# OnVoard Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OnVoard Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more.

Source: https://www.capterra.com/p/168889/OnVoard

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# 

 OnVoard Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 8, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

OnVoard

## What is OnVoard?

Reputation management software that allows businesses to create email campaigns, utilize predefined workflows, embed reviews, and more.

## What is OnVoard used for?

[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Review Management](https://www.capterra.com/review-management-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for OnVoard?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onvoard.com&name=OnVoard)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OnVoard

4.3 (11)

VS.

[4.9 (3,426)](https://www.capterra.com/p/186209/Guusto/reviews/)

Starting Price

Contact vendor

Starting Price

$4.8

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (11)

Ease Of Use

4.9 (3,426)

Value For Money

4.5 (11)

Value For Money

4.9 (3,064)

Customer Service

4.6 (10)

Customer Service

4.9 (3,121)

## OnVoard alternatives

[4.9 (248)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

Starting price

$79.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)

[4.4 (190)](https://www.capterra.com/p/10009042/RepeatMD/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10009042/RepeatMD/)

[Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)

[4.8 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/)

Starting price

$99.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)

[View all alternatives](https://www.capterra.com/p/168889/OnVoard/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Response Management

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Customer Profiles

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Record customer information, purchase history, and other notes

Email Marketing

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create and send email blasts/campaigns

Campaign Analytics

Track and interpret campaign performance metrics

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Campaign Planning

Plan and strategize marketing campaigns

OnVoard 25 features

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Manage, organize, and store contact information

A collection of customer information such as contact details, demographics, previous interactions, etc.

Record customer information, purchase history, and other notes

Plan, execute, and analyze email marketing campaigns

Create and send email blasts/campaigns

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Manage contacts across multiple mailing lists

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Adjust communications based on previous interactions or personal preferences

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Analyze and gain insights into data in real-time

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Strategize and implement rewards for returning customers, employees and other members

Create, save, and re-purpose templates for emails, forms, etc.

Get Advice

We can help you find the software with the features you need.

Features

4.5 (11)

4.5

Based on 11 reviews

## Pricing

Value for money

4.5 (11)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.5 (11)

4.5

Based on 11 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.6 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (10)

4.6

Based on 10 reviews

## User reviews

Overall rating

4.3

Based on 11 reviews

Filter by rating

5(6)

4(4)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

GH

Graham H.

Owner

Professional Training & Coaching

### "Poor service"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 27, 2025

I reached out to customer service - \[sensitive content hidden\] - what I got was a passive aggressive smart mouth response - instantly made my mind up to ditch the software. Lucky it’s in email because it was not the professional response you would normally get from a business you are reaching out for help

Pros

Product was as expected for points. I was able to set it up easy enough albeit instructions on the widget were challenging

Cons

You pay a monthly fee - then for each paid transaction that counts as one of your 200 orders. If that customer is not a member no points. That’s fine but you very quickly then get pushed to a higher paying bracket whether you like it or not.

Switched from

[Stackby](https://www.capterra.com/p/193279/Stackby/)

Poor instructions on how to use and implement the product

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jaynell L.

Founder

Retail

### "Review Feature"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 10, 2022

Pros

Reviews. The main purpose of subscribing was because of this feature.

Cons

I would hope to receive a notification emails when someone submitted a review. I'll always have to check via OnVoard console. I'm not sure if I couldn't find the setting to do it, or it's not available to do so. Kindly let me know how if it's doable. And, I also hope that reviews could be shared to social platforms. I have seen other websites having reviews feature with the share button and I thought it might be a good tool for business owners to share on our FB/ IG accounts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing Executive

Apparel & Fashion

### "Fantastic App, would highly recommend "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 2, 2022

Pros

Its very easy to use and does everything we want it to do. The customer support team are very helpful and responsive

Cons

Would like to have more options to design the buttons and fonts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FL

Fanny L.

Director

Cosmetics

### "Great app!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 24, 2022

Pros

It helps me a lot to manage the storage of certain products. The automatic notifications to costumer is a real time-saver!

Cons

I wish the notification could be sent faster…

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Angeline K.

Director

Health, Wellness and Fitness

### "Wish we went onvoard earlier. It's been great so far!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2022

We had issues trying to gather reviews effectively for our products and our site. Using Onvoard has definitely addressed those issues and it has definitely made a difference in social proofing our products and our brand.

Pros

We were looking for a review app that would easily be integrated into the web platform we're using. Onvoard was just that. To our delight, the app itself is so flexible in terms of determining timing, frequency, and setup of review prompts. All our queries were met with ease and swiftly responded to. We especially wanted a review prompt that either pops up into a webpage or in-email (but later found out why this was risky), sent after a certain trigger, and will easily be integrated into our site.

Cons

It would be nice to have an automated weekly "round-up" of reviews. Sometimes we do forget we're running Onvoard and we don't check it. So a small reminder of "the stats of reviews" we've collected in the past week would be a nice indication. Also, showing these star ratings on Google search page would be a great plus. Would also be great if Onvoard + Easystore has some sort of discount code creation flow that is specific to certain reviewers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KR

Kaya R.

Owner

Retail

### "Love this app and highly recommend it "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2022

Generally love the app - it’s perfect for what I need on my website. I also highly commend the support team for their quick responses to my queries.

Pros

Absolutely love this app! It's really easy to use, quick to set up and has various customization options (three very important points for me as a small business owner). The support is also amazing - I had a few questions and the response was very quick. Absolutely recommend this app.

Cons

I’ve used this app for a few months and can’t think of any negatives at present

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Website manager

Retail

### "Simple to use, very friendly for small business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 15, 2022

Back in stock helps us a lot. I can know what's people want now and don't have to stock too much.

Pros

Friendly trial experience, very functional, great customer service. It really solved my problem.

Cons

Sometimes it can't show really exactly, thus some customers think it didn't work well. But it doesn't really matter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TD

Thomas D.

Marketing Manager

Food Production

### "Rich features, fairly priced, great support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 11, 2022

Amazing. Brilliant app.

Pros

Packed full of features. Allowed us to replace 2-3 apps we were using, with OnVoard. The support is great, helped get us set up and understand the app.

Cons

Only that some elements were a little difficult to understand regarding the process of set up initially and I work in online marketing and ecommerce, web design also, however, once explained by support it's fairly easy to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Mary L.

Owner

Food & Beverages

### "Fantastic product - generates lots of revenue"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 10, 2022

Pros

This product is comprehensive and reasonably priced. It works as expected every time, and the customer service is always timely and spot on.

Cons

I have found nothing wrong with this product

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SO

Sandra O.

manager

Retail

### "easy to set up"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2021

A great app to help you grow your business , its free .

Pros

customer service are prompt respond on my email . very helpful

Cons

customer service is helpful. and fast respond

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/168889/OnVoard/reviews/)

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