Integration - Work Order Management Value for money 5.0 (27) 5.0 Based on 27 reviews ## Integrations [ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)[ StayFi](https://www.capterra.com/p/10010072/StayFi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (28) 5.0 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 28 reviews Filter by rating 5(26) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KB Kelly B. Owner Hospitality ### "Fantastic Company and Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2026 Absolutely love this software and the people who created it as well as service us on a day to day need when we have questions. Pros The company is a small family company that gives personal service. I truly love the ease of use for this product and all the new features that have been added over the years. This is a great value for your Airbnb, VRBO and other hotel management businesses. I also love the additional feature of texting with the guests as a form of communication through this software. Cons Unfortunately, they don't have an app for this software which makes working out in the field difficult. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing BrightSide The customer service of this company is exceptional. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2026 We really appreciate you taking the time to share such a detailed review. It’s great to hear that the guest texting and the general ease of use have been so helpful for your business, that’s exactly what we aim for. I also wanted to mention that we do have a solution for working in the field. We use a Progressive Web App (PWA), which functions just like a standard app but doesn't require a download from the App Store. You can simply 'Add to Home Screen' from your mobile browser to get a dedicated icon and a full-screen mobile experience. While not every screen is fully mobile yet, we are working on it daily. We have a step-by-step guide on our website (Knowledge Base) that walks you through the setup. It should make managing things on the go much easier for you. Thanks again for the support and for being a part of the BrightSide community! We value your feedback. AJ Amanda J. Owner Hospitality ### "Highly Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2025 We have enjoyed our time using BrightSide. The team is fast and friendly and the software is easy to use! Pros Easy to work with! Local-personable. Excellent team-easy to use software! Cons Not really much to say here. There are a few features that we are hoping to have, and they are working on implementing if it's possible. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Brightside was highly recommended by others in our area. The other software seemed antiquated and customer service was terrible. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing BrightSide Local and easy to access customer service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 26, 2025 Amanda, thank you for the positive review. Our team has enjoyed working with you and your team for the past couple of years. We are grateful you allow us to be a part of growing your business; and what an amazing business it is! Of course we think our client support team is second to none, so reading your testimonial makes us happy. We are here to help any way we can. We love it when our clients send us feature requests and we are able to make it happen. That keeps us growing and getting better. Keep sending them in and we will continue to add what we can. We are blessed to have great clients, and we appreciate you. GW Gina W. Front Office Hospitality ### "achievable " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 1, 2024 Overall this is a very user friendly and pretty easy to figure out if you just work with the system. Pros It is so easy to use and very user friendly. I think it is easier than some other systems I have used. Cons Sometimes it takes time to come up and little hard at changing numbers in payments screen Switched from [TCS iON Manufacturing ERP](https://www.capterra.com/p/204303/TCS-iON-Manufacturing-ERP/) This one seemed to better priced and also easier to use in all areas . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Paula H. Reservationist Hospitality ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 The ease of this program far outweighs the ease of TCS (no ease at all) Pros It's very user friendly. Easy to use and understand. Cons Sometimes adjusting prices in reservation can be a bit cumbersome. Switched from [TCS](https://www.capterra.com/p/82848/TCS/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 24, 2024 Hi Paula, thank you for providing us with your feedback! We put a lot of thought into how to make our software easy to use and remain a powerful tool at the same time. Our development team is always listening to everyday users, so your opinion matters. Improvements have been made to the Extend Stay tool, making it easier to add days at the beginning or end of reservation without impacting the current rates. Please reach out to our support team with any specifics that you find cumbersome so we can improve it. JM John M. President /CEO Real Estate ### "Best Software for the money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2023 I have evaluated and tried several different platforms. What set's them apart is the ease of use, the fact that is full of features and the price is just right. Pros Ease of implementation, ease of use and incredibly easy to train people. Cons Could use a little work on rate management. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reasons for choosing BrightSide Value, ease of use and implementation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ED Empliny D. Virtual Profession Consumer Services ### "BrightSide Rental Management Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 In my less than 6 months of experience with BS, I can confidently say that it has been a fantastic and user-friendly application. The features provided are easy to navigate, ensuring that users don't get confused. It has significantly helped streamline the online booking process, making it more accessible for potential guests. Pros BrighSide Rental Management (BS) offers a convenient all-in-one application where you can effortlessly reach guests, process payments, engage in chat conversations, and easily manage bookings. The user-friendly interface of BS makes it accessible for newcomers like myself to navigate through its various functions seamlessly. Cons As of now, I don't have any specific comments to make about BS. However, I believe that BS holds great potential and I eagerly anticipate future updates that will enhance its convenience as an all-in-one application. It would be beneficial to have features like calling, ticket creation, or even email capabilities for efficient follow-up. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CK Carey K. Office Manager Hospitality ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2023 We have used Brightside for almost 10 yrs and love how they will do updates to their software to stay with the market for overnight rentals Pros Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars. Cons At this time, I can not think of anything to report on Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Cathy M. Owner Hospitality ### "Just do it!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 Pros Brightside vacation management software is easy to use and is extremely reliable. Their customer service is excellent and they really care about their clients. Cons Housekeeping management is very limited as is customer integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TT Todd T. CMO Hospitality ### "Customer Support is Second to None" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2023 At the end of the day many of the software solutions on the market today serve the technical needs of a VRM company, but the customer support and follow through is the what REALLY sets BrightSide apart. Pros Being able to see the all our units, availability, rates, and most importantly; holes in occupancy is so easy to see with one click. Additionally, the multitude of reporting options is extremely valuable for helping owners to see the value of digital marketing strategies as well as maintenance and housekeeping expenses. Cons I think the software could be a bit more modern looking in terms of the user interface that front desk and other users see. I also would like to see it become optimized for all browser sizes (mobile). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 21, 2025 Hi Todd, thank you for sharing your experience with BrightSide. We appreciate hearing how we succeed and how we need to improve. We have been working on the user interface to make it look much more modern and attractive. And it works great too, as you kindly said. Since you submitted your review, our developers have been working to make BrightSide work on screens of any size utilizing Progressive Web App technology. This technology allows our software to work on your mobile device almost imperceptible from a native app. Thanks for the feedback, it is helping is make our software even better. JS Jeanie S. Mgr Hospitality ### "Software has worked well for years with useful updates often" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2021 The relationship has been wonderful and I enjoy working with their team. Pros Works well with 'real people' you can reach when you have issues. Cons Would appreciate having ability to upload pics of maintenance issues, multiple guest ID's etc into guest files; ability to include multiple signed contracts when reservation has multiple cardholders; better way to send and receive guest text messages. Reasons for choosing BrightSide Wanted to work with 'real people' in our local area that were available by email or phone. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 23, 2024 Hi Jeanie, we are so grateful to have you as a user of BrightSide. Our team took your recommendations to heart and decided to make them a reality for you and all our users. You may now upload images to maintenance issues so you can have a visual record as you requested. Great suggestion! Recently, we added the ability to have multiple contracts instead of just one. You can have a separate contract for large units, or units with pools, or however you want to use them. In the past year, we improved our text messaging so you can send and receive automated text messages more easily. BrightSide will notify you on your home screen of any unread messages. You can even start a messaging thread from within the reservation. We are still working on allowing guests to upload multiple IDs. But I am sure we will make that happen too. Thanks again for helping us make BrightSide better for everyone! [View all Reviews](https://www.capterra.com/p/168870/BrightSide/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs BrightSide](https://www.capterra.com/compare/152433-168870/Hostaway-vs-BrightSide)