--- title: "OnVoard Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnVoard Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/168889/OnVoard/" page_type: "product" language: "en" --- # OnVoard Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OnVoard ## What is OnVoard? Reputation management software that allows businesses to create email campaigns, utilize predefined workflows, embed reviews, and more. ## What is OnVoard used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnVoard?[Manage this product listing](https://www.g2.com/products/onvoard/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnVoard 4.3 (11) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price Contact vendor Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.9 (3,835) Value For Money 4.5 (11) Value For Money 4.9 (3,458) Customer Service 4.6 (10) Customer Service 4.9 (3,518) ## OnVoard alternatives [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/) [4.8 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144990/Referral-Marketing-Automation/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/168889/OnVoard/alternatives/) ## FAQs about OnVoard Overview ### Which roles and teams benefit most from OnVoard? OnVoard is most used by business owners, founders, directors, and managers who need a simple way to oversee client-facing workflows and keep projects moving. Marketing teams and website managers benefit from it for coordinating campaigns, organizing requests, tracking progress, and maintaining visibility across day-to-day operational tasks. Answer based on 11 reviews Overview ### What company size and specific industries is OnVoard built for? OnVoard is designed for e-commerce merchants, especially small to mid-sized online retail businesses that need to manage product lists, reviews, star ratings, and review requests. It fits companies selling products online across retail and direct-to-consumer commerce sectors. Features and Usability ### What are the key features of OnVoard? OnVoard offers email campaign management, campaign planning, scheduling, and tracking, plus campaign analytics and real-time reporting. It also includes contact management, customer database, list management, personalization, and template management. Additional features cover loyalty program and rewards management, product recommendations, review request, review monitoring, and social media monitoring. Integrations ### Which third-party tools and platforms does OnVoard integrate with? OnVoard integrates with EasyStore. The available integration data highlights EasyStore as the confirmed third-party platform connected to OnVoard, supporting product review display within the store experience. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does OnVoard offer? OnVoard offers live online training and documentation to help teams get started. Live online sessions provide guided instruction with a trainer, while documentation gives written reference material for self-paced review of features, setup steps, and basic product use. Getting Started and Support ### What customer support options does OnVoard offer? OnVoard provides chat support for customer assistance. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra reviewers highlight these as the features buyers care about most when comparing reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) OnVoard supports **Review Request** and **Review Monitoring**, so teams can ask customers for feedback and keep track of new reviews across channels. However, it does not include **Negative Feedback Management**. Instead, it offers **Response Management** (**47%**) and **Reporting/Analytics** (**44%**), which give businesses ways to reply to customer feedback and track reputation trends over time, helping businesses stay visible, respond faster, and make better decisions about customer experience. Response Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Customer Profiles 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Email Marketing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Planning Plan and strategize marketing campaigns OnVoard 26 features ### All Features - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - List Management: Manage contacts across multiple mailing lists - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Personalization: Adjust communications based on previous interactions or personal preferences - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Template Management: Create, save, and re-purpose templates for emails, forms, etc. --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.5 (11) ### Starting price Free trial not available Value for money 4.5 (11) 4.5 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (10) 4.6 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 11 reviews Filter by rating 5(6) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent GH Graham H. Owner Professional Training & Coaching ### "Poor service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2025 I reached out to customer service - \[sensitive content hidden\] - what I got was a passive aggressive smart mouth response - instantly made my mind up to ditch the software. Lucky it’s in email because it was not the professional response you would normally get from a business you are reaching out for help Pros Product was as expected for points. I was able to set it up easy enough albeit instructions on the widget were challenging Cons You pay a monthly fee - then for each paid transaction that counts as one of your 200 orders. If that customer is not a member no points. That’s fine but you very quickly then get pushed to a higher paying bracket whether you like it or not. Switched from [Stackby](https://www.capterra.com/p/193279/Stackby/) Poor instructions on how to use and implement the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jaynell L. Founder Retail ### "Review Feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2022 Pros Reviews. The main purpose of subscribing was because of this feature. Cons I would hope to receive a notification emails when someone submitted a review. I'll always have to check via OnVoard console. I'm not sure if I couldn't find the setting to do it, or it's not available to do so. Kindly let me know how if it's doable. And, I also hope that reviews could be shared to social platforms. I have seen other websites having reviews feature with the share button and I thought it might be a good tool for business owners to share on our FB/ IG accounts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Marketing Executive Apparel & Fashion ### "Fantastic App, would highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2022 Pros Its very easy to use and does everything we want it to do. The customer support team are very helpful and responsive Cons Would like to have more options to design the buttons and fonts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FL Fanny L. Director Cosmetics ### "Great app!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 January 24, 2022 Pros It helps me a lot to manage the storage of certain products. The automatic notifications to costumer is a real time-saver! Cons I wish the notification could be sent faster… Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Angeline K. Director Health, Wellness and Fitness ### "Wish we went onvoard earlier. It's been great so far!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2022 We had issues trying to gather reviews effectively for our products and our site. Using Onvoard has definitely addressed those issues and it has definitely made a difference in social proofing our products and our brand. Pros We were looking for a review app that would easily be integrated into the web platform we're using. Onvoard was just that. To our delight, the app itself is so flexible in terms of determining timing, frequency, and setup of review prompts. All our queries were met with ease and swiftly responded to. We especially wanted a review prompt that either pops up into a webpage or in-email (but later found out why this was risky), sent after a certain trigger, and will easily be integrated into our site. Cons It would be nice to have an automated weekly "round-up" of reviews. Sometimes we do forget we're running Onvoard and we don't check it. So a small reminder of "the stats of reviews" we've collected in the past week would be a nice indication. Also, showing these star ratings on Google search page would be a great plus. Would also be great if Onvoard + Easystore has some sort of discount code creation flow that is specific to certain reviewers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KR Kaya R. Owner Retail ### "Love this app and highly recommend it " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2022 Generally love the app - it’s perfect for what I need on my website. I also highly commend the support team for their quick responses to my queries. Pros Absolutely love this app! It's really easy to use, quick to set up and has various customization options (three very important points for me as a small business owner). The support is also amazing - I had a few questions and the response was very quick. Absolutely recommend this app. Cons I’ve used this app for a few months and can’t think of any negatives at present Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Website manager Retail ### "Simple to use, very friendly for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2022 Back in stock helps us a lot. I can know what's people want now and don't have to stock too much. Pros Friendly trial experience, very functional, great customer service. It really solved my problem. Cons Sometimes it can't show really exactly, thus some customers think it didn't work well. But it doesn't really matter. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Thomas D. Marketing Manager Food Production ### "Rich features, fairly priced, great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 Amazing. Brilliant app. Pros Packed full of features. Allowed us to replace 2-3 apps we were using, with OnVoard. The support is great, helped get us set up and understand the app. Cons Only that some elements were a little difficult to understand regarding the process of set up initially and I work in online marketing and ecommerce, web design also, however, once explained by support it's fairly easy to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Mary L. Owner Food & Beverages ### "Fantastic product - generates lots of revenue" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2022 Pros This product is comprehensive and reasonably priced. It works as expected every time, and the customer service is always timely and spot on. Cons I have found nothing wrong with this product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SO Sandra O. manager Retail ### "easy to set up" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2021 A great app to help you grow your business , its free . Pros customer service are prompt respond on my email . very helpful Cons customer service is helpful. and fast respond Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168889/OnVoard/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.