# OnVoard Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OnVoard the right Reputation Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168889/OnVoard/reviews

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OnVoard

4.3 (11)

[View alternatives](https://www.capterra.com/p/168889/OnVoard/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 8th, 2026

# Reviews of OnVoard

Ease of use

4.5

Customer Service

4.6

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Marketing Executive  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Fantastic App, would highly recommend "

February 2, 2022

5.0

Pros

Its very easy to use and does everything we want it to do. The customer support team are very helpful and responsive

Cons

Would like to have more options to design the buttons and fonts.

Review Source

AK

Angeline K.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Wish we went onvoard earlier. It's been great so far!"

January 18, 2022

4.0

We had issues trying to gather reviews effectively for our products and our site. Using Onvoard has definitely addressed those issues and it has definitely made a difference in social proofing our products and our brand.

Pros

We were looking for a review app that would easily be integrated into the web platform we're using. Onvoard was just that. To our delight, the app itself is so flexible in terms of determining timing, frequency, and setup of review prompts. All our queries were met with ease and swiftly responded to. We especially wanted a review prompt that either pops up into a webpage or in-email (but later found out why this was risky), sent after a certain trigger, and will easily be integrated into our site.

Cons

It would be nice to have an automated weekly "round-up" of reviews. Sometimes we do forget we're running Onvoard and we don't check it. So a small reminder of "the stats of reviews" we've collected in the past week would be a nice indication. Also, showing these star ratings on Google search page would be a great plus. Would also be great if Onvoard + Easystore has some sort of discount code creation flow that is specific to certain reviewers.

Review Source

GH

Graham H.  
Owner  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Poor service"

April 27, 2025

1.0

I reached out to customer service - \[sensitive content hidden\] - what I got was a passive aggressive smart mouth response - instantly made my mind up to ditch the software. Lucky it’s in email because it was not the professional response you would normally get from a business you are reaching out for help

Pros

Product was as expected for points. I was able to set it up easy enough albeit instructions on the widget were challenging

Cons

You pay a monthly fee - then for each paid transaction that counts as one of your 200 orders. If that customer is not a member no points. That’s fine but you very quickly then get pushed to a higher paying bracket whether you like it or not.

Switched from

[Stackby](https://www.capterra.com/p/193279/Stackby/)

Poor instructions on how to use and implement the product

Review Source

VR

Verified Reviewer  
Website manager  
Retail  
Used the software for: 6-12 months

### "Simple to use, very friendly for small business"

January 15, 2022

5.0

Back in stock helps us a lot. I can know what's people want now and don't have to stock too much.

Pros

Friendly trial experience, very functional, great customer service. It really solved my problem.

Cons

Sometimes it can't show really exactly, thus some customers think it didn't work well. But it doesn't really matter.

Review Source

JL

Jaynell L.  
Founder  
Retail  
Used the software for: 6-12 months

### "Review Feature"

February 10, 2022

4.0

Pros

Reviews. The main purpose of subscribing was because of this feature.

Cons

I would hope to receive a notification emails when someone submitted a review. I'll always have to check via OnVoard console. I'm not sure if I couldn't find the setting to do it, or it's not available to do so. Kindly let me know how if it's doable. And, I also hope that reviews could be shared to social platforms. I have seen other websites having reviews feature with the share button and I thought it might be a good tool for business owners to share on our FB/ IG accounts.

Review Source

KR

Kaya R.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Love this app and highly recommend it "

January 15, 2022

5.0

Generally love the app - it’s perfect for what I need on my website. I also highly commend the support team for their quick responses to my queries.

Pros

Absolutely love this app! It's really easy to use, quick to set up and has various customization options (three very important points for me as a small business owner). The support is also amazing - I had a few questions and the response was very quick. Absolutely recommend this app.

Cons

I’ve used this app for a few months and can’t think of any negatives at present

Review Source

ML

Mary L.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Fantastic product - generates lots of revenue"

January 10, 2022

5.0

Pros

This product is comprehensive and reasonably priced. It works as expected every time, and the customer service is always timely and spot on.

Cons

I have found nothing wrong with this product

Review Source

TD

Thomas D.  
Marketing Manager  
Food Production  
Used the software for: Less than 6 months

### "Rich features, fairly priced, great support"

January 11, 2022

5.0

Amazing. Brilliant app.

Pros

Packed full of features. Allowed us to replace 2-3 apps we were using, with OnVoard. The support is great, helped get us set up and understand the app.

Cons

Only that some elements were a little difficult to understand regarding the process of set up initially and I work in online marketing and ecommerce, web design also, however, once explained by support it's fairly easy to use.

Review Source

FL

Fanny L.  
Director  
Cosmetics  
Used the software for: 1-2 years

### "Great app!"

January 24, 2022

4.0

Pros

It helps me a lot to manage the storage of certain products. The automatic notifications to costumer is a real time-saver!

Cons

I wish the notification could be sent faster…

Review Source

rW

rendy W.  
Owner  
Retail  
Used the software for: Less than 6 months

### "My Review"

January 28, 2020

4.0

Pros

easy to integrate value of money easy to connect with easystore

Cons

don't have rating system so I need to use easystore app to make my users rate the product. in that way, user cannot directly give a rating in email

Alternatives considered

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Review Source

Response from OnVoard

January 30, 2020

Thank you for your review! Yes product reviews is in my roadmap and is something that I am currently working on. The next version of OnVoard, slated to be released in a few months time, will be 10X better and includes: - Drag and drop email editor - Product reviews - User segmentation - Multi-steps workflows with branch logics This would allow you to fully control the outlook (using the editor) and workflow of your emails when asking for product reviews. I'll shortly follow up to show you some screenshots for a little sneak preview.

SO

Sandra O.  
manager  
Retail  
Used the software for: I used a free trial

### "easy to set up"

May 28, 2021

5.0

A great app to help you grow your business , its free .

Pros

customer service are prompt respond on my email . very helpful

Cons

customer service is helpful. and fast respond

Review Source

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